Big Bus Tours Hong Kong Reviews 

Wait time to collect tickets booked online was very long. Why offer online booking at all when you can’t use it and have to line up for your ticket like everyone else? Once you have a ticket, the wait to get on a bus is terrible also - we waited nearly another hour. Experience on the bus was fine, clean modern vehicles. Routes were made very interesting with the commentary. Again wait times to get to the tram to The Peak were terrible. People should be warned to allow extra time in their sightseeing for this as the ‘priority’ entry only helps a little and still a 40 minute wait each way and no priority entry coming back.

Bus stops are not identified along the route, so, if you get out in any place during the trip, you will no longer be able to take another

The buses are nicely kept and the prerecorded points of interest are fairly well done. The down side is that the buses don't run very often. You could have a half hour wait if you missed your bus by a minute or so.

highly recommended
easy to get everywhere in HK

The tours highlight an amazing cross section of Hong Kong. However, many stops, ie: Mo Man Temple are not clearly marked. The wait lines to catch a bus are very long, resulting in missing part of your day touring. The night tour is not worth paying the extra for. Hop on the 1855 departure instead of the 1900 night tour. Same route, same commentary - just 5 minutes earlier.
I have used Big Bus in many other cities and have always enjoyed the tours. I found Hong Kong to be a bit more disorganized than in other cities.

The Big Bus experience is an EXCELLENT way to explore a city and to easily gain knowledge about it. I would take the big bus anywhere I go.
However there was one major issue:
There needs to be better organization at the Stanley bus stop. Too many people at the end of the day, and there was no one to regulate how many people get on the bus or to communicate how many more buses will be coming. The consequence was a very unpleasant experience as people kept trying to claim a seat for their own at the expense of others.

Amazing Bus Tour

No sales tickets at temple street stop. Rude bus driver wouldn’t let me on and told me to buy tickets at 7 eleven. 7 eleven behind Silka Seaview hotel doesn’t sell tickets. When I told him that he shouted at me and told me he didn’t know which 7 eleven, and drive off. Seemed more interested in his phone than in the passengers. It was a complete waste of a day as I only had 2 days in Hong Kong. The next day I waited almost an hour for the bus to arrive before I could start the tours that day. Out of a 48 hr ticket I bought, I only managed to use 6 hrs of it! Very disappointing as I had hoped to see more of Hong Kong! Your Kowloon staff need training as well as being able to direct people to star ferry from the bus stop. Telling us it’s just behind the next building had us running around not knowing where to go to catch the star ferry.

Crowded buses 90% of the times, and stuck in heavy traffic. Only able to convert the e-ticket into the different tickets needed in a couple locations. The tram took more than 3 hours of waiting in line to go up and down, with no alert that the city viewing was not possible due to the clouds. When I finnaly got to the pier the boat tour wasn't available, so I ended up spending more for nothing.

Good interesting routes. Not easy to find meeting points, bus stops and ticket office. Missing announcement of interesting bus stops, e.g. Sky100. Much better in other cities I have visited before (and used Big Bus)

A great way to see Hong Kong. The audio commentary was excellent also.

Was a good experience although without a mobile phone with roaming it would have been difficult to track when the bus will arrive. We found the App unreliable for the location so missed two buses.

Onboard the audio commentary was good however it should really line up with the stops (sometimes it didn't) or perhaps when certain stops are reached an announcement onboard over the speakers should be said so we knew to get off at the stop we were looking for.

All in all an ok experience.

Great bus tour. Good overview of Hong Kong Island

Excellent value - 3 bus tours, good commentary, and boat/peak ride.

We were in Hong Kong on a Saturday and whilst we expected it to be busy we did not expect to spend most of the day on the bus stuck in traffic because of roadworks. The driver allowed over 25 people standing when it clearly stated NO standing passengers allowed
It did not help that he had a shouting match with another member of staff before we left our pick up point at the ferry terminal

Great service during my tour! +++++

Need to improve your map so it’s easier to find the bus stops. And put on more buses in the busy times.

The tour was good. Some of the headset sockets didn't work. The app needs work.

Good way to get around Hong Kong as tourist