Bill's Restaurant & Bar Reviews 

I visited this restaurant at Rushden Lakes on Saturday (17th evening with friends for a birthday meal.
We arrived early and waited in the queue.
When it was our turn to be seated, we were told the restaurant was ‘too busy’ and could not accommodate us.
Moments later, a couple behind us was allowed in without hesitation.

This was disappointing and left us feeling singled out and unwelcome.
As someone who grew up under apartheid, this experience was especially painful and triggering.

I hope the management reviews their customer service practices to ensure all guests are treated fairly and consistently.

Food was very nice, albeit the burger a little bit plain. Service was excellent and very nice staff

Our server Renars was very fast and friendly. He works in the Hammersmith branch which my daughters and I love to go to. It’s very cozy in there and friendly service

Went to wimbledon bills. Food good. Service good. Even paid extra tip as was looked after well. Then paid the bill by the link. Realised after paying that I was overcharged. They agreed I was overcharged but nothing they could do. Was offered a drink on the house (how is it on the house if I had paid too much?). It was also inferred that it was my fault I paid online and not by the machine. I even asked for a voucher for the difference and was met with a no. It is a shame as a mistake made on both sides. Both agreed there was an error but they chose to keep my extra money paid. (Extra star is for the service by table staff during meal but definitely not for what happened after).

The menu was lovely, the price is reasonable and our server Ami was amazing, very attentive and checking in on us! Could not fault her.

We arrived at the Victoria branch and asked for a table for 2 - there were at least 5 empty tables for 4, but they made us wait about 10 mins until a small table was available. It was not busy at this time, with more people leaving and only one other couple arriving.
Took our order fine - we both ordered the same, Thai green curry with crispy cauliflower. Mine arrived very quickly, but we had to wait and ask twice where my friend's was, so I was half finished by the time hers arrived. The dish tasted OK, but barely any cauliflower, maybe 2 very small pieces.
When the bill came, we noticed that as well as the service charge added, they had cheekily automatically added on a tip - look out for this if you feel they don't deserve it.
Such a shame, I usually like Bills

We visited this restaurant in Eastbourne during holiday season and were quite disappointed. With London prices they could pay more attention to food and drinks, on the top of everything they served espresso from cappuccino cups!

So many people have raved about Bills so I thought I would give it a try( Victoria ) Staff were amazing that’s where the good part ended . The food was less than average , I went for a chicken shawarma and it was awful . A huge pike of salad, sone rubbery chicken with sauce poured on and a rosemary flat bread with 1 leaf of rosemary and it was £17. The kids meal was dry as anything and after adding the ketchup it was slightly better ( to add, the Heinz ketchup bottles were all faded and dirty so unlikely Heinz) the toilets were worse than Wetherspoons .

Was the end of a great day out so I just paid and left , never to return

My friend and I visited just before Christmas i’m both had a garden plates which was delicious my friend was delivered the wrong coffee and the young waiter Max, was very professional, and change the coffee very quickly. I felt he was an extremely good waiter. The restaurant we visited was reigate. I do hope this young man receive some fries

Bills - Covent Garden

I had a reservation for three at Bill’s today, and the experience was extremely disappointing from start to finish. Despite having booked in advance, my table was downgraded due to a cancellation, and from the moment I arrived I was repeatedly reminded of a 1.5‑hour time limit , before I had even ordered a drink.

I was initially shown to a table upstairs, but the area was extremely loud and unsuitable for accessibility needs. When I asked to move to the table offered downstairs, the staff member said he would check with the manager. Watching their interaction from a distance, the manager appeared visibly annoyed, which set the tone for the rest of the visit. They accepted to be moved to the table downstairs. Even while waiting for my guests to arrive, I was reminded again about how much time we had left, which created unnecessary stress and pressure.

Once seated downstairs, things did not improve. Before I was even halfway through my starter, a waitress asked if I “wanted to keep it” because the mains were coming and a large party needed the space ; another reminder that we were being rushed. When I questioned how a large party would fit at a two‑person table, her response was irritated and dismissive.

The entire meal felt hurried and chaotic. The atmosphere was loud, with a baby screaming at the next table for a long time with no intervention to support the situation from staff. When dessert was mentioned, we were told the large party had been moved, only to be reminded again moments later that another group was coming and time was limited. At that point, it was clear we were not welcome to stay, so we declined dessert altogether.

When I tried to give feedback directly, the staff member, who appeared to be the floor manager , was defensive rather than receptive. There was no apology, no acknowledgement of the poor service, and certainly no gesture of goodwill.

I’ve had a great experience at Bill’s in St Albans, so this visit was especially disappointing. Today’s service was rushed, disorganised, and lacked basic courtesy, care, and customer awareness. It was embarrassing to have invited guests to a place that treated us this way. I won’t be returning to this location.

The only positive was the Fever‑Tree raspberry drink, which tasted good ; but unfortunately it wasn’t enough to redeem the experience.

I Do Not Recommend!

Ate here several times always been fantastic. Today we both ordered steak. Never had steak like it. It was so tough you couldn't chew it.
Spoke to blonde haired waitress who was quite dismissive and made me feel like they thought I was lying to get a freebie! No apologies just took one meal of the bill. Will still keep eating here's we like it there, but never order the steak as another waitress said they always have complaints over that dish. Also said blonde waitress needs a to learn how to talk to customers

We booked a table for our works Xmas dinner however we were seated by the front door where is was cold and table was wobbly . Staff weren’t particularly interested if you were lucky to get someone’s attention. Food came and it was lukewarm warm again could not find a member of staff . Staff seemed stressed and over busy . Won’t be returning.

Went for an impromptu lunch today and wasn’t impressed. They appeared short staffed and the front of house had to continually wait tables as well as turn clients away as their tables were full.
I had aubergine and mozzarella bake which was very bland. I even had an aubergine stalk included like it had been thrown together. 3 minute chunks of mozzarella on the top which had not been heated just placed on top as it left the kitchen. Won’t be rushing back.

What went right at Bill's ? Terrible service, had to wait 30 minutes before being approached by the so-called waiting staff. The first insult before offering any drinks was to demand if we were ready to order our food while we sat at an empty table with no menus. The first bottle of Prosecco took 45 minutes to arrive and it was reluctantly poured into our glasses. By this early stage, it was obvious the waiting staff were really not bothered or welcoming. 30 minutes later we ordered what is laughingly called food and it took another 45 minutes for two tasteless salads and a sizzling chicken? schnitzel to be delivered. 2nd bottle of Prosecco was dumped into the ice bucket which was now full of water. We had now entered the realm of self service, as the ice bucket wasn't refilled and we were free to pour our own drinks. Quite happy though, to take my salad away whilst I was still eating it with the knife and fork in my hands. This place is a joke, keep away.

Stopped in Bill's Victoria today although coffee was good the eggs benedict I ordered was stone cold and muffin was not toasted. Cannot advise about other food but keep clear for breakfast.

Nice, friendly and personal service.

Lovely breakfast, Hannah was very attentive and we had a lovely breakfast.

The branch in Lewes is outstanding..Dan and his team offer great food at reasonable prices in a lovely environment Try the Christmas lunch.,it's amazing

My wife and I have used Bills before where they gladly took our money at the Wimbledon restaurant.
When my wife tried to book a table for mid afternoon on Xmas eve they will not let you book for two you need 13 or over. This is absolutely disgusting. It is sheer greed the hospitality business has been crying for years about lack of support and low footfall but then they do this.
It’s nice to know they want local support but do not give it.

I booked a table at the Southampton branch and glad I did because it was full. I had aubergine & mozzarella bake and apple & carrot cake crumble. The bake was mediocre to say the least. It had 3 slices of aubergine and 2 pieces of mozzarella. It was mainly tomato based. The crumble was lukewarm but tasty.
I don’t think the prices reflect the mediocre quality of the food. It is very much an overpriced Wetherspoons. The staff were very attentive but I object to an opt out service charge being included in the bill.
The place needs a deep cleaning. There was very thick dust everywhere.