BNS Property Services Reviews 

Hey BNS, maybe sending a random worker to knock on your door without prior notice or consent is not the most efficient way to conduct business? I appreciate the concern to ensure proper fire alarm maintenance but this is a joke. Please call or email residents maybe? Let’s act like a business.

Teresa Goy was dealing with my enquiry, and was an absolute star. She resolved my query efficiently and quickly. The person teresa replaced, was unable to resolve an ongoing issue, but as soon as Teresa took over that role, the issue and problems were resolved very quickly.
Good communication as well.
Very happy with Teresa`s help and customer service

Having had a poor experience in the past, Lydia Patel has been a complete revelation at BNS. Since she took over management of our 6-flat property in Redland the service has been excellent - great communication, proactive management and always very responsive. Thank you Lydia!

Do not use this company!
The developer Hawkfield Homes set up a 2 year contract with this company. We are 18 months into the contract and still have no visibility of what they are actually contracted to maintain. Instead they visited the development this week to advise that they would need to increase their charges to complete the work they are contracted to do.

We have received a breakdown of their service charge which shows only 36% of what we pay them actually goes towards maintaining our development!

Perhaps if they stopped lining their own pockets with our hard earned money they would have enough money to pay their staff to complete the work they have contractually agreed to fulfill!

Appalling rude and arrogant staff at BNS !! They do as they please! ignore Directors instructions!
They need to be seriously reminded that they work for us and not the other way around !!!

Do NOT USE ! you will regret !!!

A tree fell on our property in Feb 2022 from land managed by BNS causing significant damage to a car and fencing. Fast forward to Sept 22 the work is partially complete. Communication has been incredibly poor and as a neighbour to this land, I don't feel taken seriously.

I have had some issues working with BNS in the past, but I have to say that Bonnie had completely changed my opinion of them. She hasn’t been working with our block for a very long time, but in the space of a few months she has been so helpful, extremely organised and really flexible in her approach. For example she is happy to communicate by both phone and email, whichever is easiest for me at the time, which is really handy. She has also progressed key actions that had been outstanding for quite some time and is really good at moving things along. Thanks Bonnie!!!

The most unprofessional, arrogant property managing company you can imagine. Read all the bad reviews to see what they are really like, these will be genuine. Total lack of transparency, a high turnover of staff, senior managers who never reply to complaints. I could go on for hours. Do not touch this company with a barge pole!!

Again first class service from Shannon Raven from BNS who has worked tirelessly on our behalf with regards to warranty work on our property. The work is now complete thank you.

As the Director of one of the properties that BNS manage we have had our challenges with BNS in the past. However after the change of property manager I now get prompt responses to any queries and am now gaining confidence that BNS are doing what is needed. I am particularly impressed with the in house maintenance team who have conducted 3 separate jobs for us of different magnitudes and all have been completed to a high standard, to budget and on time, and most importantly have involved good communication on issues and progress.

We divide our time between a home in Western Australia and a unit in the UK. This year saw BNS take over the management of the UK unit after many years of management by another company - and oh, what a difference the change made. For the first time we experienced what good property management looks and feels like - responsive, efficient and customer-focused service, all thanks to Tina Mumford, a truly great ambassador for BNS.

I continue to have great experiences with BNS. Attentive, considerate and polite every time in any given situation we've encountered. Harry in particular was very thorough and explained everything through very clearly and I couldn't get over how kind he came across. Thank you.

Having been engaged with BNS for some time now, we had at one stage considered that all managers were of the same calibre and had all but resigned ourselves to expecting basic management here. Over the past months we have become pleasantly surprised by the level of service received by BNS and in particular our account manager, Shannon. As owners of a leasehold flat in Weston on a site where we have no doubt, there a number of difficult people to deal with, we have had nothing but a polite, responsive, informative and dedicated display of account management since being taken over by Shannon.
Following a number of conversations with her, it had been bought to our attention, which we must admit we had neglected to see in the past, that this is a team of people operating behind the scenes to ensure full management of where we live, and so we take out hats off to Shannon firstly, for such a professional, direct yet compassionate approach but also to the other staff for who she has vouched for, and are much more easily appreciated, the team at BNS who are on hand daily to assist when we need them.
As a couple of now retired, less than Davy owners, we thank the efforts of BNS to date and wish for it to continue as it has.

I agree that in the past BNS have not been very good but in recent months I have been really pleased with the help and support received from BNS, in particular Andy Hawkins in the Downend office. He has resolved 2 issues with my 88 year old mum's flat with a friendly polite approach, lots of communication, and efficiency, with regard to an electric safety problem, within an hour a maintenance person was at the flat to check all electrics. Could not ask for a better service, many thanks. Andy is a real 'people person'.

Andrea Priest

Excellent communication with the maintenance team. Jake the maintenance manager was very friendly and understanding.

There was a disappointing start to our relationship with BNS as we had several property managers who didn’t last long. This has changed dramatically for the better since Bonnie Bracken-Patterson took over. She communicates well, consults us when needed and most importantly delivers what she says she will do.

BNS have been our agents for one year. We have not had a great deal to involve them with at length yet but we did have one awkward situation which was taken on by Bonnie Bracken-Patterson. Bonnie successfully solved the problem with thoughtful intelligence and fairness. As is so often the case, one person's good qualities became our image of the company.

We have used the services of BNS for 2 years. In the first year we dealt with 3 different property managers and this rate of staff turnover was concerning. For the past year we have dealt with Laura Kennelly and this has resulted in what is now a very satisfactory working relationship as she has got to know the property and the directors of the management company. She deals with queries promptly, communicates well and generally gets issues sorted out in timely fashion. The score given reflects my experience of the service over the past 2 years. I haven’t found the MyBNS web-site particularly user-friendly. Gareth Rees

We have had BNS for a number of years now, having found our previous management companies wanting. Communication has always been good, with emails and phone calls replied to quickly. They attend our management committee meetings and our AGM. They are responsive to our concerns and have dealt effectively with contractors and the council. We are happy with their services.

Great response to all issues. Far better than any other Management Company I have dealt with.
Pick to respond and excellent communications.