Bialetti Reviews 

Ordered a filter for our mocha maker. Never received, no replies, money gone.

Customer service is horrible; a relative in England tried to purchase a Moka pot from the Bialetti website to send to the US. She was told her card was declined several times, so she ordered it from another site. Three days later, she received a notification of shipment, for which the tracking link didn't work. When she finally went to the UPS site directly about a week later, she found that the item had been delivered before she even received the notification of shipment; unfortunately, since the recipient didn't have knowledge it was coming, it was stolen from her building hallway. Attempting to contact Bialetti via their customer service email went nowhere; no emails have been answered. Filling out their online form generated a very nice response which asked for information to resend the pot, which was provided, and then absolutely no response since. A complete waste of time and money.

Comprato caffettiere bialetti rosa, il manici si è rovinato dopo nemmeno un mese, scrivo all'assistenza per avere un'altro manico rosa perché è impossibile da trovare...
Nessuna risposta, nessuna assistenza..
Bialetti non è più sinonimo di garanzia

Mi sono presentato al negozio Bialetti di Bari (via sparano) oggi 28 settembre alle 19:56, con orario di chiusura dichiarato alle 20:00. Porta chiusa a chiave dall'interno. L’operatrice, poco garbata, ha aperto solo per dire falsamente che “erano già le 20:00” (prima inesattezza). Quando effettivamente sono scoccate le 20:00, ha aggiunto: “Alle 20:00 ho già chiuso la cassa”, rifiutandosi di servirmi nonostante sia un cliente abituale che spende centinaia di euro al mese.
Trovo inaccettabile che, con 4 minuti di anticipo rispetto all’orario di chiusura, un cliente venga respinto e che venga fornita un’informazione errata sull’orario. Chiedo a Bialetti di verificare l’accaduto e di formare il personale a rispettare gli orari e a gestire i clienti in modo corretto, anche pochi minuti prima della chiusura. Loretta Fano Michele Visceglia

Claim form requires a photo. The photo CANNOT be uploaded. It’s impossible to send the claim. It was a very frustrating experience. I’m Italian I have gifted tons of Bialetti mokas to friends.
It’s clear where the new ownership is going higher prices fancy colourful mokas and materials of SHIT quality.
Shame on you Bialetti - you ruined it for good.

Evitare e-commerce, ritardo di due settimane per consegna con scarico di responsabilità con corriere. Tempi di risposta biblici e assenza totale di assistenza

WARNING: Dangerous chemical residue & fraudulent support.
I purchased a brand-new Bialetti Moka Express 6-cup and it is completely defective and unsafe. From its very first use, the boiler released an intense, persistent industrial chemical odor. The coffee produced remains completely toxic, leaving a horrific, greasy, metallic taste in the mouth.While official instructions state to discard at least 3 priming coffees, I threw away over 30 coffees and the toxic taste remained completely unchanged. A heavy-duty flush with water and baking soda boiled up an intense yellow-gray color—proving heavy factory molding lubricants and manufacturing chemical residue are trapped deep inside the aluminum alloy structure. Furthermore, the stamp on the bottom of the pot is a complete factory error, truncated and missing the logo entirely.Customer service acknowledged the defect in writing (Pratica #165460), but then deliberately sent a FedEx courier empty-handed without paper shipping documents to avoid a return pickup. Since then, they have applied a strategy of absolute silence and ignored a formal 48-hour ultimatum. I have officially reported this company to the Italian Consumer Authority (AGCM) for unfair commercial practices and placing an unsafe product on the market. Avoid this brand at all costs.

Bialetti Gioia.. Mai più... Un anno e mezzo di vita... Mai più...

J ai passé une commande sur le site le 3 juillet,j ai ensuite vu les avis catastrophiques sur la livraison. J ai été livré en 5 jours et tout s est bien passé, la cafetière et les paquets de café sont arrivés en excellent état. Je pense qu ils ont changé de transporteur. La cafetière est magnifique et fonctionne parfaitement.

Such disappointing customer service. I’ve been waiting for a response for over a month. They promised to send a replacement item, but it has still never been delivered.

Sono estremamente delusa dal servizio. Ho acquistato le tazzine Bridgerton edizione limitata e si sono rovinate completamente dopo pochi lavaggi a mano, spellandosi, con il rischio che alcuni dei residui finissero ingeriti durante il consumo di bevande. Il marchio non rispetta la qualità che dichiara di possedere. Delusissima.

BIALETTI DAMA. garanzia solo sulla carta. nella realtà inesistente.

We bought a giftbox in Brenner , Bialettistore. The guy who helped us, took a box from the shelves and wrapped it.
When we gave the present it was empty ! A shock.
Even more a shock that Robert’s from the customerservice tells us it is impossible. Actually she said that we are liars!
No answer on other mails . A horrible company .

Sono stato in pomeriggio da loro per alcune domande tecniche.. le ragazze all'interno dello store sono state gentilissime e hanno risolto anche il mio problema 😉. Grazie!!

I purchased a Bialetti mini moka induction in Rome Italy in June 2026. When I tried at home multiple times it just sputtered but no coffee. I adjusted grind, water level etc. no luck. I contacted Bialetti and they said that the funnel on that model can be problematic and that I should purchase a new one! Seriously? No way Bialetti.

Servizio clienti veloce, efficace e gentile. Ha risolto con una email e una telefonata il problema della mia nuova Bialetti Gioia.

Acquistato dosa caffè. Le linguette dí fissaggio manopola rotativa sono troppo fragili e la manopola si è staccata dopo pochi mesi di utilizzo. Per come il meccanismo è costruito, risulta inutile acquistare un altro dosa caffè Bialetti ( tra l’altro purtroppo con bellissima estetica)

Tout laisse à penser qu'une opération sabotage de la notoriété bialetti par la direction commerciale est en cours. Pourquoi choisir l'un des pires transporteurs français pour livrer vos clients? J'ai voituré 28 kms pour récupérer une livraison à domicile. Consultant en management repenti, j'ai transformé nombre d'huîtres en dictateurs; un ménage est nécessaire sinon le furoncle évoluera pour finir en furonculose.

Ho preso il caffè al cocco, solitamente non mi piace aromatizzato, ho voluto provare ed è buonissimo!!

We received a gift card for a Bialetti store.
Once at the store we were told that we could not buy anything that would give leave balance on the gift card. We were a few cents lower than the total amount and the shop assistant insisted that we had to buy another item, which of course was much more expensive than the balance and resulted us in paying an extra amount for an item we didn't really need

One of the items we bought was a nice set of coffee spoons. This was in December. It is April and they are already completely chipped even we never put them in the dishwasher. Very poor quality.

Very disappointed overall. Also a shame that they took their kitchen accessories line out of their inventory and now the stores mostly sell mokas and other coffee accessories.