I had a good experience with BeatStars customer support. Kyle was professional, polite, and helpful. He answered my questions about Exclusive Licenses and explained the platform's policies cl... Toon meer
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If you open multiple tabs, 90% of them give 404 error and you have to keep reloading until it's fixed. Also absolutely no quality control. Right now I'm left with 10 tabs that keep saying unable to co... Toon meer
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No other platform, bar none. If you make beats, Beatstars where you can put your beats quickly, looks professional, and easy access to relevant artist details needed. Perfect for a beat resume buildin... Toon meer
Bedrijf heeft geantwoord
You guys have been professional with me so much that it feels like I'm valued as a client 🙌 and this help makes us glad as customers. Beatstars gives you quick updates throughout each problem... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
BeatStars has been the #1 destination for millions of recording artists to license and purchase beats, songs, sounds and services from a global community of music makers – providing first-in-class tools, pioneering technology, and educational resources. We have empowered everyone from bedroom producers to the most in-demand, platinum-selling producers to build a business, earn a living, and collaborate with artists around the world.
Contactgegevens
Austin, Verenigde Staten
- support@beatstars.com
- beatstars.com
4,0
Goed
287 reviews
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Antwoord van BeatStars
Hi YXNHTEE, Thank you for the kind words! We’ll make sure Bruno knows how much you appreciated his support. We’re lucky to have the team we have and even luckier to have customers like you!
Antwoord van BeatStars
Hi Paw, Thank you so much for the wonderful compliment! Your support inspires us to keep striving for excellence. We’re honored to have you as part of our community!
Absolutely the best professional…
Absolutely the best professional support was literally the best ive ever seen extremely fast and helpful!
30 oktober 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hi BeforeDecemberr, Wow, thank you for the incredible feedback! We’re so glad to hear that our support team left such a positive impression. It’s our goal to provide fast and helpful assistance every time, and we’re thrilled we could exceed your expectations. 🙌
Antwoord van BeatStars
HI Mourad Guerram, Thank you for the amazing compliment! We’re thrilled to hear you’re loving the website. Your support means everything to us, and we’ll keep working hard to make it the best experience for you! 🚀
Antwoord van BeatStars
Hi road rach, Thank you so much for your kind words! It means the world to us that you feel like family, that’s exactly the vibe we aim to create. We’re so grateful for your love and support. Much love right back to you! 🙌
Broken promises and dissatisfied users.
Last year (2023), along with the implementation of "Service Fees" of 12% on Marketplace sales, Beatstars users were promised that these Fees were going to be used for bug fixes, in addition to stability of the website.
After a year, none of this has happened, but the Service Fees are still there.
Today, the page is still full of bugs and instability.
· Bugs in almost every aspect of the Beats upload
· When playing the beats
· Problems also with payments (something that Beatstars defends by saying that it is Paypal's problem or ours)
· Almost daily instability on the website, with constant server crashes.
· They have upgraded the UI/UX, implementing the "Studio" as the main tool for creators, but this has led to even more bugs.
· There are no longer opportunities to send beats to later be added to official playlists.
· Always the same people on the main page.
· Not long ago there was a huge problem with bots, which spammed users' notifications and private messages for 3 days.
And I could go on and on...
Beatstars, Abe, and all the stuff working on the page. Please finally listen to the users who feed you and keep the platform alive.
There are many of us who don't care about new implementations if the service is constantly bugged or down, we just want real improvements and solutions.
22 oktober 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hi The Beat Guy,
Thank you for taking the time to share your thoughts. We deeply value your feedback and want to address your concerns transparently.
Regarding bugs and platform stability, we’ve been working hard over the past year to make substantial improvements. Significant updates to both the front and back end have reduced high-impact issues compared to 2023, but we understand some users may still encounter occasional challenges. If you’ve experienced specific problems, like beat playback issues or bugs within Studio, we encourage you to log a support ticket. This ensures we can address them directly and improve your experience.
On payment concerns, it’s important to note that BeatStars itself doesn’t process payments. Transactions occur directly between buyers and sellers through third-party providers like PayPal. While we regulate the platform up to the checkout process, any payment-related issues beyond this point are typically managed by the payment provider. That said, we’re always here to help troubleshoot platform-related concerns.
The recent bot issue was resolved quickly, with fixes implemented across the platform within three days. Since then, we’ve updated our terms of service, enhanced our code of conduct, and strengthened platform security to prevent similar disruptions. These actions reflect our commitment to addressing issues as they arise and ensuring a smoother experience for all users.
As for opportunities like playlist features, we’ve paused these as we scale up to launch even bigger and more impactful initiatives. We’re excited about these upcoming opportunities and believe they will offer way more significant value to creators.
Lastly, if you’re noticing repeated content or users on the main page, we’d appreciate more details so we can better understand and explore potential improvements.
Your feedback matters deeply to us, and we’re grateful for your patience as we continue to refine the platform. Please don’t hesitate to reach out directly if you need further assistance we’re here to help.
Best regards and Thank you!
Great service.Reliable support that…
Great service.Reliable support that responds very quickly
11 oktober 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hi OB tha producer, Thank you so much for your kind words! We're thrilled to hear that you found our service reliable and quick to respond. Your satisfaction means the world to us!
My issue was resolved quickly and…
My issue was resolved quickly and without any stress. Thank you
22 september 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hi Daniel, Thank you for your feedback! It’s great to know that we were able to make the process stress-free for you. We're here whenever you need us!
I’ve been dealing with this company for…
I’ve been dealing with this company for over six months, and their customer support is absolutely terrible, especially Maggie. They promise payouts within 2 weeks (business days), but every single time, they fail to deliver. Instead, I’m constantly brushed off with automatic replies and generic excuses.
What’s worse is that each support agent seems to handle my issue differently. Some try to help, while others, like Maggie, seem to brush me off just because they don’t feel like working. It’s completely inconsistent and frustrating. It’s shameful to call this "support" – it’s more like a constant runaround. If you value your time and money, avoid this service.
1 september 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Keith, I'm really sorry to hear about the frustrating experience you've had and the inconsistency in our support.
This definitely isn't the level of service we aim to provide. Your feedback is incredibly valuable, and I'll make sure it gets to the right people so we can address these issues directly. If you're open to it, I'd like to connect with you via your Ticket reference to resolve this and make things right.
Your time and trust mean a lot to us, and I want to ensure we do better moving forward. Thank you for bringing this to our attention.
I look forward to your reference ticket being provided so I can look into it further.
Thank you!
Do your own due diligence on beats bought
Just be careful if you're buying beats from them as there is no guarantee the beats will be legally obtained or free of copyright. In fact, it's already established that many beats they sell will contain unlicenced and 'stolen' beats from uncleared sources, as they don't check any beats for originality and, as it turns out, don't agree to cover any such losses where unlicenced beats have been sold. Which is fine as long as your music isn't going to make any money. The moment it does, however, there's a good chance that publishers will come out of the woodwork asking for their cut from a beat you never knew belonged to them.
This has been highlighted in the case of independent artist Ren's 'Sickboi' which he has had to take down due to a third party coming out of the woodwork to claim on a beat he legally purchased from BeatStars, and which has cost him a substantial amount of money.
All fans of Ren have now lost this track if they bought a streamed album or single containing the track, unless they downloaded it. Although not having bought a track from BeatStars (and probably won't now) I, and all fans, have a personal loss from the loss of this track which is largely due to the fact that artists can legally buy beats from this platform and yet still have no certainty over what they have bought.
There are many factors in this case, but Beatstars, as the intermediary between the person selling the beat and the person buying the beat, surely need to take more responsibility or penalise offenders selling 'stolen' beats much harsher than they do at present. Otherwise, what is the point of using them if, when you are lucky to have a track that makes any money, you get shafted by the system.
So, for all artists buying beats and hoping to make money from their music, get yourself some legal agreement from BeatStars or the producer of the beat to ensure you don't get shafted later.
5 september 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey David,
We understand your concerns, and they are certainly valid, especially when it comes to the legal implications of purchasing beats.
It’s important to remember that BeatStars serves as a marketplace connecting buyers and sellers, and while we do provide a platform, we do not control the content that individual users upload. The responsibility for ensuring that beats are original and properly licensed falls on the creators themselves.
That said, we strongly encourage all buyers to thoroughly review the licensing agreements and seek legal advice if needed to protect their work. If you come across any suspicious or potentially infringing content, please report it to our support team so we can investigate and take appropriate action or use our DMCA process for such content.
Your feedback highlights the need for greater vigilance, and we’ll certainly consider this as we work to improve the platform.
It is a pleasure to sell beats on…
It is a pleasure to sell beats on Beatstars because of the great marketplace, fantastic customer support, and slick UI.
6 september 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Rupin, Thank you so much for your kind words! We're thrilled to hear that you're enjoying the Beatstars experience. It's great to know that our marketplace, support team, and UI are making a positive impact on your journey. Keep the beats coming!
Save Your Money
I used Beatstars from Day 1. Used to generate a very significant amount of sales. They used to offer placement and playlist submission opportunities, used to promote their subscribers, etc. They have done a complete 180. They don’t offer any of that anymore and only push their in-house production now. I highly recommend saving your $20/month
6 september 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Tom, Thank you for sharing your experience. I'm sorry to hear that you've noticed changes that have affected your satisfaction with Beatstars. Your feedback is valuable, and it helps us understand where we can improve.
In regards to sales, like every business, unfortunately, we cannot guarantee your sales as these are done through natural engagement between you and your customers, which is outside of the control of BeatStars.
Please note that our opportunities section is undergoing a total rework, this is our way of revamping the entire process to bring even more quality and opportunities for our members. That means strategizing and how we can bring a better experience for our community.
We do still promote our subscribers as seen on socials along with the Spotlight contests that we run to Spotlight various creators. - https://www.beatstars.world/beatstars-spotlight
If there's anything specific you'd like to discuss, our support team is here to listen and assist.
Quick response and solve problems
4 september 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hi Mark, Thank you for the kind words! We're thrilled to hear that our quick response and problem-solving skills made a difference. Your satisfaction is our top priority!
Beatstars Is Total Trash and a Scam
Beatstars has been going down for over 5 years now.
The message system is extremely limited to where users can't link emails and/ or social links, but Beatstar uses all of the social links on those platforms without question. Blocks end users from trying to connect for their job, like what the actual f^%$.
Scamming is out of control. People will purchase top selling beat leases, then turn around and sell them. Beatstars will never alert the feud that is taking place. I noticed it when someone accidentally said I was stealing leases, but the person got the name wrong when messaging.
People are purchasing beats, and reselling them for cheaper, while Beatstars never notifies the original owner of the material.
To make Beatstars better, the owner needs to sell it, fire everyone currently working there. The only thing it has going for it, is its name. The service is so overrun with gimmicks, the real objective is forgotten. And that is for producers to make money from their creativity.
Beatstars owners should be absolutely assumed.
1 september 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Nope, I'm truly sorry to hear about the challenges you've faced on Beatstars.
I can help clarify that BeatStars does not allow links or emails to be shared in messaging for spam and security reasons.
This should not block end users from using the social connections available on each profile is updated by the user to make other forms of contact possible, such as email in your Bio and more.
We are however looking into overhauling the experience for messaging and more in the near future.
While I understand your frustration, it's important to note that BeatStars does not control individual users' content or directly manage disputes between buyers and sellers.
We provide the platform for transactions, but the responsibility for handling disputes primarily rests with the parties involved. However, we take reports seriously and encourage users to reach out to our support team if they encounter any problems.
We're here to assist and ensure the marketplace remains as fair and secure as possible.
If buyers are buying beats and reselling these, you may need to provide more context as to what type of beats, have you reported this to our support team and had an investigation done for the transactions made, have you filed a DMCA request for the content being resold? If none of these options have been used, we would encourage you to look into these further.
Your feedback is incredibly important, and I'll make sure it reaches the right people. If there's anything else you'd like to share or discuss, we're here to listen and help in any way we can.
Amazing help
Greatest service possible Thanks a lot for helping me into my old account
31 augustus 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Casper, Thank you for your kind words! I'm thrilled we could assist you in accessing your old account. We're always here to help, and it means a lot to know we can provide you with the service you deserve. If you need anything else, don't hesitate to reach out. Thanks again!
So poorly programmed
Been using the website for 2 years. It has one of the dumbest system. It is just so laggy and glitchy. Somes bugs have been around since i first joined.
30 augustus 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Jules,
Thank you for taking the time to share your experience.
I'm sorry to hear that you've encountered issues with our system. Your feedback is incredibly valuable, and we'll be looking into these concerns to make necessary improvements.
Could you kindly email support@beatstars.com with your issues along with any screen recordings of the laggy and glitchy points you referring to here?
We're committed to providing a better experience for our users, and your input would help us get there.
Thank you for sticking with us for two years, we appreciate your patience and support.
right answers and fast reply
22 augustus 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Jr, We appreciate your positive rating and kind comments about our customer service. Ensuring customer satisfaction is our top priority, and your feedback encourages us to maintain our high standards. Thank you so much!
Best feedback from a company in long…
Best feedback from a company in long time, I’m glad you guys have a feedback link that works, I wasn’t even expecting such a quick response, it shows you care about your platform direction
20 augustus 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Zarah, Thank you for your positive rating and thoughtful feedback about our customer service. Your satisfaction is our priority, and your kind words inspire us to continue striving for excellence. We appreciate your feedback!
Antwoord van BeatStars
Hey Devin, Thank you for your positive rating and encouraging feedback about our customer service. We aim to exceed expectations, and your kind words motivate us to keep improving. Your feedback is truly valued!
Sobresaliente 😎
2 augustus 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hi El Profetico,
Thanks for your feedback on the service you received from us at BeatStars!
Have a great day!
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