I had a good experience with BeatStars customer support. Kyle was professional, polite, and helpful. He answered my questions about Exclusive Licenses and explained the platform's policies cl... Toon meer
Bedrijf heeft geantwoord
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If you open multiple tabs, 90% of them give 404 error and you have to keep reloading until it's fixed. Also absolutely no quality control. Right now I'm left with 10 tabs that keep saying unable to co... Toon meer
Bedrijf heeft geantwoord
No other platform, bar none. If you make beats, Beatstars where you can put your beats quickly, looks professional, and easy access to relevant artist details needed. Perfect for a beat resume buildin... Toon meer
Bedrijf heeft geantwoord
You guys have been professional with me so much that it feels like I'm valued as a client 🙌 and this help makes us glad as customers. Beatstars gives you quick updates throughout each problem... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
BeatStars has been the #1 destination for millions of recording artists to license and purchase beats, songs, sounds and services from a global community of music makers – providing first-in-class tools, pioneering technology, and educational resources. We have empowered everyone from bedroom producers to the most in-demand, platinum-selling producers to build a business, earn a living, and collaborate with artists around the world.
Contactgegevens
Austin, Verenigde Staten
- support@beatstars.com
- beatstars.com
4,0
Goed
287 reviews
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Beatstars Support - Amazingly Fast and Responsive
As a producer who has been using Beatstars for a few years now, I can say with confidence that their support system is truly timeless. The support team is amazingly fast and responsive, and they work quickly to solve any problems that arise.
In my experience, the Beatstars support has been nothing short of excellent. They are always there to assist, and they get the job done efficiently and effectively. It's clear that customer satisfaction is a top priority for this platform.
Overall, I am thrilled with my experience on Beatstars. The platform is user-friendly and the support team is simply outstanding. I highly recommend Beatstars to any producer looking for a reliable and supportive platform to showcase and sell their beats. Thank you, Beatstars, for providing such a great service!
25 juli 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Samuel, We appreciate your positive rating and kind remarks about our customer service. Our team strives to provide the best possible support, and your feedback is a wonderful affirmation of our efforts. Thank you so much!
Très satisfait
Le support de Beatstars est efficace et très réactif, le problème de verification d'identité a finalement été résolu, merci à eux, ils méritent 5 étoiles car ils n'abandonnent pas leurs abonnés à leur sort.
24 juli 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Massaoud, That's great to hear! It sounds like our team came through for you with their efficient and responsive support. Thanks for sharing your positive experience!
Quick, clear, understanding, and friendly
Quick, clear, understanding, and friendly. Thanks for all your help! Big shout-out to Maggie!
24 juli 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Arian, We are grateful for your positive rating and kind comments about our customer service and the shout-out to Maggie.
Providing excellent support is our mission, and your feedback confirms that we are achieving our goals. Thank you!
good service fast delivery
23 juli 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey RoaedSounds, Thank you for your positive rating and kind feedback about our customer service. We're dedicated to providing excellent support, and your recognition reassures us that we're on the right track. Your feedback is greatly appreciated!
Helpful support
Fast response on support (Thank you Roberto!), gives additional information about an issue I’ve had, best service to sell beats on, very customer friendly too.
24 juli 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Klaus, Thank you for your positive rating and kind comments about our customer service. We’re dedicated to delivering the best support possible, and your feedback is both encouraging and appreciated. Thank you!
How fast it was!
21 juli 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Anti VX, Thank you for your wonderful rating and encouraging comments about our customer service. We're committed to excellence, and it's gratifying to know we’ve met your expectations. Your feedback is invaluable to us!
They stole my royalties!
They stole my royalties of almost $2,000! They made a sorry ass excuse about “OFAC licenses” and told me I had to get a license from OFAC so that their bank partner can release my blocked payment. They also lied to me, said my payment was completed and I should ask my bank to locate the transfer, however the payment had actually been “blocked” as per their email. If you go and check on OFAC this is a page where people can get licenses to bypass sanctions. Where the hell does a music producer fit into sanctions when their website has information of sanctions on terrorist groups and countries! Absolutely horrid, they haven’t replied to my emails at all and refuse to let me know where my money is. At this point I’m pretty sure someone is pocketing my royalties. This is actual bs and calls for a lawsuit
19 mei 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Manny, thanks for sharing your feedback with us. As per our updates to you regarding the matter. You are yet to respond to our emails and we have not received any feedback from you since July 19th.
You are allowed to reopen your ticket request if you wish to continue with us assisting you on your payment release which is outside of BeatStars control.
Here is the information we got from our payment partner:
Please check your emails of the information we shared in the ticket reference: 379699 as we advised you to call the number 202-622-2480 for further assistance.
Thank you!
fast and clean very good thks
9 juli 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Rocha, We are grateful for your positive rating and thoughtful words about our customer service. Striving for excellence is our mission, and your feedback shows we're succeeding. Thank you for sharing your experience!
Très bon service et très rapide
Très bon service et très rapide. Je recommande.
5 juli 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Loïc, We are thrilled to receive your positive rating and kind words about our customer service. Providing excellent support is our priority, and your feedback encourages us to continue our hard work. Thank you!
Excellent customer service
28 juni 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Joe, Thank you so much for your positive rating and kind words about our customer service. We strive to provide excellent support, and it's always encouraging to hear when we've met our goal. Your feedback means a lot to us!
WORST COMPANY EVER
Hi, I decided to buy 5 beats, to make some music, then I put my paypal, and paid these beats, "order canceled" and no money on my bank account, i tried a second time and still the same, don't buy beats on this site it's deceiving
18 juni 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hi Patrick, Apologies, please note that we do not process payments and this is not managed on our side. Payment-related issues can be due to various valid reasons.
If payments are being canceled or pending and if this is not due to your payment method, it's likely due to one or more producer's personal PayPal accounts not accepting your currency or another issue with their PayPal account. If this is the case, you will need to contact the affected producer(s) to resolve any issues with their PayPal account(s).
If this is an issue with your payment provider, please contact them for more information.
We apologize for your inconvenience. Thank you!
Amazing Support!
Amazing Support!
Quickly fixed a problem I had in under 12 hours. It was extremely easy to communicate with them and overall a wonderful experience!
10 juni 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hi Serenity, thanks a ton for your kind words, this helps inspire us to become better every day. We are glad to have assisted you and will be here to help when you ever need us again!
Very professional
10 juni 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Kayro, thanks for your feedback, we appreciate your support!
The platform is great and the…
The platform is great and the experience as well! I rarely have problems as a user and when I do, they're fast on solving it!
10 juni 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Pat, we appreciate the support and feedback, thanks for reaching out to our team for support when needed, we love helping where we can!
Roberto made my experience great
Roberto made my experience great, responded fast, and was as helpful as he could. Hope he will be handling all of my tickets in the future, really great dude.
6 juni 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Frost, thanks for your amazing feedback that our support team has provided you. We will ensure Roberto gets to hear this great feedback too!!
Took a month to receive the money from…
Took a month to receive the money from publishing I withdrew April first finally May 2nd it’s in my wallet but now I can’t withdraw it even though my PayPal is connected and customer service is little to absolutely no help.
7 mei 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Bryce, Please kindly provide us with your ticket reference so we can further investigate the matter and get in touch with you for assistance. We look forward to your response, Thank you.
a very quick response time and answered…
a very quick response time and answered all my questions awesome to see beatstars care for its customers.
3 mei 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey David, Thanks for sharing your positive feedback with us, we trust we continue to provide stellar support where possible. Thank you!
Timely responses
Timely responses, simple process and a friendly interaction.
23 april 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Oglvnae, Thanks for sharing your positive feedback here with us we appreciate your support.
Worst crap!
Worst crap!
They're charging me even after I canceled the subscription!
STAY AWAY!!!!
15 april 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Rob,
Trust you are well.
Please note that users are required to cancel their paid subscription at least 3 business days before their recurring billing date to avoid their next billing cycle. All subscription payments are Non-Refundable per our Refund Policy.
If you still facing an issue with your cancellation, please kindly provide us with a reference ticket however, if you have not reached out to our support team, please do so via support@beatstars.com and our team will gladly help you further.
Thank you.
Customer service was exceptional
The quality of support I received was exceptional. The customer service team was incredibly helpful, resolving my issue quickly and courteously.
11 april 2024
Review zonder uitnodiging
Antwoord van BeatStars
Hey Luca, thanks for sharing your feedback and insight with us. Thank you!
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