FHR Airport Services Reviews 15.741

Helped resolve my issue very quickly and painlessly.

DO NOT USE this company. The meet and great company that we booked through FHR were a scam. We called them on landing at Stanstead airport and nobody answered, despite us calling over and over again. There were many other families in the same situation as us. We didn’t know where our cars were and nobody would answer. When someone finally answered, we were told there were no drivers to get our car and we had to get a taxi to a remote piece of scrap land 10 minutes from the airport. It was pitch black, many families already there and the company couldn’t find their keys or cars! Some cars were left with windows open and keys in them! We waited for over 2.5 hours for them to look for our car and they couldn’t find it! This is all at 2am. We called the number again and finally someone answered to tell us we were in the wrong car park! We had to go back to the airport and they would bring it to us there. Luckily one of the taxis who had dropped some people off was still there to bring us to the airport. Overall, it took 2.5 hours to track down our car. Absolutely disgusting company to treat people like this. If you’re using meet and greet at Stanstead, you must use the official airport company.

Parking is easy, but what they don't tell you is that you get charged for the underground connection! This is advertised as free, and also told to you by the driver that drops you off! I wasn't told that we would have pay £21 each way for 3 passengers. Would not recommend at all!!!

Have used FHR for many years and so booked parking with them for our next trip. Unfortunately our plans changed and we had to cancel. Process was straightforward and done in a friendly, professional way. Got a refund of the total cost less our booking fee.

Always cheapest price with good providers and staff are lovely and very efficient. No hesitation in recommending.

Easy booking experience, and really helpful when we emailed to extend our parking due to a return flight cancellation.

Very responsive

Had to amend airport parking times with on-line chat. seamless

FHR are featured on Money Saving Expert as having competitive prices and a further discount using an MSE code.
They very kindly got my booking amended at short notice when my car broke down despite missing an amendment deadline so customer service is excellent. Would definitely use them again.

Such good customer service and so quick to resolve things. I had to change the date of my booking and this was quickly done, then I needed to change the car linked to the booking. Again, this was done immediately. The professionalism and speed of service from the staff is exceptional!

Excellent customer response and help with a booking reschedule.

I needed to change my car registration for a booking upcoming. emailed on the SATURDAY, all changed and confirmation sent out Monday morning by Kirstie.
thank you guys for the quick response!!

Fantastic customer service, they changed the vehicle reg no trouble

I asked for a change to my car drop off time throughout online chat. Chloe M. dealt with this quickly and efficiently. I received confirmation of the change within minutes.

spoke to a very friendly and efficient lady this morning who has helped with a flight problem, She gave me a solution and put my mind at ease. thank you. ,,,(We will definitely be using this company again)

I have used FHR Airport Services several times now and found them to be an excellent company.
Firstly, their rates are highly competitive and beat bookings via the package holiday companies.
On an upcoming booking I had to amend the arrival time of my flight back into the UK.
Appropriate details were confirmed back to me on an immediate reply email and a revised booking raised - all correct , no fuss.
I have not experienced any problems both entering the airport car park at the start of my holiday or subsequently leaving on my return.
There are many factors to take into account when planning a holiday abroad- with FHR , parking is fuss free safe in the practise of a reliable and efficient company.

Great help, they helped me to resolve an error that was made (my end), quickly, thoughtfully and in a professional and friendly manner.

Very helpful with an enquiry I had. Always the cheapest for car parking. Great customer service.

Excellent service. Helped to change a booking with no fuss.