FHR Airport Services Reviews 

Terrible. Place to leave car was in a terrible state then drove me in my own car to Gatwick. ‘Upgraded to meet and greet’ but took nearly 1.5 hours to bring car. Best avoided.

Start to finish this company was absolute garbage.

Awful location
Zero facilities
Trash piled everywhere
Lost our car (!!!!!)
Huge waits for transfers
Rip off pricing left, right and centre

After booking you get notified of a £10 drop-off and a £10 pick-up fee to cover the airport costs (£20 total). Fair enough, only Luton charges just £7. Then they cram 3x groups in one cab, so they're charging £30 for a service that only costs £7. Scammy from the start.

Then the car park itself, which is an absolute mess. It isn't paved so your car will be *covered* in dust when you get back. It's literally a scrap lot of land. No tarmac, no toilets, no bus stop, piles of trash everywhere. Absolutely disgusting. I was appalled at the state of a site marketed as "premium" lol.

When we got home we called for pickup and were told they couldn't find out car. We gave the reg, the name, the booking reference, nope "we don't have your car, there really isn't anything more we can do to help you".

Had to escalate it to a manager who managed to find the thing. Had to pay for an additional day's parking (no qualms here), however Halifax and Revolut wouldn't let us pay their bank as it had been flagged for money laundering and fraud. You really couldn't make it up. Only it got worse.

Then came an hour wait for a cab. Finally the thing turned up but there wasn't enough seats for all the passengers who were waiting.

20min later they finally send another vehicle (we had been waiting over an hour at this point).

Eventually we reach the parking lot, climb over some soiled jeans in the mud (not even joking), only to find they've lost our keys. Queue another 20min wait while they finally look for the things (having already had 90min notice that we were on the way).

Really really helpful with getting my booking adjusted (after I made a mistake) - only 4 stars as the new cost was higher than my original rate.
Definitely 5star for customer service

The first scary part was when we were arriving to the airport and was told to call 40min before arriving for them to organise meeting us, and that took us about 10 times to actually get through which put us on edge straight away as they didn't pick up till about 10 minutes before we got there. They were also very difficult to understand and didn't seem that bothered. Then it got worse! When we finished our holiday and returned to Luton Airport, we was told call them to let them know we were ready to pick up our car. To our shock they said they will be there in half an hour. What's the point of this more expensive service if it actually takes longer than grabbing a bus to another car pack that we could have gotten straight away (and cheaper). BUT it got EVEN worse... they actually took a whole hour to turn up with our car. What a joke and a waste of a "fast" service. To get home it would have taken us an hour drive, and they took that long just to give our car back to us. I questioned the driver when they arrived and he just said: "nothing to do with me, complain to the company"...and just walked off. I can not recommend this company to anyone and it's put us off using any meet and greet type parking company in the future.

Utter rubbish, conned out of my money. Cancelled trip, got confirmation email then nothing. When I contacted them they said it was the wrong number I quoted (the same number that they gave me on the cancellation email!) Would avoid at all costs. Total con!!!

Avoid! Zero stars. Not ‘quick & easy’. Rang 40 mins away from Luton airport for meet and greet as per instructions. No answer. Several more attempts. Finally got through. Call agent answers ‘what do you want’ very rude, very hard to understand. Advised they would be 10 mins to come and pick up car from drop off zone. Cost is £7 for first 10 mins to drop off car and £1 per min thereafter. If you are longer than 30
Mins it’s &95! After 10
Mins we rang again. Agin several attempts to get through. Very rude agents. One thought we had landed and told me to wait until 4pm! Eventual They turn up costing us £27. Absolute joke. Would have been cheaper to stay in long stay car park. Quicker and less stressful!

Excellent service. Booked to park at Glasgow airport then flights got changed to Edinburgh and were more than helpful in changing for us. Highly recommend.

The response to my emails was always quick by customer service. They resolved my issues quickly and rofessionally before rebooking me, despite the problem being created by our travel company. Thanks have used FHR many times in the past with no issues, its good to know when things don't go according to plan they will look into things to help. Well done.

Good customer service. My request was handled professionally and promptly.

Really easy to book on-line. We use the M&G, the process of dropping my car and collecting keys is great, there is now a new system to do this yourself so rather than have to go to the office to collect keys you collect them just before the exit in arrivals.

I also mislaid my email confirmation and the team re sent this to me within 24hrs of asking. Good service, would recommend.

Due to unforseen circumstances I had to change flights, albeit just 2 hrs difference & overall no extra time needed for parking. FHR amended all my booking professionally with no issues.

Took over an hour to drop our car back. Lied three times on the phone saying it was on the way when I could see on my car app it wasn’t. Two very tired children. Then completely unapologetic and hung up on me when I chased the last time

Great customer service and professional. Nina was a great good and responded quickly . I will use the service again and I definitely recommend this amazing company .

Swift response from customer services.

Problem Solved Very Helpful

I booked the wrong dates for my parking and the staff member who helped me was really, helpful, efficient and solved my error within minutes. Chat was also very easy to use. 5 star service.

Very easy to book up and when I had to make a change to my booking it was all done so promptly. The customer service advisers are always so helpful.

No good for my airport.

Needed to change the registration of my car - sorted in 2 minutes by Chloe M via their chat function. Often when you get a cheap deal, customer service is an afterthought but not with this company - highly recommended

I booked and paid for “Meet & Greet” service at Luton Airport for Saturday 2nd May at 1:45pm, and as instructed, we called approximately 40 minutes before arrival, only to be informed that the Meet & Greet service we had already paid for was unavailable because they had “no drivers.” This is completely unacceptable and not the service that was advertised or purchased.

We were then instructed to drive into Luton town centre and leave the vehicle in a compound near the railway station instead. Unfortunately, Luton FC were playing at home that day, causing severe congestion throughout the area. As a direct result of the failure to provide the booked service, we arrived at the compound approximately 35 minutes later than we would’ve arrived at the meet and greet point, and then had to wait again for a taxi to be arranged to take us to the airport.
We did not arrive at the airport drop-off point until 2:35pm — almost one full hour later than our booked Meet & Greet time. This caused significant and unnecessary stress while trying to get through check-in and security in time for our flight.

At the time, we were assured that a refund would be issued due to the inconvenience and failure to provide the service paid for. However, it is now 15th May and no refund has been received, nor have we received any meaningful update despite sending an email regarding this to customer complaints. This is extremely disappointing, especially as I have used FHR before and previously received a far better standard of service.