Better Reviews 1.945

I found the entire process from selecting my mortgage to closing to be excellent. Your technology was very good and I loved that I could speak with a human whenever I needed some additional information. I left a couple a messages after hours and without fail your team called me back the next day. Excellent customer service .

The better team was very helpful throughout the process

Excellent service, keep you informed and everything veey easy

We recently refinanced through Better. Closed in approx. 24 days

Pros
- Great technology.
- Very responsive loan processor and loan coordinator.
- Fast process
- No request for same info over and over again

Cons
- Had to followup and ask for updates. Especially during the closing stage.

Amari was awesome!
We moved through the process super fast and he was incredibly responsive.

Aside from the back and forth on a few things, the process was quick and rather painless.

I recently applied for a mortgage refinance with Better Mortgage and was initially quoted a fixed rate of 3.99% with an APR around 4.2–4.3%. At closing, however, the numbers did not match what I had been told earlier, and I was asked to bring additional money to closing to buy down the rate, which had not been clearly explained up front.
Throughout the process I felt the communication was confusing and sometimes misleading. Important details about points, cash to close, and how the interest rate was being calculated were either not disclosed clearly or kept changing at the last minute. This made me feel that the offer was not transparent and that I could not fully trust the information I was given.
Because of these issues, I decided not to proceed and I would caution others to be very careful, double‑check all documents, and confirm every number in writing before committing. In my personal opinion, the way the loan terms were presented felt dishonest, and I would not recommend this lender to others.

Fraudulent better mortgage Origination Charges is $10,688

Better was a great business to work with. The Better Team was professional and responsive and combined with their online platform, made the entire process easy and efficient.

Overall smooth process.

I'd appreciate additional information about loan transfer, i.e., who is the new owner of the loan.

Tony and michael were in constant contact with us throughout the process they responded timely and communicated clearly-

Where can I start? I believe it is not how long you had to work to gain success, but it's the success at the end that matters. Ramey Hammon, THANK YOU! Very patient, talented, experienced, customer oriented, get the job done kind of guy! If it wasn't for Ramey.....I'm happy that I worked with Better, Happy I worked with Ramey! Great guy! The entire better team is ok, they go above and beyond to ensure the i s are dotted.

I came into this reading other reviews, and believing this might be easier than just going down to a local bank in person...but I was wrong. They required so much information it was ridiculous. I did it and wasted so much time....they insisted I had a lien from a landscaper that I went to court with and won, when I never did- and sent them abundance of proof that there isn't anything...but they still asked for more proof on something that does exist. I gave the online link to the court ruling...and this still didn't comfort them...and this for a property that wasn't being secured by the small heloc I was applying for for a rental property. They have a tool that allows you to easily schedule a meeting with them easily....BUT THEY DIDN'T SHOW UP. They didn't answer my online support texts either!!!! There was huge delay and they made this so stupid so I would avoid and I am completely done and upset with this horrible experience.

Third times a charm? My dealings with Doma Title co. were unimpressive. I had an initial appt at 9 am on Saturday Dec 13th that no one showed for, and no one notified me that they wouldn’t be there. Ok , Monday rolls around and I was scheduled a new appt at 7 pm . I was called during the day by the notary saying 6 pm. Ok fine. I rushed to get there and text her I was there at the table only to have her call and say she couldn’t make it and was surprised no one had notified me. Ok, I leave there and someone new calls me, he arranged the meeting time with me the next day and had me text him etc. the next afternoon I get a call from someone new telling me she would meet. Mary was on time and great but everyone prior was a joke. Wasted my time. I missed a few hours of extra work (and $$) on Saturday to have no one show up. If given the choice I wouldn’t work with this company again based on these experiences. Otherwise, my experiences with Ramey and Inga at Better were just fine.

Better Mortgage did what Credit Union and Brokers could not do. They made it happen Thanks to Knowledgeable Experts Michael Tadlock and Eduardo Perez. Excellent Communication. The Software Application was User Friendly. Their Technology is superior and they have talented People who know how to use it.
Thank You So Much Michael, Eduardo and Better Mortgage for making Our Dream a Reality.

I found this experience very irritating. Any time I had to talk to someone on the phone it was long and drawn out. I am self-employed and don't have a traditional 8-5 job, but I have multiple income streams and a CPA who is great at using depreciation to save me on taxes. My tax returns should tell the story Better is looking to see (they've been more than enough to secure loans in the past). Better kept asking for more and more documents (some of them more than once, like somehow they forgot).
The appraiser they hired also valued my property at $125,000 less than I bought it for and they ignored my dispute, even though I had reason to do so.

They then discontinued the application without letting me know. The only reason I found out is because I reached out to them to find out what the heck was happening.

All that said, avoid these folks if you don't have an 8-5. I certainly won't be using them again.

The loan funding process was very efficient and the team that help through the closing was great. The loan is being serviced by Shellpoint. It's a HELOC but Shellpoint doesn't have my loan configured to take draws against the product after 3 months of holding the loan product. I'd never get this HELOC product again because it doesn't seem to be a HELOC if you can't draw on it.

If you have anything about your mortgage or refinance that is slightly out of the ordinary -- I strongly advise choosing a local lender - as they just don't have the expertise to address slightly more complex issues.

The mostly have junior staff and overseas support staff -- who either don't respond or make errors in the evaluation of your underwriting. The whole process drags on and on and you are left in limbo. Requests to speak to supervisors and others with experience go unaddressed.

My housing association has a lawsuit again it that is in the process of being resolved -- with a settlement in the near future.

I thankfully made the decision to go to a local lender when I sensed things were stalling and I could absolutely no support. The local lender was able to move forward and fund the loan. If I would have waited -- my mortgage would have been refused and I would have lost the property.

Unfortunately, I didn't learn my lesson -- and tried to use better for refinance. Same outcome - a refusal after months of questions, follow-up, odd questions.

Wasted hours of time submitting documents. Website sucks you in saying its okay if you cant document income. Then agent calls and acts like everything is fine if you are self employed. After you agree to let them pull your credit the computer and AI take over.
Then underwriting ask for all the documentation likr tax returns the agent said were not necessary.

Couldn’t recommend them enough.

The calls and rates are not worth the ease of use. I submitted a soft check application to check rates, I agreed to be called or texted, but this is like stalker level spam. If you don't answer the phone they will call 3-4 more times back to back. This is hard at work. They will call or text over and over. When I finally picked up the representative got very rude and said he was allowed to call me as much as he wanted because I consented. I said I didnt consent to being called 4-6 times back to back and he asked if this is my first time getting a mortgage (it's not), implying that this was somehow my fault or normal (it's not). Their website is great, but their rates are never better than a standard lender and call tactics are incredibly annoying. You can get a better rate with a less pushy salesperson, trust me.