FHR Airport Services Reviews 

I asked a question about a date I’ve booked parking for very helpful and very willing to answer all of my questions

Really easy to change dates & no charge
Excellent service

After realising I had booked the wrong airport parking I emailed the team late at night and by 12 noon the next day they had transferred me to my correct airport parking - all very prompt and polite. Thanks for your help.

Great service.
Good price
Easy too book

The change - resulting from Ryanair rescheduling my flight, was made without any hassle and without the need to cancel my existing booking, obtain a refund and start again from scratch.

Great customer service - changed my arrival time with no hassle at all when my flight got changed.

I have used FHR airport parking for 3 years in a row, with having Autism i struggle with many different thing ! The booking process is very easy, the prices are good also! The staff at FHR parking have always been very polite, helpful and always willing to answer any questions, and go above and beyind, customer service are also very quick at responding. Theyve made me feel at ease when leaving my car with them, and always have it ready on return. I would highly reccommed them, theyre fantastic team. Would give a 10* if i could!
Thank you FHR!

Great help from staff after booking wrong time they did everything quickly and efficiently thanks

Excellent - efficient, polite and great service. Used at Bristol airport for meet and greet - not just good value but extremely efficient and much better than Silver Parking and certainly won’t pay the extortionate prices at the airport. Will use again and recommend to anyone.

Alanna from the customer reservations.team was super responsive and helpful.

Based on my experience of BookFHR at Luton Airport, "meet and greet" is a complete misnomer!

We travelled out on the 29th May and followed their instructions to the letter regarding notifications 40 minutes prior to arrival at the airport. The driver was on time for the pick-up, so no problem there. However, the young man who collected our car didn't make it plain who he was, nor who he was working for. I had to insist on proof and he subsequently showed me a copy of the email sent to me. Normally with meet and greet, the agent collecting the vehicle makes it obvious who they are and who they represent. As we walked off to departure building I turned round and saw another young man jump in my car before they drove away. The handover made me feel nervous but I decided to shelve my reservations and enjoy my holiday.

On our return, we again followed their instructions and phoned the number given to us once through passport control and luggage collection. To our dismay, we couldn't get through and it was about 15 minutes before we finally spoke to one of their operatives. The person that answered the mobile number given to us had very poor English but we managed to ascertain that we would have to wait 1/2 hour before we could be attended to. Disappointing to say the least! What followed was quite frankly a fiasco. About 45 minutes later a guy showed up TO COLLECT OUR CAR! Naturally, we politely pointed out that he was supposed to be delivering, not taking. He was apologetic and the messaged the firm about their mistake. To cut a long story short, eventually a minibus turned up to collect us and drive us, and another person who was presumably in the same boat, to the storage facility some distance away, close to Luton Railway station.

We got our car nearly three hours after we landed, although, to be perfectly honest, I was just glad to see my car in one piece! We later established that they couldn't find our keys at first, but they had found them by the time we got to the storage facility.

The organisation of the Luton branch of this company is diabolical!

This is borne out by other reviews around the same time as our holiday (29 May - 5 June).

Based on my experience, I would have to recommend AVOIDING BookFHR.

Misleading e mail instructions as they use the title 'meet and greet' for parking at Stanstead. This service is not the official 'meet and greet'. They didn't answer the phone when I was 10 minutes away and then had the nerve to tell me off for not calling them in advance. The collection driver was patronising and didn't want to smile or make you feel like a valued customer. To top it all, on collection, the driver footwell and surrounding area was full of dried mud. The car had clearly been stored in a field.

Alanna was so helpful, booking was so easy and pain free

Very good prices
Customer service perfect
Safe car parks, close to airports.
I always book with this company only
10 out of 10

Lost my confirmation emails and contacted the chat bot. Got Kirstie who eventually found all my information and gave me all the details. She was excellent from beginning to end. Thank you

Haven't used the car park yet but the customer service was very prompt and helpful when I needed to make a change to my booking

I had to change my car registration number for a forthcoming meet and greet parking session at Bristol Airport.
The online chat system was easy to use and an email confirmation of changes followed very quickly.
Thank you.

My son is having chemo had to cancel no response regarding refund

Just came back into Stansted. Shocking. Hired shuttle vans, poor communications for collection, parking grounds are building site, dangerous parking and driver left a vape in my car