Fantastic old fashioned customer service!!! Hallelujah . Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Sm... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Sofas went together very easily, but are a little on the hard side. (Probably just a personal preference) Service from Birlea was very good and kept updated, but the same can't be said for Homebase w... Toon meer
I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who... Toon meer
Bedrijf heeft geantwoord
Ordered a Birlea servile 6 chest of Drawers Came within 7 days choice of delivery day. On delivery day was updated along the way actually delivered exact time Guys were very polite and respectfu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Contactgegevens
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Verenigd Koninkrijk
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Uitstekend
4K reviews
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Easy process great product
Ordered from here on line as seen product elsewhere much more expensive. Process worked as expected arranged delivery and it all happened seamlessly. Very deep drawers good quality lovely handles. Came in a box so we did have to unpack and dispose.
8 april 2026
Antwoord van Birlea Furniture
Thank you for your review! We're really pleased to hear the ordering process was smooth and that everything arrived as expected.
It’s great to know you’re happy with the quality, the deep drawers and the handles – always good to hear the details are appreciated. We hope you enjoy your new furniture!
Scratches on headboard and a chunk of…
Scratches on headboard and a chunk of wood missing. One side had holes in the incorrect place so waiting for replacement.
17 april 2026
Antwoord van Birlea Furniture
Thank you for taking the time to leave your feedback, and we’re really sorry to hear about the issues you’ve experienced with your order.
We understand how disappointing it is to receive parts with scratches and damage, as well as incorrect drilling on one side. This is not the quality we expect from our products, and we appreciate you flagging it.
I can see this has been passed to us by the retailer and we are just awaiting a final few details. We’ll make sure the replacement is processed as quickly as possible so you can get everything fully resolved.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Appalling delivery service
We experienced appalling service from Berlea. We waited in for the delivery of our item 3 times before it was finally delivered on the 4th attempt!! It took 4 weeks from the initial date! The previous 3 occasions the item had not been put on the van! Communication was not great and I when I rang and messaged them in the morning of the 4th delivery to check the item WAS on the van, I did not get a response. The item was left in the right area of the room but we were not asked if this was in the right place in that area. It was a very heavy item so difficult to move. Managed should have personally made sure the item was in the van.
16 april 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
We completely understand your frustration around the multiple delivery attempts and the delays involved. This is not the standard of service we aim to provide, and we appreciate how inconvenient it must have been to wait in on several occasions only for the item not to be loaded onto the van.
We also apologise for the lack of communication you received when trying to check on the status of your delivery. Our transport team will be looking into this further, as this falls short of the standard we expect and will be addressed internally.
Regarding the placement of the item, we’re sorry that this wasn’t confirmed with you on delivery. We understand how important it is, especially with heavier items, to ensure everything is positioned exactly where you need it.
Thank you again for bringing this to our attention, and we’re sorry for the frustration this caused. We have requested further information from yourself so that we are able to look into this further for you.
Beautiful bed
The bed i got is beautiful. It was fairly easy put together. I paired it with a matress from amazon and it is so comfortable.
There were some paint chips on the frame work. I did send a message via b and q but got no response.
Other than that my little girl loves it, and prefers her bed to mine ! .
As requested a order number please can you send an email address for me to contact you please.
10 april 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for your review! We're really pleased to hear you’re happy with the bed and that it was easy to assemble – and even better that your little girl loves it so much!
We’re sorry to hear about the paint chips and that you didn’t receive a response. If you’re able to provide your order number our Customer Service team can look into this further.
Thanks again for your feedback!
The bedroom furniture is beautiful
The bedroom furniture is beautiful. Well made quality products. I love it my bedroom looks amazing.
11 april 2026
Antwoord van Birlea Furniture
Thank you for your review! We're delighted to hear how happy you are with your bedroom furniture and that you're pleased with the quality.
It’s great to know it’s made such a difference to your space – we hope you continue to enjoy your new bedroom!
Antwoord van Birlea Furniture
Thank you for your review! We're really pleased to hear you were happy with the service and that the delivery was prompt.
It’s great to know our team came across as professional too – we really appreciate your feedback!
The person who did the delivery was…
The person who did the delivery was really helpful and polite
16 april 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for your review! We're really pleased to hear the delivery driver was helpful and polite – we’ll make sure this is passed on to the team.
We hope you’re happy with your order and enjoy your furniture!
I thoroughly recommend this Company
Good product, clear and up to date communication regarding despatch and delivery. I would definitely recommend this company.
14 april 2026
Antwoord van Birlea Furniture
Thanks for your review! We're really pleased to hear you're happy with the product and that communication around dispatch and delivery was clear and up to date.
We really appreciate the recommendation, and if you ever need anything in the future, we’re always here to help.
Very poor service
One of the men didn’t take off his shoes when it was muddy and wet outside. They couldn’t adjust the dressing table they put together, and left me to sort out the non-alignment of the drawer and the door. Even though they agreed it was out of line. The explanation for this was “we only put the furniture together, we don’t get trained for this, we don’t have the right tools on us, you’ll have to ring Furniture Village, they’ll sort it out.” They couldn’t get away quick enough. Very poor service having brought the wrong item in initially as well.
15 april 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thanks for your review, and we’re really sorry to hear about the experience you’ve described.
This is not the standard we expect from our delivery and assembly service. Our transport team will look into this further to understand what happened and ensure it is addressed appropriately.
We’re also sorry to hear there were issues with alignment during assembly and that the wrong item was brought initially — we appreciate how frustrating that must have been.
We have requested further information from you so that we are able to investigate this for you.
Over the moon with my Oak Double Wardrobe
I purchased an oak wardrobe from Birlea which was delivered 14th April 26. Over the moon with my purchase. No chipboard, good heavy quality oak. Easy to follow instructions and put it together within an hour.
I received notification of the delivery date and time slot of 1 hour, which was excellent. Great communications.
Delivery was on time and early. Delivery guys very helpful and professional.
So pleased with my purchase I am going to buy more furniture from Birlea soon.
14 april 2026
Antwoord van Birlea Furniture
Thanks for your review! We're really pleased to hear you're over the moon with your oak wardrobe!
It’s great to know you’re happy with the quality, the clear instructions, and how straightforward the assembly was. We’re also glad the delivery team and communication around your time slot met expectations — we’ll be sure to pass your kind words on.
We really appreciate your support and look forward to helping you again soon.
Excellent service 👏
Excellent service 👏
Communication, delivery and continuously kept up to date with delivery and time schedule. Courteous delivery guy.
Thank you Birlea Furniture
5*
15 april 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thanks for your review! We're really pleased to hear you were happy with the service from start to finish!
It’s great to know the communication and delivery updates kept everything clear, and that our delivery team were courteous on the day — we’ll be sure to pass that on.
Thanks again for choosing Birlea Furniture, and if you ever need anything in the future, we’re always here to help.
On time and excellent customer service.
13 april 2026
Antwoord van Birlea Furniture
Thanks for your review! We're really pleased to hear you were happy with the on-time delivery and our customer service.
If you ever need anything in the future, we’re always here to help.
Professional delivery
Perfect. On time.
Polite and professional delivery to my bedroom. A1. Highly recommend
...
14 april 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you so much for your kind words!
We’re really pleased to hear that your delivery arrived on time and that our team were polite and professional — it’s exactly the level of service we aim to provide.
We truly appreciate your recommendation and hope you enjoy your new purchase!
Fab communication, tracking & delivery!
Bought the Stockwell Wardrobe and drawers. Can't comment on these yet as only just delivered and not opened yet. However, the two young delivery guys were great and very polite. All communication from the company was fab and the tracking info brilliant! Would recommend.
14 april 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for your lovely feedback!
We’re so pleased to hear that you had a great experience with our delivery team and that you found the communication and tracking helpful — that’s exactly what we aim for.
We hope you love your Stockwell wardrobe and drawers once they’re all set up, and we really appreciate your recommendation!
Very helpful. Great service
The delivery was earlier than predicted. Drivers waited for me to return home. Very polite and helpful 👌
13 april 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for your kind review!
We’re so pleased to hear that our delivery team were able to accommodate you and that you found them polite and helpful — we’ll be sure to pass your feedback on to them.
We hope you enjoy your new purchase, and thank you for choosing Birlea!
Poor description
This product does not hold a 55inch tv as stated on product information. It took 2 people 3 hours to build, following instructions, to then discover out tv doesn’t fit. The instructions are poorly directed. As a result we couldn’t put the door on. This was due to not being able to be a contortionist and fix the door fitting on the inside of the unit.
Wouldn’t recommend this product.
2 april 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for your feedback — we’re really sorry to hear about your experience.
This certainly isn’t the standard we expect, especially when it comes to both the product specification and the assembly process. We understand how frustrating it must have been to spend so much time building the unit, only to find that your TV didn’t fit and that the instructions made things more difficult.
So we can look into this properly for you, could you please confirm the exact product you purchased? We’ll pass this over to our Customer Service team to investigate further, including the assembly instructions and the sizing information provided.
We appreciate you bringing this to our attention and hope to resolve this for you as quickly as possible.
Top delivery service
Delivery team were great, helpful and jovial. Couldn't have asked for a better team due to the care they took with our new table.
9 april 2026
Antwoord van Birlea Furniture
Thank you for your lovely review!
We’re so pleased to hear that our delivery team made such a positive impression — it’s great to know they took such good care with your new table and made the experience an enjoyable one too.
We hope you enjoy your new purchase, and thank you for choosing Birlea!
Antwoord van Birlea Furniture
Thank you for your review!
We’re really pleased to hear you found the service helpful, friendly and efficient — exactly what we aim for.
Thanks again for choosing Birlea, we hope you enjoy your new purchase!
Terrible customer service
I am more than disappointed with the service I received from this company. What should have been a straightforward job turned into a costly and frustrating experience.They have completely ruined my brand new carpet through careless handling and obvious negligence
The carpet was in perfect condition and is now damaged far beyond repair from dog poo stains (DO NOT BUY FROM THIS COMPANY )
13 april 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience.
This is certainly not the standard we expect from our delivery service, and we understand how upsetting it must be to find your home affected in this way. Our transport team will look into this further as a matter of urgency, as this is not the level of care we expect from anyone handling our deliveries.
We have requested further information from you so we can investigate this properly and support you in resolving the matter. Alternatively, please contact our Customer Service team at customerservices@birlea.com.
We appreciate you bringing this to our attention, and we sincerely apologise for the inconvenience caused.
Fantastic Delivery
Bed was delivered this morning as planned. Delivery driver was Fantastic - called me before delivery to let me know he is in the area. very friendly and chatty, asked what room I would the Bed to be in & carried it himself (double pine solid bed). He Ensured I was happy with the bed before signing.
Only problem was missing instructions and screws - waiting on response from supplier.
13 april 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for your review and for taking the time to share your experience.
We’re really pleased to hear the delivery itself went so well and that the driver was helpful, friendly, and made sure everything was placed where you needed it.
We’re very sorry to hear about the missing instructions and fixings — that’s not the standard we expect. Please be assured we’ll look into this with our team straight away and get the missing parts and instructions resolved for you as quickly as possible.
We appreciate you bringing this to our attention, and thank you again for choosing Birlea.
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