Blucando Reviews 75

Very helpful and polite. Went through all that could have be len wrong and was all sorted within minutes.

We recently had a giant migration which the entire office was nervous about. Fear not! Brian Savage and Chris Cake looked after us the whole time, even weeks after the event. We've been supported throughout the whole process and we've been extremely grateful.

Ashley is a brilliant helpdesk support! Calm, friendly, reassuring - and solved the issue. A great brand ambassador

Ashley was great and very patient when assisting me. I’m not the most I.T savvy and would’ve chucked the laptop out the window if he wasn’t so calm!

Blucando inherited us with a 'patched together' system some years ago and have helped us navigate its quirks until a power surge problem about a year ago spelt the death knell. They jumped to the problem, devised plans for a whole new system, liaised with our SAGE accounting system (SAGE being rather difficult to work with) on our behalf, held them to account when necessary on our behalf and made what had been a distressing winter trying to get anything to work a smooth journey to the whole new system we have received this summer. They have made adjustments where necessary to suit our needs, even when reducing the job in some areas, they have been clear with great communication and I have to say, the post migration support was second to none even calling us to check how we were doing when they hadnt heard for a day! Our project aside they are quick to respond to general queries and are expert at putting it into 'dinosaur speak' when necessary for those of us still in the era of pen and paper! Overall I do not hesitate to recommend Blucando and wish them many more years success!!

Problem was resolved in a friendly manner by Ashley

Had an issue with my operating system that wouldn't allow Creative Suite to update. Rang Blucando and spoke to Ben & Chris who resolved the issue.
Excellent service as usual.
Paul
Redan Print

Great comms, great people, pleasure to work with

Vinnie surpassed my expectations in a recent support call. I’m used to excellent service from Blucando, however he took the time to see beyond my initial query and helped me with a larger business objective.

Blucando have been supporting us for nearly two years and they have been excellent in every way. A very professional and friendly team who always go the extra mile to help. I am more than happy to recommend them.

Blucando always sort any issues out promptly. All the technical support team are friendly and polite. Thanks Nicholas Cross.

Super efficient! Thank you Vinnie for your help with html :)

Chris P is a superstar! Major issue that he notified me about and then spent hours resolving in a very calm and warm manner! Making be feel very very glad to be a customer! If I could give him 10 stars I would! Thank you Chris

Thank you for your help Ashley. A very professional and friendly service. Thank you.

Fantastic customer service. Listened and understood and solved the problem quickly. Highly recommend!

Ashley is always so great to work with! The Blucando team never fails to provide efficient service.

Had an issue with our printer and within 4 hours Vinnie from Blucando called and fixed it via remote access. Friendly, fast and efficient. Excellent service. Great to have them available to support our business.

Chris, Ben and Ashley have been great in helping us to resolve an issue with permissions and access to a Teams channel. We appreciated the regular communication via email and phone call. We wouldn’t have been able to run our programme as well without their support. Thank you again! Indie

The support was fantastic and really helpful. He even checked other things that were not in my list but will help my PC to run well.