Fantastic old fashioned customer service!!! Hallelujah . Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Sm... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Sofas went together very easily, but are a little on the hard side. (Probably just a personal preference) Service from Birlea was very good and kept updated, but the same can't be said for Homebase w... Toon meer
I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who... Toon meer
Bedrijf heeft geantwoord
Ordered a Birlea servile 6 chest of Drawers Came within 7 days choice of delivery day. On delivery day was updated along the way actually delivered exact time Guys were very polite and respectfu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Contactgegevens
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Verenigd Koninkrijk
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Uitstekend
4K reviews
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Boxes was delivered
8 april 2026
Antwoord van Birlea Furniture
Thank you for your review!
We’re glad to hear your order was delivered safely and hope everything else met your expectations.
Thanks again for choosing Birlea — we really appreciate your support!
Item good delivery not
Happy with the item I ordered but not happy with the delivery unbox the item and placed in the room I wanted just to leve all the rubbish all over the floor and was going to go until I asked you not going to take or pick up the rubbish picked it up but not take
12 april 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for your feedback. We’re pleased to hear you’re happy with the item, but very sorry about your delivery experience.
After looking into this further, we can see the courier was arranged by the retailer rather than directly by us. We’ve therefore passed your comments on to the retailer so they can raise this with the courier and ensure it’s addressed appropriately.
We really appreciate you taking the time to let us know.
The delivery was great and the staff…
The delivery was great and the staff very pleasant and professional. A very nice bed, which is comfortable and feels sturdy. The lift up mechanism is easy to use and offers a large storage option otherwise lost. The head rest gives a comfy, closed in feel with the outward projecting sides. The only issue is with the constructing instructions. Both the video and booklet are not detailed enough and in some cases, parts mis-identified. Okay if you’ve put flat pack stuff together before, but could be an issue for some.
7 april 2026
Antwoord van Birlea Furniture
Thank you for your detailed review! We’re delighted to hear you’re happy with the delivery experience and that you’re enjoying your bed, especially the comfort and storage features.
We appreciate your feedback regarding the instructions and will pass your comments on to our team to help improve the clarity and detail for future customers.
Antwoord van Birlea Furniture
Thank you for your lovely review! We’re delighted to hear you’re very happy with your furniture and that the delivery service met high standards.
Antwoord van Birlea Furniture
Thank you for your review! We’re pleased to hear you received good service.
Antwoord van Birlea Furniture
Thank you for your fantastic review! We’re delighted to hear you were happy with the delivery and service — 10/10 means a lot to us!
My second Delivery.
10 april 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for your review! We’re glad to hear you were happy with your second delivery.
Delivery guy rang for exact directions.
Delivery guy rang for exact directions.
Polite and friendly.
Pleased with the item.
Packaged well.
8 april 2026
Antwoord van Birlea Furniture
Thank you for your review! We’re delighted to hear our delivery driver was polite and friendly, and that your item arrived well packaged. We’re also pleased you’re happy with your purchase.
Very good quality and delivery was…
Very good quality and delivery was amazing, the drivers helped and took the mattress up to bedroom because it was so heavy
31 maart 2026
Antwoord van Birlea Furniture
Thanks so much for your fantastic review!
We’re thrilled to hear you’re happy with the quality of your mattress and that the delivery went smoothly. It’s great that our drivers were able to help carry it up to your bedroom – we know how heavy these mattresses can be!
Wishing you many nights of comfortable sleep with Birlea.
Delivered as specified.
Delivered as specified.
Very well packaged.
Easy to assemble with excellent instructions.
12 maart 2026
Antwoord van Birlea Furniture
Thanks for your review!
We’re delighted to hear your mattress was delivered as expected and arrived well-packaged. It’s also great to know that the assembly was easy and the instructions were clear.
Here’s to many comfortable nights ahead with Birlea!
Absolutely stunning merchant’s chest
Absolutely stunning merchant’s chest. Very well put together. I love the shape it Looks absolutely stunning . The two men that delivered were friendly an curtious an took parcel upstairs to the room of my choice. A first class service I would recommend to every one.
26 maart 2026
Antwoord van Birlea Furniture
Thank you so much for your wonderful review!
We’re thrilled to hear that your merchant’s chest looks stunning and that the build quality met your expectations. It’s also fantastic that our delivery team were friendly, courteous, and able to carry it to the room of your choice.
We really appreciate your recommendation and hope it brings both style and functionality to your home for years to come!
Furniture delivered was damaged and…
Furniture delivered was damaged and this was pointed out during delivery but driver said he can't take it back. Therefore two weeks on and we still have the damaged furniture and no idea what is happening and i'm having to chase. Perhaps I should charge storage costs ?
23 maart 2026
Antwoord van Birlea Furniture
We’re very sorry to hear about this experience and completely understand your frustration.
I can see our Customer Service team have been in contact with the retailer and are currently awaiting a reply from them with how to proceed.
Thank you for bringing this to our attention and we hope we can resolve this for you soon.
Excellent delivery service highly…
Excellent delivery service highly friendly would recommend
2 april 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for your review!
We’re delighted to hear that you were happy with our friendly delivery service. It’s great to know you’d recommend us – that really means a lot!
Enjoy your new Birlea product!
Great delivery men
Positives - the delivery men were brilliant and very polite. They went over and above delivering a very heavy bed, taking it upstairs to the required bedroom which they didn’t have to do. They were very careful to not touch internal walls with the boxes. They arrived within the time scale given.
Just one negative - the date confirmed for delivery was changed to two days after which was disappointing but a discount was offered by Next where I bought the bed from so softened the blow.
1 april 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for your review and for taking the time to share your experience.
We’re really pleased to hear that our delivery team made such a positive impression — we’ll be sure to pass your kind comments on to them. It’s great to know they went the extra mile and handled everything with care.
We’re sorry to hear that your delivery date had to be changed and appreciate your understanding in this situation. Our transport team will look into this further, as this isn’t the standard we aim to provide.
Thank you again for your feedback, and we hope you enjoy your new bed.
Arrived within the time window and were…
Arrived within the time window and were polite, professional and efficient. Highly recommended.
1 april 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thank you for your great review.
We’re delighted to hear that your delivery arrived within the time window and that the team were polite, professional and efficient — that’s exactly the level of service we aim to provide.
We really appreciate your recommendation and hope you enjoy your purchase.
Professional
Just received my delivery of a mattress. Plenty of notification along the way. New exactly when they were arriving. Pleasant and helpful when delivering into the house.
1 april 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thanks so much for your feedback!
We’re really pleased to hear you were kept well informed throughout the delivery and that the team were helpful and pleasant on arrival.
We hope you enjoy your new mattress and wish you many great nights’ sleep!
Was very welcomed an was very helpful xx
27 maart 2026
Antwoord van Birlea Furniture
Thanks so much for your lovely feedback!
We’re really pleased to hear you felt welcomed and found the team helpful – it means a lot to us.
Thanks again for choosing Birlea!
Brilliant all round!
Brilliant communication regarding delivery, bang on time. Really friendly helpful delivery driver too. Quality excellent and fabulous packaging. Everything very secure with no risk of product damage. Highly recommended
31 maart 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thanks so much for your amazing feedback!
We’re delighted to hear the delivery communication was spot on and that everything arrived right on time. It’s great to know the driver was friendly and helpful too.
We’re also really pleased you’re happy with the quality and packaging – we take a lot of care to make sure everything arrives safely and in perfect condition.
Thanks again for the recommendation, it really means a lot!
Fast delivery
Fast delivery! Delivered direct to front door, as requested.
Quality of product is strong and sturdy. Great buy!
25 maart 2026
Antwoord van Birlea Furniture
Thanks so much for your great feedback!
We’re really pleased to hear your delivery was quick and followed your request, and that you’re happy with the quality too. It’s great to know you’re finding the product strong and sturdy.
Thanks again for choosing Birlea!
Great delivery service
Great delivery service, good communication and friendly delivery staff. Great bed very happy.
23 maart 2026
Review zonder uitnodiging
Antwoord van Birlea Furniture
Thanks so much for your feedback!
We’re delighted to hear you had a smooth delivery experience with good communication and friendly staff. It’s wonderful to know you’re happy with your new bed too!
Wishing you many nights of great sleep with Birlea.
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