Bathshack Reviews 6.399

Customer service was very helpful and friendly. They helped me find to try find tiles that were right for me, and got my order sent to dispatch as soon as it was completed!

Delivered a different item to what I ordered. No confirmation email or invoice received so no contact details provided, making it a nuisance to return this incorrect item.

The items were beautiful and even though we had an issue with one of the items the service was excellent and a replacements was sent out with ease so there wasn’t much we had to do on our end. Delivery drive was kind and very respectful.

James was absolutely fantastic and nothing was too much trouble. He worked through planning the bathroom from start to finish, also giving ideas so everything runs smoothly.

Items arrived on time and were in perfect condition. Perfect notice for delivery time. Thank you

Excellent service and prompt delivery. Will definitely recommend to my friends.

David Agnew from Bathshack, Boucher Road was the guy who ordered all our products for our bathroom refurbishment, he is a very pleasant and most helpful guy who knows his job and what to order, I would definitely recommend him and thank him for all his help.

Had a complication with the delivery which meant it was delayed with the courier. Sarah K in customer support helped out massively. Part arrived just in time thanks to Sarah's help!

Gemma that works in the Coleraine shop was great to deal with. She must have priced half the shop for us before we decided on our final order. Didnt feel rushed during our time there and she is great at responding via phone and email. Few we delivery hicups which Gemma helped sort immediatly. Very happy overall, great selection in shop also.

Great service with good online instructions
Only blip for needing to reorder was the delivery charge
Needed six more tiles had no problem ordering a box of 12 however delivery was £49.99

Waited 5 weeks for tiles. website said two . Dispatch company had a hold of my tiles for 5 days before they were delivered. would not use again

Abu was very helpful today, gave great advice and took the time to show us the different tiles. Thank you!

Satisfied with the communication and follow up on items.
Sarah ensured my query was chased up on until completion, very helpful.

Visited Lisburns store. Kaylem was really helpful and showed us various options to suit our budget and preferences. Changes to original quotation were no problem and I now have a lovely bathroom on order.

Many thanks Kaylem and David.

Thanks so much for your help

With my first baby due in four weeks and my house torn apart after an air‑to‑water system install, I was under huge pressure to get everything sorted fast. I needed the items delivered within three days, and Natasha absolutely came through for me. She understood the stress I was under and handled everything with such care and empathy. It made a world of difference.

I found bathshack staff to be friendly and helpful when I spoke with them on the phone. They helped me with my queries about their products and their delivery guy was also pleasant and went to bother to locate my address.

If I could, I would rate Bathshack zero. Unfortunately, we’ve found them to be unreliable. We are still waiting for the tiles we ordered, and despite speaking to customer service every day for a week now, we keep hearing the same explanation about an issue with DPD that they cannot resolve. However, no replacement order has been sent either.
At this point, we have requested a refund, which we hope to receive soon, especially considering how much we paid for both the tiles and delivery.

Just to amend and answer to the reply that DPD sent notification to us too to say that they attempted to deliver but we were home all day that day even when I received the notification. I do understand that was not Bathshack’s fault but neither ours as we were expecting the delivery and were in!

Had to make several phone calls as delivery was late by days after been promise items ordered were in stock even though all items were not in stock Then my Plumber sent me a video showing missing part of tap that I ordered (and the tap was very expensive), I'm on holidays while bathroom is getting done and I've had to make several phone calls and emails to try get the missing tap part without success, I sent video from plumber explaining that he checked box and part was not included and still bathshack are looking for photos. My plumber is due to finish work on my bathroom tomorrow and without all parts of tap he can not fit it. SPOKE to a lovely chap Glen in Bluebell shop and he tried his best to help me but could not as his manager is away for two weeks so he put me on to customer service whom promised to ring me back but did not. Only for Glen been so nice, I would have lost the plot. Now I have to try contact customer service again tomorrow as they finish at 5pm. I certainly would not purchase from this company again.

Excellent service no delays will definitely shop again