Ordered a shower screen on line and it was delivered in a couple of days ,quicker than I expected and when I had a query and emailed them about it ,it was responded to so quick ,great service and grea... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent customer service. Daisy quickly resolved a pricing issue with an item in my basket. She was friendly, helpful and had the problem solved within minutes. Highly recommended.
Bedrijf heeft geantwoord
Very helpful with queries from Lauren and Ellie G . Unfortunately I had to return goods for unforeseen problem and had to return a very good product.
Bedrijf heeft geantwoord
I had a very positive experience dealing with Big Bathroom Shop Ireland. Their customer service was exceptional from start to finish and nothing was ever too much trouble. Any queries I had were dealt... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Big Bathroom Shop is the home of affordable bathroom luxury. Since 2007 we have been selling bathroom suites, baths, brassware, heating, bathroom furniture, shower enclosures, basins, toilets and accessories online - everything you need to create your dream bathroom, all at extremely competitive prices. At Big Bathroom Shop you’ll find an amazing selection of products in our premium collections to choose from. So, with so much choice, the only thing you might need help with is deciding your perfect bathroom - but do not worry, we're here to help with that too!
BigBathroomShop.ie Details
Geschreven door het bedrijf
- BigBathroomShop.ie 30 Day Money Back Guarantee
- If for any reason you are not 100% happy with the quality of your purchase, BigBathroomShop.ie offers an impressive 30 day money back guarantee. Free delivery available. 100% secure shopping with BigBathroomShop.ie
Free Delivery Available
Free standard delivery for orders over €399*
By shopping at Big Bathroom Shop you can benefit from a quick and efficient delivery service.
*Our standard delivery option is 2-7 working days free to mainland Ireland for orders over €399. There is a €19.95 delivery fee for orders under €399
Contactgegevens
4,7
Uitstekend
688 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very pleasant and efficient service…
Very pleasant and efficient service from your representative Amelia
4 mei 2026
Review zonder uitnodiging
Antwoord van Big Bathroom Shop Ireland
Hello,
Thank you for your 5* review!
We are delighted to hear that you received such pleasant and efficient service from Amelia - we'll be sure to pass on your kind feedback to her.
We really appreciate your support and hope to be able to work with you again in the future.
Kindest Regards,
Lauren
BigBathroomShop IE
Good customer service
Toilet arrived broken despite being well wrapped - however communication was fast and easy and a replacement was sent immediately.
9 april 2026
Antwoord van Big Bathroom Shop Ireland
Hello,
Thank you for your 5* review!
We are really sorry that your toilet arrived damaged, although we are pleased to hear that our team was able to resolve the issue quickly and efficiently for you.
We appreciate your understanding and your kind comments about our communication. If there is ever anything else we can help with, please don’t hesitate to get in touch.
Kindest Regards,
Lauren
BigBathroomShop IE
Antwoord van Big Bathroom Shop Ireland
Hello,
Thank you for your 5* review!
We are really glad you are happy with the product and that everything arrived on time. We appreciate you taking the time to share your experience.
Kindest Regards,
Lauren
BigBathroomShop IE
Antwoord van Big Bathroom Shop Ireland
Hello,
Thank you for your review.
We are glad you are happy with our pricing and delivery process.
We have been trying to get in touch regarding your product review, about the bath being narrower than expected, as we would really like to help resolve this for you. Please feel free to get back to us at your convenience so we can look into it together.
Kindest Regards,
Lauren
BigBathroomShop IE
Good business
Good business, had a bit of an issue with customs/ delivery but Amanda was incredibly helpful & it all got sorted relatively easily.
15 april 2026
Review zonder uitnodiging
Antwoord van Big Bathroom Shop Ireland
Hello,
Thank you for your review.
We are really glad to hear you are happy overall. We are sorry there was a hiccup with customs and delivery, but it is great to know Amanda was able to step in and get everything sorted for you quickly. We’ll be sure to pass along your feedback to her. Thanks again for your support!
Kindest Regards,
Lauren
BigBathroomShop IE
Antwoord van Big Bathroom Shop Ireland
Hello,
Thank you for your 5* review!
We are delighted to hear that you were happy with the quick delivery and quality. Your recommendation really means a lot to us - thanks again for your support!
Kindest Regards,
Lauren
BigBathroomShop IE
Had a great experience with these guys…
Had a great experience with these guys products are experience and delivery is super fast couldnt be happy with my purchases.
Excellent pricing to beats all the rest by far would highly recommend
1 april 2026
Antwoord van Big Bathroom Shop Ireland
Hello,
Thank you for your 5* review!
We are thrilled to hear you had a great experience and we are happy with your purchases, pricing, and delivery. Your recommendation means a lot to us, and we look forward to hopefully working with you again in the future.
Kindest Regards,
Lauren
BigBathroomShop IE
great service
great service - first order damaged but replaced without any hassle - very competitive pricing
7 april 2026
Antwoord van Big Bathroom Shop Ireland
Hello,
Thank you for your 5* review!
We are glad we could resolve the issue with your first order quickly and that you are happy with our service and pricing. We really appreciate your support and the opportunity to rectify the issue raised. We hope to be able to work with you again in the future - if you ever need us.
Kindest Regards,
Lauren
BigBathroomShop IE
Antwoord van Big Bathroom Shop Ireland
Good afternoon,
Thank you for your kind words!
I’m really glad you’re happy with the service and we truly appreciate your support.
We hope to serve you again in the future!
Kind regards,
Ellie
BigBathroomShop IE
Dealing with Big Bathroom was a…
Dealing with Big Bathroom was a pleasure. Delighted with our new bathroom sink, cabinet and tap. Beautiful products. Excellent customer service. We would very highly recommend Big Bathroom to anyone. Five stars.
26 maart 2026
Antwoord van Big Bathroom Shop Ireland
Hello,
Thank you for your 5* review!
We are thrilled to hear that you are delighted with your new bathroom sink, cabinet, and tap. It is wonderful to know our products and customer service have met with your expectations. Your recommendation means a lot to us, and we can’t wait to help you with any future project
Kindest Regards,
Lauren
BigBathroomShop IE
Got order ,all in good condition and…
Got order ,all in good condition and delivery notes were perfect.
3 april 2026
Antwoord van Big Bathroom Shop Ireland
Hello,
Thank you for your 5* review!
We are delighted that your order arrived safely and that everything was clear and straightforward. Your feedback means a lot, and we look forward to hopefully being able to work with you again in the future.
Kindest Regards,
Lauren
BigBathroomShop IE
Excellent customer service
Excellent customer service, fast shipping and great quality products, very happy with the service.
31 maart 2026
Antwoord van Big Bathroom Shop Ireland
Hello,
Thank you for your 5* review!
We are thrilled to hear that you are happy with our customer service, shipping, and product quality. Your support means a lot, and we look forward to hopefully being able to work with you again soon!
Kindest Regards,
Lauren
BigBathroomShop IE
Ordered online received within 5 days
Ordered online received within 5 days , product top quality, very very pleased with the product and service.
Can only highly recommend this company and will be doing business with them again . Thank you for the great service.
30 maart 2026
Antwoord van Big Bathroom Shop Ireland
Hello,
Thank you for your 5* review!
We are thrilled to hear that you are very pleased with both the product and our service. Your recommendation means a lot to us, and we will look forward to working together again in the future.
Many thanks.
Lauren
BigBathroomShop IE
Antwoord van Big Bathroom Shop Ireland
Hello,
Thank you for your 5* review!
We are glad to hear that you had a prompt and hassle-free experience. We look forward to hopefully being able to work with you again in the future.
Kindest Regards,
Lauren
BigBathroomShop IE
A bit disappointed with door…
A bit disappointed with door closing/opening mechanism, otherwise,everything else very good
30 maart 2026
Antwoord van Big Bathroom Shop Ireland
Hello,
Thank you for your review.
We are glad to hear that you enjoyed most aspects of your experience. We are sorry that the door mechanism didn’t meet your expectations and we appreciate you bringing it to our attention.
We have contacted you directly to kindly ask for a short video, which you have kindly provided. Feedback from our Quality Team has been obtained and we have shared this with you, in regards to adjusting the soft close sensitivity. We hope this helps.
Should you require any further assistance at all, please do not hesitate to let us know.
Kindest regards,
Lauren
BigBathroomShop IE
Happy customer
Ordered a bathroom mirror/cabinet from this company and am very happy with the service received. I couldn't get the particular cabinet I wanted anywhere else and I'm delighted to get it in The Big Bathroom Shop. The item was packed very well and arrived very quickly. It hasn't been installed yet but it's exactly what I was looking for and (hopefully!) it should be fine. I'd have no hesitation in buying from The Big Bathroom Shop again and would recommend them 100%.
24 maart 2026
Antwoord van Big Bathroom Shop Ireland
Good morning,
Thank you so much for your kind words!
We’re thrilled to hear that you were able to find the perfect product with us and that you’re happy with the service and delivery.
It’s great to know the packaging and speed met your expectations.
If you ever need anything else, don’t hesitate to reach out. We look forward to serving you again in the future!
Kind regards,
Ellie
BestHeating IE
Delay in Delivery and Lack of Communication
I placed an order for sanitary equipment approximately two weeks ago; however, only the electric heater for the towel rail was delivered, without the towel rail itself.
The delivery date has been rescheduled 4–5 times. I attempted to contact FedEx to understand the reason for the delay, as I need to place additional orders and want to determine whether this issue is exceptional or likely to recur.
Unfortunately, calls to FedEx are handled by an automated system, and my attempts to reach an operator resulted in waiting for approximately 30 minutes without any response.
Overall, there appear to be significant issues with the delivery process.
24 maart 2026
Antwoord van Big Bathroom Shop Ireland
Good afternoon,
Thank you for your review.
I am very sorry to hear about the issues you have encountered with your delivery. We understand how frustrating it must be when not all items from your order arrive as expected.
We also sincerely apologize for the repeated rescheduled delivery dates and the difficulty you experienced when trying to reach FedEx. This is certainly not the level of service we aim to provide.
Following our telephone conversation, I am pleased to confirm that your feedback has been passed on to FedEx for further review and improvement.
Furthermore, after closely monitoring your order of the toliet and shower I am pleased to say this was successfully delivered on 15/04. In addition to arranging the return of the items you were not satisfied with, a refund was issued yesterday.
I hope this provides you with some reassurance for the issues raised and you are satisfied with our service.
Kind regards,
Ellie
BigBathroomShop IE
Never heard of them before
Never heard of them before. Bought a double vanity unit and sink . Purely on the look of it and took a chance. It arrived on time. Perfect condition , just as advertised. And all good quality materials.
2 april 2026
Review zonder uitnodiging
Antwoord van Big Bathroom Shop Ireland
Good afternoon,
Thank you so much for your lovely review!
We're thrilled to hear your double vanity unit and sink arrived on time and met your expectations.
We take pride in providing quality products exactly as advertised, and your feedback means a lot. Enjoy your new item!
Kind regards,
Ellie
BigBathroomShop
Great range of high quality stuff…
Great range of high quality stuff delivery in good time.
Deducting one star as the discount code that came with the first order didnt work for subsequent orders
19 maart 2026
Antwoord van Big Bathroom Shop Ireland
Good afternoon,
Thank you so much for your kind words!
We’re thrilled to hear that you’re happy with our range and that your order arrived promptly.
However, we’re sorry to hear about the issue with the discount code. I’ve sent you a follow-up email with further information on this.
Thank you again for your feedback—it’s greatly appreciated.
Kind regards,
Ellie
BigBathroomShop IE
Great Customer Service
I contacted Big Bathroom Shop as I was missing a part. I was put through to Karen who was absolutely brilliant and patient with me. I wasn't sure on which part I needed, the installation guys were very vague! However with Karen's patience we found that I was missing one of the rubber seals for the fixed glass
31 maart 2026
Review zonder uitnodiging
Antwoord van Big Bathroom Shop Ireland
Hello,
Thank you for your 5* review!
We are really pleased to hear that your experience with Big Bathroom Shop was a positive one. Karen will be delighted to know that her patience and support made a difference.
It is great that you were able to get to the bottom of the issue together and find the correct rubber seal for your fixed glass. If you ever need any further assistance, please don’t hesitate to get back in touch.
Kindest Regards,
Lauren
BigBathroomShop IE
Thanks again for taking the time to share your experience!
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