Bound Apparel Reviews 278

I managed to get my hands on the black hoodie and was despatched that day and it’s sooooo amazing ! Thank you 🤍 can’t wait for the pants to be restocked ekkkk✨

I had an issue with an item and it was resolved within minutes by the lovely Ruby.Ruby was so helpful and on the ball.Cant wait for yere next launch!

Ruby was a gem helping me cause I ordered the wrong size hoodie. She helped me so much. I canny wait to wear my new tracky now thank you so much xx

They have great customer service ruby got it sorted as quickly as possible and doesn’t take long to reply back to you
Great service ☺️

Absolutely excellent service from Ruby. Very quick replies to my questions and so helpful . Makes such a change to deal with a company who care about their customers. Could not recommend more, and will definitely be buying more . Fabulous quality tracksuit.

delighted with the hoodie. lovely quality no problem with delivery. all good

Without a doubt their service and response to questions are amazing and the fabric last so long even in wash . Utterly obsessed with the brand . Can’t wait for new collection

My order was lost in transit so I contacted Bound Apparel and Ruby came to my rescue. She despatched a repeat order which was priority delivered two days later. She was a pleasure to deal with and she saved any blushes on Christmas Day! Very happy with the service.

Amazing quality!

Stunning business , quick delievery and so helpful . Items top quality !!

I ordered the mocha brown ultimate zippy and mocha brown ultimate track pants and unfortunately when the zippy came there was a slight mark on it so I emailed Bound Apparel and Ruby got back to me within a few hours. She was so helpful and she managed to get me another zippy as a replacement within the day even though they were sold out as she knew this was a Christmas gift. Ruby really went above and beyond for me and I couldn’t be happier with the customer service provided, would highly recommend.

Such a lovely company to deal with ! I had a lovely girl called Ruby helping me she was very helpful at getting an issue sorted very quick. There products are such good quality I would highly recommend 🥰

Dealing with Bound Apparel was so easy, I ordered two track bottoms instead of a top and bottom, they were extremely helpful, especially Ruby who answered my emails as quick as possible and such a nice person to deal with
I returned the bottoms and they sent the top with no delay
I will definitely order from here again
Thanks again Ruby 😊

My overall experience with Bound Apparel was excellent especially because of Ruby, she has excellent customer service and is an absolute credit to your team. Well done on a very good job and will highly recommend using this company.

Hi guys I have to commend management on having Ruby as part of their team, I enquirer about a tracksuit I couldn't get on line and Ruby sorted it for me she is just a pleasure to deal with very polite even emailing while she was off to make sure I was reassured that the items would come. Thank you Ruby for taking ur time to provide excellent customer care Happy Christmas to you all from a very happy customer who will buy again 😊

Dealing with Ruby in Customer was so Pleasant she could not have done any more for me. She really goes above and beyond and I will definitely be buying again just because of her.

I bought new leggings and within a few weeks some of the letters were coming off the logo. I emailed the customer service team out of concern. And Ruby sent me a replacement immediately and recommended I wash the leggings at a lower temperature. Great customer service and Ruby was lovely.

I dealt with Ruby in Bound Apparel and have never come across such efficient and friendly customer service! Ruby went above and beyond to help me get a Christmas present sorted, both my daughters are huge Bound fans so definitely will continue buying.

Amy

Along with having such lovely clothing pieces Bound Apparel has such a great customer service team. When having issues with sizes and returns Ruby was an amazing help, responding to all my emails quickly and answering all the questions I had without any problems. Overall a really lovely brand with great customer service!

Ruby from Bound is an absolute pleasure to deal with, if you need any further information as regards to sizes Ruby will reply promptly.
Delighted with my tracksuit purchases.