Bialetti Reviews 

Come ricredersi su un marchio di cui sei cliente da anni. Per la prima volta ho avuto bisogno di contattare il servizio clienti per un problema e sono stata liquidata con una mail prestampata che nemmeno dai peggiori customer care ho mai ricevuto. Attenzione al cliente pari a zero, probabilmente il mio messaggio non è stato nemmeno letto. Veramente delusa, servizio clienti imbarazzante, soprattutto considerata la fama e la longevità del brand.

Bialetti has really started to let its quality decrease and its only now that I realize ow horrible their support is.

May 2024 I bought an Bialetti 6093 electric Mocca Pot via Amazon. Already in June the top knob started to fall off due to bad quality and the bottom has started to degrade.

Apprently if you order through Amazon you will still need to visit their own website to report RMA or for spareparts. But for some reason they at the time want ALL of your information again (eventhough they still have it via Amazon).

Still after reporting my issue I heard nothing til today when they said they needed more information about where I live and then that they had closed the case.

Their normal Mocca pots has better quality and are prob what I will stick to in the future... If I even decide to try Bialetti again.

I bought a Bialetti Venus stainless steel coffee maker two weeks ago, and it already has corrosion spots. I contacted Bialetti customer service but received no response. The poor material quality and lack of support are unacceptable. Avoid Bialetti products and choose a more reliable brand.

update 01.06.2024:

finally, the spare part has arrived.
therefore: another star, even though it took ages and caused a lot of stress.

update 29.04.24:

bialetti has contacted me!
yeah!
they have requested a lot of information and documents, but ok, it's fair.
in return there are now stars 2 and 3.
all documents and information have now been mailed and i'm waiting for the replacement part.
as soon as it arrives, i'll give star 4 and 5.

10.04.24:

after 2 weeks, the seal on the lid of the bialetti kremina was already porous. all attempts to contact us to obtain a replacement part came to nothing. zero service + poor quality = finger away from bialetti products.

Acquistato macchina "Dama" per cialde in carta... pessima qualità... perde acqua ovunque, non è in grado di generare pressione sulla cialda e quindi il risultato, più che caffè si potrebbe definire un brodino aromatizzato al caffè... qualitativamente paragonabile al secondo / terzo utilizzo di una capsula nespresso... purtroppo vivendo all'estero e avendo acquistato la macchina in Italia non ho più possibilità di restituirla... soldi completamente buttati... mai più acquisti presso Bialetti...

Outlet di Settimo Torinese.
Vendono le cialde ad un prezzo superiore a quello che si trova nei supermercati.
O cambiano il nome Outlet farlocco o sappiano che la gente ormai sa contare.

A few years ago now - maybe up to five - I was bought a stainless steel Bialetti Venus - the model before the current version I believe. I thought it looked great. It suddenly developed aleak in the tank base and when I complained to Bialetti I received the following reply -

Dear customer good morning,
we hereby inform you that from the forwarded images it is Misuse, the coffee maker was overheated and left on the heat source after brewing.
The boiler is not for sale as a replacement part and since it is Misuse, we cannot proceed with product replacement.
We remain at your complete disposal for any further clarification at 030.7720.104, operating Monday through Friday from 8 a.m. to 6 p.m. [Italy Only]
We invite you to visit our website to discover all the interesting Bialetti news.
Kind regards,
Servizio Clienti Bialetti Industrie S.p.A.

I was not impressed, especially given that they do not even sell a replacement tank so I will have to throw it all in the recycling. I emailed them again some 3 weeks ago seeking an explanation as to why they even think that over-heating a stainless steel item results in holes and have not received any sort of a reply. I gave them 10 days to respond and said I would then take appropriate action. I think this is the best I can do!
When I examined the tank more closely I noticed that far from having only one hole in it, there were in fact lots of other corroded places where it was very easy to just push a bradawl though into the tank. I wish I could add some photos.
Is this what should happen to stainless steel that has been overheated? Even when I am sure it hasn't! I think not. The material used in the manufacture must have been complete rubbish and I have no intention of ever buying another Bialetti item in my lifetime.
From some of the comments below I am not alone. Be warned!

Pessima esperienza con macchina caffè Bialetti gioia....guastata in meno di 6 mesi usata solo per un caffè al giorno,capsule originali che costano parecchio,decalcificazione effettuata,non e' servito a nulla....e'piena di difetti......contattato il servizio clienti nessuna attenzione per la clientela...soldi buttati,Da Evitare....comprerò da altra azienda......

Kocher nach 4 Wochen kaputt. Kein Ersatz.
Bialetti ist Geschichte

As a tourist, I have just been to a Bialetti store in Bari, Italy. Bought a 6 cup milk frother but regretted it after 10 minutes.

Went back to the store and asked if I could exchange for a smaller milk frother, but I couldn't.

Then asked if I could get the amount back, I couldn't either.

The answer was that Bialetti never refunds purchases in their stores - no matter what you buy.

I repeated that it had only been 10 minutes since I bought the item, but that was minor. Bialetti never refunds.

What a service!

I had a Induction Moka coffee maker. After 2 years, corrosion appears in the tank. Answer from the customer service: it is your fault, you let the tank on the fire for too long.
Never heard so bad excuse. The reality is that the tank is not at all made with stainless steel. Supper crappy company. Supper crappy coffee maker. Do not buy that stuff.

Ho comprato la Bialetti Brika "cafe come al bar" carissima e la schiuma in soma , 1 poccino quando esce il cafe poi sparisce in meno tempo che ci vuole per dirlo
Le recensione solo 1 e 2 stelle fanno paura.

le 2 caffettiere che ho comprato all'esselunga fanno schifo. perdono caffè entrambe

Nachdem der Bialetti-Espresso-Kocher zweimal in meiner Küche explodiert ist, habe ich diesen an die deutsche Vertretung geschickt. Auf meine differenzierte Reklamation wurde nicht eingegangen und nur scheinheilige Vermutungen geäußert. Der Sachbearbeiter rief mich zwar an, ging aber auf meine Argumentation nicht ein. Er schickte mir die Kanne zurück, mit zwei Gratis-Packungen Kaffee. Dies ist vollkommen sinnfrei und ich werde Bialetti nicht weiter benutzen, geschweige denn empfehlen. Schade…

Es ist das Allerletzte! Ich kann nur abraten. Es gibt kein Mocca Oberteil neu. Man soll einen neuen Kocher kaufen. Wahnsinn, die zocken einem ab. Nie wieder Bialetti !

Bialetti cafetière inox une marque de qualité mais aussi un point faible : la fixation de la poignée et couvercle qui casse dans le temps. Sur le nouveau modèle, il y a toujours quatre points de soudure sujet à cassure.
Bialetti, Espresso Maker eine Qualitätsmarke aber mit einer Schwachstelle : die Verbindung des Handgriffs und Deckel die mit der Zeit bricht. Das neue Modell hat immer noch vier Schweisstellen wo der Bruch stattfinden kann.