I like to be able to log our (myself and Buddy) walks and have a comparison of similar breeds. I enjoy taking part in the quizzes and test my knowledge as well as learning new facts. Biscuit support... Toon meer
Bedrijf heeft geantwoord
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Used to be a lot better rewards. Has changed again not for the better .. knew what you were getting and build up of rewards. In last week the app has frozen every day .. seems to be not as reliable as... Toon meer
Big changes have ruined this app This used to be a great app for earning biscuits (rewards) that you could exchange for vouchers as an incentive to walk your dog. Since the changes made on 1st... Toon meer
Bedrijf heeft geantwoord
Absolutely great app. I use it everyday with both of our dogs. Would recommend to everyone. Follows our everyday walks, with different advice. Plus the great opportunity to earn biscuits to cash in fo... Toon meer
Bedrijfsgegevens
Over Biscuit Pet Care
Geschreven door het bedrijf
Biscuit is the pet care app that rewards you for helping your dog thrive.
Track your walks, build your Care Score, complete Quests, enter exciting competitions and earn Biscuits, as you make every step count. Unlock Treat Mode to enjoy everyday perks like tastecard dining out, Coffee Club and double competition entries.
From healthier routines to little rewards along the way, Biscuit helps you care for your dog with confidence while making every walk a little more rewarding.
Download the Biscuit app
Contactgegevens
Cromwell Road, SW7 4AF, London, Verenigd Koninkrijk
- support@biscuitpetcare.com
- biscuitpetcare.com
3,5
Gemiddeld
2K reviews
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Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I was loving the app and getting my…
I was loving the app and getting my vouchers but after today’s update I have cancelled my subscription. The new perks are not perks at all, there are no coffee shops on the app near me and The taste card is also not good within my area and this is often an offer you get with making purchases. Very disappointed
1 juli 2026
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi Alice, thanks for letting us know, and we're sorry the new perks don't work in your area, that's fair feedback and we're logging it. Your existing balance is still yours to use until 31 July through "Where did my Biscuits go?". If we can help with your account or cancellation, email support@biscuitpetcare.com. Many thanks, The Biscuit Team.
Ruined completely…
I have been using and enjoying this app for a couple of years until it was ruined by introducing a subscription charge. I however continued to use for free without subscribing as I enjoyed tracking my dog walks and still managed to build up enough biscuits to get a £10 voucher every so often. Unfortunately there is now no point in using the app, the biscuit rewards have been removed completely in favour of entries into competitions that you have a very slim chance of winning. Such a shame that something enjoyable and rewarding has been completely ruined. I will be deleting the app 😒
1 juli 2026
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi Esther, thank you, and we're sorry the change has taken the enjoyment out of it for you. We know competitions won't appeal to everyone. Your previous balance can still be used until 31 July via "Where did my Biscuits go?" before you go. If you'd like any help, we're at support@biscuitpetcare.com. Many thanks, The Biscuit Team.
The new update is rubbish
The new update is rubbish. My dog is older now so we don't go out as much, I have had the app for a few years and with each change it gets worse, like most rewards are pointless. I had been saving them up for a larger reward, there are not even a mixed of vouchers prices, to be honest it's crap now. I was thinking about joining the paid service but I think I'll give a a few weeks then get rid of it. You had a really good app and I used to tell other people but now it's not worth telling anyone.
1 juli 2026
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi, thank you for sticking with us over the years and for the honest note. We hear you on wanting a wider mix, and we're feeding that back. The new direction won't be right for everyone, and we're sorry it's missing the mark for you. Your balance is still usable until 31 July via "Where did my Biscuits go?". For anything we can help with, email support@biscuitpetcare.com. Many thanks, The Biscuit Team.
What have you done
What have you done? I have used the app for a couple of years and paid for the Biscuit plus the day it went live. Well after today’s update and removal of things like Amazon vouchers I have cancelled two out of the three subscriptions my family has. The only one I have kept is the one we have free thanks to Waggel.
Cashed in my Biscuits then cancelled subscriptions and judging by Trust Pilot reviews I am not the only one and a Facebook group for Biscuit App users pretty much every one has complained about the update. Great Job marketer and developer - I give Biscuit six months now
1 juli 2026
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi David, thank you for the feedback and for being with us from the start, we're sorry the update prompted you to cancel. Anything we can help with on your remaining subscriptions, just email support@biscuitpetcare.com. We are reading all of the feedback, including the tougher messages like yours. Many thanks, The Biscuit Team.
Was great, now a totally useless app
Really disappointed with the 1st July update. I have had the biscuit app from the very beginning, and despite the changes several years ago making it a paid app to access the same level of savings as the original free app, I still felt it was worthwhile. For the price of a monthly subscription the savings won’t be worth it, as I rarely eat out and prefer to support local coffee shops rather than the huge chains. I used to save biscuit points over a month or 2 and cash in for a voucher to be used at a retail store, and that has all been taken away from the app today. I will be cashing out my remaining biscuits and deleting the app. What a shame they have made such drastic changes overnight, without informing subscribers previously.
1 juli 2026
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi Jamie, thank you for the years of support and for the honest feedback. We did send out emails to all our users before the change. We're sorry the change isn't right for how you use Biscuit. There's a window until 31 July to use your existing balance via "Where did my Biscuits go?" before you decide. If we can help with your account, email support@biscuitpetcare.com. Many thanks, The Biscuit Team.
Was amazing
Was amazing, but now just copying the masses. Have been a plus member since day 1, but cancelled now. The vouchers made you unique, I've had nearly £200s of shopping vouchers since we started and have encouraged others to sign up, plus my dog got extra walks or longer walks because of it. Many many many other companies offer 2 4 1 with taste cards and similar for free. I have one with my my one provider. 1 with my bank. Honestly believe the change to competitions will lose you a great number of subscribers, you had a niche but you've ignored probably what people signed up for. Did you consult us? NO.. It's a real shame.
1 juli 2026
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi, thank you, and we're sorry to see you go after being with us from day one. This move won't suit everyone, and feedback like yours is exactly what we're taking on board. Your balance is still available until 31 July via "Where did my Biscuits go?". Anything we can help with on your account, email support@biscuitpetcare.com. Many thanks, The Biscuit Team.
Don’t subscribe it’s pointless!!!!
Where to start? I’ve been a customer since this app was free, however they then moved it to paid subscription of £3.99 a month which I figured was worth it as I was getting at least a £10 voucher every 2 months with the points I was managing to collect. Now for some utterly ridiculous reason they have decided to abolish this altogether and instead of being able to choose a voucher such as Amazon you have to put your vouchers toward COMPETITION ENTRIES!!!!! If you don’t want to do this the other option is putting money towards taste card or coffee???!!!! I do not eat out and I do not get coffee whilst I’m out therefore none of that is relevant. Previously I opted for Amazon vouchers to use on stuff toward my dog which is no longer an option!!! I do believe under the Consumers Rights Act 2015 you have violated that terms of the contract in which all of your customers have signed up for. The Consumers Rights Act states that you can only alter terms if you give customers 30 days notice to cancel their contract which you did not do.
What’s more I have commented the above on your Facebook page with lots of people agreeing with me only to be BLOCKED!! BLOCKED by a business that I’m paying in to for telling the truth!!
On reading all of the comments on your advert before I was BLOCKED I could see that not one person has agreed with these changes, there was not one positive comment, in fact all I was reading was people cancelling their subscriptions!!!
Absolutely disgraceful way to treat your customers Biscuit!!!
1 juli 2026
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi, thank you for taking the time, and we're sorry for the frustration. We'd like to clarify a few things for you,
your Biscuits haven't been lost. You have until 31 July to still use your existing balance through the "Where did my Biscuits go?" option in the app, and that includes exchanging it for a voucher to spend with a range of merchants, not only on competition entries or dining offers. So the balance you built up is still yours to use.
It's never our intention to silence honest feedback, and we're sorry if it felt that way.
On the change itself, there's been a lot of research behind it, but we know the new rewards direction won't suit everyone. We also recognise that this is a change to the current rewards programme, and I'm sorry it hasn't landed well for you.
On your subscription: Biscuit Plus is purchased through the app store, so you're free to cancel at any time directly there, with no notice period, and no further payments are taken once you do. Refunds for store purchases are handled by the app store, and we're happy to walk you through it, just email support@biscuitpetcare.com.
If you'd like us to look into anything on your account, we're at support@biscuitpetcare.com and we'll be very happy to help you directly.
Many thanks,
The Biscuit Team
Newest update is highly disappointing
Newest update is highly disappointing, not everyone enjoys dining out or coffee date to use it enough! Bring vouchers back, I'm positive I am not the only one deleting the app today. Paid for annual subscription, which I feel been taken advantage of due to recent changes
1 juli 2026
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi, thank you for being straight with us, and we're sorry the update has left you feeling let down, especially as an annual subscriber. That's a real commitment on your part, and feeling short-changed after it isn't what we ever want.
One thing worth clearing up: the new Treats are more than coffee. Through the perks, you get 2-for-1 mains, 50% off food or 25% off your bill at 6,500+ restaurants. And the Coffee Club isn't just for coffee, it's money off any drink the cafe makes, so it works whether you're a tea, hot chocolate or iced drink person.
If it doesn't, you're not stuck with it. You can cash out your Biscuits balance from within the app, and we're adding more online and everyday offers you can use without leaving the house.
We don't want to lose you, and honest feedback like yours is exactly what shapes what we add next. You can always reach us at support@biscuitpetcare.com.
Happy walks,
The Biscuit Team
What have you done
What have you done? Chopping and changing your mind on how we eran biscuit points then taking away the vouchers that we are saving for. Then insult me by saying I only have 30 days to use my biscuits that I've saved when you've taken away what I've been saving for? Come on ? It's not about making the app for a healthy dog. It's about you making money! Admit it this update is shit.
1 juli 2026
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi Natalie, thank you for being honest, even though it's hard to read. After saving towards rewards that then changed, you've every right to be annoyed.
We won't pretend the 1 July update didn't shift things, so here's the thinking behind it. Instead of slowly saving points for one-off vouchers, keeping up your walks now unlocks Treats through tastecard: 2-for-1 mains, 50% off food or 25% off your bill, plus money off coffee, across 6,500+ restaurants and cafes. The more consistently you and your dog get out, the more you get back, again and again, rather than saving for months towards a single reward.
The Biscuits you'd already built up are still yours. If what you were saving for has gone, you can cash out your balance from within the app so nothing goes to waste.
We hear the bigger point too, that this should be about your dog's health first. That's exactly what the new model rewards, the routine of getting out together, and feedback like yours keeps us honest on it.
Happy walks,
The Biscuit Team
Was good
Was good, but not alot of good to me as no coffee shops or restaurants near me
1 juli 2026
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi Andrew, thanks for the honest feedback, and we're sorry the rewards haven't suited where you are. Brilliant walk tracking only goes so far if you can't easily use what you earn.
Since 1 July, keeping up your walks unlocks Treats through tastecard, discounts on meals and coffee at 6,500+ venues. If there aren't many near you, that's not much comfort, so here's the part that matters for you: you don't need a local venue to get value from your Biscuits. You can cash out your balance from within the app, and we're adding more online and everyday offers you can use wherever you are.
Drop us a line at support@biscuitpetcare.com if you'd like a hand, and tell us your area. It genuinely helps us prioritise where to add partners next.
Happy walks,
The Biscuit Team
I’ve had the biscuit app a number of…
I’ve had the biscuit app a number of years, initially I thought it was great and the rewards were easy to reach, the app itself is useful to see how far you have walked with your dog. Last year it changed to subscription and I remained a non subscriber. The rewards were much harder to earn but I had some saved from previously. This morn 1st July 2026 I couldn’t access the app without uploading an update which I did. Turns out my rewards already earned ( almost £40) previously were now worth £23. No problem with change or updates but I was not notified about the changes, if I had been I would have cashed the rewards in a few days ago getting almost double.
I will keep the app but purely for distance walked. I have had the app over five years and feel disappointed that I was not made aware of the changes to the reward system. The new update looks harder again to achieve points.
Used to be a great app but not anymore in my opinion - purely due to the lack of notice about changes. 🙁
1 juli 2026
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi, and thank you for sticking with Biscuit for over five years. That genuinely means a lot, and we're sorry the 1 July changes have left you feeling let down.
We did email customers ahead of the changes to explain what was happening and to flag the window for using your existing balance. It's clear that the message didn't reach you in time, and whether it landed in a spam folder or slipped past in a busy inbox, the result is the same for you, and that's frustrating. We're sorry it worked out that way.
We're glad the walk tracking is still earning its place on your phone, and we'd love the chance to win back your confidence in the rest over time.
Happy walks,
The Biscuit Team
Recorded walks disappear
App is a little unwieldy. If you record a walk but then don't wait and hit the 'continue' button, it doesn't save it. Also some walks just disappear. Haven't managed to get enough points/biscuits for anything yet despite hitting daily targets. Looks like you only get anything if you pay for the premium/plus version. Seems more trouble than it's worth remembering to start it before each walk. Think I'll probably be freeing up some space on my phone soon.
1 juli 2026
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi Nicola,
Thanks for taking the time to leave such detailed feedback. We’re really sorry to hear you’ve had trouble with your walks not saving or disappearing, and we completely understand how frustrating that must be.
We’d love to investigate this for you, as it doesn’t sound like the experience we want you to have. Please get in touch with us at support@biscuitpetcare.com and include as much detail as you can, such as your phone model, whether you’re using iPhone or Android, and if possible, the date and time of any walks that disappeared. This will help us look into what’s happening.
We’re also sorry to hear that earning rewards has felt disappointing. We really appreciate you sharing your thoughts, as feedback like this helps us improve the experience for everyone.
We hope you’ll give us the chance to help get things back on track.
The Biscuit Team
Antwoord van Biscuit Pet Care
Hi Mia,
Thank you so much for your lovely review!
We’re delighted to hear you’re enjoying Biscuit and that it’s helping you care for your pup in a fun and useful way. Making pet care feel rewarding and enjoyable is exactly what we’re all about, so your kind words have really made our day.
Thanks for being part of the Biscuit community. Here’s to many more adventures, healthy habits, and happy tail wags together!
The Biscuit Team
I cancelled my subscription as Biscuit…
I cancelled my subscription as Biscuit does not support overseas walks. I am currently touring Europe in my motorhome with my pooch and find it frustrating our walks cannot be rewarded. My PitPat recognises our activity. Poor service
31 mei 2026
Antwoord van Biscuit Pet Care
Hi Victoria,
Thank you for taking the time to share your feedback.
We're sorry to hear that Biscuit didn't fit your needs while travelling across Europe with your dog. We completely understand how frustrating it must be to stay active, see your walks recognised by PitPat, but not be able to earn rewards through Biscuit during your trip.
Biscuit has always been a UK-focused app, and rewarded walks have only ever been available within the UK. This has been the case since Biscuit launched and is outlined in our Terms & Conditions, which state that Biscuit is intended for UK residents and UK-based use.
That said, we appreciate that this can be disappointing for members who spend extended periods travelling abroad with their dogs, especially when activity is still being tracked through PitPat.
Feedback like yours is incredibly valuable because it helps us understand how people are using Biscuit and where there may be opportunities to improve in the future. We've shared your comments with the team.
We wish you and your pooch many happy adventures across Europe. If you'd like to share any additional feedback, we'd love to hear from you at support@biscuitpetcare.com.
The Biscuit Team
I like to be able to log our (myself…
I like to be able to log our (myself and Buddy) walks and have a comparison of similar breeds. I enjoy taking part in the quizzes and test my knowledge as well as learning new facts.
Biscuit support team do a great job in sorting any issues promptly
3 juni 2026
Antwoord van Biscuit Pet Care
Hi Jill,
Thank you for taking the time to leave such a thoughtful review! 🐾
It’s fantastic to hear that you’re enjoying tracking your walks with Buddy, comparing progress with similar breeds, and getting involved with our quizzes. We love helping people discover new things about their dogs while celebrating the journey they’re on together.
We’re especially pleased to hear that our support team has been able to help quickly whenever you’ve needed us. Your feedback means a lot to the whole pack and motivates us to keep making Biscuit even better.
Thank you for being part of the Biscuit community, and give Buddy a fuss from us!
The Biscuit Team
Had an issue with the app
Had an issue with the app, the team at Biscuit went over and above to sort it out, first class service.
4 juni 2026
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi Ian, thanks so much for this. We're chuffed the team could get things sorted and turn a wobble into a win. Going over and above is exactly what we aim for, so it means a lot to hear it landed that way. If you ever need a hand again, we're only an email away at support@biscuitpetcare.com. Happy walks, The Biscuit Team
Great to earn whilst walking your dog.
Great to earn whilst walking your dog.
Thank you so much for the free coffees at Costa...
1 juni 2026
Antwoord van Biscuit Pet Care
Hi Alison, free coffees on your walks? That's the dream. We love that Biscuit's turning your everyday strolls into little Costa treats, and there's plenty more where that came from. Thanks so much for the lovely words, and keep those steps (and your pup) happy. Anything you ever need, we're at support@biscuitpetcare.com. Happy walks, The Biscuit Team
Great rewards
14 mei 2026
Antwoord van Biscuit Pet Care
Hi Alun, short and sweet, just like a good treat. We're thrilled you're loving the rewards. Keep walking, keep earning, and if you ever need us we're at support@biscuitpetcare.com. Happy walks, The Biscuit Team
Have been with biscuit from the…
Have been with biscuit from the beginning. It makes so much sense to get freebies for walking your dog when you would do it anyway. We like to use our points at miller and carter and always reward our dog with some steak.
I have recommended this to several friends who have all joined and are happy.
14 mei 2026
Antwoord van Biscuit Pet Care
Hi Dawn, what a brilliant review, thank you. Having you with us right from the beginning means the world, and we love that your dog gets a steak at Miller & Carter for all those walks. That's rewards done right. A huge thank you too for spreading the word to your friends, it's walkers like you who make Biscuit what it is. If you ever need anything, we're at support@biscuitpetcare.com. Happy walks, The Biscuit Team
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