Bidwells Reviews 

Lovely estate agents who were very understanding and humanising when we explained our unique situation, and helped advocate for us to the landlord, successfully securing us the property, which may not have happened if we had submitted the application without context.

We rented a premium central Cambridge house remotely, whilst living abroad. It was portrayed as being in a quiet, conservation area, largely pedestrianised, no traffic area. This stance was maintained at the remote viewing. When we arrived at the property, we discovered the house is actually on a major bus route and reverberates with each passing bus (100's per day).

In addition to this there was no functional security on windows, no hot water for bath and no functioning oven to cook with. Secondary glazing to mitigate the traffic noise was also broken and the electric fusebox, housed in the cellar, was prone to flooding...

Repairs were made and took between 2-4 months. Some issues are still ongoing. It required me to contact the Council's building Control department in order to elicit a response.

All repair requests had to be made repeatedly (over weeks/months) by phone, WA, email. Many requests were simply ignored and had to be repeated, in order to be fixed.

Its one thing to pay a premium rent for a top notch property. Its another to then have to spend time fixing a landlord's property, after check-in, to the standard that is being paid for, or at least to make the property safe and secure!

Having rented properties, all over the world, for the last 30 years, I have to say I've never felt the need to write a review before or had to employ a solicitor to request for compensation, for things that should have all been done prior to check-in.

No apology has really been made and in actual fact Bidwell's response to my solicitor is to portray me as a rude and discourteous tenant and to offer symbolic compensation of a few hundred GBP. The idea of “doing the right thing”, does not seem to be in Bidwell’s remit.

The Bidwell's experience is one to be avoided. Absolutely horrendous!

We are really happy with Bidwells. Billy Donaldson went out of his way to support us and was always a phone call away. We would definitely recommend them.

Jess and Andrew worked hard to get our purchase over the line, giving prompts to solicitors to get things moving. They both went above and beyond on many occasions, being helpful, supportive, and available. Great customer service, with professionalism and humour.

Recently rented through Bidwells for the first time. The staff at the Trumpington branch were very helpful throughout the tenancy from the start to the end. Particularly of note, Edward our property manager was exceptional and ensured a smooth end of tenancy experience.

James dealt with the letting of my property very professionally. Bidwells were a breath of fresh air having had unfortunate dealings with another Cambridge letting agency

While the service started off a little lukewarm, I found Ollie to be very personable and really easy to work with. Also felt that he went over and above and for that I am grateful. I would recommend

Izzy Hastings and Ollie Rivers are two exceptional people. They are so easy to work with, very professional who provided guidance and advise right throughout our selling process. Highly recommended!

Robert and the team at Bidwells worked tirelessly to ensure they found us the right buyer. Their communication and advice throughout the whole process was excellent. Thank you Bidwells.

The lady who in charge of the sale has been extremely helpful from Day 1. The communication between them and the vendor went so smoothly and she was very efficient when organize the survey date etc. Highly recommend!

I’m very pleased with Bidwell’s service of helping me find the perfect place to stay, especially Mr James Munro. James is such a kind, warm hearted guy who is really passionate and helpful. I’m appreciated with his professional and high efficiency work. Highly recommended!

James Munro has provided an excellent service in finding a tenant for two properties. On both occasions, he achieved a deal above the rental price advertised. I would strongly recommend James

Bidwells provided a team with extensive experience, headed by Robert Couch, who is a leading expert in this area. The marketing and sale of the property was handled with a high level of efficiency and professionalism, and particularly when matters became a little "sticky" down the chain prior to exchange. The deft touch and intervention of Robert Couch got the deal "over the line". So overall, I was very impressed with the standard of service and I unreservedly recommend them.

We were delighted with the support, advice and guidance provided by Bidwells at every stage of the process of selling our property and buying a new property. All of the members of the team that worked on our sale and purchase were polite, professional and always responded promptly with strong attention to detail. Nothing was too much trouble and we appreciated all of the efforts made by the whole team to make our experience as smooth and stress free as possible from the first stage of valuation, through viewings, negotiations and ultimately to completion of both transactions concurrently. Many thanks to all involved.

Very professional service provided by Alex (Head of Residential lettings) fast, slick and no nonsense attitude to getting things done. Very happy with how I was treated and would highly recommend. What we call in the business JFDI mentality!

Very supportive and knowledgeable team with quick responses.

James Munro helped me a lot in answering my questions clearly and in a timely manner. As an incoming international student it was tough contacting lettings agent in the UK to seek private accommodation but James really smoothed out the process. Would recommend his and Bidwells services to anyone out there seeking a new home.

We are very pleased with the service we receive from Bidwells, from letting to monthly payments always on time. It is reassuring that when we contact either James or Ellie, we receive prompt replies and helpfulness.

Ollie provided advice on the sale process, ground rent issues, pricing at the onset. During marketing, he managed multiple viewings and negotiations with potential buyers, and we successfully closed the sale of my property at above indicative asking price. Am very grateful for this.
Ollie and Izzy helped greatly!