Blue Haven Pools Reviews 124

Beautiful pool

Hi Everyone my name is Mario, blue haven designed a 13x4.5 pool with a 3x3 spa, granite retaining wall, tied spa, half tieled pool, 3 water features, 8 water jets, upgraded pumps with sand filters, silver 30mm travinine to all areas, 18 kw heater and lots more, I decided to go with blue haven as this is a massive job for the inexperienced pool builders in the market, they’ve always delivered exceptional pools and the experience was excellent, blue haven delivered an amazing pool, spa, surroundings and landscaping, despite the massive job and lots of detail we got there in the end, staff where excellent and always helpful, Remonda and Sandra thank you for a wonderful resort style pool.
The pictures will show the scope of works.
Thanks Mario

Our experience with Blue Haven was fantastic!

We signed a contract in mid September and were swimming in the 1st week of December.

Adam did a great job with marking out the site and managing the excavation and concreting. Everything ran on time and there were no surprises.

A big thank you to Remonda and everyone in the office who were always available when I needed them.

Remonda provided me with some options for the pool interior and I'm so glad we went with her recommendation of the New Zealand white with blue glass because the finish is awesome and is exactly what we were looking for.

I have to also mention Darren who did an amazing job with our sandstone pool coping and waterline tiles. Can't thank you enough for your awesome work and advice!

We'd have no hesitation in recommending Blue Haven Pools and thanks again for getting our job done quickly. Our kids have had an amazing summer!

Wow! Where do i start from the moment we met Mark ( salesman ) we knew we were n the right hands. He actually listened to our wants & needs not like the 2 other companies we had out beforehand. Mark designed a beautiful backyard concept from pool to landscaping topped off with a beautiful glass fence & a great price to boot. Remonda & her team in the office kept me up to date of how things were travelling throughout the whole approval process as we had a sewer issue & needed a pegout done in order to get a DA.. As for our Builder Richie & his team thankyou from the bottom of our hearts. Thankyou Blue Haven on a job well done.

Very happy with the pool this is the best one we have had installed having had two others before.Nothing was to much for them having had a personal tragedy they were very understanding and waited until we were able to proceed again,understanding our circumstances.The crew who dug the hole were very friendly and we were amazed at their skill as not much room to manover the digger.

very disorganised company and no cooperation or organising abilities we had to do all ourselves we would not recommend using blue haven pools at all there are better pool companys around please search

Thank you Bluehaven love your work you guys put the biggest smile on my kids faces I’ll recamend Bluehaven to all my friends and family

I would never recommend anyone to ever choose Blue Haven to build their pool. There are too many issues to list here with how unhappy we were with our pool building process.

Thank You Kindly

Absolutely delighted with the customer service thus far - Quick, efficient and friendly. Great communication and fast response times to enquires and approvals required.

Still waiting for completion of my pool 14 months after signing the contract. Very disappointing with empty promises and poor communication. Definitely not recommended :(

there were some hiccups and minor miscommunication, otherwise job well done.

We are happy with the end result

All I need to say here to warn other prospective customers of Blue Haven Pools is to also check the reviews on the Trustpilot page: "Bluehavenpools" as there are two separate listings on Trustpilot.

Also, I noted from the Trustpilot review website "Bluehavenpools": a review dated Wednesday, 17 May 2017 headed "Oh wow"
"Oh wow! We just had the most unpleasant experience with a representative from Blue Haven Pools" so I'm not the only person who has been subjected to his appalling sales tactics and unpleasant behaviour.

After the terrible experience that my wife and I had to endure with the franchise of Blue Haven Pools and the parent company, I would just say be very careful when dealing with any swimming pool company, as not all have honesty and integrity and you could end up wasting a lot of your time and losing money or a deposit as we did, I learned this lesson the hard way by personal experience, my full review of Blue Haven Pools can be found and viewed on Trustpilot under "Bluehavenpools"

Blue Haven Pools the parent company never took any responsibility even though I had applied on their website for the quote, and I had no idea when the Blue Haven Pools representative contacted me a day or two later that I was now dealing with a franchisee of Blue Haven Pools.

The whole ordeal put us off purchasing a swimming pool, and we ended up spending much less by installing a beautiful ornate fountain water feature and landscaping the backyard, the extra money that we saved by not installing a pool we used for other home improvements, including a new kitchen and still with some money left over for us, which we now realise was a good decision that we are very happy with, as we can enjoy our backyard all year round and not just a few months a year as with a swimming pool, with less work and no extra ongoing pool upkeep expenses.

Our pool looks great. The staff were very lovely easy to talk to, however at times there was a lack of communication. I urge anyone building their own pool to read all documents clearly and ensure everyone is on the same page.
There could be additional cost for things you assume are included but due to feeling excited or overwhelmed at the time things can get missed. This process is a 2 was street so just ensure everyone is happy. Now that we have set up our deck around the pool and also organised our own fencing the pool area looks like something out of a magazine. The work done on our water level tiles we brought and the colouring of the inside of the pool we chose as well as the coping we chose all colours are modern and compliment the house as well. Very happy with the finished product. A huge thank you to the ladies in the office who I spoke to over the last 2 and a bit years (please note it wouldn't normally be that long its just we signed up for our house to be built and Blue Haven wasn't able to come onsite until the house was finished but when that happened Blue Haven had it all sorted within 2 months. We needed to do the decking and the fencing before they were able to complete due to OHS...) Thank you to the builder, tiler and hand over gentleman as well you were all very patient with us throughout this whole process. Over all very happy and impressed with our outcome.
Kindest regards,
Oddessa Gibson

We purchased a Tahoe spa from Zade at Lansvale blue haven! We are on the central coast but the sale and post care has been an excellent experience! Product is perfect and all our guests comment on how beautiful the spa is. Zade has given us exemplary customer service from start to finish. Had a minor issue with spa post purchase and zade sent a technician out immediately, with no paperwork for us to do, and under warranty. If we were ever in the market for another spa down the track, I’d call Lansvale Blue Haven First. Distance hasn’t hindered us. Could not be happier. If you are in the market for a spa, I honestly would call Zade first. Thankyou so much for treating us so well and for genuinely caring about customer satisfaction post sale.
Renee - North Avoca.

We are very happy with our swimming pool , thank you very much to everyone at Blue Heaven Pool for an excellent job

From start to finish done a great job didn’t have any problems., love my pool :) can’t wait to start swimming.
Thank you Bluehaven

Overall a good experience. Some issues with communication

So happy with my end result. My pool looks amazing my kids are so excited for summer or should I say a little warmer weather it was a little frustrating at times throughout the whole process. Staff are very helpful

We Engaged Blue Haven pools to build 2 pools in a duplex. Being our family homes we were quite emotionally connected and wanted the perfect pools. The build was complicated and we needed Blue Haven to be very patient with us throughout the process. The interaction was great and very responsive. The outcome was great with good advice along the way with our choices. We highly recommend Blue Haven as they made the process simple and the experience pleasant. Even now after the commissioning of the pools the support has been great.