I like to be able to log our (myself and Buddy) walks and have a comparison of similar breeds. I enjoy taking part in the quizzes and test my knowledge as well as learning new facts. Biscuit support... Toon meer
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Used to be a lot better rewards. Has changed again not for the better .. knew what you were getting and build up of rewards. In last week the app has frozen every day .. seems to be not as reliable as... Toon meer
Big changes have ruined this app This used to be a great app for earning biscuits (rewards) that you could exchange for vouchers as an incentive to walk your dog. Since the changes made on 1st... Toon meer
Bedrijf heeft geantwoord
Absolutely great app. I use it everyday with both of our dogs. Would recommend to everyone. Follows our everyday walks, with different advice. Plus the great opportunity to earn biscuits to cash in fo... Toon meer
Bedrijfsgegevens
Over Biscuit Pet Care
Geschreven door het bedrijf
Biscuit is the pet care app that rewards you for helping your dog thrive.
Track your walks, build your Care Score, complete Quests, enter exciting competitions and earn Biscuits, as you make every step count. Unlock Treat Mode to enjoy everyday perks like tastecard dining out, Coffee Club and double competition entries.
From healthier routines to little rewards along the way, Biscuit helps you care for your dog with confidence while making every walk a little more rewarding.
Download the Biscuit app
Contactgegevens
Cromwell Road, SW7 4AF, London, Verenigd Koninkrijk
- support@biscuitpetcare.com
- biscuitpetcare.com
3,5
Gemiddeld
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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The biscuit app was initially very…
The biscuit app was initially very good.you were rewarded for walking your dog you could see the route taken and distance walked.a very technical hliches when walks were not saved or difficulty uploading photos of insurance,proof of flea and tick tablets.hiwever,it then changed,you had to subscribe and the walks changed to quests with less reward for the same walks.i have uninstall the app.
1 september 2025
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi Deborah,
Thank you for taking the time to share your experience. We’re really sorry to hear that you ran into some technical issues and felt disappointed by the recent changes. That’s never the experience we want for our community.
Have you had a chance to get in touch with our support team? If not, we’d love to hear more about the difficulties you faced with uploading proof of insurance or flea and tick treatments. It would really help us understand what went wrong and make improvements where we can.
As for the changes in the app, we’ve introduced subscriptions to help us build a more sustainable and rewarding experience long term. The good news is, we’ve actually added even more rewards and new ways to earn than before. Quests are just one part of it, and there are more exciting features in the works.
If you’re open to giving Biscuit another try, we’d love to help get you set up again and back on track.
Thanks again for your feedback,
The Biscuit Team
Love this app it tells you where you…
Love this app it tells you where you have been and for how long and how well you’ve been doing with looking after your pets and you get rewarded for it
7 januari 2026
Antwoord van Biscuit Pet Care
Hi Julie
What a lovely review, thank you. We’re so pleased to hear you’re enjoying seeing where you’ve been, how long you’ve walked, and how you’re doing overall. It’s all about those little moments that add up, and it’s great to know Biscuit is helping make it feel even more rewarding.
Keep up the great work, you’re doing your pets proud.
Warm wags,
The Biscuit Team
Love this app great way to get a little…
Love this app great way to get a little back by walking the dog
10 maart 2025
Antwoord van Biscuit Pet Care
Hi Samantha,
Thanks so much for the kind words. We’re so glad you’re loving the app. A bit of fresh air, time with your dog, and a little something back while you’re at it, what’s not to love?
It means a lot to have you with us on this journey. Here’s to more walks, more rewards, and more tail wags.
All the best,
The Biscuit Team.
Biscuit is a must have app for any dog…
Biscuit is a must have app for any dog owner. So far since starting to use the app in May 2025 I've earned £160 of M&S vouchers and won a Samsung galaxy phone. It's a no brainer as it doesn't cost anything to use and you get rewarded for recording your walks.
16 december 2025
Antwoord van Biscuit Pet Care
Hi Neil,
Wow, what a brilliant bit of feedback, thank you so much for taking the time to share it. We’re absolutely chuffed to hear how much Biscuit has added to your routine since May. £160 in M&S vouchers and a Samsung Galaxy? Now that’s what we call making every step count.
It’s stories like yours that keep us going. Biscuit is all about rewarding the small things that make a big difference, and it’s lovely to see that shining through.
Here’s to many more rewarding walks with your four-legged sidekick. You’re smashing it.
Warm wags,
The Biscuit Team.
Terrible, glitchy, unreliable app
The app has always been glitchy but since it switched to a "Free version" and a "premium" paid option it is useless - it rarely saves a walk correctly - you do the walk, it shows on the app then when you try to save it instead it pauses the walk and won't let you save it. Other times, it appears to save but the next day you go to walk again and it is stuck on yesterday's walk data so doesn't log the new day as a new walk.
I can only think this is deliberate to try to get people to sign up to the paid version as it was never this bad before. I am ready to give up using it now - it is useless and simply not worth the effort.
Nice ideas - terrible delivery.
18 december 2025
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi Hannah,
We are really sorry to hear how frustrating your experience has been. When walk tracking does not work as expected, it takes the joy out of something that should feel simple and rewarding, and we completely understand why you would feel fed up.
The issues you have described are not something we are currently seeing across the app, which means we would really like to look into this with you directly. If you can get in touch with us at support@biscuitpetcare.com, our support team can help troubleshoot straight away and gather the right details for our tech team to investigate properly.
Your feedback is genuinely helpful, and sharing more information with us will allow us to understand exactly what is happening and work towards a fix. We never want Biscuit to feel unreliable, and we would love the chance to support you and improve your experience.
Thank you again for taking the time to leave a review. We hope we can turn things around for you.
Warm regards,
The Biscuit Team
Can't get it to work
**** updated review ****
Following extensive consultation with pitpat customer services who were absolutely superb I received a replacement activity monitor which is working fine . Pitpat customer service really cannot be faulted.
Slightly disappointed that pitpat walk data does not transfer to biscuit and you have to individually start a walk on biscuit each time but the mapping function and activity log are wonderful.
I have upgraded my star rating now.
Original review - I am a waggel customer. Received free pitpat via biscuit. App still says it's ordered. Can't get activity monitor to sync. I press the button. Paw goes orange. It's not working. Waste of time I feel
13 december 2025
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hello Mark,
Thank you for taking the time to share your experience. We’re really sorry to hear how frustrating this felt at the time. We completely understand how disappointing it is when something doesn’t work as expected, especially when you’re excited to get started.
We’ve checked on our side and can see that your PitPat has since been successfully activated and synced. Activity data came through on the 17th and 18th of Dec, and your account was awarded the Biscuits for syncing, which tells us everything is now working as it should, which is great! It looks like the initial delay may have been part of the setup process, which can sometimes be a bit confusing on first use.
If anything still feels unclear, or if you’d like help with your Biscuit app, our fantastic support team would love to help. You can reach us anytime at support@biscuitpetcare.com and we’ll happily walk you through things step by step.
If you feel that things are running more smoothly now, we’d really appreciate it if you considered updating your review to reflect your current experience. Feedback like yours helps other pet parents know what to expect and helps us continue improving Biscuit for everyone :)
Thank you again for choosing Biscuit and we wish you and Denver many happy walks throughout this festive season! 😊
Warm regards,
The Biscuit Team
Brilliant Biscuit Petcare
I cannot fault biscuit petcare any problems they are quick to sort out any problems. I am a subscriber and will continue to be. I don't need any motivation to walk my dogs but it just makes it more fun and with the pitpat activity trackers I am always on top of how far we're walking. I know not everyone was happy when it went over to subscription but it works for me
11 december 2025
Antwoord van Biscuit Pet Care
Hello Diane
Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friends, and it’s heartwarming to know we’re hitting the mark.
Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. If you have any pawsome ideas or suggestions, we’d love to hear them!
Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit family. Here’s to even more adventures with your best mates!
Warmest regards,
The Biscuit Team
Improved mental health
Just enjoy the tasks and quizes good for mental health and getting out
3 december 2025
Antwoord van Biscuit Pet Care
Hello Tania
Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friend, and it’s heartwarming to know we’re hitting the mark.
Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. If you have any pawsome ideas or suggestions, we’d love to hear them! Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit family. Here’s to even more adventures with your best mate!
Warmest regards,
The Biscuit Team
Highly recommend getting Biscuit
Thoroughly enjoying Biscuit and highly recommend it for anyone with a dog.
I think I've earned nearly £100 in rewards over the last year, so it is worth paying the subscription fee.
12 november 2025
Antwoord van Biscuit Pet Care
Hi Jason
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com, we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
Used to be brilliant… now just another cash-grab
I’ve used Biscuit for years, and it genuinely used to be an amazing community-driven pet-walking app. It felt friendly, supportive, and centred on pet wellbeing. Unfortunately, the app has completely changed — and not for the better.
Over the past year, Biscuit has become increasingly commercialised. Features that were once free and core to the community now feel locked behind paywalls, pop-ups, or upsells. The focus has shifted from helping owners bond with their pets to squeezing every possible penny out of users. What used to feel like a neighbourhood hub now feels like a storefront.
I’m far from the only one saying this. Recent App Store reviews echo the same frustrations: long-time users calling the app “greedy,” “unrecognisable,” and “a waste of time compared to what it used to be.” It’s disappointing to watch a genuinely useful tool lose its heart for the sake of profit.
Unless the developers reverse course and remember why people loved Biscuit in the first place, I’d strongly recommend avoiding it. There are other pet-walking apps out there that still value their users over monetisation.
A real shame — this was once one of my favourite apps, and now I barely recognise it.
28 november 2025
Review zonder uitnodiging
Antwoord van Biscuit Pet Care
Hi Jake,
Thank you for taking the time to share this, especially as someone who has been with Biscuit for such a long time. It is genuinely hard to read that something which once felt supportive and community-driven now feels unrecognisable to you, and we are really sorry for that disappointment.
You are right that Biscuit has changed. The reality is that the old way was not sustainable long-term. To keep Biscuit around, improving, and properly supported, we had to evolve how the app works and how it is funded. Without that shift, Biscuit simply would not be able to continue.
What has not changed, and never will, is our mission. Biscuit exists to help dogs live healthier lives and to support the bond people build with them through everyday habits like walking. That is still the reason we build features, track walks, and reward positive routines. Premium options help fund the team, the technology, and the ongoing improvements that keep the app running for everyone, including those on the free plan.
We understand that change can feel like something being taken away, especially when you have seen Biscuit. Your feedback is important, and it helps us reflect on how we communicate and balance sustainability with the warmth and community that people loved from the start.
If you would like to talk this through or share more about what you miss most, we would genuinely welcome that conversation at support@biscuitpetcare.com.
Thank you for being part of Biscuit’s journey, past and present. We are still here to make every step count, and we hope we can earn back your trust.
Warm regards,
The Biscuit Team
Biscuit is quite innovative
Biscuit is quite innovative. I think it’s a great app and along with PitPat I am managing to explore all the advantages of having it. I have struggled a bit with finding my way around and achieving goals with my dog. I am elderly so understand that new technology isn’t my forte
I do love the collar monitor to log walkies
13 november 2025
Antwoord van Biscuit Pet Care
Hi Irene
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com—we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
Love using the biscuit app for walking…
Love using the biscuit app for walking the dogs. It tracks our walks and gives us rewards at the same time! Good offers available too!
10 november 2025
Antwoord van Biscuit Pet Care
Hi there
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com—we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
Rewards for walking my dog cant go…
Rewards for walking my dog cant go wrong but downside only available to Waggel insurance members
3 november 2025
Antwoord van Biscuit Pet Care
Hello Cheryl
Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friend, and it’s heartwarming to know we’re hitting the mark.
Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. If you have any pawsome ideas or suggestions, we’d love to hear them! Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit family. Here’s to even more adventures with your best mate!
Warmest regards,
The Biscuit Team
It helps me to get up and walk my dog…
It helps me to get up and walk my dog everyday. And I get a good walk to . Very enjoyable we love it .
8 november 2025
Antwoord van Biscuit Pet Care
Hi Wendy
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com—we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
Antwoord van Biscuit Pet Care
Hi there
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com—we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
Antwoord van Biscuit Pet Care
Hello Dawn
Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friend, and it’s heartwarming to know we’re hitting the mark.
Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. If you have any pawsome ideas or suggestions, we’d love to hear them! Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit family. Here’s to even more adventures with your best mate!
Warmest regards,
The Biscuit Team
Antwoord van Biscuit Pet Care
Hi Yvonne
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com—we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
It’s a good way to keep track of your…
It’s a good way to keep track of your dogs walking with rewards aswell
2 november 2025
Antwoord van Biscuit Pet Care
Hello Marion
Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friend, and it’s heartwarming to know we’re hitting the mark.
Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. If you have any pawsome ideas or suggestions, we’d love to hear them! Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit family. Here’s to even more adventures with your best mate!
Warmest regards,
The Biscuit Team
Great help as always
At first I had a little trouble using the site as I couldn’t get it to work, but the biscuit team have been so helpful in my troubles with the internet.
I actually think it was my fault it wasn’t working but there help was fantastic so thank you
16 oktober 2025
Antwoord van Biscuit Pet Care
Hi Dan
We’re over the moon about your 5-star review—thank you!
It’s such a delight to hear about your positive experience with Biscuit. Your kind words are the ultimate treat for our team! At Biscuit, we believe that every walk, treat, and little win matters. We’re so glad we’ve been able to make your journey with your furry friend even more special.
If there’s anything you’d like to see more of, please don’t hesitate to share your ideas at support@biscuitpetcare.com. We’re always listening and love hearing from you! Thanks again for your kind words and for being part of the Biscuit journey.
With gratitude,
The Biscuit Team
Really enjoying this app it’s increased…
Really enjoying this app it’s increased mine and my dogs fitness and I’ve just earned my first voucher.
21 oktober 2025
Antwoord van Biscuit Pet Care
Hi Gemma
We’re over the moon about your 5-star review—thank you!
It’s such a delight to hear about your positive experience with Biscuit. Your kind words are the ultimate treat for our team! At Biscuit, we believe that every walk, treat, and little win matters. We’re so glad we’ve been able to make your journey with your furry friend even more special.
If there’s anything you’d like to see more of, please don’t hesitate to share your ideas at support@biscuitpetcare.com. We’re always listening and love hearing from you! Thanks again for your kind words and for being part of the Biscuit journey.
With gratitude,
The Biscuit Team
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