I have found BraForMe to be fine; prompt deliveries, appropriate communications and good website. Unfortunately, the bra I recently ordered does not fit well. I don't blame BraForMe for that, as... Toon meer
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Lees wat reviewers zeggen
Ordered 2 bras but unfortunately one was out of stock. BraForme contacted me straight away by email and I was able to choose another. Both arrived quickly. Good quality and great price. Would have giv... Toon meer
I have lost a considerable amount of weight and it took three tries but I finally got the right size for the Fantasies Illusion bras that I adore. Thank you BraForMe for your great prices and for bear... Toon meer
Delvery time was a bit lengthy - 10 days from ordering to receipt of item. Website was not very cooperative when trying to return item. The return form did not 'populate' automatically. Did not rec... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a leading online retailer of premium lingerie, proudly partnering with renowned brands such as Fantasie, Freya, Wacoal, PrimaDonna, Marie Jo, Wonderbra, Sloggi, and many more. We’ve built a strong reputation for offering competitive prices and delivering personable, attentive customer service. Our priority is to ensure every customer enjoys a simple, seamless, and positive shopping experience. Whether you’re new to our store or a returning customer, your satisfaction is our goal—and your feedback helps us improve and grow. Sign up to our newsletter on our website to be the first to hear about new arrivals, exclusive offers, and seasonal sales. We offer FREE UK delivery on all orders, and our main review platform is Reviews.io.
Contactgegevens
Unit 16, Rockhaven Park, SN2 8BB, Swindon, Verenigd Koninkrijk
- info@braforme.com
- braforme.com
4,2
Goed
1K reviews
Heeft 63% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Disappointing customer service experience.
I really wish it wasn't such a negative review as all the items I've had from BFM have been excellent.
Unfortunately, its the delivery experience that let's the company down. I have reached out to the customer care team about a missing order, paid for on March 10th. I was told it would be delivered but Royal Mail were experiencing delays. I have been asked to wait until March 28th before BFM could investigate.
At first I was resigned to that, but then another item from BFM (ordered a week after the missing parcel) was delivered by Royal Mail, so I queried the the so called "delays" they were experiencing. I was told that wasn't true and that I should get back in touch with the sender. I did that and got a vague reply that didn't help at all.
I'm so disappointed as I wasn't expecting this kind of customer service experience.
23 maart 2026
Review zonder uitnodiging
Antwoord van BraForMe
Thank you for your feedback. We are sorry that you felt the need to leave a negative review on BraForMe’s customer service page, especially as you have confirmed that your orders have been excellent. We understand that the delays you experienced with Royal Mail have caused frustration and contributed to your disappointment.
We recommend sharing feedback directly on Royal Mail’s review page, as this will help other customers gain a more accurate picture of their service.
Unfortunately, Royal Mail require 10 working days before they can investigate because of any unexpected delays, which are beyond our control. Currently, select areas of the UK are experiencing delays for a variety of reasons. While your local area may not be affected, parcels are processed and transferred through multiple regions, some of which have been impacted. Because your orders were placed at different times, not all were affected by these delays.
At no point have we refused to assist you. We are happy to help by tracking your parcel, arranging a replacement, or issuing a refund. However, we must first allow Royal Mail the full 10 working days, as in the vast majority of cases the parcel is delivered before this period ends.
If you have not received your parcel after 10 working days, please contact us and we will gladly assist further. Raising an investigation before this time would prevent Royal Mail from providing support.
Very happy with the service and great prices.Highly recomanded.
Very happy with the service and great prices.Highly recomanded!
25 maart 2026
Review zonder uitnodiging
Antwoord van BraForMe
Thank you so much for your wonderful feedback! We're thrilled to hear that you were very happy with our service and found our prices great. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Quick and easy way to buy the perfect bra
Good filters, found a bra quickly. Service as stated and good quality products. Highly Recommended.
11 maart 2026
Review zonder uitnodiging
Antwoord van BraForMe
Thank you for your wonderful feedback! We're thrilled to hear that you found our filters helpful and were able to quickly locate the perfect bra. It's great to know that our service and product quality met your expectations. We truly appreciate your recommendation and look forward to serving you again!
Great service and choice
Great service,choice,communication and fast delivery. I will be back for more!
11 maart 2026
Review zonder uitnodiging
Antwoord van BraForMe
Thank you so much for your fantastic 5-star review! We’re thrilled you enjoyed our service, choice, and speedy delivery. We look forward to welcoming you back soon!
Delvery time was a bit lengthy.
Delvery time was a bit lengthy - 10 days from ordering to receipt of item.
Website was not very cooperative when trying to return item. The return form did not 'populate' automatically. Did not recogize order no, when entered manually.
An email to customer services was dealt with very promptly, however I had to request the returns label a second time, though I think that was a gmail issue as I can now see 2 messages with the label attached. Hope this helps
18 maart 2026
Review zonder uitnodiging
Antwoord van BraForMe
Thank you for your feedback. We’re glad to hear that our customer service team responded promptly.
We’re sorry for the difficulties you experienced with the website and the return process. Your comments are really helpful, and we’ll review the return form functionality to make it more straightforward for future orders.
We appreciate your patience and hope your next experience with us is even smoother.
The deauville bra is the perfect fit
The deauville bra is the perfect supporting bra. Great shape and gives confidence. Unfortunately it is very expensive and when there is a sale, my size is not available.
23 maart 2026
Review zonder uitnodiging
Antwoord van BraForMe
Thank you for your wonderful 5-star review! We’re delighted to hear that the Deauville bra gives you great support and confidence. As one of our premium brands, it is priced accordingly, but if you have a specific price point in mind, please reach out to our team. We’d be happy to suggest some great alternatives within this brand or other brands to suit your needs.
Great Value!
Really good value items, quickly delivered
Thanks 🤩
16 maart 2026
Review zonder uitnodiging
Antwoord van BraForMe
Thank you for your fantastic 5-star review! We’re so glad you enjoyed the value and speedy delivery. Your support means a lot!
Order came quickly as described
Order came quickly as described. Product looked lovey but the lace is scratchy and irritating.
16 maart 2026
Review zonder uitnodiging
Antwoord van BraForMe
Thank you for your feedback — we’re pleased to hear that your order arrived quickly and that you were happy with the overall look of the product.
We’re sorry to learn that the lace was not as comfortable as expected. Your feedback regarding the material is important and appreciated.
To help other customers make more informed decisions, we kindly ask that product-specific feedback such as this is shared on the product listing page rather than our customer service feedback page, as it will be more beneficial and visible to others considering the item.
I had tried to chase up a refund with…
I had tried to chase up a refund with Debenhams, with no success, so I contacted Braform directly and had a response immediately, saying I should get an email from Debenhams, confirming they would issue a refund, which I have now had. A special mention to Poppy for her prompt response. I would deal direct with Braform next time
20 maart 2026
Review zonder uitnodiging
Antwoord van BraForMe
Thank you so much for your kind words and 5-star review! We’re delighted we could help resolve your refund quickly, and we’ll be sure to pass on your special mention to Poppy. We look forward to assisting you directly again in the future!
Antwoord van BraForMe
Thank you so much for your wonderful 5-star review! We’re thrilled to hear you loved the variety and found something you enjoy. Your support means a lot to us!
I have lost a lot of weight recently…
I have lost a lot of weight recently and the bras I have bought have enhanced my figure and my confidence
21 maart 2026
Review zonder uitnodiging
Antwoord van BraForMe
Thank you for sharing your experience with us! We're thrilled to hear that our bras have enhanced your figure and boosted your confidence, especially during your weight loss journey. Your feedback is invaluable, and we appreciate you taking the time to let us know how our products have positively impacted you. If there's anything else we can do to support you, please feel free to reach out!
Never arrived even though in stock on website
Waited almost 2 weeks for a bra which was shown as in stock to be despatched. Asked for a refund as they could not tell me when it would be delivered. Terrible service. wont be using again.
2 maart 2026
Review zonder uitnodiging
Antwoord van BraForMe
We strive to be transparent with all customers regarding dispatch timeframes, which are clearly stated on each product page as these may vary depending on the item. Delivery estimates are also available on our shipping page to provide additional clarity. All orders are sent via a tracked service, and a dispatch confirmation email is issued with tracking details so you can follow your parcel’s progress.
We have previously requested your order information in order to investigate and assist you further, however we have not yet received a response. Without these details, we are unable to review your order specifically and will proceed on the basis that it has been delivered within the expected timeframe.
If you still require any assistance, please do not hesitate to get in touch and we will be happy to help.
Very good customer service
Very good customer service. They quickly sorted out my refund for an order placed through Debenhams which Debenhams seemed unable to do. Would recommend
20 maart 2026
Review zonder uitnodiging
Antwoord van BraForMe
Thank you for your kind words about our customer service! We're glad to hear that we could assist you with your refund when Debenhams was unable to do so. Your recommendation means a lot to us, and we appreciate your understanding as we strive to provide the best support possible
Great service all round
Good price and arrived quickly. Excellant product.
16 maart 2026
Review zonder uitnodiging
Antwoord van BraForMe
Thank you for your feedback! We're thrilled to hear that you found our product to be excellent and that it arrived quickly at a good price. Your satisfaction is important to us, and we appreciate your support. If you have any further comments or questions, feel free to reach out!
I still have not recovered my bra so…
I still have not recovered my bra so cannot comment on how good or bad it is
20 maart 2026
Review zonder uitnodiging
Antwoord van BraForMe
Thank you for your feedback.
We are transparent with our customers regarding dispatch timeframes, which are clearly displayed under each product listing, as these can vary depending on the item. Delivery timeframes are also outlined on our shipping information page for reference. All orders are sent using a tracked service, and a tracking email is issued upon dispatch so that delivery progress can be monitored.
We have previously requested your order details in order to assist you further, but we have not yet received a response. In the absence of this information, we will assume that your order has been delivered within the advised timeframe.
If you still require assistance, please do not hesitate to get in touch and we will be happy to help.
They were efficient at informing me of…
They were efficient at informing me of a lack of stock and amending the order.
1 februari 2026
Review zonder uitnodiging
Antwoord van BraForMe
Thank you for your kind feedback.
We’re pleased to hear that you were happy with the way our team handled the stock issue and kept you informed throughout the process. We always aim to communicate clearly and resolve any issues as efficiently as possible.
Lovely bras good customer service fast…
Lovely bras good customer service fast delivery
6 maart 2026
Review zonder uitnodiging
Antwoord van BraForMe
Thank you for your feedback! We're thrilled to hear that you loved our bras and appreciated our customer service and fast delivery. Your satisfaction is important to us, and we hope to continue providing you with quality products in the future.
My first purchase
My first purchase, absolutely brilliant service, delivered within a few days, great price as well, highly recommend!
12 maart 2026
Review zonder uitnodiging
Antwoord van BraForMe
Thank you for your wonderful feedback. We are delighted to hear that your first purchase with us was met with excellent service, prompt delivery, and great value. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Antwoord van BraForMe
Thank you for your feedback! We're thrilled to hear that you experienced great service. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts.
Antwoord van BraForMe
Thank you for your positive feedback. We are delighted to hear that you are pleased with our company, pricing, and service. Your satisfaction is our top priority.
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