I ordered an orthopaedic mattress on 13th September, but it took a month to arrive. The customer service was appalling. I explained that I had been forced to take time off work due to back problem... Toon meer
Bedrijf heeft geantwoord
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Well the quality speaks for itself self I can’t say enough about that Their communications with are so helpful. Ok took 3 weeks to get to me but what would you expect for free postage was delivered... Toon meer
Bedrijf heeft geantwoord
I had a great experience with Beds Divans the mattress arrived today by a very professional and nice bloke he delivered the mattress with care and helped my mum with it into the house. Very happy with... Toon meer
Bedrijf heeft geantwoord
Bought from ebay a double sized divan with two storage draws, headboard and mattress included. Superb quality at a pretty unbeatable price, was super pleased with the purchase end the delivery. Also t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
BedsDivans is a UK-based mattress retailer committed to providing quality sleep products that combine comfort, support and value for money. We offer a carefully selected range of mattresses designed to meet a variety of comfort preferences, sleeping needs and budgets. Our collection includes pocket sprung, orthopaedic, memory foam and luxury pillow-top mattresses, available in a range of sizes to suit different bedroom requirements. Whether customers are looking for everyday comfort, enhanced support or a more luxurious sleeping experience, our aim is to help them find a mattress that suits their individual needs. At BedsDivans, we believe that quality sleep should be accessible without compromising on value. We focus on offering a diverse product selection, clear product information and a straightforward shopping experience, helping customers make informed decisions when choosing their mattress. We understand that purchasing a mattress online requires confidence in both the product and the service behind it. We therefore aim to provide transparent information about our products, delivery arrangements and customer policies, alongside support to help customers with any questions or concerns relating to their order. We offer free delivery across our eligible UK mainland delivery areas, with standard delivery typically taking 7–14 working days. Depending on the delivery location and courier arrangements, delivery may occasionally take up to 21 working days. Customers receive delivery confirmation directly from the courier once their order has been booked in. Our commitment is to provide customers with quality mattresses, competitive value and a professional service from the point of purchase through to delivery. We continually strive to improve our products, communication and overall customer experience. **BedsDivans – Quality Mattresses for Comfort, Support and Better Sleep.**
Contactgegevens
UNIT 8A STAG INDUSTRIAL ESTATE, WV14 7HZ, BILSTON, Verenigde Staten
- 01902 405535
- info@bedsdivans.co.uk
- bedsdivans.co.uk
3,6
Gemiddeld
2K reviews
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Antwoord van BedsDivans
Thanks for review, we can see the delivery has already been completed on 21.03.2025 - 12 working days after placing the order - delivery terms are 7-14 working days- Many Thanks
Delivery lead time error
Prior to placing order( March 9th) I confirmed delivery lead time of 3-5 working days over the phone and started getting nervous when I hadn’t been given a delivery slot and couldn’t get through on the phone. It was pure relief when Raja called from bedsdivan to talk me through my issues and managed to confirm a next day delivery slot. He was patient, understanding and worked hard to reassure me and I now have a slot tomorrow evening. Fingers crossed all arrives as planned tomorrow
19 maart 2025
Review zonder uitnodiging
Antwoord van BedsDivans
Thank you for your positive feedback !
No bed received complaint lodged with…
No bed received complaint lodged with bank for refund. Poor customer service would never use again
5 maart 2025
Antwoord van BedsDivans
We can confirm that your order was cancelled after you contacted your bank, without allowing the full delivery period outlined in our terms and conditions.
Had we proceeded to dispute this matter, the outcome may not have been in your favour, as we would have provided evidence of our stated delivery terms, under which the order was still within the agreed timeframe.
However, in line with our commitment to customer service, we made the decision not to contest the dispute and issued a full refund.
We kindly recommend reviewing and understanding a company’s terms and conditions prior to placing orders in the future.
Thank you.
Bed not delivered when expected but apparently within allowed timeframe
Bed not delivered on time regardless of their delivery policy. **When ordering, the order confirmation email stated delivery would be 10th March**
To date (18th March) I have not heard anything other than "I'll get a text when delivery will be arranged".
UPDATE: company contacted me after initial 1 star review, explained they had another 4 working days to deliver (even though my original order had a much earlier date). Bed arrived a day or 2 later. Delivery drivers called a couple hours before delivery to update me. No issues with delivery. Bed does the job for my kids.
5 maart 2025
Antwoord van BedsDivans
Thank you for updating your review.
For clarification, your order was delivered within our stated delivery terms. The order was placed on 5 March and delivered on 21 March, which is within 12 working days.
Thank you also for your time on the call. As discussed, the couriers will be in contact within 48 hours to confirm the delivery date and time, and we appreciate that you were satisfied with our response.
Update:
Planned delivery slot: 21/03/25 between 12:00 – 15:00
Estimated time of arrival: 21/03/25 at 13:25
Tracking ID: VDI2B01A3C237EFC
Thank you.
Honesty is a good policy
I waited 19 days for my delivery and can't say it was a seamless experience, I was extremely frustrated as there were a lot of misconstrued truths. Maybe it is a way some conduct business but it doesn't gel with me.
We eventually received the item and my son was extremely happy with the goods.
The spokesperson has requested that I edit my original review. So while I believe in honesty. I do want it known that while initially frustrated there was a happy ending.
2 maart 2025
Antwoord van BedsDivans
Hello,
The couriers have attempted to contact the number provided on your order three times today, but unfortunately received no response. A text message was also sent confirming that your delivery was booked for 20/03/2025—please refer to this message for details.
We understand that the original contact number provided belonged to your son; however, as discussed, this number was not able to receive standard calls or text messages (only FaceTime audio), which caused issues with delivery communication. Following our conversation with you via FaceTime audio, you provided an alternative contact number, which we updated on the order. The couriers were then able to proceed with booking, and we can see that the delivery slot was accepted.
Update:
Your delivery has now been rescheduled for 21/03/2025, as confirmed by the couriers. We have attempted to contact you again today twice, but have not received a response.
Planned delivery slot: 16:00 – 19:00
Estimated time of arrival: 16:38
Tracking ID: VDI7A5FD0EF47FEC
Please ensure you are available to receive the delivery or contact the couriers directly if needed.
Thank you.
Antwoord van BedsDivans
We happy to confrim your delivery has been booked in for the 20th, and you have been contacted by the couirers - Planned Slot:20/03/25 07:00 - 10:00
ETA:20/03/25 07:44
Tracking ID:
VDI1081CF327E5AC
Great little bed for grandson when he…
Great little bed for grandson when he stays ,polite delivery men took bed to room for me very pleased would use this company again.
26 februari 2025
Antwoord van BedsDivans
Thank you for your feedback!
Excellent value for money
Excellent service throughout my order. Excellent value for money. The bed was in excellent condition when arrived. The communication regarding delivery was great. I highly recommend this company.
11 maart 2025
Review zonder uitnodiging
Antwoord van BedsDivans
Thank you for your positive feedback !
Bed was delivered quickly and good…
Bed was delivered quickly and good price but the headboard doesn’t actually fit properly! Such a shame as it lets it down.
23 februari 2025
Antwoord van BedsDivans
We sorry to hear of the difficulty you are facing with assembly of your headboard, we will get a tech support to contact you immediately to provide you assistance! - Update -We are still waiting to hear back from you, the team have called you 6 times with no reply to us or our messages. we will now close the ticket - if you need help please reach back out to us, we assume the issues have now been resolved. - UPDATE - Thanks for getting in touch and letting us know, you assembled the bed incorrectly and didnt attend to the manual at hand, we gald you fixed it with our support and used the correct screws in the correct places! - Glad to be of assistance - Have a nice day
Very good mattress
Received the mattress this morning and I'm very happy with it .
Lovely quality for a very good price.
Communication with this company is excellent any questions I had were all answered promptly.
Would very highly recommend and will definitely buy from this company again .
7 maart 2025
Review zonder uitnodiging
Antwoord van BedsDivans
Thank you for your positive feedback !
No issues at all great service & the…
No issues at all great service & the driver was very polite 😊
5 februari 2025
Antwoord van BedsDivans
Thank you for your positive feedback !
Amazing quality bedbase daughter was…
Amazing quality bedbase daughter was over moon getting pink one delivery notifications on date and fome delivery man called in advance with time
19 februari 2025
Antwoord van BedsDivans
Thank you for your positive feedback !
Antwoord van BedsDivans
Thank you for your positive feedback !
Brilliant bed ,mattress and headboard…
Brilliant bed ,mattress and headboard at a fantastic price.I bought this bed for my granddaughter she absolutely loves it.The communication and delivery was really fast and most of all delivered on the time stated.The delivery man was outstanding he placed the bed in the place I requested without a fuss.Overall I couldn’t fault the service I received.
6 februari 2025
Review zonder uitnodiging
Antwoord van BedsDivans
Thank you for your positive feedback !
Specially health working
16 februari 2025
Antwoord van BedsDivans
Thank you for your positive feedback !
Excellent communication and superb…
Excellent communication and superb item.
King-size divan and mattress
19 februari 2025
Review zonder uitnodiging
Antwoord van BedsDivans
Thank you for your positive feedback !
So very pleased with my purchase
So very pleased with my purchase. Brought from this company after reading the good reviews, I was not disappointed, I brought divan, mattress and headboard, all nice quality and a lovely thick mattress, Also very quick delivery, 3 days infact, well packaged thankfully as the day it was delivered by a very pleasant man was absolutely pouring down with rain, a breeze from order to delivery, definitely recommend to family and friends. Thank you very much for a hassle free purchase.
26 februari 2025
Review zonder uitnodiging
Antwoord van BedsDivans
Thank you for your positive feedback !
Great price and easy website
Great price and easy website. Good communication about delivery which came on time. The bed is perfect.
12 februari 2025
Antwoord van BedsDivans
Thank you for your feedback !
Delivery was good
Delivery was good
. Service was also great .
Would definitely recommend
27 januari 2025
Antwoord van BedsDivans
Thank you for your feedback !
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