Beaufort & Blake Reviews 

Bought a polo shirt at £55 for my husband. After only a dozen or so wears it has become threadbare and has multiple holes in the fabric. Hugely disappointed in the quality and when I contacted customer services they were unwilling to refund as it was purchased a year ago (even though it was only work a dozen or so times). Will stick to Gant or Crew as the quality is much better

After ordering some items recently I had to make a return (as had to order two different sizes … don’t like doing that at all, but was between sizes … and as it happens the smaller of the ‘in between were absolutely perfect fit - perfect fit - super happy)
Anyway - reason for review … Petra! what a soooo helpful person! Thanks so much for sorting out my query promptly and efficiently and with friendly and immediate response! :D I’d literally just created a label for return and realised I needed to return another item too and I’d not included it to start with. I contacted B&B and Petra replied immediately and organised a new label almost whilst I was stood at my printer waiting to grab to stick on the parcel! I would have no hesitation ordering from them again and also want to add that it’s very much appreciated that their returns are only £1.98 (on writing this) and that’s such a lot cheaper than many many companies who charge inflated prices (a good thing to dissuade people from extravagant ordering I guess, which v v bad for environment, but for those customers who do genuinely try hard not to over order on nearly all occasions, its welcoming) Thanks Petra and team B&B!

Love the brand idea. However, there’s an issue with the quality of the products. All of the shorts I have brought have lost their colour pretty quickly, even after the first wash, whilst following the product guidelines, also a polo top I recently purchased is fraying around the hem.

Customer service could also be improved. At the moment it very much has a ‘I’m friends with the owner of the company’ vibe.

This was my first time using B&B and it will most certainly be the last.
I ordered a lovely rugby shirt for my partner and their size guide said to order your usual size. So I ordered him a medium as he's always a medium, whatever the shop. The rugby shirt arrived and although it was good quality it was far too large. Definitely not a medium. The arms were too long and the shoulders stuck out and stood off his body. I couldn't exchange it for a small as those were all sold out. That's very telling in itself.
Delivery was £5.50, which is on the high side but I printed a free returns label and knew I'd lose that charge. However, I was really annoyed when I got my return email, to be told an additional £1.98 returns charge had been taken off my refund. That's £7.48 I've lost because their item was incorrectly sized. I also note that I'm not the first review to comment on this sizing issue.
It's too much of a risk ordering from this company and I won't be doing so again.

Really pleased with the service received from B&B, had some problems with the post office and delivery of my item. They replaced it immediately free of charge. Great quality item also that fits nicely.

Although the blouse I received was nice, it came up way too large so it had to be returned. I do not have a smart phone therefore I had to fund the return fee of £6.50 having already paid £5.50 to have it delivered. I then found they had charged me a further £1.98 to return the good. Therefore, postage cost me £14. I am yet to receive the refund in my bank account. Disgraceful really. The only reason for the 3 stars is the quality of the oversized garment was good.

Mary

Amazing customer service! Petra is an asset to your brand… customer for life

I have bought several items of clothing from Beaufort and Blake and I have found the of excellent quality in each case. They are true to size and wear well.
I am particularly pleased that the company goes out of its way to be environmentally responsible.

Unfortunately had a poor experience with an item of clothing and my subsequent back and forth with customer service.

After shopping with B&B for a while I expected much better in terms of the customer experience and not to be given a solution for an item (that is still within it's 30 day return window) that didn't work. (Buy a debobbler on amazon). Whilst I was very happy to give this a go it's not remotely improved the appearance of the item and I'm left with a tatty unwearable jumper after a couple of wears.

Very helpful customer care after my return package did not deliver correctly

Petra at Beaufort & Blake went above and beyond to help me with my query and resolved it quickly and professionally.

Thank you Beaufort & Blake. Love, love, love your clothes. And am also now a fan of your customer service team who went above and beyond when I had a problem with an order. Easy to contact, polite and efficient - what more could a customer ask for!

There was a problem with my parcel being delivered, due to the delivery company failing to find my address which then lead to my parcel being sent back to Beaufort and Blake. I got in touch with Beaufort and Blake and asked them if they could help and resend the parcel out. They got back to me within no time at all and sorted the whole problem out. They were understanding, friendly and great at keeping me up to date with my parcel being resent. Just the most amazing customer service! I wish all companies were like this!

Excellent company, superb quality clothes and customer service

Had a small hiccup with the email signup code for a lovely jacket, luckily Petra was super quick to respond and generate a working link to alleviate the issue. Great selection of clothing so didn't want to miss out on this particular piece.

I love their clothes but if a problem arises the customer service response is very amateur. I suspect this is because it’s a small company with zero experience at building customer loyalty. I suggest they speak to other companies who excel in this area to learn this skill. I have experienced this situation twice now and it just leaves you feeling undervalued.

Superb quality garments! I cannot recommend these guys too highly - really outstanding products and great customer service. I’ve spent most of my life working in the textile industry and this level of quality is actually quite rare. Portugal is an expensive place to source fabrics and garments, but you definitely get what you pay for! Their customer service is very good too - I called to change my delivery option and this was dealt straightaway in a very friendly fashion. A great find!

Having not received the deadlock letter or further correspondence, messaged “the business” and finally got a reply here, but not to my email. It is a duty to provide deadlock letter to a complainer, but to be honest, I had no expectations having seen how happily you breach consumes rights (30% of your bad reviews have experienced delays with receiving their refund over a few years) which means it is something you are comfortable with.
I wish it was possible to upload pictures of the 15% off which did not work as well as the crew neck jumper being in stock after you claimed it was sold out. I have documented it all and shall progress with my complaint with the screenshot of your unwillingness to cooperate. Hopefully, you won’t be fooling folks much longer. Some people simply should not allowed to do business!

Lynne in the Customer Service team was so helpful and responded to my query so quickly. Thank you!

Really efficient customer service after the wrong jumper was sent (easily done, especially at Christmas). Good communication and hopefully all sorted.