Better Reviews 1.945

Better.com offers a decent experience for mortgage brokering. The process is fairly straightforward, but it can feel a bit impersonal at times. Overall, it's okay, just not exceptional.

The entire process was quick, efficient and handled with the utmost professionalism and courtesy.

I have purchased a few homes over my lifetime and refinanced probably 4 times as well. In all those experiences I never had the pleasurable experience that I had with better. it was easy and they were always available to answer questions and laid out everything I needed in easy to do task format. Love my experience with them and highly recommend them

I had an incredibly disappointing experience with Better Mortgage. I worked with Sean throughout the process and was led to believe everything was on track — only to be denied at the very end. I was self-employed and upfront about my income situation from the beginning.

Despite this, I was charged fees and strung along for weeks with no clear communication or warnings that I wouldn’t qualify. Instead of being transparent early on, they waited until the last minute to deny my loan, after I was already under contract on a home and deep into the process.

As a first-time homebuyer, this was stressful and costly — and it felt like they were more focused on collecting fees than actually helping me close. I would not recommend Better Mortgage if you are self-employed or expect honesty and clarity in your lending process.

I was super on edge going into the loan process, but Michael Naughton alleviated all of my anxieties. He was accessible, knowledgeable, and always eager to help. Could not recommend him more; if you’re going for a loan, I would ask for him personally.

Very communicative team, simplified online system, open and honest discussion about rates. Better Mortgage offered the best rate. Other companies finally agreed to match the Better rate, but I stuck Better Mortgage since they offered it first. I would definitely recommend Better Mortgage.

I had a successful refinance before with better. This time is different, I opt-in for one day mortgage and the issue with the system does not understand RSU nor did the human intervene the process to speed it up, which lead to whole process to be idle and they seems to be joggling around different mortgages and aim for volume rather than success rate, I also paid 800 dollars for appraisal which is ridiculous high fee.

Horrible experience! My MLO went on vacation for a week and I had zero correspondence from anyone at the time I was putting an offer for a home, so I decided to look into other lenders. when he came back I found another home we wanted to put an offer on but no answer from Sam, than my offer got accepted and he randomly texted me saying hey I’m finalizing your approval, after I’ve decided to go with another lender, so I asked him about closing cost and he disappeared again, I haven’t heard from him in 6 days and my loan is in underwriting with another lender. Nightmare of an experience.

Better Mortgage was not receptive to calls and emails, especially when items were on a timeline. Additionally, their underwriters were incredibly detailed and non - understanding and non- conforming to what they required for documents. They made it virtually impossible to provide them the documents they asked for. I got so frustrated with their underwriters and lack of customer service that I FIRED them and found another mortgage company. Started out with the best expectations but their process was lengthy and exacerbating. I was a perfect client with excellent credit scores and high income. I would not recommend to anyone.

There should be negative stars to leave. I started this refinance process in December.
Only to be connected with Bryan Unkle and this portal that keep asking for documents which i have made clear to Bryan and Myra my stance. I was told I had to wait until my February 2025 payment was made to do a streamline loan which required 1 month mortgage.
Delay after delay... and then being told i ha e to wait until April to close then to get to april and get a call telling me I have to pay 3X the mortgage to close.

These people are a complete waste of time and unresponsive to things that require attention. Days, weeks go by without anything and then when I do get a reaponse it's more nonsense.

DO NOT ... USE BETTER.COM FOR A DAMN THING

Extremely disappointing experience. I was ghosted not once, but twice—first by an agent and then by a supervisor who was supposedly going to "make things right." To make matters worse, they ran a hard credit check without my authorization, which negatively impacted my credit. After wasting a lot of time and energy providing documents and going through their process, I was ultimately told I didn’t qualify, despite having passed prequalification. This company lacks transparency, professionalism, and basic communication. Would not recommend.

this lender sucks. horrendous experience. the whole mortgage approval process sucked a lot because as a customer I had to do the leg work for this lender. then once mortgage approved they transfer us to servbank for servicing, then servbank sold our mortgage to round point mortgage service, I called roundpoint mortgage and they cant even find our loan. stay away from this lender because they suck really bad.

Very Professional and Efficient. Great Communication and Customer Service!

Led me on for a month telling me I was pre approved and no problems and cleared title and appraisal - then to come back at closing and tell me my DTI was off - I lost the deal - these guys suck… AI my a@@

Amazing experience. I went with better because it literally saved me close to 7k from the other lender I was with. They finished my loan in 8 days total, not business days just 8 days. Thanks better!

Neal Wilson, and Brieauna Williams. Had help us get through the process of getting the loan we needed. I am very satisfied with the process. Thank you! Brieauna and your team.⭐️⭐️⭐️⭐️

Just got the keys to our new home. Better Mortgage makes it easy. Tony Song was great to work with, knowledgeable, highly responsive, professional and thorough. I am very busy at work and don’t have a lot of time to mess around and these guys have simplified the process and made it much more efficient than other providers. We were approved in a matter of days. The Better team (Tony & Jesus) were very punctual and always on top of things. They also gave us better rates than anyone else we priced. We had a great experience working with them.

The loan officer and loan processor were an absolute pleasure to work with, always keeping me informed and very knowledgeable about the products and the process. However, their closing agent sent individual cashier checks for the debt consolidation payoffs that we wanted to include and left it to us to individually mail all the checks, which includes researching where to mail these checks to. Very poor experience. I expect a closing agent to disburse to the applicable parties for the fees I paid to them.. what's the point of a fully digital mortgage process when you end up with a bunch of paper checks that you have to manually mail yourself. This is going to add unnecessary delays to my payoffs and cost me additional time and money, not to mention interest charges while snail mail is floating across the country. A better solution would be to allow me to digitally remit these payments from an escrow account or better yet pay directly to each payoff for me.

Excellent mortgage lender experience! The process took about a couple of weeks total time. Very expedient, friendly and professional. The live verification of a credit report item was new (never experienced that with a mortgage lender before) but easy to complete, nevertheless. After all paperwork completed funding took three business days (the total grace days allocated to change your mind, if desired).

Overall fast, smooth, and excellent service. Thank you!