I had an issue with the logo coming off very soon after I bought my navy leggings and I was so disappointed being a regular customer of Bound since they started. I sent an email and received a reply i... Toon meer
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I ordered a hoodie that turned out to be too big, but Ruby from Bound Apparel was an absolute pleasure to deal with. Her quick responses and professionalism made the whole process really easy. I opted... Toon meer
Always such a pleasure ordering from here! Delivery is also super quick and the clothes are such good quality, and the rare time ive needed customer service they've gone above and beyond. Obsessed x
Everything I’ve gotten from bound is amazing! I absolutely love treating myself to bits from their new collection. My favourite is the leggings and zip up brown hoodie. The bound girls are always so h... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Bound was created to fulfil the need for leggings that are 'not just for the gym'. Our products are fashion and comfort-focused but are perfect for working out. Created in 2020 by a team of two, it has grown into a familiar favourite in many wardrobes around Ireland & the UK.
Contactgegevens
5 Brayford Square, E1 0SG, London, Verenigd Koninkrijk
- hello@boundonlineapparel.com
- boundonlineapparel.com
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Incredible quality
I can’t recommend Bound Apparels products enough! The fit is incredible and the quality is amazing, and on top of that the customer service is fantastic. The shipping and processing of orders is so incredibly quick, and the girls are so helpful. In particular Ruby was so helpful and understanding. It’s so great to see Irish girls doing so well, and I can definitely see why!
Excellent customer service
Great quality hoodie, arrived so quickly...and when I wanted to arrange an exchange, Ruby couldnt have been more helpful!
Fabric Composition
Really nice design and comfortable to wear. I was just surprised to see the label lists 53% cotton / 47% polyester, as the website only mentions “luxurious, high-quality materials” and doesn’t list the fibre content. At this price point, I think including the exact materials would really help future buyers. (For reference I have the navy track pants and navy zip up and the label is the same).
Experience
Clothes are just wonderful. They feel like wearing a duvet!! Also, received delivery very quickly which was wonderful as I had to send it away as a Christmas gift.
I absolutely love the flares I bought
I absolutely love the flares I bought — the quality is amazing, and they’re so comfortable and flattering! I also had a quick query about the leggings and spoke to Ruby over email — she was so helpful, and quick to respond. Fantastic customer service and gorgeous products — I’ll definitely be ordering again!
I had washed my tracksuit and these…
I had washed my tracksuit and these stains appeared and I was able to email Ruby, she was so kind, helpful and understanding and sent me out a new tracksuit once I sent my one back. 10/10 reccomend. The girls do such a brilliant company 🩷
Wonderful service from start to finish
Wonderful service from start to finish, delivered within 2 days. Clothes are amazing
Leggings are so comfy but the hoodie…
Leggings are so comfy but the hoodie isn’t as good quality as I expected for the price
Brilliant customer service
Always love my Bound goodies!!
Never doubt to get amazing quality products every time
Ruby is an absolute pleasure to deal with! The only place that you would get this kind of efficient and personal customer service, no matter the issue your order!
Will definitely be ordering from the girlies again, so happy to support such an amazing small Irish business xx
Keep up the brilliant work girls
Excellent Customer Service
I had an issue with a tracksuit I ordered, and the customer service couldn’t have been better. Ruby responded to my emails quickly and resolved the problem without any hassle. It’s rare to come across such professional and friendly support.
Thank you for the positive experience.
Excellent customer service.
I had the most fantastic customer service experience with Ruby over this past week . She stayed in touch constantly , was super friendly and resolved an issue for me as quickly as she could. Apaet from that the clothing quality is great and delivery is practically next day . Couldn't be happier.
Incredible quality products
Incredible quality products. The material of the lounge wear is amazing. So comfy. Like wearing a cloud. Sizes are very oversized. Ruby was incredibly helpful to me. Great company.
Excellent customer service
Ruby was extremely helpful in my dealings with her. I was so happy to receive a formatted printable version of the gift cards I ordered. I can highly recommend Bound Apparel for their customer service. Thank you Ruby.
100/10 customer service
I bought leggings awhile ago , I love them , they’re so buttery and flattering. However, the seam was starting to come loose.
I emailed the team and Ruby was so accommodating and pleasant to deal with! She made my expierence so easy as quick!
Thanks so much to Ruby and the bound apparel team!
Great Customer Service!
I had a great experience with Bound Apparel’s customer service during the busy Black Friday sales. I accidentally made an error in my order, but Ruby replied within minutes and was incredibly friendly and happy to help. She handled the fix straight away, kept me updated throughout the process, and answered all my follow up queries without any delay.
Ruby was super helpful and prompt with…
Ruby was super helpful and prompt with her response to my email and a pleasure to deal with !! Xx
5 star
I had a small issue with part of my order, Ruby was so pleasant to deal with and replied so fast , nothing was difficult,
So efficient! Xx
Wrong size ordered
I had a problem with an order ,my own fault !!! I ordered the wrong size for my daughter .I email the company and Ruby replied and sorted everything out for me and was so helpful .Really good customer service
I had to reach out to the Customer Care…
I had to reach out to the Customer Care team today. The Manager, Ruby, was really attentive and understanding and dealt with my query quickly and efficiently. Thoroughly recommend!
Customer Service is 5 Star
The customer service is excellent, Ruby was brilliant and resolved my issue really fast and was very friendly. (Especially as the issue was technically my own fault!) The ordering process is seamless. Huge thanks to Ruby. This is the 2nd time I've ordered from Bound Apparel and I would recommend them without hesitation.
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