Bestrealdoll Reviews 

271
•
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 4 van de 5 sterren

Good experience with the customer service. At first ik got the wrong doll. After contact I send the wrong doll back and got the ordered doll quickly send to me. Nice doll, good quality and beautifull... Toon meer

Beoordeeld met 5 van de 5 sterren

I was nervous at first but give Bestrealdoll a try and they came through with flying colors and not only did my doll arrive on time it was better than pictures will order from them again. Highly reco... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I've purchased a custom made AI doll with free delivery option. Max has kindly sent me the pictures and videos of the doll within 10 days of my purchase for my approval, then shipped it via container.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Incredible experience. Anny arrived in pristine shape, toes are a little wobbly so throw socks on her. Tightest I've ever felt. Makes a cute sound of air coming out upon exit. Great experience.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Sex toy-winkel

Geschreven door het bedrijf

BestRealDoll’s story started in June 2017 when Andy Smith, a well-known sexologist from Germany, set up his own doll research and development company in Hong Kong, China. Andy had previously led a laboratory team to develop dolls that were comfortable and easy to use, more flexible and changeable, and more wear-resistant. However, after several trips and inspections, he discovered that China has the world's leading and most reliable doll production. Here he could push the bounds of doll production, application and development to create more advanced ideas and designs. To stay focused on his founding purpose, the doll brand he created was named BestRealDoll. Since its foundation in 2017, BestRealDoll sales and reviews have proved that Andy Smith achieved his goal of producing the most realistic sex dolls. In 2018-2019, BestRealDoll expanded with branches in North America, Asia and Europe.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

271 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(271)

64 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

What made my Experience great, the honest of the company

What made my Experience great? Well first off, I've been looking for one of these dolls for a while now. I've look at different companies, with dolls and options. And for the money, quality and xustomer service, Best Real Dolls beats all the other companies hands down.

The doll I received, if very high Quality and everything they said it was. Also I had my doll show up at my door when they said it would be here. Also they keep checking in with me to make sure I'm happy and stay happy.

I got this doll for 2 reasons, 1. I live alone so its nice to at least have a body sitting on my couch so I don't feel so all alone. 2. When I leave my house to go out, it looks like someone is there. Which give me a little sense of security.

So if your thinking about getting one of these dolls for your self, I highly recommend, Real Best Dolls.

P S did I happen to mention they have a huge selection stateside and you will get your doll in 5 to 10 days after ordering. Plus that have overstock so the dolls are on sale right now. I got the doll I wanted for all most hafe the price.

10 februari 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Bestrealdoll update

I would like to revise my previous review. My first review was fueled by my disappointment with not receiving the doll I ordered. While the doll I received from BeatRealDoll was not the on that I ordered, it was a quality doll. I thought that BRD was ignoring my requests to remedy the problem but it turns out that they had been sending me emails that were going to my Spam folder. They apologized and took full responsibility for the error. They also offer me the option of keeping the doll and receiving a 15% refund or, sending the doll back at their expense and receiving the doll I ordered. They are not a scam company and I apologize for unfairly stating that they were. Sorry Bestrealdoll. I’m still waiting in that second head.

19 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very great Experience and is not a scam

I was very skeptical at first cause I've never made a purchase like this before but I am glad I did their service is amazing they're always on top of answering my questions or concerns they even replied back while they're on their Chinese New Year holiday I received her on the 7th it was in the time of the delivery. 3 to 5 business days she was very well packed up no damages and when I open the box exactly like the pictures if not better. So now I plan on buying a second one very soon she needs a friend to hang out with while I'm at work and I wouldn't order from any other company I am sticking with best real dolls yeah of course if you order one that's special order it's going to take longer for shipping and for them to make but it's ok cause you will be getting a very beautiful and great quality doll she feels very real I can't wait for more outfits to come so I can anime her up for my streams and my second doll will be just as amazing!!

5 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

During the Holiday sale Dale Plus

During the Holiday sale, I ordered the Dale plus doll. I was soon notified that that doll was sold out, and was given options, to which I kept my original order, with the addition of speaking and moaning added. I was also informed of it coming from the factory, it's expected finish date plus shipping from overseas. They sent pictures of the doll when she was finished at the factory to ensure it was what I wanted. They notified me when the doll arrived state side and shipping information. The doll arrived and met, exceded my desires. Excellent product and on price point. This has been my second doll from Bestrealdoll, have not been disappointed, only satisfied with my dolls.

27 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The selection of dolls is phenomenal!!

The selection of dolls is phenomenal!!! It took me 3 hours to try to pick the perfect girl for my husband and I to play with together! She is the best addition to our bedroom! Absolutely gorgeous, and perfect! She looks EXACTLY like her pictures, and we are so so so happy with our girlfriend!

20 januari 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

where is customer service at?

where is customer service at?! no one gets back no tracking number either on my doll i ordered.

30 januari 2025
Review zonder uitnodiging
Logo Bestrealdoll

Antwoord van Bestrealdoll

Sorry for the late reply. Could you please tell me the order number so we can check for you? We are back from the Chinese New Year Holiday now.

Beoordeeld met 5 van de 5 sterren

This was my first order from best real…

This was my first order from best real dolls
I got Haden when I put in my order I got a response fast they let me know when she was ready to be shipped that set a few pictures to make sure she's the one I want..
I got her in less time the expected the quilt of the product was more then I expected...
I'm looking at getting another one soon...
Best real dolls will be my go to store...
Guys no regrets on my end...
If your look for releaf this is the place to be...

3 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

GOOD EXPERIENCE

The company worked with me, product arrived, any issue I had, they helped me to resolve. This is not a scam company , the doll arrived on the time line of what the website says.

19 januari 2025
Review zonder uitnodiging
Logo Bestrealdoll

Antwoord van Bestrealdoll

Thank you so much for your kind words and for sharing your positive experience! We are thrilled to hear that you are satisfied with our service and that the doll arrived on time. At our company, we strive to provide the best possible experience for our customers, and your feedback means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to help!

Beoordeeld met 5 van de 5 sterren

Excellent products..

Excellent products... these girls are extremely realistic. Very well priced...
Shipping is a little slow but acceptable. Customer service response is quick. This was my 9th order and they stand behind the products. Highly recommend Bestrealdoll if you need a companion.

12 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

After doing the research I am certain…

After doing the research I am certain that my choice with "BEST REAL DOLL" was the right way to go. This company delivers in every way a beautiful product. I will only purchase from them alone.

25 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Flash Sale Bait N Switch

I have purchased the same item twice before from them. Last time qty 4. This time qty 4 on a supposed "flash sale". I paid 95.68 supposedly saving 23.92. But the quality item I bought b4 they substituted an old "different" product worth way less...less than half value and I don't want. I contacted them. They proposed a 10% refund. This is a "bait with a sale" "switch to inferior cheap product" and make double money. Only 1 solution will resolve: full refund...will call the junk back. End of our business...will not buy from them again. Know ...thanks to TrustPilot they offer a full refund if I return the junk they sent is unused. Of course it unused. NOTE: no offer to get me what I ordered this time and 2 times B4. Old fashion guy I guess they are not taking notice of their customers needs at all.

10 december 2024
Review zonder uitnodiging
Logo Bestrealdoll

Antwoord van Bestrealdoll

Update on Dec 14, 2024

We sincerely apologize for the inconvenience caused by the issue with your recent order. It seems that due to a delay in updating our product listings, you received a different product than what was shown in the link. Our team is currently working on updating the images and details to reflect the correct product.

We understand your frustration, and we would like to offer a full refund for your purchase. We can provide a prepaid return label, and once we receive the returned product, we will process the full refund promptly.

Please check the email and reply to us. We would like to help to solved this problem.

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Update on Jan 06, 2025

Your order has been fully refunded. Please check. We appreciate your patience and understanding.

Beoordeeld met 1 van de 5 sterren

My wife ordered me a doll from best…

My wife ordered me a doll from best real doll as a gift and it wasn't until recently I was informed about the fact the order was placed 2 weeks ago . When the website says they ship 2-5 bussniess days . She has called non stop contacted customer support just to be answered by a voicemail that is full . She's contacted fed ex just to be told the label was created but the manufacture hasn't scheduled the doll for pick up . She's also contacted customer service just to be responded by a automated response. Or service is currently unavailable. This is so shady and most definitely a scam if we don't get a full refund of the 800 dollars back or somthing is done about this we will most definitely be fileing with small claims court. Horrible experience and definitely not a reputable company . Makes me wonder if all there good reviews on there site are just as scamming and full of lies as this experience has been .

11 december 2024
Review zonder uitnodiging
Logo Bestrealdoll

Antwoord van Bestrealdoll

We sincerely apologize for the frustration and inconvenience you and your wife have experienced. Your feedback is very important to us, and we are committed to resolving this issue as quickly as possible.

To assist you further, could you please provide us with the order number? This will allow us to check the exact status of your order and ensure everything is handled properly.

I’d also like to clarify that our office is based in China, which may result in a time difference. Our phone line is available during our business hours. Additionally, we respond to all customer service emails within 24 hours on business days, so please rest assured that your concerns are not being ignored. You can email us at service@bestrealdoll.com

Once we have your order details, we will follow up with an update on the shipment status and the next steps. Your satisfaction is our top priority, and we will do everything we can to make this right.

Thank you for your understanding and patience, and we look forward to resolving this matter promptly.

Beoordeeld met 1 van de 5 sterren

Scam

This is a scam company. Before placing my order, the customer service was excellent. As soon as I paid, the company started telling lies about the order. They claim the label was created and that FedEx is just late in picking up. When I reached out to FedEx, they stated that the pick-up was never scheduled. The company is flat out lying. There was a phone number on the label picture so I called that number and they said they do not know anything about this package. They've been avoiding me. $800 is a lot. I expect a full refund. If not, small claims court it is.

Edit: FedEx finally gave me a delivery date, not changing or deleting my review until I get my doll. I should get some sort of refund for the nightmare I've been dealing with.

EDIT: MY ORDER CAME INTO UTAH & THEY IMMEDIATLEY RETRACTED IT, DON'T DO IT. LEARN FROM ME.

9 december 2024
Review zonder uitnodiging
Logo Bestrealdoll

Antwoord van Bestrealdoll

Update on Dec 12, 2024
Sorry for the delay.

Due to the increased order volumes during the Black Friday sales period, the FedEx station is currently experiencing a temporary backlog. As a result, the pickup of your order might take slightly longer than usual.

We sincerely apologize for any inconvenience this may cause and want to assure you that our team is working diligently to expedite the process and minimize delays.

It's glad to know that your package was already pick-up by FedEx. Things are being solved slowly. We have called and emailed them everyday.

------------------------------------------------------------------------------
Update on Dec 14, 2024
We sincerely apologize for the frustration and inconvenience caused by this situation.

To clarify, the decision to intercept the FedEx shipment and switch to UPS was made with the goal of resolving the delay as quickly as possible. Unfortunately, FedEx's handling of the shipment was beyond our control, and their unpredictability in picking up the package left us with no other option but to proceed with the interception.

The UPS shipment has been processed, and your new tracking number is UPS: https://www.ups.com/track?loc=en_US&requester=ST&trackNums=1ZE066G70325933991/trackdetails Please rest assured that this method was chosen to ensure a more reliable and timely delivery.

I completely understand your frustration and regret that this experience has not met your expectations. If there’s anything more I can do to assist or address your concerns, please don’t hesitate to let me know.

Beoordeeld met 5 van de 5 sterren

My doll is as perfect as described…

My doll is as perfect as described online. Looks and feels real. She gets in all the right positions and is extremely hot!!! Well worth the purchase.

25 november 2024
Review zonder uitnodiging
Logo Bestrealdoll

Antwoord van Bestrealdoll

Thanks for your order. We will continue to do our best. By the way, we have launched a lot of new dolls during the black Friday promotion. Feel free to have a check. If you have any questions, feel free to contact us. Thanks

Beoordeeld met 4 van de 5 sterren

I absolutely love my doll that I named…

I absolutely love my doll that I named Olivia. The only thing that I wish would of been better is stronger glue for the eyelashes. Reason being is hair strands got caught on them and easily separated. I plan on replacing them soon, but other than that overall very happy. Course now, I have to get used to moving her around and positioning her, lol.

24 november 2024
Review zonder uitnodiging
Logo Bestrealdoll

Antwoord van Bestrealdoll

Olivia is a cool name. Thanks for your order. We will improve the eyelashes. By the way, we have launched a lot of new dolls during the black Friday promotion. Feel free to have a check. If you have any questions, feel free to contact us. Thanks

Beoordeeld met 2 van de 5 sterren

I am old and cant move the doll

I am old and cant move the doll, the doll is too heavy than in the advertisement. Also the face looks a little different, i bought an extra wig butt unfortunately didnt get it

23 oktober 2024
Review zonder uitnodiging
Logo Bestrealdoll

Antwoord van Bestrealdoll

Update on Nov 28, 2024

Hi, We are still waiting for your reply. Could we know your order number? So we can help you. If the doll is not as advertised, you can contact us and return the doll, then we will refund to you according to our policy. About the extra wig butt, do you mean the extra wig? If your order has an extra wig that will be shipped out from our factory, the delivery takes a bit longer than local in-stock dolls. I guess you must have received the wig now. We contacted Trustpilot to request your order information, and Trustpilot responded that you didn't reply. We are looking forward to your early reply. We want to help you.

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Update on Nov 14, 2024

Hi, We can not find your order on our website by searching your first or last name. I also checked our orders on October 23, 2024. No order is in your name. To assist you, could you please provide your order number? Please send pictures to service@bestrealdoll.com. We will check for you.

Regarding the weight, we have stated the weight on the product description page. If the doll is too heavy than what we have advertised, you can return the doll to us, and we will refund your payment. We are sure that we measured the accurate weight of the dolls.

Regarding the face, you will find we stated "(Free 2ND Head)" on some product titles. So do you mean the extra free head?

Regarding the "wig butt", what do you mean by wig butt? I checked our order system, we don't sell wig butt products. We sell wigs or butt.

Please provide your order number. so we can help you. Thanks

Beoordeeld met 5 van de 5 sterren

My purchase far exceeded my…

My purchase far exceeded my expectations. Pleasing quality at a fantastic price. Attentive customer service beyond the sale to confirm my 100% satisfaction, which was already 101%

4 november 2024
Review zonder uitnodiging
Logo Bestrealdoll

Antwoord van Bestrealdoll

Thanks for your order. We will continue to do our best. By the way, the Black Friday promotion is going on. Feel free to have a check. If you have any questions, feel free to contact us. Thanks

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