Blue Flame Energy Solutions Ltd Reviews 

helpful, tidy, full of useful information, punctual. jolly good show all round

Excellent all round service from Jason and Lewis

Shane came to service the boiler today
He is very polite and efficient, clean and tidy
Knowledgeable and helpful
Enjoyed having a chat with him

Excellent service, professional and efficient. A pleasant service from the call assistant i dealt with and the gentleman who came to my house. I would recommend these people all the time.

Absolutely brilliant start to finish from Tom and Hayley and join the installer.

excellent service...fitted in no time at all...well impressed...Will definitely recommend.

Having received ridiculous quote from most well-known supplier, was referred to Blue Flame. Within two days Sales engineer inspected current system and gave quote close to online quote. Ordered immediately.
Six days later engineer Shane installed new system in 2 1/2 hours without fuss. Very professional.
The manufacturers 10 year guarantere extended toi 15 years with annual service. What's not to like.

Professional work. new boiler installed by Rob, I recommend.

Fast efficient service. The engineer was very careful in my property and left no mess behind.A good outfit I would recommend.

Thoroughly impressed with this company's service. They offered a great price and delivered a fast installation. The fitter was professional, handling the installation of two units efficiently while maintaining a high standard of cleanliness. His polite and helpful nature made the entire process easy and stress-free. With all the rubbish completely cleared, my rooms were left clean and tidy. Excellent!

3 great lads Jason Shane and Lewis they worked very efficiently cleaned every where up after themselves and took all the rubbish away with them would highly recommend blue flame company and especially these 3 lads

We purchased and paid for a Worcester central heating boiler to be installed in Oct 2024. Blue Flame were running a promotion whereby if we accepted their quote within 7 days we would be entitled to Free Lifetime Annual Services on the boiler. This promotion was confirmed in their quotation and listed in their glossy brochure given to us during their survey as "a reason to choose Blue Flame". We accepted their quote within that timeframe and had our boiler installed on 25 Oct 2024. Worcester provided a 10 year guarantee subject to the boiler being serviced within 12 months from installation and annually thereafter.
Fast forward to 5 Sept 2025 when we contacted Blue Flame to book our first free boiler service. Their Terms and Conditions stated that it was our responsibility to contact them from 10 months from the boiler's installation to arrange a service. Additionally they stated they would not be responsible for our guarantee running out should we not have the boiler serviced.
Despite numerous phone calls/emails we have been unsuccessful in securing a service booking with Blue Flame within the necessary timeframe. We were told it took circa 4 weeks to arrange a booking! Despite giving them holiday dates for one week when we would be unavailable they offered bookings within this period - totally meaningless! We finally agreed on a suitable date (17 Oct) only for Blue Flame to cancel this and move the date along further until it came outside of the 12 month period required to preserve our guarantee. We had frequently expressed concern regarding preservation of our guarantee. Blue Flame told us this didn't matter but I received email confirmation from Worcester to the contrary.
It has been a long and tedious process with Blue Flame continually "kicking the can along the road". Finally as the 12 month deadline was imminent, we opted to book a gas engineer ourselves and paid to have a service done on 23 October 2025 - just in time! Blue Flame's continual reluctance and prevarication to provide the service they promised gave us no choice. They have clearly not upheld their agreement with us and have acted dishonestly in promoting a service they appear unable or unwilling to provide.
We have complained to them and they have offered to refund the fee we paid for the boiler service. They also say they are working on improving their service. Not surprisingly I have little confidence in what they tell me and I feel anything they do now is "too little, too late".
Just updating on our Blue Flame experience - after discussions with Operations Manager and Director, Blue Flame have now reimbursed us for the cost of the boiler service carried out by an engineer located by ourselves. They have also emailed full details of the steps they are putting in place to ensure customers are not let down in this way in the future.
If only they had put these steps in place before promising customers Free Lifetime Services, this whole sorry saga would have been avoided. However, we will be attempting to book our boiler service early Autumn 2026 and hopefully we will have an entirely difference experience by then. It's a long wait until then but should give Blue Flame plenty of time to resolve the issues.

The installer kept us informed and arrived on time. Completed the installation and they cleaned 🧹 up after.

Frank was Professional, skilled and didn't leave until everything was running smoothly.

Very clean and efficient installation today from Jason. Clearly explained the system and control.

The service provided by blue flame energy solutions ltd was very good and professional, from start to finish was very good, I had my boiler replaced, and I had the diverter valve replaced, at no time did they try to sell me anything, the engineers changed the boiler and valve in double quick time, did not leave any mess at all, would recommend these people to anyone,

Maybe not the cheapest but certainly offers better value and the workmanship excellent especially by Jason. Who was Friendly, professional with a care for details.
Hopefully the after sales will be just as good.👍🏻

The engineer Rob was amazing very polite and friendly did answered all the questions asked
The company is very reasonable very happy ,
Will recommend to anyone very good family company.

The engineer kept me updated and put me at ease.

Engineer turned up on time, was efficient and polite. Job well done, everybody happy!