I had a good experience with BeatStars customer support. Kyle was professional, polite, and helpful. He answered my questions about Exclusive Licenses and explained the platform's policies cl... Toon meer
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If you open multiple tabs, 90% of them give 404 error and you have to keep reloading until it's fixed. Also absolutely no quality control. Right now I'm left with 10 tabs that keep saying unable to co... Toon meer
No other platform, bar none. If you make beats, Beatstars where you can put your beats quickly, looks professional, and easy access to relevant artist details needed. Perfect for a beat resume buildin... Toon meer
Bedrijf heeft geantwoord
You guys have been professional with me so much that it feels like I'm valued as a client 🙌 and this help makes us glad as customers. Beatstars gives you quick updates throughout each problem... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
BeatStars has been the #1 destination for millions of recording artists to license and purchase beats, songs, sounds and services from a global community of music makers – providing first-in-class tools, pioneering technology, and educational resources. We have empowered everyone from bedroom producers to the most in-demand, platinum-selling producers to build a business, earn a living, and collaborate with artists around the world.
Contactgegevens
Austin, Verenigde Staten
- support@beatstars.com
- beatstars.com
4,0
Goed
287 reviews
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Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Beatstars is Great!!!
The support i've received it was fast, helpful and Roberto helped me a lot and solved my problem, plus he is very kind.
Beatstars is an amazing platform, and the support team is great too!
21 februari 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Liz, Thank you so much for your kind words! We're thrilled to hear that Roberto was able to assist you quickly and effectively. We truly appreciate your support and are always here to help whenever you need. Happy creating!
The team really went above and beyond…
The team really went above and beyond anything I can imagine. I feel so worthy of being awakened.
17 februari 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hey Kelly, thank you for such incredible feedback! We're so glad we could exceed your expectations and make you feel valued. If you ever need anything, we're always here for you. Wishing you all the best on your journey!
Guy the super helpful and super Quick
14 februari 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Ash, Thanks for the feedback! We're glad you had a great experience. If you ever need assistance again, we're always here to help.
Beatstars.com is tanking
They do not help you sell your sounds or find customers for you and they need staff for this kind of position it's not correct for beatstars to do this to independent professional producer's it's a legit company but I'm not going to spend any money until they do we as producers are losing whil there winning with a big paycheck I'm not trying to hear the b.s I'm about to go over to landr been with beatstars for years they not representing clients well.
7 februari 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi SS,
I appreciate you sharing your concerns, and I understand your frustration. While BeatStars provides a platform for producers to showcase and sell their music, we know that visibility and marketing are key to success.
We truly value our producers and are always working to improve the platform. If you have specific feedback on what kind of support you'd like to see, I’d be happy to pass it along to our team. Let me know how I can assist!
J'ai pris l'abonnement MENSUEL avec…
J'ai pris l'abonnement MENSUEL avec période d'essaie de 7jours j'ai était débité pour l'ANNEE + j'ai annulé le jour même (donc dans ma période d'essai) et ce n'est pas remboursable, partez
9 februari 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Razen,
I'm sorry to hear about your experience. I’d like to clarify that when signing up for a subscription, the plan selected at checkout determines the billing cycle. If the annual plan was chosen instead of the monthly plan, the system would pre-authorize the yearly amount.
Since you cancelled within the trial period, no actual charge should be processed, only a temporary pre-authorization hold.
This hold will be automatically released by your payment provider within 7–21 business days, depending on their policies.
If you still need more clarity, kindly reach out to our Support team who can assist on the matter, Thank you for your patience and feedback!
This UI is so awful
This UI is so awful. I can't switch which lease I want to check out with, I can't change my free download options half the time after the exclusives sell on traktrain, I've spent hundreds of dollars on marketing and still can only send 20 messages a month. Literally everything Beatstars does, Traktrain also does, and better. I've asked them a month ago to fix the free download issue, they still can't figure it out. For being the largest beat store out right now, this is a pretty pathetic look.
8 februari 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Michael,
I'm sorry to hear about your frustration with the platform. I completely understand how important it is to have a smooth user experience, especially when you're investing in marketing and managing your beats efficiently.
If you're still experiencing issues with selecting leases at checkout or modifying free download options, I'd be happy to escalate this to our team for further review. I also want to make sure your previous request regarding free downloads is being addressed, could you provide any ticket reference or details so I can follow up on it?
Your feedback is invaluable, and I appreciate you taking the time to share your concerns. Let me know how I can assist you further!
Customer Service is great even for free…
Customer Service is great even for free accounts.
22 januari 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Lizz,
Thank you for your feedback! We're so glad to hear that you've had a great experience with our customer service. We’re always here to help, no matter what plan you're on!
If you ever need assistance or have any questions, don’t hesitate to reach out. Happy creating!
Perfect experience 💯
I’ve noticed a minor bug on my propage and the support team was very responsive and reactive with it, they took care of it and fixed it within just a couple hours…I’m really amazed by their platform and support ! Honestly Beatstars is revolutionizing online beat selling for years now…And they keep reinventing themselves and innovating daily…I’ve sold tons of beats on this platform and i plan to really take it to the next level with them this year. So if you’re looking for the best platform to sell your music on, a truly community driven platform, with great marketing integrations, content ID, publishing, a great support team and much more: Beatstars is really the best.
5 februari 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Pragz,
Thank you so much for your amazing feedback! We're thrilled to hear that you had a great experience with our support team and that you're enjoying everything BeatStars has to offer.
It's incredible to know that you've had success selling beats on the platform, and we love that you're looking to take things to the next level this year! We're always working to innovate and provide the best tools for producers, and knowing that it's making a difference for you means the world to us.
If you ever need any assistance or have suggestions on how we can make BeatStars even better, don’t hesitate to reach out. Wishing you continued success!
Served by an amazing woman named Maggie
I was served by someone named Maggie, amazing service. Very straight to the point, not abrupt tho. Maggie has no clue she just helped me gain access to my catalogue of lyrics which were saved in BeatStars. I’m a professional recording artist and I haven’t been able to access them since 2023. It’s a great time now.
30 januari 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Maz Mo, That’s amazing to hear! I’m so glad Maggie was able to help you regain access to your catalogue of lyrics. It must feel great to have everything back, especially after such a long time.
If there’s anything else we can assist you with, don’t hesitate to reach out. Wishing you all the best with your music!
Beatstars is great!
Beatstars has been and is staying for me the reference store for selling and buying beats, loops, drum kits and more, the catalogue is huge! I've always felt that the user interface was great, on desktop and android too.
The support team is very reactive and helpful so yeah, I really like Beatstars
30 januari 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi JeuneLys Beatz,
Thank you so much for your kind words! We're thrilled to hear that BeatStars continues to be your go-to platform for selling and buying beats and more. We truly appreciate your support and are glad that you've had a great experience with our user interface and customer support team.
If there's ever anything we can assist you with, don't hesitate to reach out. Happy creating!
Beatstars just wants producers to pay…
Beatstars just wants producers to pay for uploading beats and promotion that don't get sales. If you look at the reviews on trustpilot nobody is saying they have made sales. They're only saying the platform is great because you can upload beats or distribute them which both are worthless to do without sales. I make the best beats in the world so this proves nobody buys beats.
24 januari 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Varshawn,
I'm sorry to hear that you feel this way. BeatStars is designed to provide a platform for producers to showcase their work, connect with buyers, and grow their brands. While sales are never guaranteed, many producers have found success through strategic marketing, networking, and optimizing their profiles.
If you're experiencing difficulties with sales, we'd be happy to provide some guidance on best practices for increasing visibility and engagement on the platform. Let us know if you'd like any tips or strategies that could help!
Customer Service is always on point
19 januari 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Jay, Thank you for the feedback! We're delighted to hear that you're happy with our customer service. If there's ever anything else we can assist you with, please feel free to let us know. We're here to help! 😊
Feedback on Customer Service and Payment Option Suggestion for BeatStars
I would like to highlight Maggie's excellent service, always attentive and efficient in her responses. I would also like to share a suggestion I made to her: it would be great if BeatStars could offer more payment options beyond PayPal. I believe this change would benefit many producers, like myself, who have faced issues with this payment platform.
15 januari 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Breno, Thank you for your feedback! We're delighted to hear about your positive experience with the Support team's service.
Your suggestion about offering more payment options is greatly appreciated. This is an area that we are all diving into at BeatStars to provide more options for buyers and sellers.
If you have any further feedback or suggestions, don’t hesitate to let us know by submitting feature requests here https://requests.beatstars.com
We’re always looking for ways to improve! 😊
it was fast in the answer and kind
14 januari 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Renan, Thank you for your feedback! We’re thrilled to hear that you found the response prompt and kind. If you have any further questions or need assistance, feel free to reach out. We’re here to help! 😊
Worst experience ever
Worst experience ever! I was told I would be paid for training to review songs. I did as I was told with no idea what I was even doing and never got paid I just got blocked by costumer service and I now have no idea what I even did or what’s going on and I can’t speak to anyone or delete my account.
23 december 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hi Marios, Thank you for the kind words! We're thrilled to hear that you're happy with the support. If there's anything else we can assist you with, don’t hesitate to let us know. We're here to help! 😊
A fuir vraiment j ‘ ai acheté des…
A fuir vraiment j ‘ ai acheté des instrumental a plusieurs reprise et elle sont toutes bloqué sur fb. Tiktok et autres pourtant j ‘ ai les wave mp3 stems et ça bloque des voleurs service client de voleur personne répond a part une ia de mer. De. Tu veux payer pour te servir honnêtement de l ‘ instru et on te bloque encore 100 dollars jeté par la fenêtre une mafia. !!! Il dise que tu es illimité partout. Mdr dans ta salle de bain EG t’es wc. Sinon partout c’est bloqué
30 november 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hi Pierre, Thank you for sharing your experience. I’m sorry to hear about the difficulties you’ve encountered with your purchased instrumentals being blocked on platforms like Facebook and TikTok.
While purchasing a license gives you the right to use the instrumental as outlined in the licensing agreement, social media platforms use automated systems to detect copyrighted material, which can occasionally flag legitimate usage. In these cases, providing proof of your license to the platform’s support team usually resolves the issue.
The “unlimited” usage referenced in the Producers license terms applies within the scope of the license you’ve purchased. Please review the license agreement associated with your purchases to verify the allowed uses and resolve any misunderstandings.
If you require more assistance kindly reach out to our support team and share the following details:
- The specific tracks you’ve purchased.
- Screenshots of the block notifications you’ve received.
- The licensing documentation you’ve received for the tracks.
We value your feedback and will do everything possible to ensure your concerns are addressed where applicable and to improve your experience with BeatStars.
Thank you!
Application fonctionnelle MAIS SCAM
Application fonctionnelle, mais payez avec des cartes prépayées, j’ai été facturé sans le vouloir, beatstars conservent les cartes bancaires et se réservent le droit de vous facturer à leur bon vouloir, sans compter la politique de remboursement inexistante. Soyez prudents !!!
27 november 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hi Consumer, Thank you for sharing your thoughts and feedback. I’m sorry to hear about your concerns, and I’d like to address them to provide some clarity.
1. Subscription Billing: When you sign up for a subscription, a valid payment method is required, and pre-authorization holds may be placed to confirm your payment method. These holds are standard industry practice and are not charges; they are released by your payment provider within 7–21 business days.
2. Auto-Renewal and Cancellation: Subscriptions are set to auto-renew by default to ensure uninterrupted access to the service. However, you can cancel at any time through your account settings to stop future charges.
3. Refund Policy: Our refund policy, outlined during sign-up and in the subscription section of your account, which can be found here: https://help.beatstars.com/hc/en-us/articles/206090118-Refund-Policy. This is to ensure transparency and fairness for all users.
We strive to make these terms clear upfront, but I sincerely apologize if they caused any confusion. If you believe there’s been an error or if you have further questions, please don’t hesitate to reach out to us via email: support@beatstars.com
Your feedback is invaluable, and we’ll use it to improve how we communicate these details to ensure a better experience for all users.
Beatstars.com is the bomb!
21 november 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hi Guyjephte Pierre, thank you for your enthusiastic feedback! We’re thrilled to hear you’re loving BeatStars! 🎶 If there’s anything else you’d like to share or need assistance with, don’t hesitate to reach out. Keep creating and thriving! 😊🎧
The community is amazing with great…
The community is amazing with great people
2 november 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hi Aaron Milner, Thank you for highlighting the community! We’re so proud to have such an amazing group of creators and supporters. It’s people like you who make this space truly special.
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