Plumlife Homes Reviews 

I cannot thank Sarah Robinson at Plumlife enough for all of her support throughout the whole process of buying my new home.

From the very beginning, Sarah was incredibly attentive, approachable and always available to answer any questions or queries I had. Her replies to emails were always prompt, and she consistently went above and beyond to make sure I understood what was happening and knew what to do next.

The whole process felt extremely daunting at times, but Sarah made such a difficult and overwhelming experience feel much more manageable. Her kindness, patience and support throughout made a huge difference and helped make the entire process as smooth as possible from start to finish.

Even now that I have moved into my new home, Sarah is still available to offer support and point me in the right direction whenever I have a question. That level of care and commitment really stands out.

I am extremely grateful to Sarah for everything she has done and would wholeheartedly recommend her to anyone going through the process with Plumlife. She is an absolute credit to the team and has made what was a very daunting experience a much more positive one.

I couldn’t recommend Richard Capper enough! He was absolutely fantastic throughout the whole process of buying my shared ownership property.

From the very beginning, Richard was friendly, professional and incredibly helpful. He took the time to explain everything clearly, answer all of my questions and guide me through each stage of the process. Buying a property can be a really stressful and overwhelming experience, but having Richard there made everything feel so much easier.

He was always approachable, kept me informed and went above and beyond to help whenever I needed it. I genuinely felt like he cared about helping me get into my new home, rather than just seeing me as another sale.

I’m so grateful for all of his help, patience and support in getting me back onto the property ladder. Thank you so much, Richard! 🏡❤️

An absolute credit to the team — 5 stars without a doubt! ⭐⭐⭐⭐⭐

Richard Capper was our sales rep and point of contact. He has been great to work with throughout the whole process. Always helpful with plenty of support and follow ups. The process has been smooth the whole way through. From start to finish a worthy 5 stars in my opinion. If you get to work with him your going to find absolutely nothing is a problem.
I feel a shout out to Asad Mahmood at Metro finance deserves a full 5 stars also. Nothing or no question is ever a problem and contact and follow ups are great fantastic service all round which helped something which is stressladen become a lot easier.
All the very best to you both
Peter Dara C Jones

From the very first phone call to handing over the keys, Richard was absolutely fantastic — I couldn’t have asked for a better sales advisor. He was so positive and genuinely helpful every single step of the way. Each time I rang, he either answered straight away or called me back quickly — I never felt like I was left waiting or that any questions I had were silly.

He offered so much great advice, was always so friendly and approachable, and it was clear he truly cared about me getting the right home for me. The whole process felt smooth and stress-free thanks to him. Richard went above and beyond — he’s a credit to the team, and I am so grateful for all he did. If you’re buying here, you’re in the best hands with Richard!

Great communication, helpful staff and assistance wherever needed.

We had dealt with Richard Capper from start to finish of buying our house, and he was always available and helpful with any queries.

What should have been a straightforward matter turned into months of delays, poor communication, conflicting information, and constant chasing for updates. I was repeatedly passed between teams, given inconsistent false information, and left to do all the work in trying to get answers.

The most concerning part is that these failures continued even after I raised a formal complaint. Despite acknowledging that service failures had occurred, Great Places appears to have learned nothing from my experience. My complaint was effectively ignored for almost two months, with emails going unanswered and no meaningful updates being provided. The same poor communication and lack of responsiveness that caused the complaint in the first place continued throughout the complaints process.

I was eventually offered compensation, but the amount felt more like an attempt to make the issue go away than a genuine effort to recognise the level of failure and distress caused. Even more disappointing is that, despite acknowledging failings, the underlying customer service issues remain unresolved.

I have since escalated my concerns further, including contacting the CEO directly, but have yet to receive a response. As a customer who pays this organisation every month, I find the lack of accountability and disregard for customer concerns unacceptable.

Given the continued lack of engagement and failure to properly address my complaint, I will now be referring the matter to the Housing Ombudsman for independent review.

I sincerely hope senior management takes a hard look at how customers and complaints are handled, because no customer should have to spend months chasing responses, receive conflicting information, be ignored when making a formal complaint, and then be offered a token gesture instead of meaningful resolution.

Dealing with managing agents can be mixed, but Plumblife has been better than most we've experienced. The real difference though was having Jim onsite as the go to person to sort issues and be on top of problems the way only someone on site can do. Thanks.

Buying a brand-new home should be an exciting experience, but unfortunately mine has been anything but.
The biggest issue has been the complete lack of communication. Since completing on my property, I have had to chase for updates constantly. Emails have gone unanswered, promised appointments have been missed without explanation, and not once has anyone contacted me to ask how things were going or keep me informed. I have been left to find members of staff on site just to get any information.
The most unacceptable issue is that, despite owning the property for over two weeks, I still have no working internet. I have been told by Openreach that the delay is being caused by the developer, yet no one has provided me with a clear explanation or a timescale for resolution. In today's world, internet is an essential utility, not a luxury. I work, manage my life online, and the temporary dongle provided is completely unfit for purpose - it is so poor that I can't even send emails reliably. I do not believe the property should have been handed over without this being resolved or, at the very least, made clear before completion.
To make matters worse, there was an attempted burglary at the neighbouring property shortly after completion. Because of this, I am not prepared to move into my home until I can have a full security system installed, which I cannot do properly without a reliable internet connection. I am effectively paying for a home that I cannot safely move into through no fault of my own.
On top of this, the property has been handed over with an extensive list of snagging issues, including poor workmanship, damaged fittings, unfinished decorating and missing items. While a handyman attended to fix a few minor issues, other promised trades never arrived, and again there was no communication to explain why.
I appreciate that snagging is common with new-build homes, but poor workmanship can be corrected. What is much harder to accept is the complete lack of communication, accountability and customer care throughout this process.
I expected far better from a housing provider. At the moment, I feel extremely disappointed, frustrated and let down.

Jim the site manager at Park Hill Flats in Sheffield is amazing. In the 6 years I’ve lived in the building I cannot count the number of times he has helped me and my family through all manor of maintenance strife.
He never stops working, always goes above and beyond and despite being the busiest man in the building,always manages to say hello with a smile on his face.
Thanks Jim, I wish we could move you to stannington with us.

Bought my first home through shared ownership with Plumlife. The process was fast, and the support and communication from Richard Capper throughout was incredible. He made the process feel easy from start to finish. I received frequent follow ups from him and the few minor issues with the property were reported and fixed very soon after completion. Very happy with my experience

Really good experience with Richard at Plumlife, stayed on top of everything and responded to my emails very quickly guiding me through the mortgage process. Great service

Plumlife have been very professional and supportive throughout the sale of my son's Shared Ownership Property. Lee Westwell in particular did his best to negotiate between solicitors to enable the process throughout a ridiculously long list of enquiries!

Richard Capper made me feel at ease during the whole process of moving in to my new property. Was / Still is always available if I have any questions which I appreciate. I would recommend them

I have had a very poor experience trying to have an ex‑tenant removed from my shared ownership tenancy.
This has been ongoing for over two months, during which I was given conflicting information and repeatedly told different requirements were needed. I had to chase multiple times, often receiving different answers.

Despite the relevant legal processes being completed, the ex‑tenant remains on the tenancy. It is almost impossible to get an update — I cannot speak to anyone directly and am repeatedly passed back to the main directory, with promised call‑backs that never happen. I have already submitted formal feedback.

Oh and be warned, the property had that many snags when we moved it which were ignored and have now lead to more serious issues out of the warranty, yet we get no assistance as it was "our fault".

I have called twice (16th & 20th April) regarding an issue with a refund for management charges. Both times the person has not been able to adequately explain the issue and have told me their manager will call me back. No one has ever called me back. Is this the way you treat your customers, ignore them until they stop bothering you? Terrible customer service

I've purchased my first home with Plumlife and the whole process was extremely easy and simple to follow. Jonathon Griffiths has been looking after me throughout the sale process and he went above and beyond to ensure I got everything sorted right on time. The communication was great throughout the process and he answered all the questions I had for him and supported me through the busy legal aspect as well. Thanks again for your help!

Rachel was very helpful throughout the purchase process. Excellent service.

Unfortunately my experience with Plumlife has soured this passed year. Having previously had no major issues , Plumlife have this year caused confusion and frustration that I feel could easily have been avoided.

As a homeowner through their shared ownership scheme , I own 50% of my property, and pay rent and service charge on the other 50%. At Christmas , PlumLife issued a service charge refund to my online account ( and others on my estate who are also homeowners under this scheme ) of over £300. They did not issue end of year accounts to us , as they are supposed to. After chasing this refund for months, we were eventually advised that we were not due a refund , contrary to their previous communications. As of today, I am still yet to receive the year end accounts. Their excuse is an outstanding bill not having been applied to the service charge. To my knowledge , there are less than 25 homeowners under this scheme on my estate. None of us have had updated accounts - they are usually issued to us in November , and are now 5 months overdue. If indeed one bill was missed , why has it taken almost half a year for them to divide this by the relevant homeowners liable , and reissue year end accounts ? At this point , it feels they are withholding funds we are rightly due. The manner in which they are dealing with this is subpar at best and malpractice at worst. Myself and several other homeowners are now having to take our complaints to the ombudsman; having exhausted Plumlife’s complaint process without the service charge accounts being issued. Do better Plumlife .

Jonathon Griffiths has been fantastic throughout our experience, offering clear communication, genuine support, and a friendly professionalism that makes the whole process feel easy and stress‑free; he’s knowledgeable, proactive, and always goes the extra mile, making him a real credit to Plumlife and someone we confidently recommend to anyone considering buying a home with plumlife.Plumlife homes are lovely and morden.
Thank you Jonathon we wish you the very best 😊

From the moment we started looking for a new home, Liam Jones stood out as an exceptional sales advisor. He was incredibly efficient and understanding our needs and presenting us with suitable options. Liam's professionalism shone through in every interaction; he was punctual, well-prepared, and demonstrated a deep knowledge of the properties. What impressed us most was his helpfulness - Liam went above and beyond to guide us through each step of the buying process, answering all our questions with patience and clarity. Thanks to Liam's expertise and dedication, we found the perfect home and had a smooth, stress-free experience.
Liam is still in contact today and supporting us (What a guy!). We highly recommend Liam Jones to anyone looking to buy a home!