Plumlife Homes Reviews 

Completed to 100% staircasing on 16th April. They Failed to cancel the direct debit for the rent which was an instruction from our solicitor and what can only be described as sheer incompetence this resulted in them subsequently taking the money on 1st May! It is now the 13th May and we are yet to receive our money returned to us. This has put us in great financial difficulties as we have had our first mortgage payment go out also on 1st May which was a double payment. They are dragging their feet and are unresponsive to emails despite chasing daily! Yet to respond to the complaint I have raised in relation to this on 8th May online with their 3-5 day acknowledgement timescale. AVOID AT ALL COSTS. QUICK ENOUGH TO TAKE YOUR MONEY BUT NOT QUICK ENOUGH TO RETURN IT

From start to finish it has been an unstressful experience. Ian was great the whole way through and is a credit to Plumlife! We had 1 issue which was very quickly turned around and resolved very quickly. I have nothing negative to say.

Very happy with the care shown to me as a purchaser… it would be good to have a written protocol of the process of purchasing with Plumlife to ensure full knowledge of the experience ahead of time. eg. when payments to solicitors are expected etc. There were moments when I felt I didn’t know what was happening next and there were delays. Notwithstanding this, I had a good rapport with Ian, who did keep in contact and I did feel valued and the welcome gift was a very nice little gesture. Many thanks.

Although there were some delays which were out of their hands, they kept me informed and updated throughout and always able to reach to answer any questions I had.

While the house was delayed, the experience overall was still very positive. Ian kept us informed throughout the process, and any concerns were handled with care and professionalism.

“I can’t thank Ian enough for all his help and support throughout the purchase of my property. He kept me updated every step of the way and communicated consistently, which made the whole process so much smoother

The maintenance onsite contact Jim Martin is exceptionally knowledgeable about the building and has always been exceedingly helpful with everything from arranging access to knowing the building framework inside out he always goes the extra mile to make life very easy whenever we have to work on the site his knowledge and expertise is second to non any queries I have ever had jim has always gone above and beyond to assist in making it a pleasant experience to work there 5 stars for him and the work he does thank you jim

Amazing experience from start to finish purchasing a shared ownership home from plumlife . Ian kept me informed at all times and updated on the progress and was quick to respond whenever I had any questions .

Helpful, friendly, informative, really good at keeping you up to date with your purchase, clear instruction.

I highly recommend Jim Martin for his exceptional work as a building maintenance at park hill phase 1. He is knowledgeable, reliable, and always willing to go the extra mile to ensure the building is in top condition. Whether it’s handling electrical, plumbing, or general repairs, he approaches every task with professionalism and efficiency.

One of his standout qualities is his attention to detail—he doesn’t just fix problems but takes proactive steps to prevent future issues. He’s also incredibly responsive, addressing maintenance requests quickly and with a positive attitude.

Beyond his technical skills, Jim is friendly and courteous, making him a pleasure to work with. His dedication to keeping the building safe and well-maintained is truly commendable.

Ian Burns was fantastic throughout our move process! Even when the move was complete he had the courteous to knock on our door to see how we were settling in.

Ian is a credit to Plumlife and highly appreciate his help.

My experience with Plumlife has been incredibly positive. The team has always been friendly and helpful whenever I've interacted with them, especially Jonny and Rachel Eardley. Unfortunately, due to personal circumstances, I'm unable to proceed with the purchase at this time, but I look forward to applying for future phases of the development. The smoothness of the process and the support I've received have given me great reassurance. I can't fault them. Thank you very much, Sarah.

A big thankyou to Gamal Martin, buildings manager at park hill Sheffield.
Always there to help with any queries or problems.
Great person.
Keep up the great work your providing.

I wish I could give 0 stars, Plumlife is the worst and not a nonprofit organisation they are a rip-off Organisation, I bought 2 bedroom flat in Old Trafford 5 years ago and I used to pay £150 per week in rent which includes the service charges and all the repairs, since I am leaseholder Plumlife start to charge me £150 per week just for service charges and never did anything. I am a single mother with two young children and suffer from blood cancer and they couldn't justify it that is why I have to pay more for service changes than the other tenants who live in the same building and pay £725pcm rent which includes service charges and flat maintenance, I tried to see this flat for the last 2 years but no one has bought due to high service charges and plum life keep sending me threatening messages that they will take further action if I don't pay whatever they asked for, it is disgusting how these so-called non-profit organizations can rip leaseholder!! No sympathy for the person who suffers from blood cancer, the Plumlife director and CEO are bloodsucking worms. I never want to wish bad on anyone but karma will get all the bloodsuckers and I hope they suffer in the same way I am suffering.

Absolutely disgusting & disrespectful place!!!! Still awaiting £100 deposit which they took off me straight away then came back to say I don’t meet the criteria…. When asked what criteria didn’t give me an answer!! A woman called Melanie was so rude & disrespectful as well as call handler who refused to answer any questions regarding my deposit… I have started legal process this week against this company as I won’t settle until I get my hard earned money to take off me for no good relevant reason! Also please note their replies on here just a copy & paste job… no care or empathy for their clients! If they really took anything seriously they would have return my deposit from June last year! I had to go to the lengths of The ombudsman who will look into this

My sales advisor Ian was extremely helpful and friendly throughout the whole process

Had the most terrible experience with Plumlife trying to sell my home. No single point of contact. No accountability or urgency to assist. No out of office on. If you're not willing to chase every single day, nothing will get done.

They also provided me with inaccurate costs when originally enquiring about selling. Spent over £1.2k the original quote that Plumlife provided. Cost me more to sell than to buy in the first place!! Shambles of an organisation.

Shared equity is meant to be about affordable housing. I've come to realise it's a scheme for company's to take their pound of flesh and line their pockets.

Extremely disappointing service from the very beginning. There were significant delays in receiving responses to emails, with some emails being completely ignored. When they did reply, the explanation given was that staff were on extended leave, which resulted in delays in the property sale. There was no apology, no empathy, and no effort to address or resolve the issues. Overall, a frustrating and unprofessional experience.

Dealing with this company has been extremely challenging. There's a clear lack of cohesion between departments, and their processes feel outdated and inefficient. Despite the property being vacant for over 12 months following my father's passing, they persist in demanding £135 per month without offering any grace period or providing clarity on what these charges are for.

Everything was great and smooth. The gentleman ( Ian Burns) from Plumlife was always very helpful, polite and kind. If it was something unclear or if we didn’t understand, Ian was always “on hand” and helpful. All provided information and processes were with no problem. We are happy that we have our new house and that the Plumlife have employees like Ian. Just now we are new happy Plumlife customers.