Better Body Equipment Reviews 

135
•
TrustScore 3.5 uit 5

3,7

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Beoordeeld met 5 van de 5 sterren

Equipment is excellent and suffices for my needs. James was very helpful when I had questions or concerns. I had 3 damaged floor tiles that I took pictures of and he had them processed for replacement... Toon meer

Beoordeeld met 4 van de 5 sterren

Product selection and price is quite good. Better than the average "fitness product site". Purchased the 52.5lb adjustable dumbbells and incline bench for a solid deal. The dumbbells work well, but... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I placed my order during the holiday sales and was promptly charged. For almost two weeks, I received no updates. After two inquiries about the order’s status, they finally responded, stating that th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Recently bought an adjustable bench from these guys - last missing piece to my home gym! Hit a few workouts with it already and it’s perfect. Very stable, comfortable, and looks good. Overall grea... Toon meer

Bedrijfsgegevens

  1. Fitnesswinkel

Geschreven door het bedrijf

Home gyms for every space and every budget.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

135 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,7

Alle reviews

(135)

13 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Really happy with the weights

Really happy with the weights, they work well and save space.

2 oktober 2023
Review zonder uitnodiging
Logo Better Body Equipment

Antwoord van Better Body Equipment

Thank you so much for leaving us this 5 star review Joel! We really appreciate your support of Better Body!

The Better Body Team

Beoordeeld met 5 van de 5 sterren

I bought the dumbbells and chair

I bought the dumbbells and chair on a regular price and not on a discount because its not available that day, then the next day after I paid its available with the discount. I texted Sir James and he gave me refund! I emailed them too and they replied quickly on my concern. I got the discount refund the next day. Their Customer Service is above and beyond!!! They also called me on the delivery to make sure its a physical address. Thank you so much and God bless!!!

8 september 2023
Review zonder uitnodiging
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Antwoord van Better Body Equipment

Thank you so much Herchie for leaving us such an amazing review. We really appreciate your support and glad that the team could provide you with such a great service!

Better Body Team

Beoordeeld met 5 van de 5 sterren

Amazing Customer Service

I purchased a 90 pound adjustable dumbbell set a couple of years ago for my son. A technical difficulty arose after much use and I wrote to customer service to seek advice. James responded immediately and helped to address the issue. He was gracious, professional and accommodating in all his interactions with me. He replaced the defective part and had great follow up. If all companies had the level of customer service that Better Body has the commerce world would be a better place!

15 september 2023
Review zonder uitnodiging
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Antwoord van Better Body Equipment

Thank you Karen for leaving such a lovely review for us! We really appreciate your support and are so glad that you have had a great experience with Better Body!

Better Body Team

Beoordeeld met 5 van de 5 sterren

Fantastic staff and products

Great customer service - helped me pick the right products for my home gym. Shipping was extremely fast and the quality of the product is fantastic. Will be buying more things for sure!

1 september 2023
Review zonder uitnodiging
Logo Better Body Equipment

Antwoord van Better Body Equipment

Thank you Uwe for such a great review! We really appreciate your support of Better Body!

Better Body Team

Beoordeeld met 1 van de 5 sterren

Massive Delays and Terrible Communication

I ordered a squat rack, barbell set, dumbell set, and bench. It's now been 5 weeks and my order has not been delivered. I've had to reach out numerous times, and I cannot get clear updates regarding my order status. They said they didn't have my address, then they somehow did and the order had shipped. Now the logistics company is saying the equipment was delivered, but I never received it and customer service hasn't responded in days. If it was delivered it was to the wrong location, and the logistics company never called to confirm the delivery time as the company stated they would on their website. I would advise to order from a different company if you don't want to deal with massive delays and headaches.

29 augustus 2023
Review zonder uitnodiging
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Antwoord van Better Body Equipment

Hello Scott,

We sincerely apologize for the frustrating experience you've had with our company. Your feedback is essential to us, and we take it very seriously.

We want to extend our deepest apologies for the delay on your delivery. As discussed with you via email this was due to an issue with the carrier delivering to the wrong address. Thankfully we were able to quickly get the package reshipped to you and I know that we have been in communication about this and that this is due to be delivered to you very soon via appointment.

I understand that this issue with shipping and delays on updates due to waiting to hear back from the carrier was not desirable at all and would like to apologise for the inconvenience and time this has taken. We are very pleased that we were able to solve this and that your order is on it’s way.

We would massively appreciate if you would be willing to update your review to reflect the resolve of this issue. We do also understand that your first experience was negative and appreciate your honest feedback.

Better Body Team

Beoordeeld met 5 van de 5 sterren

Great customer service

They have great customer service and an amazing warranty policy. Recently had to get a broken part fixed and it was just out of the warranty period but they replaced it for free anyway! Super quick and clear at communicating. Great product as well. Have recommended to friends and they are very happy too! Will definitely order more from here.

1 mei 2023
Review zonder uitnodiging
Logo Better Body Equipment

Antwoord van Better Body Equipment

Thank you for leaving this amazing review for us Graham! We really appreciate your support of Better Body and glad to hear you had a great experience with us!

Better Body Team

Beoordeeld met 5 van de 5 sterren

Well rounded product

Good product, good pricing. Perfect for a mid price home gym setup, and a good variety of product. I personally recommend their deep dish metal weight plates as they are increcibly high quality and reasonably priced.

11 augustus 2023
Review zonder uitnodiging
Logo Better Body Equipment

Antwoord van Better Body Equipment

Thank you for leaving such a great review for us Teo! So glad to hear that you are loving your Better Body equipment!

Better Body Team

Beoordeeld met 5 van de 5 sterren

Quality service, solid equipment, fair prices

This actually goes back to August 2021… found them as I was searching for gym equipment because I was still not comfortable at busy gyms. Came across a page that showed decent equipment for a relatively good price.

Placed a large order with some extra weights, took a few months to arrive but at the time they were backlogged with orders and kept me informed of this. They were willing to break the order up if I wanted but I figured why waste the resources.

Late October or early November everything arrived. Again solid quality goods especially based on the great prices during a period where home gym equipment prices were rising.

10/10 will use again if I need more

11 augustus 2023
Review zonder uitnodiging
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Antwoord van Better Body Equipment

Hi Ron,

Thank you so much for leaving us such a great review! We really appreciate your honest and informative feedback. We are super glad that you are loving your Better Body equipment and working out at home, and hope we can add to your collection again in the future!

Better Body Team

Beoordeeld met 5 van de 5 sterren

Love my little home gym

Bought the 5-52.5lb Adjustable dumbbells and the bench. They have levelled up my workouts so much! Shipping was so quick and set up was simple and easy. Having two kids & a full time job, going to the gym was not an option for me but now I have one in my basement which is amazing. The items are high quality and I will likely buy the other adjustable dumbbells when I get stronger! The customer service was great and when I asked for an invoice they created one with all the information I needed. Definitely recommend this company. If you are on the fence, take the leap! You won’t be disappointed.

3 juli 2023
Review zonder uitnodiging
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Antwoord van Better Body Equipment

Hi Sage,

Thank you so much for leaving us such a great review - we massively appreciate the support! We are delighted you enjoyed your experience with Better Body and are loving your Home Gym!

Best,
Better Body

Beoordeeld met 5 van de 5 sterren

I absolutely love the equipment I…

I absolutely love the equipment I bought from better body !! So worth the money !!

23 juli 2023
Review zonder uitnodiging
Logo Better Body Equipment

Antwoord van Better Body Equipment

Hi Raianne,

Thank you so much for leaving us a great review! So glad to hear you are loving your Equipment!

Best,
Better Body

Beoordeeld met 5 van de 5 sterren

We love the products we received (hex…

We love the products we received (hex set and rack) and customer service has been great!

21 juli 2023
Review zonder uitnodiging
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Antwoord van Better Body Equipment

Thank you so much for the 5 stars Dr Kelly! We appreciate your support of Better Body!

Best,
Better Body Team

Beoordeeld met 5 van de 5 sterren

Fast delivery

Fast delivery. Product seems pretty solid.

15 juni 2023
Review zonder uitnodiging
Logo Better Body Equipment

Antwoord van Better Body Equipment

Thank you for the 5 stars Warren! We hope you are loving your order!

Better Body Team

Beoordeeld met 5 van de 5 sterren

Great delivery, solid

Great delivery, came on time and packed very solid! Have been using my power rack, plates and adjustable dumbbells for just over 3 months now and loving it.

If you are going to order the adjustable dumbbells, I'd say go for the 90s, as they have given me the most flexibility in my small garage gym

26 juni 2023
Review zonder uitnodiging
Logo Better Body Equipment

Antwoord van Better Body Equipment

So glad to hear you are loving your order Rahim!

Thank you so much for providing an informative review for our future customers - we're super grateful for your support!

Better Body Team

Beoordeeld met 5 van de 5 sterren

I had a great experience with Better…

I had a great experience with Better Body, they were easy to deal with and I love my adjustable weights!

25 juni 2023
Review zonder uitnodiging
Logo Better Body Equipment

Antwoord van Better Body Equipment

Thank you so much for the 5-star review Susan!

Better Body Team

Beoordeeld met 5 van de 5 sterren

You have to use these products in your home gym

My experience using Better Body products has been fantastic! The build quality is superb, the design is brilliant, and the gear has made a perfect work gym for my business.

They save so much space and it's made it so much easier to get a quick pump in between meetings!

7 juni 2023
Review zonder uitnodiging
Logo Better Body Equipment

Antwoord van Better Body Equipment

Glad you're loving the efficiency of your own gym Antony! That is exactly what Better Body is striving to provide.

Thank you for your support!

Better Body Team

Beoordeeld met 2 van de 5 sterren

I ordered the bundle (5-50lb dumbells

*Update: I finally received the missing weights and they added a free yoga mat. I appreciate the follow through. I love the equipment, but as someone who works in the freight industry, the company needs a better logistics team/person. Use tracking device if you're having issues with missing shipments or choose better carriers. Many things can happen from point to point but if not fixed, it will happen more often. They were urgent after I posted this original review.

I ordered the bundle (5-50lb dumbells, rack and bench). When I received the order, it was missing the 5lb and10lb pairs and one 40lb. I contacted them about it and received a promptly response to figure out what went wrong and saying the missing weights would be sent after shipping audit. 2 months later and have not received anything nor an update. I reached out twice the past few weeks and no response. Customer service started out promising but then failing on the follow-through. Nothing matters until the customer receives the products paid for. I would not recommend.

13 april 2023
Review zonder uitnodiging
Logo Better Body Equipment

Antwoord van Better Body Equipment

Hi Erich, Thank you so much for the update on your review.

We massively appreciate the transparency and take you feedback on board to improve our operations in the future.

Thanks again and I hope you are loving your Better Body dumbbells!

Better Body Team

Beoordeeld met 5 van de 5 sterren

Great quality with their products

Great quality with their products. Their bench is super light but great durability. Their customer service is their to take care of your concerns and issues

19 mei 2023
Review zonder uitnodiging
Logo Better Body Equipment

Antwoord van Better Body Equipment

Thank you so much for supporting Better Body and the 5-star review Marco!

Better Body Team

Beoordeeld met 5 van de 5 sterren

Can't say anything bad about these…

Can't say anything bad about these guys. Great customer service. Would definitely recommend their products.

3 mei 2023
Review zonder uitnodiging
Logo Better Body Equipment

Antwoord van Better Body Equipment

Thank you so much for this amazing review, Jamie! It is an honor to serve you!

Beoordeeld met 2 van de 5 sterren

Delay, delay, delay...

Delay, claimed wrong address, delay, then said backordered. Only gave an extra star for responses and following through on the suggestion of a coupon. And then some more delay. Might be a good company caught in a supplier issue but won't be trying again as I can't afford to lose another 2-3 weeks.

2 mei 2023
Review zonder uitnodiging
Logo Better Body Equipment

Antwoord van Better Body Equipment

Hello Gabriel, really sorry about that! There is no valid excuse for this mistake, we surely have to improve our system in order to prevent this issue from happening to our customers moving forward.

We thank you for sharing your experience here and helping us improve our services. We hope you give us a chance to correct this for you!

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