BNS Property Services Reviews 

Have been trying to contact BNS for several MONTHS to chase documents that are holding up the sale of a property.

We have left 6 messages asking for the accounts team to call back in 2 weeks and have had absolutely no communication. This is appalling service.

Been with BNS for over 3 and half years and no matter who it is who comes through the door it’s the same story. Third email and call trying to get an explanation on a serious matter with no response. Avoid at all costs. Repeatedly failing.

A great service from BNS Property Services.
I booked a private EICR BNS and am really please I did. Electrician Liam Parry arrived promptly. He was really thorough and so polite and respectful of my home. He took the time to explain everything at the beginning and then the results at the end of the inspection. The follow up care is great too. I am and will be using BNS and Liam again.

Really impressed with the service we are getting on our site at Springdale.
Ioana Sava has been really good at sorting out the issues promptly. Hope she stays as she is much better than our previous managers.
Thanks

They don’t fix any problems that are wrong with the property. The amount of service charge they get from all the units and they can’t do anything. Our gates have been broken for a week. 1 elevator out for 2 weeks and the 2nd out for a month. Our front doors to the building have been broken for 5 months now. There is flooding and electrical problems frequently. They don’t clean the exterior of the building and they won’t fix the disability elevator for the stairs outside the main building.

The retirement village where I live has just appointed BNS Property Services to take on our village. I had difficulty logging on to my new account because of my password difficulties. I explained this on their form and a few minutes later I was then able to access my account along with my new account number.
I am very pleased with their prompt service and also their environmental policy of saving trees by offering a paper alternative. From this beginning I feel confident that I will receive a very good response should queries arise.

The good reviews are most likely contractors given work by BNS. However, if you are a client it really isn’t the same experience. I have many years as a ex facilities director but unfortunately am now at the mercy of these management companies so I can speak from experience.
The MyBNS portal is designed specifically to put distance between them and you the client. You upload your issue or complaint and it disappears into the ether. If they decide not to message on the portal then you have no idea if the issue is being dealt with and could be days or weeks before any response.
So, you try to call the office but can only leave a message for the relevant person as they don’t give direct numbers. Needless to say they don’t call back.
So you are left in limbo.
The arrogance of this company knows no bounds - unfortunately they know full well that all of these companies are the same so they don’t have to try. Overpaid middle men and arrogant to boot - BNS will do very well in this industry.

We are leaseholders of a flat in Bristol, and pay BNS Bristol for professional management of the property. We reported damp on the walls in January 2023 and have been trying for a whole year to get BNS Bristol to treat the issue with appropriate urgency. Now, March 2024, the mould on the walls and ceilings has made the flat unsafe. The windows were boarded up by contractors on 22nd January and remain boarded up, this exacerbates the mould as well as allowing very little internal light into the flat, where my daughter and her boyfriend live. There is no information as to how long this state of affairs will continue. I telephone BNS most days now asking for updates and action but they rarely return my calls. Unprofessional conduct and poor regard for customer service and tenant welfare. Formal complaint initiated.

My bathroom had water damage caused by an undetected leak from a shower.
BNS found the source of the leak and fixed it quickly with the minimum of disruption.
They also repaired all the water damage. I'm really pleased with the work. The bathroom looks brand new. They turned up as promised and left the place looking immaculate.
I would definitely use them again and would recommend them without hesitation.

I needed some work doing on my house urgently. When I explained it was urgent, they moved some things around and came out straight away. Great service, couldn’t recommend them more!

Really happy with BNS and the engineer that attended. We needed some plugs installed in to the garage along with an overhead light. Tidy job along with a friendly professional. Will be in touch again with BNS for future work needed.

Called BNS with several questions half expecting nothing due to previous experiences with other Property management companies, I was very happy this wasn't as I'd expected at all. Tina was faultless throughout, addressing all of my queries in a polite and professional manner. Very happy with this experience all round, thank you very much Tina and team, keep up the good work

I have worked along side BNS on a number of jobs and will continue to do so on future projects, with all being completed to the highest standard and always on time.

I have worked with BNS for several years and it has been a pleasure to work with them. Their professionalism, prompt communication, and commitment to excellence make them stand out in the industry. I highly recommend them for their exceptional service and dedication to client satisfaction."

I have recently started working with Harry Ford at BNS, and he could not have been any more help. He is always available to communicate with, and gets the job done, sometimes against the odds.
I can't praise him enough and has managed to get me out of some tight spots. Thanks Harry, you are a asset to BNS!

I've been a client of BNS for several years, owning various properties around Bristol and dealing with numerous property management companies. In my opinion, BNS is the best property company I've experienced. The communication is excellent, and the portal suits my needs perfectly for raising maintenance issues. Their out of hours service has been a lifesaver. The maintenance team consistently completes work at great value for money. This is especially beneficial for us because with other contractors, once they’re paid, if there are any issues, it's a nightmare getting them back! However, with BNS, they are always there to assist. I couldn't recommend them more for their great service over the years

As a tenant living in a small block of flats in Bristol which has been managed by BNS for several years, it is unfortunate that, in our experience, BNS are better described as a property mismanagement company.
The first red flags were almost immediate - they replaced our damaged intercom with a small plastic keypad that resembled a key storage box and had no communication capabilities. This quickly needed multiple repairs and eventual replacement. This process of jobs being completed improperly and needing to be done multiple times was to be a pattern.
Today we have had scaffolding which poses a significant security risk (members of the public have been running around on the top floor) around the flats for almost two months with little to no work being done. I have recently been informed, with around 48 hours notice, that the necessary window replacements will not be going ahead due to BNS failing to obtain planning permission for the change of materials despite this being a known issue since 2021 and one or more of the rotten, leaking windows needing replacing since before 2018. The scaffolding will apparently come down and new scaffolding will need to be erected for the job.
Ironically, we were originally told that we had to wait for summer for the window replacements and were slightly dumbfounded when scaffolding appeared in October. To hear this news in December is absurd. Further, I have been told by others that planning permission for such common material change is not particularly hard or time consuming to achieve - especially for a company like BNS.
I have previously lived in accommodation in which similar experiences eventually revealed that the management company was intentionally sandbagging and botching work in order to repeat it shortly after, paying sister companies multiple times to achieve maximum extraction of funds. Having been told that the management fees we all pay have been exhausted in the last few years, it's hard to tell if the same dishonesty is the route cause or if it really is just ineptitude. Given our experience, I would advise others to steer well clear of BNS and advise other tenants who are lumbered with BNS to proceed with suspicion.

Callum Berry BNS Property Manager for The Slipway attended his first AGM for Staverton Marina Management Company on 16th Nov 2023 and came across extremely professionally with detailed knowledge of his brief and effectively addressed all points put to him by leaseholders- He represented BNS extremely well.
Andrew Thyne
Director of Staverton Marina Management Company

The stars are purely for Tina at BNS. She was so helpful, professional, patient and friendly today and took the time to explain things really well to me. Tina is the star of BNS!

I'm delighted to share my positive experience of working with BNS, and specifically Tina. From prompt responses to friendly staff, her commitment to the satisfaction of our RMC's directors and members is evident. Our estate is well-maintained by BNS, creating a comfortable and secure environment. I also appreciate Tina's great communication and overall professionalism. A highly recommended, professional service.