Have written to them twice in the last month with questions re billings and why a bought item suddenly became UNavailable with ZERO response when asked. Obvious increase in sizes of under one carat... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After receiving a notification that I had won an auction and paying the invoice, I received a notice that technical difficulties voided this auction. The following day BIDS ran the footer notification... Toon meer
Bedrijf heeft geantwoord
Chris is thinking of BIDZ NOT BIDS BECAUSE BIDS JUST OPENED AT THE END OF NOV. SO HOW CAN IT BE THAT HE IS WAITING FOR A COUPLE OF MONTHS FROM A DELIVERY FROM A COMPANY THAT HAS NOT BEEN OPEN FOR A CO... Toon meer
I have purchased jewelry and leather goods from BIDS. The experience is unique when one follows products being sold through an auction. I found exquisite pieces of jewelry from luxury brands and uniqu... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Best Online Auctions
Contactgegevens
27240 Turnberry Lane 200, 91355, Valencia, Verenigde Staten
- +1-310-855-3525
- support@bids.com
- bids.com
3,2
Gemiddeld
202 reviews
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Heeft 42% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Really good experience and service !!
I live in Morocco and I ordered from bids. It is really convenient, a really good first experience on this website. Very nice customer service, they are efficiente. I totally would recommend this site.
29 mei 2020
Review zonder uitnodiging
This site is truly great!!
This site is truly great!! just won my 4th auction! I'm looking forward to the next win!
29 mei 2020
Review zonder uitnodiging
Won a few great auctions
Won a few great auctions! Was super fast, easy to do and best part was the shipping is free. These guys have great deals! By far my new favorite site!!!
28 mei 2020
Review zonder uitnodiging
We just received our first order and we…
We just received our first order and we are beyond surprised! They have everything at incredible prices!!! Very fun site!!
25 mei 2020
Review zonder uitnodiging
I just received my sunglasses and a…
I just received my sunglasses and a ring for my girl! We are both super happy!! Will definitely be back soon!
9 maart 2020
Review zonder uitnodiging
I live in the UK and have purchased…
I live in the UK and have purchased items with Bids.com
This is an outstanding firm and I highly recommend.
8 maart 2020
Review zonder uitnodiging
Are you serious!? Waste of time!
Are you serious!? I literally just watched the clock go to 0 seconds after I had already bid on something and should have WON IT because I was the highest bidder!! But instead, it started the time again at 7DAYS AND 24HOURS TO GO!!!??????? WTH...............!!!!!! I Should of read the reviews first before going on this website! Stupid website!!
28 december 2019
Review zonder uitnodiging
Antwoord van Bids.com
Dear Raquel,
All our Auctions have one start and one end time, timing process is not manipulated or changed by us in any matter, browser problem can cause various synchronisation issues.
Also, we have records of customer Raquel A...la - no orders had been placed or any activity recorded.
Our Auction system is fully independent and if a Winning Bidder doesn't purchase the won item, auction gets restarted.
Please refer to our support team at support@bids.com for further assistance and acceptable resolution for your case.
Thank you,
Bids Support Team
Once excited to have found this site then...
Once excited to have found this site, I promptly bid on an item which was timed for auction end in 45 min. After I won the bid at timed auction end, the clock added another 24 hours - not a cookies glitch since I kept refreshing my browser window. Also, I had bid on several items and none of the auction item bids were shown in my online account although my email received notices whenever I was outbid. This site is poorly supported and apparently set up to trick bidders into thinking they can win a bid when the clock is rigged for infinite auction time. Do NOT waste time at bids.com.
15 december 2019
Review zonder uitnodiging
Antwoord van Bids.com
Dear Customer,
All our Auctions have one start and one end time, timing process is not manipulated or changed by us in any matter, browser problem can cause such synchronisation issues.
We offer support to every customer regarding any situation and please understand the fact that our auction timing system is fully independent and if a Winning Bidder doesn't purchase the won item, auction gets restarted so another interested bidder could place bids.
Please refer to our support team at support@bids.com for further assistance and acceptable resolution for your case.
Thank you,
Bids Support Team
I would give zero stars if I could
I would give zero stars if I could. I won an item when the auction ended and then suddenly 24 hours was added back onto the timer. I can assume it's because I won an expensive piece of jewelry for a very low price. I reached "John" by phone who was communicative, however, he said that the auction never ended and that perhaps I had a problem with "cookies" that affected what I saw on my system. I know what I saw and it wasn't a glitch on my end. I wouldn't recommend this site.
1 november 2019
Review zonder uitnodiging
Antwoord van Bids.com
Dear Customer,
All our Auctions have one start and one end time, timing process is not manipulated or changed by us in any matter, browser problem can cause such synchronisation issues. Please refer to our support team at support@bids.com for further assistance and acceptable resolution for your case.
Thank you,
Bids Support Team
It's my first order from that site
It's my first order from that site, I had bid on many items but finally got a win. Then I received an email from them saying if I buy it over the weekend I get 25$ off. So i purchased it but I could not enter the code they provided. I contacted customer support and they assured me I would get the discount. When the order processed it was at full amount. I sent one email and within 5 minutes I received the discount, I never had service like that. They were so quick I couldn't believe it. I'm sure going to buy from them again. Big thank you
9 september 2019
Review zonder uitnodiging
Amazing customer service
Amazing customer service! My first win I had won a ring, i guess their system was having difficulty at the time so I emailed customer service and they were nice enough to help me. because my payment already went through they told me because a glitch in the system was happening the item I won was out of stock so they actually refunded me back & gave me a $25 gift card. My second win I tried to use my gift card since the code wasn’t working I just paid the full price. Anyways I emailed them again, AGAIN VERY VERY HELPFUL!!! they told me it was active just to screenshot it & show them because I already paid full price i wasn’t able to so I was just going to try again for a next one. Anyways! Out of the blues I notice they had refunded me $25 from my purchase that I recently won. AMAZING CUSTOMER SERVICE!!! I definitely recommend this site, & I definitely would be shopping here again :)
9 september 2019
Review zonder uitnodiging
The remove an product after i win a bid
13 juli 2019
Review zonder uitnodiging
Antwoord van Bids.com
Dear Jendery,
Order BIDS2075 hasn't been canceled, we have confirmed this by emailing the tracking number 9461210200864642459623 - Current Status: Pre-Shipment
Please leave a few days for status update.
July 22 - Delivered
Thank you,
Bids Support Team
What a scam site
What a scam site. bidz or bids it's the same rip off site.won an auction for a watch and it never arrived.when I contacted them they said that it was the suppliers fault and credited my account.won a similar watch after depositing more money to my account to pay for it,again it never arrived.Don't waste your time or money on these scam artists!!
10 juli 2019
Review zonder uitnodiging
Antwoord van Bids.com
Dear David,
We are Bids.com, our project was launched December 2018.
You are referring to other company bidz.com = ebidz.com try reaching out to those companies.
Bids.com has no relationship whatsoever with those companies.
However we invite you to check our auctions on Bids.com
Thank you,
Bids Support Team
Quick and simple
Just placed order, I am looking forward to seeing the actual products.
9 juli 2019
Review zonder uitnodiging
Beautiful ring I won for 30$ but ends…
Beautiful ring I won for 30$ but ends up almost 100$ for shipping , admin fees etc
8 juli 2019
Review zonder uitnodiging
Antwoord van Bids.com
Dear Cathie,
We apologise for the unpleasant feeling with your order but please note that our Auction Fee is not more than a few $, the Shipping cost is calculated by USPS not Bids.com
As for you order, you paid $73.3 total ($34.3 was for Shipping in your case).
We will offer a discount of $20 for your next order, please request it to support directly.
However we still offer Free Shipping as seen on our site.
Thank you for your order and please check our other interesting auctions.
Thank you for your understanding,
Bids Support Team
After receiving a notification that I…
After receiving a notification that I had won an auction and paying the invoice, I received a notice that technical difficulties voided this auction. The following day BIDS ran the footer notification that I had won this auction. My lawyer will be back in his office on 7/8/19. I have been in contact with him. We will see how this turns out. Right now I would give BIDS zero stars if possible!
5 juli 2019
Review zonder uitnodiging
Antwoord van Bids.com
Dear Michael,
First of all let to express our sincere apologies for the created inconvenience and unpleasant experience.
However we have managed to successfully solve tech issues you had faced when order got canceled.
As we have explained in the email we sent right after your order had been canceled by our system, at the time you were still able to buy the item, that specific product had been already removed from the site and due to a synchronisation delay between our manage interface and site’s environment, the item shouldn’t be available when you could see it still available.
As that specific item is no longer available please check other interesting auctions featured on Bids.com
Please understand that we are direct responsible for the created situation so we fully understand and stand with you on this.
For sure you have no fault in our system failure and we like to offer you a consolation discount of $25 for any of your future purchase on Bids.com - please write us to support email and refer to your canceled order number and your name to be able to receive the discount.
We would be happy for you to accept our sincere apologies together with the discount offered and remain for future with Bids.com
Your understanding is greatly appreciated.
Thank you,
Bids Support Team
The dice are loaded and bids are twisted! A non'ethic site
I won a '14K ROSE GOLD PERIDOT NECKLACE CERTIFIED IMPERIAL' for USD 2,00 last monday morning and paid a global amount of 48,60 USD, as I live abroad and shipping fees are very high.
Stil, within one hour, the transaction was cancelled under the pretext Bids DID NOT HAVE ENOUGH STOCK TO FULFILL MY ORDER and my payment was immediately refunded, surely because the bid wasn't high enough, but I wasn't responsible for this state of things, these are the bidding rules!
And when checking on the website, I could see there were 2 of these at least available ...
So I'm just really wondering whether it's a true an authentic bid site with authentic bidding rules, all the more that I had already won a 3,00 USD ring 2 months ago and there again, it was stated they had run out of stock on this item too ... or am wondering indeed if everything is twisted!
So I had a really poor experience with Bids and won't recommend it to anybody, sorry, since I believe the dice are loaded right from the beginning!
Cheers and enjoy!
5 juli 2019
Review zonder uitnodiging
Antwoord van Bids.com
Dear Stephanie
First of all let to express our sincere apologies for the created inconvenience and unpleasant experience.
However we have managed to successfully solve tech issues you had faced when order got canceled.
At the time you were still able to buy the item, that specific product had been already removed from the site and due to a synchronisation delay between our manage interface and site’s environment, the item shouldn’t be available when you could see it still available.
As that specific item is no longer available please check other interesting auctions featured on Bids.com
Please understand that we are direct responsible for the created situation so we fully understand and stand with you on this.
For sure you have no fault in our system failure and we like to offer you a consolation discount of $25 for any of your future purchase on Bids.com - please write us to support email and refer to your canceled order number and your name to be able to receive the discount.
We would be happy for you to accept our sincere apologies together with the discount offered and remain for future with Bids.com
Your understanding is greatly appreciated.
Thank you,
Bids Support Team
2 items I won and I got out of stock so…
2 items I won and I got out of stock so why should I lose my time going to your site
4 juli 2019
Review zonder uitnodiging
Antwoord van Bids.com
Dear Robert,
First of all let to express our sincere apologies for the created inconvenience and unpleasant experience.
However we have managed to successfully solve tech issues you had faced when order got canceled.
At the time you were still able to buy the item, that specific product had been already removed from the site and due to a synchronisation delay between our manage interface and site’s environment, the item shouldn’t be available when you could see it still available.
As that specific item is no longer available please check other interesting auctions featured on Bids.com
Please understand that we are direct responsible for the created situation so we fully understand and stand with you on this.
For sure you have no fault in our system failure and we like to offer you a consolation discount of $25 for any of your future purchase on Bids.com - please write us to support email and refer to your canceled order number and your name to be able to receive the discount.
We would be happy for you to accept our sincere apologies together with the discount offered and remain for future with Bids.com
Your understanding is greatly appreciated.
Thank you,
Bids Support Team
Your order has been canceled
A acceptable response would have been we will honor the auction you participated in and won and request another watch from the manufacture Order BIDS2035
Your order has been canceled
Order BIDS2035 was canceled because we did not have enough stock to fulfill your order and your payment has been refunded .
Yet for the next 9 days you are auctioning off the same kind of watch?
James H Timmons,
Not even a reply from them. If you win a high $ item cheap. forget about getting it from them. This is the second time in 1 week because they did not have the stock yet same watch was on auction each of the next 9 days.
This company has absolutely no integrity.
3 juli 2019
Review zonder uitnodiging
Antwoord van Bids.com
Dear James,
First of all let to express our sincere apologies for the created inconvenience and unpleasant experience.
However we have managed to successfully solve tech issues you had faced when order got canceled.
As we have explained in the email we sent right after your order had been canceled by our system, at the time you were still able to buy the item, that specific product had been already removed from the site and due to a synchronisation delay between our manage interface and site’s environment, the item shouldn’t be available when you could see it still available.
As that specific item is no longer available please check other interesting auctions featured on Bids.com
Please understand that we are direct responsible for the created situation so we fully understand and stand with you on this.
For sure you have no fault in our system failure and we like to offer you a consolation discount of $25 for any of your future purchase on Bids.com - please write us to support email and refer to your canceled order number and your name to be able to receive the discount.
We would be happy for you to accept our sincere apologies together with the discount offered and remain for future with Bids.com
Your understanding is greatly appreciated.
Thank you,
Bids Support Team
they canceled the order after i won the…
they canceled the order after i won the bid .. it seems that if you bid less than the cost price they cancel the order ..
fake bidding site .. don't waist your time.
2 juli 2019
Review zonder uitnodiging
Antwoord van Bids.com
Dear Customer,
First of all let to express our sincere apologies for the created inconvenience and unpleasant experience.
However we have managed to successfully solve tech issues you had faced when order got canceled.
Your order had been canceled by our system as that specific product got removed from the site earlier and due to a synchronisation delay between our management interface and site’s environment, the item shouldn’t be available when you could see it still available.
As that specific item is no longer available please check other interesting auctions featured on Bids.com Please understand that we are direct responsible for the created situation so we fully understand and stand with you on this.
For sure you have no fault in our system failure and we like to offer you a consolation discount of $25 for any of your future purchase on Bids.com - please write us to support email and refer to your canceled order number and your name to be able to receive the discount.
We would be happy for you to accept our sincere apologies together with the discount offered and remain for future with Bids.com
Your understanding is greatly appreciated.
Thank you,
Bids Support Team
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