Alex was extremely helpful throughout the whole process. We are very happy with the tiles we purchased. When we needed to buy a few extra pieces later, there was absolutely no problem arranging it. Th... Toon meer
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Second time I have purchased from Alex at Boutique Stone and once again, service and assistance with this body of work for new house was exceptional. Highly recommend Boutique Stone and Alex to everyo... Toon meer
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Alex was super helpful and responsive to our questions before and after purchase. Whilst delivery had taken a little longer than originally thought when browsing the website, it was clearly communicat... Toon meer
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Second time I've ordered from boutique Stone. I believe its under new ownership. Hasn't changed any. The tiles are brilliant and customer service is as good as previous 👍 slight issue with split tile... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Boutique Stone - home of the beautiful terrazzo, onyx, limestone, and marble. We are glad to be a part of your bold bathrooms, charming kitchens, or minimalist room. Most porcelain tiles and natural stone flooring lines in stock for express delivery. We are thrilled to be a part of your dream home journey! We are rated Excellent on Trustpilot!
Contactgegevens
Unit B, Armley Business Park, 41-43 Stanningley Road, LS12 3LW, Leeds, Verenigd Koninkrijk
- 01132205858
- hello@boutiquestone.co.uk
- boutiquestone.co.uk
5,0
Uitstekend
634 reviews
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Antwoord van Boutique Stone
Thank you Helen, this is wonderful to hear. Thank you for your recent order and for taking the time to leave your feedback, we really appreciate it.
Kind regards,
Alex
Excellent Customer Service
Helpful telephone support from Alex around information on products, quantity needed, and pricing. Calls were answered promptly and delivery straight forward.
12 mei 2024
Antwoord van Boutique Stone
Thank you Ann, this is lovely feedback to receive. Thank you for your recent order and for taking the time to leave your review, we really appreciate it.
Kind regards,
Alex
Stunning tiles and great communication…
Stunning tiles and great communication from Alex throughout
12 mei 2024
Antwoord van Boutique Stone
Thank you for your recent order Jonathan and for taking the time to leave such positive feedback, we really appreciate it!
Kind regards,
Alex
Amazing personal service
Beautiful tiles. Kept up to date with every detail of the delivery process by Alex - delivery was so quick. My builder was extremely impressed too and will be recommending you to others. So nice to have such a personal service.
16 mei 2024
Antwoord van Boutique Stone
This is wonderful to hear! Thank you for your recent orders and for taking the time to leave your review, we really appreciate it. We'll keep an eye out for any photos you may be willing to share once finished!
Kind regards,
Alex
Great service
We were late picking tiles for our bathroom. With the mix we selected one was on a longer lead time, but Boutique Stone were very helpful and managed to get this earlier, so all the tiles arrived at the same time allowing us to start the tiling with no delay
19 april 2024
Antwoord van Boutique Stone
Thank you for your recent order and for taking the time to leave your feedback, we really appreciate it. It's great to hear that our efforts ensured the tiles arrived together and in good time for the tiler. I'm sure the finished result looks fantastic!
Kind regards,
Alex
Quality service and products
Quality service and products, good communication throughout and fantastic packaging to protect tiles in transit
30 april 2024
Antwoord van Boutique Stone
Thank you for your recent order and review, we really appreciate it. I'll pass on your kind comments to Fabian and Tom who are responsible for packing and wrapping the orders, we're pleased to hear their efforts to protect your tiles in transit are appreciated.
Kind regards,
Alex
Lovely range of products and great…
Lovely range of products and great customer service. Really friendly and helpful team, thanks to Alex for helping to get things to us so quickly. Bathroom is nearly finished and it's looking great so far :)
25 april 2024
Antwoord van Boutique Stone
Thank you Gemma! We're so pleased to hear you enjoyed such a friendly and helpful service and that we were able to deliver your tiles in time for work to start. We'll keep an eye out for any photos you might be willing to share once finished. Thank you again for your recent order and for taking the time to leave your review, we really appreciate it!
Kind regards,
Alex
Great service and beautiful tiles
30 april 2024
Antwoord van Boutique Stone
Thank you for your recent order and for taking the time to leave your review, we really appreciate it!
Kind regards,
Aex
Antwoord van Boutique Stone
Thank you for your recent order and for taking the time to leave your review, we really appreciate it!
Kind regards,
Alex
Great company to order from
I ordered the tiles for my bathroom easily and had a small wait until they were able to be dispatched . The delivery time was noted when I was ordering so I was aware and I received my order before said time .
Tiles look good although they are not on my walls at the moment .
Work is due to start in my bathroom at the beginning of May . I am looking forward to seeing the tiles in situ
18 april 2024
Antwoord van Boutique Stone
Thank you Moira, this is wonderful feedback to receive following your recent order! Thank you for taking the time to leave your review and for your recent purchase, we really appreciate it. We'll keep an eye out for any photos you may be willing to share once all is finished!
Kind regards,
Alex
Great service and always at hand if you…
Great service and always at hand if you ever need help. Tiles arrived quickly and very carefully packaged and in perfect condition with no damages.
25 april 2024
Antwoord van Boutique Stone
Thank you for your recent order & for taking the time to leave your review, James, we really appreciate it! We're pleased to hear that your tiles arrived in good time and that Fabian & Tom's efforts in packing your order ensured they arrived with no damages!
Kind regards,
Alex
Antwoord van Boutique Stone
Thank you for your recent order and for taking the time to leave your review, we really appreciate it.
Kind regards,
Alex
Quality and care
I am a delighted customer. I wish the bathroom was bigger so I could use more tiles! or even have 2 bathrooms to refurbish!!!! They are beautiful tiles. From the start, getting samples and the order together was easy and Alex was so responsive and helpful and reassuring. I have no hesitation in recommending Boutique stone and will be doing so to my friends and family.
14 april 2024
Antwoord van Boutique Stone
Thank you! This has put a smile on everyone's faces, what a lovely review to sign off the week with. Thank you for your recent order and for taking the time to leave such positive feedback. We're so happy to hear you were so pleased with your tiles and the service you received. We wish you the best in the meantime and will keep an eye out for any photos you may be willing to share once finished.
Kind regards,
Alex
Recommended
Recommended
Good communication
delivery arranged to meet our contractors timetable
Lovely product
1 april 2024
Antwoord van Boutique Stone
Thank you for your recent order and for taking the time to leave your review, we really appreciate it!
Kind regards,
Alex
I was looking for a specific tiles and…
I was looking for a specific tiles and luckily I found Them at boutique stone. Alex answer me from WhatsApp even out hours. The delivery was smooth. I am so glad worked well.
4 april 2024
Antwoord van Boutique Stone
We're so pleased to hear you were able to source the specific tiles you needed from us and have them delivered quickly. Thank you for your recent order and for taking the time to leave your review, we really appreciate it.
Kind regards,
Alex
Antwoord van Boutique Stone
This is great to hear! Thank you for your order and for taking the time to leave your review, we really appreciate it!
Kind regards,
Alex
Will do it again
Delivery was a day earlier than expected but the driver was very polite and friendly. Communication by phone was excellent, overall a very positive experience
4 april 2024
Antwoord van Boutique Stone
Thank you for your recent order and for taking the time to leave such a kind review, we really appreciate it!
Kind regards,
Alex
Stock availability
I messaged Boutique Stone to enquire about early availability due to our fitter needing the tiles imminently. Quick and really helpful response…felt like a personal service
18 maart 2024
Antwoord van Boutique Stone
This is great to hear! I'm pleased we were able to assist in this instance and ensure your tiles arrived in time for the tiler to start. Thank you for taking the time to leave your review and for your recent order, we really appreciate it.
Kind regards,
Alex
Great service speedy delivery and ease…
Great service speedy delivery and ease of ordering
25 maart 2024
Antwoord van Boutique Stone
Thank you for your recent order and for taking the time to leave your review, we really appreciate it!
Kind regards,
Alex
Bad customer service
Tiles are sold at high end prices but on reflection and further research some are not as great as they first appear ( would question if they are true trezzo). The customer service is appalling and the team do not honour discounts ( even though they will come up with excuses for this), it does have some lovely tiles but has a small firm mentality and management. I renovate houses for a living but I won’t be returning as I feel there are lots of other company’s who have better customer service, quality tiles and prices.
1 oktober 2023
Review zonder uitnodiging
Antwoord van Boutique Stone
Hi Nadia, thank you for your review. I'm sorry that your experience with us left you disappointed. We will continue to try and improve our service.
[Regarding discounts]
I'm sorry for the miscommunication and confusion that we caused. We have since launched a clear and public discount structure of 5%, 10%, and 15% OFF
I know your order was in September 2023 before we created it and you did not benefit from it. I am sorry regardless
[Regarding terrazzo]
(I'm sure you are already aware, but I'm writing for others who may read your review)
We sell glazed terrazzo porcelain and Italian full-body terrazzo porcelain. The former is a design printed on the tile, and the latter is porcelain that is made like terrazzo. Our Eccitare, Varenna, and Spoleto full-body ranges have the design running through them - exactly like terrazzo. Wherever they are cut, the chips and design show in the cross-section.
The difference between our full-body terrazzo and real terrazzo is that ours does not require sealing (real terrazzo does), and ours is 10mm thick (real terrazzo is 20mm thick) This makes our terrazzo more suitable for bathrooms or wet environments and is light enough for wall applications.
I wish you the best in your future projects and please don't hesitate to reach out if there is anything else I have not addressed
Kind Regards
James
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