Adam Macias with BiggerPockets used our client's local service ads(paid) profile to offer his services. Why market to real estate agents through their own paid marketing platforms? "Are you working... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great guests. But the hosts have a habit of belittling small time investors. Statements like "Mom & Pop landlords are terrible at listing properties for rent... Take poor photos, write poor descriptio... Toon meer
Bedrijf heeft geantwoord
I have learned how to flip houses watching bigger pockets podcasts and reading the recommended books. The guests are insightful, giving tips and tricks to be successful in real estate investing. I can... Toon meer
Bedrijf heeft geantwoord
Should be called BiggerBrother. The podcast and hosts are amazing, but the tech department seems to work under some sort of god complex. They will remove comments or posts over absolutely nothing. You... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Social network for the real estate investing community. Learn real estate investment, get free tips & education, make deals, and grow your business.
Contactgegevens
Steele Street 311, 80206, Denver, Verenigde Staten
- biggerpockets.com
2,7
Slecht
199 reviews
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van BiggerPockets
Hi Oli,
I’m unable to locate an account under your name, but I’d be happy to help get this resolved as quickly as possible. Could you please email us at support@biggerpockets.com with the email address associated with your account? That will allow us to look into this right away and assist you further.
Thank you!
Once you sign up they will automatically bill you and when you dispute it they will say you authorize it.had to cancell my credit card completely to stop them from charging
Once trust is broken it is hard to fix
20 januari 2026
Review zonder uitnodiging
Antwoord van BiggerPockets
Hi Tom,
I’ve reviewed your message to our support team and confirmed that you originally signed up for an annual Pro subscription. At the time of signup, we disclose that the subscription is set to automatically renew each year, including the renewal date and amount. This information is presented upfront so customers are fully informed before completing their purchase. In addition, we send auto-renewal notification emails, and subscriptions can always be managed by logging into your BiggerPockets account and navigating to Settings.
I understand that the renewal charge came as a surprise, and I appreciate you bringing this to our attention. We would be happy to issue a refund — however, because a dispute has already been opened with your bank, we’re unable to process a refund until the bank reaches a decision. Based on the information available to us, your bank is expected to provide a response by February 13, 2026.
If the bank resolves the dispute in your favor, no further action will be required. If the decision is in our favor, we will promptly issue a refund at that time and cancel your subscription to ensure it does not renew again.
For any future questions or concerns, our support team is always here to help. We’d truly appreciate the opportunity to assist directly before a dispute is opened, as it often allows us to resolve issues more quickly. Please don’t hesitate to reach out to us at support@biggerpockets.com.
No phone support, unable to cancel membership online
No phone support, unable to cancel membership online so, when can you cancel? Do not input your card number if you are not planning on paying the membership indefinitely.
8 januari 2026
Review zonder uitnodiging
Antwoord van BiggerPockets
Hi Leonardo,
Thank you for reaching out. I reviewed your message to our Support Team from January 8, 2026, and confirmed that they promptly responded with step by step instructions on how to cancel your membership online. They also provided the phone number for our Refund Team, along with instructions to leave a voicemail so your request could be followed up within 24 business hours (Monday–Friday).
We’re happy to confirm that your refund was issued on January 8, 2026 — the same day it was requested. Your Pro membership has been successfully canceled and will not renew.
Please reach out to support@biggerpockets.com if you have any additional questions or need further assistance.
They vaguely do kind of what they say
They vaguely do kind of what they say. They are vague in everything, and you could get better information just googling, but that was my fault, and I was fine with my mistake for trusting them. I then saw what they were and closed the account, and no, they were not done and charged me another year, and when I asked to get the money refunded, they then made it so I could not get on the site and ask for help. Please just go to Trustpilot and read I am not alone. Also, they will put some bull below this like they are trying to fix it. Don't believe they care even a little; this is nothing but smoke and mirrors. Also remember in total it looks like at this time as far as I can see on trust pilot at least 36 peple gave it a less than three stars out of 199. Seems pretty bad to me.
Si if your read the bull shit above you would think that it is resolved but they are full of shit and are keeping me from getting onto the account to close it. People please do screw up and go with these pieces of crap
30 december 2025
Review zonder uitnodiging
Antwoord van BiggerPockets
Hi Ernie, thank you for sharing your feedback. We’re sorry to hear about your experience and would like to clarify a few points.
Based on the contact information you provided, we do not have any record of prior contact from you requesting assistance or a refund. At this time, your Pro membership is still active and can be canceled directly at any moment through your account settings here: https://www.biggerpockets.com/settings/subscriptions.
Once canceled, no future charges will occur.
If you’re having trouble logging in, this is usually resolved quickly with a password reset, which you can do here: https://www.biggerpockets.com/account/forgot_password.
We absolutely do not block customers from accessing support. If you need any additional help or would like us to review your account, please contact our support team directly at support@biggerpockets.com and we’ll be happy to assist.
We take all feedback seriously and welcome the opportunity to further assist you if needed.
They are absolutely a shady company
They are absolutely a shady company, they are very vague in their free trials and then will immediately charge you $390 without prior notice. Their customer service and refund department is the most rude and condescending people I have ever met. The man I spoke to was very unprofessional. I would never recommend them!
2 december 2025
Review zonder uitnodiging
Antwoord van BiggerPockets
Hi Nick,
We’re truly sorry to hear about your experience with our customer service and refund process. We have shared your feedback with our team about the difficulty you had in locating our free trial language + policy on the signup page.
After reviewing the interaction, we agree that the service you received did not meet our standards, and have addressed this internally to ensure it doesn’t happen again. We genuinely appreciate you bringing it to our attention and giving us the opportunity to improve.
If you would like to continue the conversation, we’d welcome the chance to resolve any remaining concerns. Please email support@biggerpockets.com, and the team will escalate your message directly to me.
Thank you for giving us the opportunity to make this right.
Be careful what you say...or don't say.
They don't admit to any foul play, however it appears my home network has been banned from accessing biggerpockets.com. This started the minute I ended a customer service conversation with someone that refused to help my request.
Of course, attempting to undo the ban is a convoluted effort by their support that they request additional time and resources. "We are a small team" is the excuse.
It's hard to believe a small team is running one of the top real estate investing websites. For all the P&L advertised by BP influencers, you would think the owner is cleaning up and maintaining a support team commensurate to their AUM.
17 oktober 2025
Review zonder uitnodiging
Very frustrated with the customer…
Very frustrated with the customer Service Bigger Pockets provides.
I have been blocked. Since July. I have not done anything wrong because I have hardly used Bigger Pockets. I have been contacting customer service since July . Noone will respond to tell me what I can do to fix the problem. They have asked me to provide verifiable identification 2 times which I have done. I rate Bigger Pockets as a minus Zero for customer service. They do not even provide a phone number. Very very frustrated. Ruth, Illinois.
15 juli 2025
Review zonder uitnodiging
Antwoord van BiggerPockets
Thank you so much Ruth, for flagging the issue that you are currently having with the platform. It was a pleasure to speak with you yesterday and to have the opportunity to share our community rules and regulations with your team. I look forward to continuing our relationship with you and your business partners.
Absolutely terrible customer service…
Absolutely terrible customer service towards me. I feel they overcharged me and when I called to complain they refused to credit me back, despite having cancelled the service. I believe their system glitched and charged me extra and they refuse to consider this. Horrible business etiquette.
6 september 2025
Review zonder uitnodiging
Antwoord van BiggerPockets
Thanks so much for your feedback KD and don't hesitate to let us know if we can assist further in your investing journey!
Horrible experience
Horrible experience! Biggest waste of my money is what it should be called. Run from this so called “ service” I purchased a year of “pro” and it only worked for one week I have sent multiple support tickets and no one is able to correct it or care to correct it. What do they care they’ve got my money. Do not pay them any money.
22 mei 2025
Review zonder uitnodiging
Antwoord van BiggerPockets
Thank you Julie for taking the time to speak with me about your concern. I regret that aspects of our Pro experience are currently not meeting your expectations and wish you the best moving forward in your investing journey.
So many resources. Available for free. Incredible.
BiggerPockets offers so many resources related to real estate investing, and so many of these resources are free. If you choose to put in the time to learn, and then put that learning into action, it can change your life.
23 mei 2025
Review zonder uitnodiging
Antwoord van BiggerPockets
Thanks so much for the great feedback Chris! So glad that you highlighted the "action" part! Usually that's the piece that holds folks back. We look forward to continuing to create content that investors want to engage with.
Emailed cancellation request 2 months…
Emailed cancellation request 2 months ago and they’re still charging me. They confirmed my request 2 months ago and still charging. I way to contact them other than by email. Beyond annoyed.
12 maart 2025
Review zonder uitnodiging
Antwoord van BiggerPockets
Thank you for sharing your feedback. We're sorry to hear about your experience. After reviewing your account, we see that your paid membership was not canceled before the trial period ended, which led to the charge. A few months after the initial charge, you reached out to request a cancellation, and we provided instructions on how to do so, along with our refund contact number. It appears that you successfully canceled at that time.
A couple of months later (March), you contacted us again regarding ongoing charges. Upon investigation, we found a second account that you had created, and we promptly refunded you for the months you were unaware of.
From our end, it appears this matter was resolved appropriately—you were able to cancel your first account when you initially reached out, and we issued a refund for the second account once the issue was identified. If you have any further questions, please feel free to reach out at support@biggerpockets.com.
Wishing you a great day!
Great follow through.
I had a frustrating experience but the company followed up and handled it! Super above board.
28 januari 2025
Review zonder uitnodiging
Antwoord van BiggerPockets
Thank you for sharing your review. We're sorry to hear about your experience. If you're unsatisfied, we offer full refunds within the first 30 days of your membership. Please reach out to our customer service team at support@biggerpockets.com. It sounds like you might have called a different number than our Refund Team, who is available Monday through Friday, 9 AM - 4 PM MST at 720-753-5052. If we're assisting another customer, feel free to leave a message—we always call our members back. We hope you have a great day!
Horrid Customer Service
Hands down the worst customer service out of any company I have ever worked with! I never write reviews but was compelled to after having 10+ emails and multiple calls and voicemails ignored. They are good at communication up until you sign a contract with them and then it is radio silence. After a week of outreach to them (as a paying customer) when they do talk to you there is absolutely no mention of why or how they could even ignore you for that long.
Do better.
1 september 2024
Review zonder uitnodiging
Antwoord van BiggerPockets
We are so sorry to hear you had such a negative experience on our Lender Program platform. Please reach out to us at business@biggerpockets.com so we can get your valuable insight on how to make our member's experience better.
scam
They are listed as paying for a typing job, but they never pay: they tell you they can only pay if you sign up for a Wavers Ton Stream account!
update: I wrote, as they suggested, but I haven't received any response!
update 06/8/2024: I wrote, as they suggested, but I haven't received any response!
update 13/8/2024: I wrote, as they suggested, but I haven't received any response!
SCAM SCAM SCAM
6 april 2024
Review zonder uitnodiging
Antwoord van BiggerPockets
Thank you for taking the time to leave your review. We apologize We would like the opportunity to investigate your feedback further as this does not sound like a BiggerPockets product or something we offer. Feel free to reach out to us at support@biggerpockets.com to give us clarity on the issue you had so we can better your experience. Thank you!
Update: We have followed up with you through our customer service team and informed you that the social media account you were messaging was a spam BiggerPockets account. BiggerPockets NEVER asks for money to be transferred via Paypal, Crypto, money order, or wire transfers. We also do not use Wavers Ton Stream for any work related to our company.
We are so sorry for the inconvenience and that you were scammed by a media account that is not associated with our company. We will be taking this information and investigating this media account to get it shut down. We are taking this very seriously as no one should be scammed from a fake media account using our name and logo. Please connect with us again at support@biggerpockets.com.
Could not Log in after purchasing subscription!
Bought a subscription to download a rental contract. Could not Log in no password reset or anything would work. Could never Log in until later when a customer service rep sent me a homogenous password. Impossible to reach anyone on the customer service line: it's a voice mail machine!? I used their agent to buy a house, but that experience was at least better than trying a subscription! Never again! Cannot reach customer service. They call me each morning at 800 am to 900 am when I'm at work still. Then after that their unreachable
26 mei 2024
Review zonder uitnodiging
Antwoord van BiggerPockets
Thank you for taking the time to leave your review. We apologize that our service did not satisfy your expectations, but we would like the opportunity to investigate your feedback further. We do not have phone support so we would love to help you further by emailing us at support@biggerpockets.com to give us clarity on the issue you had so we can better your experience. Talk to you soon!
Hi I'll be honest with every my first…
Hi I'll be honest with everyone, my first withdrawal is still checking till this day.... what kind of app says one thing and does quite the oposit...I really feel disappointed.
3 juni 2024
Review zonder uitnodiging
Antwoord van BiggerPockets
Thank you for leaving your review. We're sorry to hear you're disappointed with our service. Please reach out to our support team to fix the issues you are having with your account at support@biggerpockets.com. Have a great day!
Scam and rip off company!
Scam and rip off company!! They would charge you for a service that was never rendered. I never used the service for the entire year and t=when the year was over, I was auto charged on 04/15/24 without my authorization $390 a year for a membership that I never even used. It was not till 4/15 that I was notified of the charge of $390 . As soon as I received the email about the charge, I immediately called them on the same day and canceled it with Michael and he told me I have to goonline and do it and couldn't . He said that I have to call them, which is strange and i did a couple of times and noone answered the phone. When I finally was able to speak to someone and contacted them, I was told by Hillary that the Auto charge is automatic when you buy their membership and I don't recall allowing them to do so and i did not!! Had I known, I would never have bought their membership. This is not right and I never heard of a company charging people for a service not rendered and why would you charge me a month service when I never used it and when I canceled the same day the charge was billed. My message To Hillary is below.
Good afternoon Hillary,
I never received your reminder email on 03/01. It must have gone to spam. If I did, I would have canceled it then as I never used the service. I canceled it on the same day I received the invoice, which was 4/15 and that’s why I reached out to Michael, who canceled it the same day when the charge was still pending. I tried calling your office and was not able to reach anyone till 4/17 and Michael said that you are a small team and to call again and I did and spoke to Rachel, who assured me that she will process it right away and she did . I was never told I would be charged one month. Also, if you check my profile, you will notice that I never even used the services throughout last year. With that said, I would greatly appreciate a refund of the $32.50 difference that you deducted.
Up to now , she refused to refund me the $32.50, which I feel is wrong and unfair considering a cancelation was done the same day and I never authorized the auto charge of my credit card. This is more about the principle and what's right and what's wrong and not about the money but will make sure that it is reported.
I tried resolving this matter amicably with the vendor via email and phone prior to writing this review but unfortunately I have been unsuccessful. I will definitely be reporting these practices to the right authorities as I see I was not alone to be ripped off and scammed and I hope my experience will be beneficial to someone who was considering using their services .
15 april 2024
Review zonder uitnodiging
Antwoord van BiggerPockets
Thank you for your review and we're sorry for the experience you felt you had with our support team and refund policy.
When a member upgrades to a paid membership, we disclose all information on the signup page that payments will be on an automatic renewal unless canceled before renewal. We also send out a reminder email 45 days prior to renewal with cancelation instructions if the member chooses not to renew so they are not charged again.
Our paid members have full responsibility for the account balance and all payments. If you cancel your membership after renewal we will refund you the remaining balance and you will not be charged again.
Feel free to reach back out to us at support@biggerpockets.com to help you further with your concern and have a wonderful day!
Grateful for Bigger Pockets
Grateful for Bigger Pockets! The platform has generously provided a wealth of valuable information for free. A treasure trove for anyone navigating the realm of real estate and finance.
18 december 2023
Review zonder uitnodiging
Antwoord van BiggerPockets
Thank you so much for your 5-Star review! We're really grateful and appreciative of you taking the time to share your rating with us. See you on the site!
The investor friendly realtors are not…
The investor friendly realtors are not vetted. The realtors I attempted to work with were not at all experienced in real estate investment or even worse,not experienced and scammers.
Honestly,BiggerPockets is about getting you to buy into their membership with the promise of game changing information.Unfortunately, the $250 membership education is very dated. The only part that is updated is the forums that the general public posts on and not the people who run the website.
14 oktober 2023
Review zonder uitnodiging
Antwoord van BiggerPockets
Thank you for taking the time to leave your review. We're so disappointed in the experience you felt you have had using BiggerPockets. We would love to opportunity to hear more from you about how we can make our service better. Please reach out to us at support@biggerpockets.com.
Dit is Trustpilot
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