Plumlife Homes Reviews 

I’ve lived in a Plumlife property for almost 2 years. On the plus side the house is lovely and sales staff were very attentive up until completion.
The negatives would be as follows - constant chasing of Plumlife, Great Places and Contractors to complete the snag list, most of which I had highlighted before taking ownership of the property, and finally finished just after the 1 year deadline.
There has been little contact from them since the 1 year deadline, though I had several letters and emails increasing the rent portion of my property (this has been increased 2 years running).
I queried what the properties directly opposite me were going to be before moving in, sales staff weren’t sure but said probably flats. The flats are actually housing association which wasn’t disclosed, (there was no mention of Great Places until I moved in), the rest of the development is shared ownership. Housing association tenants benefit from discounted gardening services which aren’t available to shared ownership tenants.
My most recent experience, was a query I sent via email 3 weeks ago regarding the future prospective financial growth of the property, (I was updating my life insurance). I haven’t as yet received a reply. I have noticed they seem capable of following up reviews left on here, if being read by Plumlife please feel free to reply to my email sent 18/06/24!
Whilst the idea of shared ownership is a good one, i don’t think it is being executed well by Plumlife/ Great Places.

They keep sending threatenning letters to pay them around £200 for a service i never used, didn't even know about them! I have never signed any contract or anything with them!!
I called for more info twice and both operators didn't actually know what services they offer, then asked for my email to send me a guide, never recieved it!
Emailed them a few times an all the email addresses i have found, no answer back for weeks!
Zero customer service, disgusting attitude in their letters threatenning to sue you and "lose your house", in their words.
Never agreed to share my data with them but somehow they got it and use it to blackmail me for money.
Will seek legal procedures and sue them.

Great, helpful and friendly!!! Ian was just amazing and made things go as smooth as possible and took a lot of pressure off - definitely recommend if you're looking for shared ownership, experts in the field!!

I recently completed on a property & my sales advisor Ian Burns has been absolutely fantastic!

Ian kept me informed every step of the way. I didn’t have to chase for an update at all.

Ian was happy to answer any questions I had & nothing was too much trouble to answer. He was always very prompt & very efficient.

Excellent professional service, thorough and efficient. I would highly recommend Ian.

Ian also made the acquisition of the property as smooth and as hassle free as it could possibly be from the initial phone call to completion of the property and dealt with everything in a friendly & professional manner.

Keep up the good & excellent work Ian. You are a star & most importantly you are a credit to plumlife!!!

Ian was very attentive and always answered any questions I had efficiently. He made the whole house buying experience much easier by always being on hand. Thanks very much Ian for all your hard work.

Excellent service from start to picking up keys, all the staff at Plumlife were amazing and explained well the process of buying a shared ownership house. Great communication from the team especially Ian Burns who was supportive throughout the process. Ian went above and beyond not just with the development but assisting with solicitors and finance. Big big thank you for all your help Ian.
We did had a great experience.Could not recommend Ian enough.

I have to agree with the sentiment to not fill out surveys before everything is satisfactory. First time buyer with shared ownership. I have no response for literally 2 weeks since I've moved in. No proper running hot water or heating. You can't phone them because you end up waiting hours, the chat is the same. The emergency line just cuts off. I called on a so called training day and was told to call back the next day. The builders just block my drive way everyday and I've not even been told I would subjected this and there isn't even a reason for doing it. The ventilation system is broken was told I need to keep this on and runs like a loud building site. So now I can't use the boost switches I got told some nonsense of someone needing to comeback and look at the motor and heard nothing. And to add insult to injury I don't even pay what I've been quoted for my direct debit as the building insurance went up on the 1st April without even being informed so great for my budget! All in all just been a terrible experience for me

Absolutely awful company for getting a response from, we and another 34 houses on The Chase have paid for 2 garden visits this month and 2 visits in March we had 1 visit in March and nothing since, the lawns are a absolute disgrace, this must amount to fraud taking money and then not doing any work for it,

Utterly disgraceful company. I'm paying £136 per month for so called maintenance/management. I've had water pouring into my flat when it rains for 9 days. I've emailed twice, made 6 phone calls, no answer. No
callback. So now no payment of maintenance.

Still not solved my problem it’s about 3 months, they send me email it’s not our responsibility they said.

We recently purchased our dream home at Calico Grove, Rochdale, through Plumlife Homes, and our experience was nothing short of fantastic. Rachel, our sales representative, was exceptional, guiding us through the process with expertise and enthusiasm. The team's prompt email replies and short call waiting times ensured we were always well-informed. The sales process was smooth, and we were kept up to date every step of the way. Our property at Calico Grove exceeded expectations in every aspect. Highly recommend Plumlife Homes for their professionalism and dedication to customer satisfaction.

The Marina and park at New Islington is always kept in a great clean condition. The caretaker Paul is so friendly and always really helpful.

Fran Clayton in Legal. We have just sold our Shared Ownership Home and cannot thank Fran Clayton enough for all the help she has given us. Nothing was ever a problem to her and her knowledge is exceptional. She is very accommodating etc etc . Again I would like to say Thank you Fran.

Paul the caretaker on new islington marina is so ace and incredibly helpful

Katy has been very, very helpful and I’m so grateful that she manages our residence. She’s always willing to listen and help. Thank you Katy.

Just wanted to take this opportunity to say thank you to Lisa Hughes.

I have lived at my property for over 10 years and in that time have gone through many Property Managers who have been less then competence in managing.

Lisa has been the only manager to resolve my reported repairs and complaints. Great communication and even a site visit (first one who has).

Just want to say Plumlife Home have been brilliant at liasing with various mortgage companies, housing association etc. This is mostly down to Rachel Eardley has gone above and beyond for me in a way that any new homeowner-to be could hope for.

Would 100% recommend based on the level of professionalism and service Rachel has consistenly given me throughout the whole process.

Jade our manager at Annesley Crt Monton is very helpful in all situations, whether it be an enquiry,repair, or query. Brilliant manager.

Plumlife, Keepmoat and Sheffield City Council signed contracts together when they built and managed homes in Sheffield. A tree came down years ago, and we've been complaining to Sheffield, Keepmoat and Plumlife ever since.

Keepmoat has failed to get an estate completed six years ago to adoptable standard, so Sheffield City Council cannot take it over. Plumlife are now kindly getting this sorted, albeit sadly a year after we first complained.

As a resident, experiences with Plumlife in the past have been varied, but I am very happy with Jade who takes care of our problems in a timely and professional manner.