Plumlife Homes Reviews 

Jonny was our contact to buying our house at centurion village. He was always available and communicated with us on a regular basis. I have absolutely nothing negative to say about our experience with Plumlife and Jonny. We highly recommend them!

What can I say ? Ian is a true star of Plum Life.

His dedication to what he does and his care for the client is at the highest possible level.

He sent information about our house regularly every week, perfectly understanding that on his other side, there were people waiting for every news about what was happening with their house and when they could move in.

He always listened to my emails and replied to them immediately, and when there were small delays in handing over our house, he patiently endured our barrage of questions.

He guided us through the entire process of buying our house smoothly and painlessly, being with us until the moment we received the keys.
In fact, Ian is still with us today, interested in whether everything was okay, even though it has already been two months since we moved in.
Well, those wonderful welcome gifts are the last straw.
I hope the company gives him an excellent Christmas bonus for everything he does there, he goes much further than he should.
Ian, thank you for everything, you are the best!!

Plum Life, please take care of people like Ian, because they are the ones who make your company great!

Very happy, and Ian was so helpful. He sent photos and videos of the house and understood my particular circumstances. I also loved my tailored welcome gifts, thank you!
I wish I could have chosen my own kitchen cupboards and had space fully ready for dishwasher, but this is separate to the service Ian provided.

Ian was an incredible help throughout the entire process. He kept me in the loop at every stage, making sure I understood what was happening and what to expect. His communication was excellent, and he always made time to answer my questions and address any concerns. I could see he was working hard to push things through as quickly as possible, and his dedication made the whole experience so much smoother. Thank you, Ian, for your outstanding service and support!

The absolute worst company I've had the displeasure of dealing with charged nearly a thousand pounds to have a 6 ft piece of wood fitted to porch by a property maintenance company that are not registered with any governing bodies which wasn't finished off they pay lip service at bestt communication is horrendous at best. They sent general maintenance workers not tradespeople to do repairs, which are just bodged they are just a joke wish I had never bought my home.

Sarah and Michelle were great from start to finish. Initially we were unsuccessful in securing a house, however after a house became available on the development that we were looking at, we got a call and a viewing the same day and put our name to the house. We were then kept up to date for the whole process and we were regularly checked on to see where our solicitors were up to and if their solicitors needed anything from us. I cannot thank Sarah Aylott and Michelle Topping enough for helping us get our first family home.

Ian Burns was so helpful from start to finish. He’s the reason I’m in my home now. It was the last one on the plot and he kept me updated throughout the day when the houses were available to reserve.

He would send timely updates of my plot, including progress pictures. Updated me if there were any issues (delays that can be expected when buying a new build).

Ian is professional, efficient, reliable and really conscientious about his service to customers. Can’t thank him enough.

Ian Burns who gave us the BEST customer service experience!! He is professional and really helpful on each steps when we buying, and he always quick response on any questions even after the completion. We are so happy to get the keys and everything goes smoothly. Highly recommend!!

Ian from Plumlife was really efficient and helpful keeping me up to date with any issues and updates to my property. Ian is still on hand after my completion for support. Really good customer service!

Ian was great throughout the process kept me up to date on everything that was going on.

Thanks for all good help Ian

Great customer service

I made contact regarding a letter I needed from Plumlife and the task was designated to Liam Jones.
He couldn’t have been more helpful and got back to me really quickly with the letter.
He also highlighted that my account was in credit and gave me details of what I’d need to do to reclaim it. He also confirmed it was a true credit after I’d got back to him querying it.
I can’t fault his actions and commend him for his service. If I ever need anything more from Plumlife I hope it’s Liam or someone equally conscientious who deals with it.

Jim our building manager at Park Hill here in Sheffield continues to do an outstanding job. Often coming in to sort emergencies in his own time, going out of his way to help residents whenever he can, etc etc. Other parts of the estate are managed by RMG and have tons of issues, not so here in Phase 1 where Mr Martin is in charge, long may he continue.

Ian our sales advisors kept us up to date throughout are time buying. He was really helpful and answered any questions we had throughout the process. He has checked on us after completion ensuring we are both okay :)

Had a few deleys along the way however out of Ian's control!

You can pick your house but not your neighbours. I have the neighbour from hell.dont leave bins in entry.dont raise your fence to stop neighbours cctv spying on you .dont let grandkids play ball .sticking notes through my letterbox .putting notes in his window .using foul language the list is endless what do plumlife do ....nothing.!

Our experience with Ian has been a very positive one with quick responses from are emails and calls, nothing seem to be to much trouble from the first meeting at the Novotel hotel too the present day. The service has been very professional.

Appalling customer service and threatening letters despite constant please to change details.
Fed up and not sure where my service charge is going

Ian was great throughout the whole process. He communicated and kept me up to date with progress/pictures when promised. Thank you Ian!

Ian was so supportive, attentive and helpful throughout, making the process seamless - especially for a first time buyer like myself.

I live in a shared ownership property that is ran through Plumlife/Great Places. I just want to share my genuine experience of this company, as a customer/resident. Firstly, the communication is absolutely appalling. My handbook stated to email the directory, to log repairs and issues. From the get go soon as I lived here, a lot of emails get ignored. To describe the experience as stressful, doesn't do it justice. The house had so many issues, and required constant chasing up due to the lack of email replies. The project manager assigned to the site, is really bad at getting back to you. I raised a stage one complaint about this, and unfortunately it seems not much has changed. Communication is and continues to be a problem, people should not be ignoring emails and no other company would get away with this. I had to create clearly documented cases as evidence, to take this issue further due to no one taking responsibility within the organisation. Whilst compensation is nice, it shouldn't be necessary.

Now let's move onto finances. When you first move in, your mortgage and unowned share rent seem quite appealing. Yet as time goes on silly charges come out to play, which you are contracted to pay. How can buildings insurance go from £10 a month to nearly £30? Who signs these contracts which allow these ridiculous rises which are passed on to us. Next is the big increase to service charges, I see absolutely no benefit to the estate paying these. It seems it only benefits someone financially, and we get nothing from it. This week in fact I was advised there is no contract via Plumlife for service charges, and it's still the housing developer until Plumlife finds one. How is that the case for houses built circa Dec 2022?

Not a great experience at all, and the lack of care for residents is disturbing. I'd be more than happy to speak to someone in person regarding my experience. There needs to be much better communication on logging issues, the project manager themselves, and management. Ignoring emails is avoiding the issue in the hope it goes away.