Plumlife Homes Reviews 

205
•
TrustScore 4 uit 5

4,0

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I cannot thank Sarah Robinson at Plumlife enough for all of her support throughout the whole process of buying my new home. From the very beginning, Sarah was incredibly attentive, approachab... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

My mother in law has sent several emails to plumblife and had nothing back. Recently bought a property no window cleaner, no cleaners are turning up to do corridors and stairwells. Now she cannot open... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Jim the site manager at Park Hill Flats in Sheffield is amazing. In the 6 years I’ve lived in the building I cannot count the number of times he has helped me and my family through all manor of main... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I couldn’t recommend Richard Capper enough! He was absolutely fantastic throughout the whole process of buying my shared ownership property. From the very beginning, Richard was friendly, pro... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Vastgoedonderhouder
  2. ook in
  3. Eigendomsbeheerder
  4. Makelaardij
  5. Woningbouwproject

Geschreven door het bedrijf

For over 20 years, our multi-award winning teams have been helping first-time buyers with affordable homeownership while also providing high facilities management and lettings services. As well as selling hundreds of properties a year, we manage over 6,000 homes and many communal locations too. As a Profit for Purpose organisation, our ‘People. Places. Purpose’ strapline isn’t just there for show, building and supporting great communities is at the heart of what we do. We're also proud to have recently introduced Plumlife Move, our Shared Ownership resale agency that provides our customers with a hassle-free way to sell their homes.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

205 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,0

Alle reviews

(205)

40 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Would recommend Ian

Throughout the whole process Ian has been fantastic, very reassuring and supportive. He has made buying our first home easy and enjoyable and has always been on hand to answer any questions. We love our new home and would highly recommend Ian to everyone

9 augustus 2023
Logo Plumlife Homes

Antwoord van Plumlife Homes

Hi Laura,

Thank you so much for taking the time out of your day to share this, it always puts a smile on our face when we hear of someone who has had a positive journey with Plumlife. We're really glad all your questions have been answered and that the process of purchasing your new home was easy.

Have a great week and we hope you're settled into your new home, Plumlife.

Beoordeeld met 5 van de 5 sterren

Jim (maintenance) at Park Hill

Jim (maintenance) at Park Hill, Sheffield is amazing! We can’t sing his praises enough. Have lost count of the number of times he has gone above and beyond to help out, including helping my partner re-attach a cupboard door within our flat which is certainly not in his job description. Nothing is too much trouble and have often seen him stay past his finish time. It is clear to see he is a very busy man but he is always approachable (same can’t be said for some other members of staff), always has a smile on his face and considering the number of residents always seems to remember us.

He’s a real credit to an iconic building in Sheffield as well as to Great Places and Plum Life. Give the man a raise!

4 augustus 2023
Review zonder uitnodiging
Logo Plumlife Homes

Antwoord van Plumlife Homes

Thank you for leaving such a positive and heartfelt message about Jim. We're so glad to hear that he's gone above and beyond to help out. We'll make sure that we pass this onto Jim and his manager.

Regarding your comment about other people not being as approachable, if that is in regards to any Plumlife staff, please email us at marketing@plumlife.co.uk so we can look into this.

Thanks again and have a great week, Plumlife.

Beoordeeld met 5 van de 5 sterren

Great customer service from Ian Burns

Ian Burns our sales advisor from Plumlife has been fantastic, with the completion period changing constantly (through no fault of plumlife) he was always keeping us updated, whenever I had a query or concern Ian would always respond to me promptly with an answer, and if he wasn't sure he would go out of his way to find out.

Thank you Ian, and Plumlife for making this completion and transition into our new home a lot less stressful :)

26 juli 2023
Review zonder uitnodiging
Logo Plumlife Homes

Antwoord van Plumlife Homes

Hi Louise, we're so pleased to hear that you had a five star service from Ian. We're really glad the process went smoothly and we hope you're enjoying your new home and have settled in?

If you need anything else, you know where we are!

Thank you, Plumlife!

Beoordeeld met 5 van de 5 sterren

Defect

After moving into a Plumlife property in February I had issues with contacting the housing developer to sort a defect in the kitchen. I contacted Plumlife and Liam has gone above and beyond to resolve the issue after constant back and forth with the developer and me personally getting nowhere. Within days of contacting Liam he has this sorted and a technician was arranged to attend the address.

28 juli 2023
Review zonder uitnodiging
Logo Plumlife Homes

Antwoord van Plumlife Homes

Hi Rosie,

Thanks for sharing this with us. We're sorry you weren't originally able to contact the developer but it's great to hear Liam was able to help resolve this.

We'll make sure to pass this great review onto Liam and we hope everything in your kitchen is sorted now. Please let us know if we can help with anything else. Thank you, Plumlife.

Beoordeeld met 5 van de 5 sterren

Very good communication throughout the…

Very good communication throughout the process and always there to help when I had any questions that needed answers

30 juli 2023
Logo Plumlife Homes

Antwoord van Plumlife Homes

Hi Alex,

Thank you so much for taking the time out of your day to share this, it always puts a smile on our face when we hear of someone who has had a positive journey with Plumlife. We're really glad all your questions have been answered and if you have anymore, you know where we are! Thank you, Plumlife.

Beoordeeld met 5 van de 5 sterren

Five star service…

Fantastic service from start to picking up keys. Excellent communication from the team especially Ian Burns who was supportive throughout the process. Ian went above and beyond not just with the development but assisting with solicitors and finance. Big big thank you for all your help Ian.
Beautifully finished homes. Really great experience. Took the stress out of moving. Could not recommend enough.

29 juli 2023
Logo Plumlife Homes

Antwoord van Plumlife Homes

Hi Louise, we're so pleased to hear that you had a five star service. We're really glad the process went smoothly and we hope you're enjoying your new home and have settled in?

If you need anything else, you know where we are!

Thank you, Plumlife!

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service - especially Ian Burns who was always there to help and had a lot of knowledge, he helped me through the process and would always pick up the phone straight away to help with any questions I had. I didn’t have much knowledge being a first buyer, however Ian eased the process.

Thank you

7 juli 2023
Review zonder uitnodiging
Logo Plumlife Homes

Antwoord van Plumlife Homes

Hi Jodie, Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well. Please let us know if you have any further questions! Thank you, Plumlife.

Beoordeeld met 5 van de 5 sterren

Highly recommended from start of application to completion

We have nothing but praise for Plumlife with the acquisition of the property. We primarily had Ian Burns working on our behalf who was nothing short of fantastic. He made the acquisition of the property as smooth and as hassle free as it could possibly be from the initial phone call to completion of the property and dealt with everything in a friendly professional manner. We cant possibly recommend him highly enough. A credit to plumlife.

11 juli 2023
Logo Plumlife Homes

Antwoord van Plumlife Homes

Hi Danny,

This was a real pleasure to read, thanks for leaving this review for us.

We're really glad that every step of the home buying journey was positive, that's what we thrive on. We'll make sure this great message is passed onto Ian and his manager.

Have a great day, Plumlife!

Beoordeeld met 5 van de 5 sterren

I work with developers Urban Splash on…

I work with developers Urban Splash on the PR and Communications for Park Hill. I have been fortunate to have been on the project for many years. Over much of that time the building manager for Phase 1 has been Gamal Martin, known to everyone as Jim. I just felt it was time to recognise the great job he does and to appreciate how much he cares for the upkeep of the place and how he is such a well known and trusted figure of the community. He and I have worked together on resident events and he has always been so helpful with all the many varied activities I present him with including accommodating the media, film and photography requests. We have been through lots of challenges and had a lot of fun along the way. Ultimately he is such a lovely guy who always has a smile and I am pleased to say he has turned from a colleague into a friend. There is not just one date for this experience - it's past, present and I hope future........

22 mei 2023
Review zonder uitnodiging
Logo Plumlife Homes

Antwoord van Plumlife Homes

Hi Surriya,

Thank you for writing this lovely heartfelt review and we're truly grateful to hear that Jim is making such a positive difference to the wonderful community of Park Hill.

We'll make sure this comment is passed onto them and their manager :).

Beoordeeld met 5 van de 5 sterren

Very helpful.

Sales Advisor Ian Burns was very helpful, answering my many, many questions.

28 april 2023
Review zonder uitnodiging
Logo Plumlife Homes

Antwoord van Plumlife Homes

Hi Angela,

Thank you for leaving this great review about Ian, we are sure he'll be pleased to read it. We are more than happy to answer all the questions that you're unsure on, if you need anything else at all - you know where we are!

Thank you, Plumlife Homes.

Beoordeeld met 1 van de 5 sterren

Appalling estate management company

Appalling estate management company
Dangerous trees !
footpaths not up to standard and doesn’t fall under the definition of a footpath graffiti rubbish and broken glass every where I live in a rubbish tip

10 mei 2023
Review zonder uitnodiging
Logo Plumlife Homes

Antwoord van Plumlife Homes

Hi Dave,

Thank you for taking the time to leave us a review. We can see you have left a review before, so we sincerely apologise if you have not been able to contact us to address your concerns.

As before, we would love the opportunity to investigate this for you. Without knowing details of where you live, we can not provide you an answer within a Trustpilot comment. Therefore, could we please ask you forward your complaint to directory@plumlife.co.uk and marketing@plumlife.co.uk? We will do everything we can to investigate this asap.

We hope to be able to speak to you soon.

Thank you.

Beoordeeld met 5 van de 5 sterren

Great service

Great service, explanations and patience with first time buyers from Ian. He went through everything in plenty of detail. We appreciated the good mortgage brokers and solicitors that he advised.

3 mei 2023
Logo Plumlife Homes

Antwoord van Plumlife Homes

Hi,

Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We're also really glad to hear that you had a positive collaboration with the mortgage brokers and solicitors!

Please let us know if you have any further questions! Thank you, Plumlife.

Beoordeeld met 5 van de 5 sterren

Fantastic company with amazing staff

Great customer service from Kelly and Ian. Available when needed and helped the process of buying our first home as a family go so smoothly especially with the run up to Christmas. We were worried that we wouldn’t be in our home in time for Christmas but Ian pulled out all the stops to ensure we were. I couldn’t recommend them higher. So friendly and always went above and beyond for us. I would give 10 stars if that was possible

16 december 2022
Beoordeeld met 5 van de 5 sterren

Wonderful experience and lovely…

Wonderful experience and lovely support, really appreciate Ian's input and initial guidance.

1 mei 2023
Logo Plumlife Homes

Antwoord van Plumlife Homes

Hi Lisa, Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well. Please let us know if you have any further questions! Thank you, Plumlife.

Beoordeeld met 5 van de 5 sterren

Fully enjoying the home and Ian the…

Fully enjoying the home and Ian the sales person has been both professionally friendly and knowledgeable.

1 mei 2023
Logo Plumlife Homes

Antwoord van Plumlife Homes

Hi, thank you for leaving this great review. We're so glad that you're enjoying the home too, we hope you continue to settle in well!

Beoordeeld met 5 van de 5 sterren

Our sales advisor was called Ian Burns-…

Our sales advisor was called Ian Burns- we couldn’t praise him enough and sold us our perfect dream home. He kept us updated with everything all along the way and step by step how the process was going. Excellent professional service, thorough and efficient. I would highly recommend Ian, he couldn’t do enough for us.

22 april 2023
Review zonder uitnodiging
Logo Plumlife Homes

Antwoord van Plumlife Homes

Hi John,

Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well. Please let us know if you have any further questions! Thank you, Plumlife.

Beoordeeld met 5 van de 5 sterren

Amazing first-time buying experience with Plumlife!

Where do I even start?.... I now live in my dream home and it is all thanks to Ian Burns, who has been so amazing, personable and professional throughout the entire purchasing process. Ian has made the whole process with Plumlife so smooth and seamless, with constant communication and updates, to providing reassurance and support when certain things didn't go as planned. I was a first-time buyer so had limited knowledge about mortgages initially, but Ian recommended a trusted mortgage advisor and solicitors who literally did everything for me. Ian went ABOVE and BEYOND to help me secure my home and has still been on hand to sort out any issues (minor ones may I add) following moving in, and I know I can still contact him with any future queries, which adds an extra layer of security. I am so grateful to have had such a positive experience with someone who genuinely cares about people and doesn't just want to make quick/thoughtless sales. Ian is an absolute asset to Plumlife and I really hope that he is recognised for all his hard work and dedication towards the company, particularly towards the families that he deals with. Thank you so much for everything, Ian...you have helped change mine and my children's lives forever and for that I'll be eternally grateful 🙏🏽🥲
You are an Angel, THANK YOU! Xx

14 april 2023
Review zonder uitnodiging
Logo Plumlife Homes

Antwoord van Plumlife Homes

Where do we even start to reply to this? Thank you for leaving such a heartfelt and positive review about Plumlife.

We're so incredibly glad that you're now living in your dream home. It's also a pleasure to hear that Ian guided you through this process and offered you all the reassurance and support you needed.

We'll absolutely make sure that both Ian and his manager see this wonderful review.

Please keep enjoying your new family home and if you need anything else at all, you know where we are!

Beoordeeld met 4 van de 5 sterren

Always there whenever you need anything…

Always there whenever you need anything answering or chasing up all round very helpful and would recommend to others

26 april 2023
Logo Plumlife Homes

Antwoord van Plumlife Homes

Hi Steven, thanks so much for taking the time out of your day to leave a review. We aim to always be there for our customers and so, we're glad you've had a supportive experience and would recommend us to others.

If there is anything you think we could be doing better, that would help you leave a 5 star review next time - please drop us a line on marketing@plumlife.co.uk. We review all feedback in detail.

Thank you, Plumlife!

Beoordeeld met 5 van de 5 sterren

Professional and stress free process

Professional and stress free process, I would recommend Ian and plumlife to anyone.

25 april 2023
Logo Plumlife Homes

Antwoord van Plumlife Homes

Good Morning Charlie,

We're so glad to read this, ensuring customers have a stress free experience and are communicated with regularly, is really important to us.

It's great to hear about your experience with Ian too, we'll make sure to pass this comment onto him and his manager, thank you!

Beoordeeld met 5 van de 5 sterren

Our house purchase with Plumlife was…

Our house purchase with Plumlife was made easy thanks to Ian the sales advisor who was exceptional from start to finish.
Whilst the house was being built Ian did a great job explaining everything to help understand the construction process.
He was always available and helpful.

23 april 2023
Logo Plumlife Homes

Antwoord van Plumlife Homes

Hi Janet, thank you for leaving this great review.

We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well. Please let us know if you have any further questions! Thank you, Plumlife.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer