Bill's Restaurant & Bar Reviews 

Booked breakfast at Cardiff city for me and 2 teens. Service was excellent, staff were approachable and the breakfast was lovely. Little bit pricey but you’ve got to treat yourself sometimes.

We had a lovely meal and drink in the Canterbury branch food was amazing next to us a group of French people sat for a drink they were shown a table so no excuses they were not asked what they wanted to drink or order taken for 10 to 15 minutes in which time they eventually left with Canterbury being a high tourist area thought they would have no problem but was not a nice thing to see will think twice about eating there again embarrassing

I ate at Bill's in Street, but I would never eat there again, or recommend it to others.

I ordered the Sea Bass, which was incredibly salty, but I was hungry so ate it, although wishing I had chosen to eat next-door, or any another number of restaurants in the area.

When I came to pay, I offered a £20 note, and was only at this point told that they do not take cash, so I had no choice but to pay by credit card... I politely explained to the young waitress, who was very polite and pleasant, that it was not her fault but, the fish was incredibly salty, and she offered to pass this feedback to the Manager. The Manager came over and said that he wished I had informed them of this previously, and offered me a free beer, as compensation. I had already had tap water with my meal, which was refreshing on such a hot day, and besides this I do not drink alcohol. The overdose of salt in the fish did not help quench my thirst. The Manager offered me a free drink voucher, but once again, I could not see myself returning to this restaurant, so I declined this and left this with him.

Finally, I have checked, and wish I had stuck to my guns in relation to preferring to pay cash (or what is 'legal tender'), and have discovered, 'a restaurant cannot refuse a cash payment for a meal you have already eaten. While it's legal for businesses to refuse cash in general, once you've consumed the meal, a debt is created, and the restaurant is obligated to accept payment, including cash, for that debt.'

Awful food and they only take cards, when I went to pay and offered cash, they said it's their policy, My policy in future is not to go there....

We ate at Norwich restaurant early evening, we were greeted by a friendly member of staff, we’d booked a table, had specified a normal table, were offered a high top or a table upstairs by the toilets🤢.
Drinks arrived, can of beer put on the table alongside a glass, felt this was a bit of a basic service.
Food was good, although plonked on table with no offer of any condiments, we had to ask for them.
We felt the food was good, but a lack of good service..wouldn't hurry back.

We had a booking today at 6:45 in the Brighton Bills and the guy who looked after us called Michael was exceptional. He was very calm and informative about all of the options available food wise, my brother has a food allergy and my partner is pregnant, and on top of all this it was for my mums birthday and he addressed all 3 of them in a professional way and his personality played a huge part in this as he was just sound at everything he did! A true asset to your team and you should be chuffed having in the workplace as a valued colleague. I hope this is able to get passed onto him or his team. :)

Tunbridge Wells Branch.
Lengthy waiting time. Seating was awful. Served steak as medium rare instead of medium well done.
Waited ages after sending it back. So, had to leave without eating as was attending a concert. Partner ate but I obviously didn’t. Ruined a birthday treat.
Never again.
I also noticed another customer had sent his food back. Chef and kitchen staff need managing. They were in and out the kitchen, chatting, not paying attention. Wouldn’t be so harsh if they had of been busy.

Fantastic again
I've been here many times over the years and the service and quality of food has always been spot on.
The service is friendly and flawless and the food always tastes fresh.
Will definitely return and keep enjoying.

We ate at Bill's Greenwich on 17 April. There were eight of us celebrating our daughter's birthday. The staff, particularly Sangeeta and Molly, were so welcoming and helpful. There was a wide choice of food and I felt it was good value. This is the third occasion we have organised a birthday lunch at Bill's and we'll certainly do it again.

We went to the Baker Street branch of Bills with a 30+ group.Alexsandra was FABULOUS!She was attentive,efficient,friendly and very accommodating with our group.

The Bath restaurant Badly let down tonight , quick pre theatre supper went Badly wrong. 35 mins after arriving had to chase up our starter, a further wait just to be served burnt inedible calamari which was sent back, lots of apologies, complementary drink and then a further endless wait, 70mins after our arrival no food, we left making our feelings known to who we assumed was the manager. Shockingly poor service won't be going again.

Food was great.Customer service was wonderful and Lee from the Bill in Kingston was amazing.

It was a really good experience, Mia was very polite and helpful and I would come again.

Just awful 4th try in Milton Keynes how can they get it so wrong - sit people down get them a drink order their food but none of that happens and 1.5 hours later after 1 drink and a starter we left ( again)

We arrived at Bills in Nottingham with our little dog who was welcomed with open arms. They bought us menus and her a bowl of fresh water - she also was given a menu with organic dog food, dog friendly ice cream and even dog friendly wine on it! We ordered our food which turned up quickly and was very tasty. Any extras we asked for eg more coffee or some extra cream for pancakes turned up really quickly. The servers were delightful and couldn't do enough for us. We will certainly return the next time we visit Nottingham

I went to Milton Keynes bills on Saturday 8th at 8 pm,
The server we had was kind of friendly but could’ve been better like was just quiet seemed like she didn’t want to be there really , she took our dinner plates and we asked for dessert menus she said she would bring . 20 minutes later we see she’s changed and has her bag ready to leave the restaurant then no one else came over to see us no one took over we had to get the menus ourselves . Then the manager seemed so cold he was a male maybe 30s , he did not seem professional at all seemed miserable and could not do jobs properly , we tried to get the attention of loads of staff the only one to take notice and do a good job was a young boy with glasses who was a waitress he was very friendly and understanding . Food was good but cinnamon donuts didn’t have cinnamon on

Refillable pancakes yet they take 30 minutes per set of pancakes so you can only have 2 sets

Pretty poor meal to say the least. We are not big eaters but quantity was not good and quality of food not great either.

These chain restaurants are quite adept in describing their menu in glowing terms.

The reality is very poor indeed.

As a family we dined at Bill's Restaurant at Eastbourne East Sussex. The atmosphere was pleasant and food nice, however, the drinks were expensive. I received the bill and paid. Once home I checked the bill again and to find 12.5% OPTIONAL service charge had been added. At no point were we told of any additional service charge and at no point did I agree to added service charge. An unexpected £5.36 service charge spoilt the experience we had at Bill's and would suggest that it is made clear before and especially at payment if any additional charge will be made. As with many companies, there was a lack of transparency. It is unlikely we would dine at Bill's Eastbourne again.

Bills - Norwich

Terrible service the bartender was nice but that's pretty much all I can say positively .. the front of house was just unkind and had a bad attitude. I walked in for a drink by myself, there were three tables empty by the window the place wasn't stacked and wasn't busy at all... In fact when I walked in all the waiters and bartenders and front of house were standing at the bar having a chat not paying any attention to anyone around so when I walked in the only way to get their attention was to go to the bar and order my drink otherwise I'd be probably waiting for a while until they finished their conversations. . I was told the front windows were reserved for guests even though one table had dirty plates on it.... Okay... me coming in alone for a drink means I am not a guest? She must've felt really silly when all that time I was there the three empty tables remained empty. This front of house lady will lose you business..... The bartender just gave me a funny look as he was happy to let me sit wherever. I'll be contacting the manager as this is not how you treat people especially when everything is so expensive. Never have been treated so unkindly and unwelcome, I wish I left the drink and walked out as that was the worst experience I've had in a restaurant. 0 stars and will never return. Such a shame as I was looking for a private hire for a big corporate event, well done.... you can thank your front of house lady for losing this big opportunity and I will be sharing this to my connections.

Went to bills in windsor and all the staff were so so lovely and welcoming, had an amazing experience!!