Beneva Reviews 238

Mauvais service a la clientèle. J'ai eu une inondation d'auto depuis plus de 2 mois, c'est toujours en révision et je comprends que la compagnie te donne des fausses informations. La vice président du service aux clients ne retourne même pas une accusé de réception.

Ils demandent une autorisation qui n'a pas de rapport avec l'auto. Genre donner l'accès au min dossier santé 😤

madly incompetent insurance firm... do yourself a favor and choose any other insurance firm for your insurance needs.

Pu jamais!! J'ai eu un accident d'auto et elle est perte totale. Il manque constamment des papiers, ils veulent pas prolonger la location du vehicule MEME SI MON DOSSIER N'EST PAS FERMÉ! Ils envoient des cheques par la poste plutot que d'envoyer les fonds eux meme à l'institution pour que ce soit plus rapide. Je les paie et je dois tout faire moi meme! Je ne suis vraiment pas de bonne humeur. J'ai hate de renouveler mes assurances parce que ce ne sera pas avec Beneva!

I was basically being told by the agent I talked to today I was a liar... But why would I lie about something like that, especially since I have all the proofs I need to show I am not a liar?

I have been asthmatic all my life and for as long as I can remember, I asked my pharmacy to get two inhalers. One to keep home and one to bring in my purse or car, because I tend to forget to bring it and when I have a asthma attack, I kind of love having my med and not have to go back home. I was able to get those two inhalers for as long as I remember, except when I changed pharmacy in 2023 where they refused to provide it. So, I changed immediately back to my old pharmacy. However, since May 2024, I only get one. The first time, I was told I could only get one, because I needed to have my prescription refilled and then a second time, where I thought it could be a mistake from the employee. But this time, I only got one and I saw that it's because my insurance refused it. I called Beneva to see if I could get an exception and instead of just telling me we cannot provide medication for more than 100 days and your pharmacy should never have allowed it, she was basically telling me that I never got two and that I was lying about getting two before May 2024... One, if that was the case I wouldn't waste my time calling you, especially to be insulted in such a fashion. Two, don't tell me I am a liar, I am a CPA and I kept all my medical receipts. I totally can prove that I am not lying. Just give me facts, don't insult me, don't denigrate me. I am a client. It's not because I have no choice, but to stay with you if I keep being a CPA that you have the right to lack respect towards your clients, especially since your insurance is as basic as the government insurance, but you charge $500 more than the public insurance and we are supposed to have good prices for being a group of CPA.

Too much detail needed to get a refund on professionnal expenses. I have tried 3 times and now they ask me for more information even if i have been treated by a professionnal that is accepted. Very hard to get the money the insurance is supposed to pay.

Difficile de rejoindre le service à la clientèle.
Le message dit que les bureaux sont ouverts à partir de 8h00 du lundi au vendredi.
J'appelle à 8h27, un jeudi, pour entendre que les bureaux sont fermés.
J'ai attendu plus de 30 minutes la veille sans succès avant de faire une réclamation de façon approximative par manque d'information sur leur site web.
Pas facile de naviguer dans le site web.
Il me semble qu'il y ait des amateurs au volant!

I made a claim last year and they are still jurking my chain. Estamator keeps asking for the same information time and again. Moved me out of my apartment for repairs Lost boxes took my area rug and lost it. Booked a tempory apartment after returning I went to the apartment to find the code not working. Tried to reach some one and no answer just leave a message. When I managed to get some one and was informed the insurance had canceled the reservation. The insurance agent then told me he canceled due to the apartment being finished. The lock had been changed so I could not enter. And how did they expect me to live there as they had all my belongings. Very bad insurance company . Stay clear they are the same as no insurance.

I bought UL for my family. The benefit service is excellent, the online application is simple and straight-forward, the refund is quick and without any hassle, the response to queries is efficient.

Je connais une personne avec un lien de près, dont son dossier ne se règle pas. Elle est dans le besoin et les promesses sont interminables. Se faire répondre à quelques reprises que tout est beau et de se faire dire à quelques reprises qu'il manque des documents, dont elle a fait parvenir à plusieurs reprises. La compagnie est bien heureuse de prendre les cotisations, mais quand vient le temps de régler, c'est le pire cauchemar à vivre avec cette compagnie. Cela lui cause plusieurs contraintes et soucis qui s'en découlent. Mais Beneva veulent juste les cotisations et les remboursements ne semblent pas les concerner. Je vais faire mon possible pour changer de compagnie. Il n'est pas question que mes proches subissent le même cauchemar.

Je comprends pas, quand nous annulons un contrat qu’il faut payer un moi supplémentaire.
Du vol

apres les inondations du mois de aout .Fait une reclamation qui a ete refuse meuble trop vieux, (nimporte quoi) apres 2 ans a payer mais meubles non jamais ete trop vieux pour etre factures. j'ai porter pleinte et apres une 2e avis mon dossier a ete ferme et ma police resillier. mauvais service de marde je vais porter un pleinte cest sur je veux que ma reclamation qui est juste soit respecte et rembourser les dommage.

I sell lots of beneva products and they have the best prices .Very easy to setup and competitive in the market.Been a life Insurance advisor for 7 years with ssq and later on they became Beneva.All my client s are very pleased how everything was handled and enforce their policies.Thx Beneva.

Great service, competitive price and claims are honored.

If I could give 0 stars I would.
There are too many instances of this insurer leading me astray or being completely inaccessible.
Todays example :
You phone in to get support (in French or in English), and it doesn't recognize your certificate number. There is no option for connecting with an agent. You press 0 3 times to connect anyway. It proceeds to give you a preemptive message of thanks for respecting the agents, and then automatically disconnects the call.

Tried both in French and in English options multiple times (also selecting alternative numbers to just connect with a human), to no avail.

Service zéro, zéro compétence, zéro respect pour les clients.

awful customer service and very demeaning and sexist. The advisor does not understand the terms of group insurance and hung up on me.

Trying to get through since last night. No emergency number, cannot reach anyone, you get disconnected and when you leave a voicemail, no one calls you back. We were flooded and my neighbor already has an adjuster coming. Will be changing carriers as soon as possible

Beneva critical illness is one best in the market

Best Insurance company, approved my application as standard application though I am having a type 2 diabetes. Customer support was very friendly. And their free Extreme Disabilities Benefit made my policy more powerful with best premium.