Great service, they picked the bike up and dropped it off at days convenient to me. They notify you of any works/new parts required or recommended and share an invoice allowing you to accept or declin... Toon meer
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Lees wat reviewers zeggen
Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... Toon meer
Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... Toon meer
The team did a very nice job with my bike and collection and delivery went well. I'll be using them again for my other bike ;)
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Bike Hero, your local team of bicycle mechanics ready to repair and service your bike so you can keep pedalling. We collect and deliver at your convenience.
Contactgegevens
Unit 2 Ashley Business Centre, Hanworth Lane, Chertsey, KT16 9GF, London, Verenigd Koninkrijk
- 01932481177
- enquiries@bike-hero.co.uk
- bike-hero.co.uk
4,8
Uitstekend
564 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bike well serviced
Bike well serviced; definitely running better
Would be good to be able to request a narrower time window for collection
27 februari 2026
Excellent 5 star service thank you
Excellent 5 star service thank you
11 februari 2026
Review zonder uitnodiging
I suspected the service would be more…
I suspected the service would be more than I expected as I cycle my bike everyday and with the recent endless wet weather, it was not in the best condition. Booking my bike in is always easy. Responses I get are prompt and very sympathetic to the fact that it was going to cost more than anticipated but necessary. Bike was delivered back with a smile! Riding it the next day was like being on a new but familiar bike. It has been a dream to commute to and from work since that service!
27 februari 2026
Friendly and helpful service delivered…
Friendly and helpful service delivered as described
27 februari 2026
Great Service
27 februari 2026
Unfortunately the left crank wasn't…
Unfortunately the left crank wasn't tightened properly at the initial service meaning it came loose- luckily managed to get it back on in the right position and limp to work. When reported the service was very quick and I've now got the bike back (with a new crank) so all is well
27 februari 2026
Antwoord van Bike Hero
Hi George, thanks for your feedback, always appreciated. Apologies again that this slipped through our quality control and glad we could get your sorted and back on the road ASAP.
Team Bike Hero
Excellent service from bike hero
Excellent service from bike hero. My bike is running like new
17 februari 2026
Made good a 2nd hand bicycle and im so…
Made good a 2nd hand bicycle and im so happy with the results, been out on my bicycle alot more now
17 februari 2026
Good service .pick up and drop off is…
Good service .pick up and drop off is very handy. Bike looked like new when returned and feels much better to ride.
The only issued i had were that communication for pick up and drop off were not so good. I did not know the bike had been picked up of dropped off until i got home .
29 januari 2026
Antwoord van Bike Hero
Hi Roger, thank you for your feedback and great to hear you are happy with your bike.
We do text an hour time slot on the morning of every collection and delivery - but we are always looking to improve so will look into the possibility of collection/delivery alerts. Watch this space!
All the best,
Team Bike Hero
The service was excellent
The service was excellent. Bike Hero is easy to use: the bike was picked up and returned on the agreed dates. The price was reasonable and the dealings with Bike Hero were friendly
29 januari 2026
Antwoord van Bike Hero
Thanks for taking time to review Chris - great to hear you found the service easy to use, we put lots of emphasis on this.
All the best,
Team Bike Hero
Brilliant from start to end
29 januari 2026
Antwoord van Bike Hero
Hi Richard, thanks for taking time to leave a review - much appreciated. We try and make sure that the experience is smooth from collection to delivery (and everything in between), so great to hear it worked for you!
Team Bike Hero
My Specialized service
My Specialized mountain bike need a service and I looked around on line and found Bike Hero.
From booking the service to the collection of the bike the service provided was fantastic.
I leave on a block of flats with no lift and the person who return the bike back carried up the stairs because I wasn’t home.
Thank you for the great service provided and everything else keep up the good work I will definitely recommend you to anyone.
Kind regards
Jose
29 januari 2026
Antwoord van Bike Hero
Hi Jose - thanks for your review, we work really hard to make sure our customer service is on-point, so we're glad you appreciate it!
Team Bike Hero
Highly recommended
Very knowledgeable team, excellent communication, pick and drop off to suit me and to my work address. All that and still good value for money.
29 januari 2026
Antwoord van Bike Hero
Hi Robert, thanks for your review. Our collection & delivery service is central to what we do, so really glad you find it convenient.
Team Bike Hero
Great service
29 januari 2026
Antwoord van Bike Hero
Thanks for the review Josue - glad you liked the service!
Team Bike Hero
Antwoord van Bike Hero
Hi Katherine, many thanks for your review - fast and efficient is exactly what we aim for!
Team Bike Hero
Great service from these guys
Great service from these guys! Always helpful. Would defo recommend.
29 januari 2026
Antwoord van Bike Hero
Glad you enjoyed the service Alex - thank you!
Team Bike Hero
Excellent service and comm
Excellent collection/ delivery, especially handy as I was hit in a a hit and run accident and my bike was going nowhere.
Given time slots for collection and return.
Given a full explanation/ quote.
Bike now rides better than ever. I wish I could get fixed as quickly after the accident. Will now be investing in cameras and insurance
29 januari 2026
Antwoord van Bike Hero
Thank you so much for your review - we work hard to ensure the collection & delivery service is as smooth a possible. Appreciated!
Team Bike Hero
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