Better.co.uk - trading as ONEDOME Reviews 

This is the second time I've used Better - have remortgaged through them before, and both times I've been really impressed by the way the team make a stressful experience straightforward and painless!This time I was looking for a mortgage to move house, and honestly had some doubt that I'd be able to find a suitable lender, being older, single and self-employed. However, my adviser, Brad Potter and case manager, Amanda Baker did an amazing job - always with calm professionalism and good humour - and I now have the mortgage I need. I would definitely recommend Better, and will use them again to re-mortgage.

Really was helpful to have someone find the best deal and apply for you, very simple, and really was free.

Jamie May ⭐️⭐️⭐️⭐️⭐️
Amanda Baker ⭐️⭐️⭐️⭐️⭐️

Unbelievable experience with Better, and specifically Jamie and Amanda. Kept informed at every step and the most stress free part of the whole buying phase. Jamie even went back and got me a better deal before completion. I genuinely could not recommend enough, such a minefield out there but absolutely no complications and no issues with Better.

Better take all the stress of finding the right mortgage out of your hands. I’ve used them many times in the past and will be using them again in the future. Highly recommend!

It was so easy to renew our mortgage. They offered us a rate with our current provider which i could not acess. Ive used other mortgage brokers who gave me rates i could get off any comparison websites. Thanks to ellie and jaivik. Will be coming back in another 5 years time haha.

Adam grey dealt with my second mortgage 10/10 quick clear responses got the application done and approved in less than 2 days very very helpful not a bad word to say about the whole process would highly recommend

I was transferred to better.co.uk from the Lending Expert. Promised everything would be done online and some of the best rates on the market, as they have access to whole of market.

The agent, ignored what I wanted. Put through a loan that was £10k more than I applied for and sent it to the lender that gave them the most commission.

Be careful with this company, they will get you into real debt if you do not pay attention.

All information about each policy was explained in great detail and I was able to ask questions when I wasn’t sure . I was very happy with the service provided.

Great company fast efficient effective professional

I had an excellent experience with Better.co.uk. Charlie provided outstanding customer service throughout the entire process. The application was simple, easy, and very quick from start to finish. Charlie was professional, friendly, and kept me informed every step of the way, making the whole experience smooth and stress-free. I would highly recommend Better Loans, especially Charlie, for anyone looking for a fast and hassle-free loan process.

Alex Bird at Better really made a difference to the application process. He was consistent, providing clear updates at every step of the way and provided clear options for me to consider. I was initially nervous about using a broker as have only ever gone direct through my bank, but my experience with Alex and Better has completely changed my views and were excellent to partner with. I can’t thank Alex enough.

We arranged our original mortgage through Better.co.uk and had excellent service, so I'm delighted that we have received that same level of service again with our remortgage. Deepak and Kate were attentive and thorough in understanding our needs, what we wanted from a mortgage, and arranged our remortgage in such a smooth and straightforward manner. Highly recommend, again!

This is the second time Ive gone through Better to renew my mortgage. It is just much easier than organising yourself and doesn't cost extra. Ive deducted a star as I had to call the mortgage company myself to make sure it was live.

Formal Complaint Raised – Very Disappointing Experience

I have submitted an official complaint regarding Better Homes and one of their brokers due to what I consider to be a highly unprofessional service.

Unfortunately, throughout the process, it felt as though we were having to do much of the broker's work ourselves. Communication was poor, and we were repeatedly told that funds would be released "today" or "tomorrow," only for those promises not to materialise. These repeated assurances turned out to be inaccurate and caused significant inconvenience and unnecessary stress for our family.

What is most concerning is that, due to what appears to have been a lack of knowledge and guidance from the broker regarding documentation relating to my husband's self-employment, we were advised that lenders required certain documents. As a result of the way this was handled, we have now been left facing an unexpected debt of over £2,700 within my husband's company.

We trusted the advice we were given and have been left financially disadvantaged because of it. The overall experience has been frustrating, stressful, and far below the standard of service we expected.

Based on our experience, I would not recommend Better Homes. Professional knowledge, accurate communication, and reliable service are essential when dealing with important financial and property matters, and unfortunately, we did not receive that.

Great communication, prompt, clear and straightforward. Very good experience!

Looked at One Dome - and their first page of their web site looks good - single place for eveything....

...eventually found their Terms and Conditions - and they pass on your details to Mortgage Advice Bureau - a totally seperate firm.

So - it's not all in one place. Why do they lie?

Great servise. Quick kon. Saved on the mortgage payment.

It is the second time we arrange our mortgage with them as they make things easy, as they check all the rates and adjust to your requirements.
Highly recommended

Better team is Best team and very helpful and proactively helping the customers. Its Amazing service always.