A smooth business This is my first time choosing and ordering bricks, and I was helped through the process by Robina who answered all my questions and held my hand throughout, especially regarding de... Toon meer
Bedrijf heeft geantwoord
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Rang for brick price , spoke to Loretta who made the whole process of getting price , including vat & delivery easy . Price very good so placed order via website, really couldn’t have been easier ,h... Toon meer
Bedrijf heeft geantwoord
Most pallets of bricks was chipped on corners, the type brick was facing. So it did affect our costings and quality of work, when we alerted the supplier we was told they could not doing anything ab... Toon meer
Bedrijf heeft geantwoord
Arrived promptly, driver called me, agreed where the bricks should be positioned (6 pallets), craned into position exactly where required. Came home everything great! Fantastic service and very helpfu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Brick Wholesale is one of the largest specialist wholesalers in the UK. Our product range includes over 600 bricks from one of the best known UK manufacturers such as Wienerberger, Ibstock, Forterra, Michelmersh and many more at low wholesale pricing and second to none customer service.
Contactgegevens
Unit A, The Triton Centre, Weston Avenue, RM20 3FN, Grays, Verenigd Koninkrijk
- 0203 318 0854
- support@brickwholesale.co.uk
- brickwholesale.co.uk
4,6
Uitstekend
551 reviews
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Conversation over the phone was very…
Conversation over the phone was very helpful. Bricks look great as been displayed on the website and then as real wall.
30 oktober 2023
Antwoord van Brick Wholesale
Dear Dimitar,
Thank you for sharing your positive experience with us! We're delighted to hear that our phone conversation was helpful and that the bricks lived up to your expectations both online and in reality.
Our team is dedicated to providing excellent customer service, and we're pleased to have been of assistance.
We appreciate your feedback and thank you for choosing us. We look forward to serving you again in the future.
Best wishes,
Alina Merkul
Head of Supply Chain
Ordered 4 packs of bricks from these…
Ordered 4 packs of bricks from these guys. Delivered on time and driver was more than happy to help as much as he could to get them to where I needed them definitely recommend
23 oktober 2023
Antwoord van Brick Wholesale
Dear David,
Thank you for your review and for choosing us for your brick order. We're thrilled to hear that your delivery was on time and that our driver went above and beyond to assist you in getting the bricks to where you needed them.
Your recommendation means a lot to us, and we greatly appreciate your trust in our services. If you ever have any more requirements in the future, please don't hesitate to reach out. We're here to ensure your experience with us is always positive.
Thank you for your support, and we look forward to serving you again.
Best wishes,
Alina Merkul
Head of Supply Chain
brilliant company
brilliant company - so helpful on the phone and delivered when they said they would with updates as to delivery time.
26 oktober 2023
Antwoord van Brick Wholesale
Dear Simon,
Thank you for your glowing review and kind words. We are thrilled to hear that you had such a positive experience with our company.
Providing excellent customer service and keeping our customers informed throughout the delivery process are top priorities for us, and your feedback reinforces our commitment to these principles.
We're here to ensure your experience with us is consistently excellent.
Thank you for choosing us, and we can't wait to serve you again.
Best wishes,
Alina Merkul
Head of Supply Chain
Friendly and on time.
25 oktober 2023
Antwoord van Brick Wholesale
Dear Salem,
Thank you for taking the time to leave a review. We're delighted to hear that you found our service friendly and punctual. Providing excellent customer service and ensuring timely deliveries are two of our top priorities, and it's great to know that we met your expectations.
We genuinely appreciate your support and trust in our services.
Thank you again for choosing us, and we look forward to serving you again in the future.
Best wishes,
Alina Merkul
Head of Supply Chain
Excellent specialist bricks
Excellent specialist bricks, well priced and a few chipped ones speedily replaced.
14 oktober 2023
Antwoord van Brick Wholesale
Dear Philip,
Thank you for your review!
We are delighted to hear that you found our bricks to be excellent competitively priced and that we promptly replaced the few chipped ones. Providing quality products and responsive customer service is our priority.
If you ever have more feedback or need further assistance, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you again!
Best wishes,
Alina Merkul
Head of Supply Chain
Service and delivery time was brill
Service and delivery time was brill
However I was looking for a small selection of facing bricks that are very hard to get and when I got them
Delivered, out of 170 bricks 27 were chipped on the face badly and not usable leaving me nearly short ,, better selection from picking stock would be a bonus
16 oktober 2023
Antwoord van Brick Wholesale
Dear William,
Thank you for sharing your feedback with us. We are sorry to hear that the bricks you received did not meet your expectations.
A member of our customer support team will contact you shortly via email to request images of the bricks so that we can resolve the issue promptly.
Once again, please accept our sincere apologies for any inconvenience caused by this matter.
Best wishes,
Alina Merkul
Head of Supply Chain
Antwoord van Brick Wholesale
Dear Nicolae,
We're glad to hear that you received good service at a reasonable price. Your appreciation means a lot to us, and we're here to assist you with any future needs.
Thank you for choosing us!
Warm regards,
Alina Merkul
Head of Supply Chain
Bricks delivery
The whole.process from identifying the specific brick type, to ordering was easy. Responsible and delivery time also good. Because of limited access however I was asked to send more info. and photos. I was told that delivery would be by 7 1/2 ton truck. The delivery guy turned up in a 17 ton truck, which was unable to negotiate my driveway. We managed in the end, but hence 4 stars!
4 oktober 2023
Antwoord van Brick Wholesale
Dear Peter,
We appreciate you taking the time to provide us with your valuable feedback.
We regret the inconvenience you faced during the delivery and would like to extend our sincere apologies for any disruption this may have caused. It was our intention to have a smaller 7 1/2-ton truck dispatched for your delivery, specifically to ensure a smooth entry into your driveway. Unfortunately, we understand that the transport company deviated from this plan and sent a 17-ton truck, which did not align with our original agreement. We are committed to taking measures to prevent such discrepancies in the future.
Should you have any further feedback or suggestions to share, please feel free to reach out to us. Your input is important to us, and we value your business. We look forward to serving you with even greater satisfaction in the future.
Warm regards,
Alina Merkul
Head of Supply Chain
Fast delivery top quality bricks will…
Fast delivery top quality bricks will order again soon
29 september 2023
Antwoord van Brick Wholesale
Dear John,
Thank you for your review!
We're delighted to hear that you had a positive experience with our fast delivery and the top-quality bricks you received. Your satisfaction is important to us.
If you have any more orders or any questions in the future, please don't hesitate to reach out. We appreciate your support and look forward to being of service to you again. Thanks for choosing us!
Best Wishes,
Alina Merkul
Head of Supply Chain
Antwoord van Brick Wholesale
Dear Mohammad,
Thank you for taking the time to leave us review!
We appreciate your kind words and are delighted to hear that you found our service prompt, professional, and helpful.
If you ever need assistance in the future or have any feedback to share, please don't hesitate to reach out. Your satisfaction is important to us, and we are here to assist you whenever you need us.
Best Wishes,
Alina Merkul
Head of Supply Chain
Brilliant service from quote to delivery
Brick wholesale have given a brilliant service from beginning to end from the first quote to delivery, kept in contact throughout, was very competitive on the price, and the gentleman that delivered my Bricks x16 pallets today went above and beyond any expectations he was definitely a problem solver, polite, friendly and professional would highly recommend and will definitely use going forward for the rest of my build.
5 oktober 2023
Review zonder uitnodiging
Antwoord van Brick Wholesale
Dear Carlene,
Thank you so much for your amazing feedback!
We're thrilled to hear that you had a fantastic experience with us, from the initial quote to the delivery. Providing excellent customer service and competitive pricing is something we strive for, and we're glad we could meet your expectations.
We truly value your recommendation and are delighted that our delivery personnel exceeded your expectations with their professionalism and problem-solving skills.
We look forward to supporting you throughout the rest of your build and assisting you in any way we can.
Wishing you all the best with your construction project!
Best Wishes,
Alina Merkul
Head of Supply Chain
Bricks Order
Bricks arrived on time and driver put them exactly where I asked him to. They were in good condition and well prepared for delivery. The turn around time was extremely quick, I think I ordered them on a Thursday and they were delivered on the following Monday.
Gave me a call to say when the driver was near. All good really.
17 september 2023
Antwoord van Brick Wholesale
Dear Michael,
Thank you for taking the time to share your experience!
We're delighted to hear that your bricks arrived on time and were placed where you requested. It's great to know that they were in good condition and well-prepared for delivery.
We strive to ensure a quick turnaround time and we're pleased that we could meet your expectations. Our team also appreciates your positive feedback about the communication regarding the driver's arrival.
We look forward to serving you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Friendly, helpful staff
The people were very friendly & helpful. Everything arrived when we we told it would. Definitely use again.
13 september 2023
Antwoord van Brick Wholesale
Dear Kerry,
Thank you so much for taking the time to share your positive experience!
We're thrilled to hear that our team was friendly and helpful throughout your interaction. Punctuality is a priority for us, and we're glad that everything arrived as promised.
We appreciate your kind words and look forward to serving you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Would use again.
We needed 360 bricks to match existing for a patio project. Good quality bricks at a reasonable price, delivered on time in a smaller vehicle as requested due to access issues. Would use again.
19 september 2023
Antwoord van Brick Wholesale
Dear Claire,
Thank you for your wonderful review!
We're thrilled to hear that you were satisfied with the quality of the bricks and the reasonable pricing. Providing good quality products at a fair price is a priority for us.
We're also glad that the delivery met your requirements and was on time. We understand the importance of timely deliveries and accommodating specific requests, especially for projects like yours.
We'd be more than happy to assist you with any future projects or orders. Thank you for considering us for your patio project!
Best Wishes,
Alina Merkul
Head of Supply Chain
The delivery was ok and pretty quick…
The delivery was ok and pretty quick which suited my dates. I was a bit surprised that the delivery turned up and all the driver had was a pallet truck, we had to change were they were meant to go but however they are here which is what I needed.
11 september 2023
Antwoord van Brick Wholesale
Dear Nigel,
Thank you for taking the time to share your experience and provide valuable feedback regarding your recent delivery.
We're glad to hear that the delivery was still within your preferred timeframe and that the driver's adaptability allowed for a successful delivery, albeit with a minor adjustment to the designated unloading location.
We apologise for any confusion or inconvenience regarding the delivery method. During your conversation with our customer support representative, it was communicated that orders of 1-4 packs are typically offloaded using a manual pump truck, which is standard practice for such orders.
Your feedback is important to us and helps us enhance our service. We appreciate your understanding and look forward to serving you again.
Best Wishes,
Alina Merkul
Head of Supply Chain
Wrong Bricks delivered but still charged another delivery fee to rectify
Ordered the correct bricks (even spoke to someone for about ½ hr ensuring the correct bricks were ordered – needed brown/buff bricks, we received red bricks) but sadly the wrong bricks were delivered. Phoned and explained the situation and was told we needed to re-order the bricks but had to pay again and then we would be refunded, once they received the wrong bricks back. The wrong bricks were collected and a day & half later the correct bricks were delivered (in total took 4 days to rectify your mistake). We received the refund, but this was minus £180 + VAT for the collection of the wrongly delivered bricks and delivery of the correct bricks. I don’t understand how we can be charged delivery costs for your mistake. We have rang numerous times to try and resolve this issue and just come up against a brick wall (no pun intended). We just cant understand you charging us these additional delivery costs for your mistake. We are a very small firm, father and son and just cannot afford these additional charges, for something that was not our fault. Can you please look into this and kindly refund these additional delivery charges of £180 + VAT, it would be much appreciated.
This review is not all bad in fact there are a lot of positives and it started so well, quick delivery, positioned perfect on the drive, ok the wrong bricks were delivered but this was sorted and when the correct bricks came, they are great and match brilliantly. I just don’t feel it is fair to charge us the 2nd lot of delivery charges. I would happily change this review to 5* if the £180 + VAT overcharge is refunded.
Lee Marshall & Son
11 september 2023
Review zonder uitnodiging
Antwoord van Brick Wholesale
Dear Tara,
Thank you for taking the time to leave your review.
I would like to highlight that we thoroughly reviewed all the records and correspondence related to your company's order. Please let me take you through my findings:
On 04/09/2023, we received a phone call inquiring about the Forterra LBC Regrades Facing Brick Pack of 390. The inquiry pertained to the quantity needed and the delivery timeline. It is important to note that we were not asked for any suggestions or feedback regarding bricks. Consequently, we have processed the order for the requested quantity of the specified brick.
On 06/09/2023, bricks were delivered and accepted upon delivery.
On 11/09/23, the customer who had placed the order informed us that an incorrect order had been received. He made it clear that a mistake had occurred somewhere in the process and that he had been given incorrect information about the bricks they needed to order.
Importantly, he confirmed that this error was not our responsibility.
Subsequently, we initiated the process of returning the incorrect order and placing a new one.
We have maintained clear communication over the phone and email, where we reconfirm that due to the use of a third-party company for the haulage and being charged for the movement of the bricks from the Yard to the customer, as well as from the customer back to the yard, we will apply £180+VAT collection charge on the original order. The customer has agreed to the collection charge being deducted from the original order.
However, to minimise return charges, we have negotiated with the Yard to waive the 10% Restocking Fee.
We have informed the customer that the new brick will be treated as a separate order, and the new shipping charge will apply.
Although we were assured the bricks returning to the yard would be in fine condition, all the bricks returned were exactly the same as when they were dropped off, apart from some of the wrap tearing a little bit when collecting. We have found that the returned bricks with one band of bricks had collapsed due to a damaged package with a snapped strap.
Despite this, we agreed to accept the bricks at our yard and proceeded with the refund for 858 bricks, deducting the collection charge as per our agreement.
We have processed a refund with the collection charge of £180+VAT, as per the agreement with the customer that was reconfirmed over email and phone call.
Unfortunately, we are unable to provide any further refund in this instance.
Should you have any further questions or inquiries, please do not hesitate to contact us.
Best wishes,
Alina Merkul
Head of Supply Chain
Most pallets of bricks was chipped....
Most pallets of bricks was chipped on corners, the type brick was facing. So it did affect our costings and quality of work, when we alerted the supplier we was told they could not doing anything about it as they are wrapped.
We did spend thousands using Brick wholesale so we would expect better treatment. We will not be returning after this project.
31 augustus 2023
Antwoord van Brick Wholesale
Dear Mark,
We appreciate you taking the time to provide feedback. We apologise that the bricks you received did not meet your expectations.
Our records show that you previously spoke with one of our team members and reported receiving damaged bricks. We requested images of the packs, but we have not yet received them.
If you still require our assistance with this matter, please send the images to our customer support team at support@brickwholesale.co.uk.
Our team would be more than happy to help resolve this issue.
Best Wishes,
Alina Merkul
Head of Supply Chain
Antwoord van Brick Wholesale
Dear Wayne,
Thank you for your kind feedback! We're delighted to hear that our delivery driver was very helpful during your recent delivery.
We value our team members and strive to ensure they provide exceptional service to our customers. We'll make sure to pass on your appreciation to our delivery driver, as it's comments like yours that motivate us to keep delivering our best.
We appreciate your business and look forward to serving you again.
Best Wishes,
Alina Merkul
Head of Supply Chain
Fantastic service
Fantastic service! Couldn’t find the bricks anywhere online, all out of stock. Delivered the next day and were very accommodating as to where to drop them.
6 september 2023
Antwoord van Brick Wholesale
Dear Joseph,
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience with our service.
It's always our goal to go above and beyond to meet our customers' needs, and we're thrilled that we could source the bricks you were looking for when they were out of stock elsewhere. Providing next-day delivery and accommodating your preferred drop-off location is just one way we aim to make the shopping experience as convenient as possible for you.
Your feedback is greatly appreciated, and it inspires our team to continue delivering exceptional service.
Once again, thank you for choosing us. We look forward to serving you again soon!
Best Wishes,
Alina Merkul
Head of Supply Chain
Spot on
Spot on. Bricks were great delivery was on time and the match was perfect. Cheers
3 september 2023
Antwoord van Brick Wholesale
Dear John,
Thank you for your wonderful feedback!
We're thrilled that you are satisfied with the bricks, the punctuality of the delivery, and that we achieved a perfect match. Your satisfaction is our goal, and we're glad we could provide you with a spot-on experience.
If you have any more projects or need assistance in the future, please feel free to reach out. We look forward to serving you again.
Best Wishes,
Alina Merkul
Head of Supply Chain
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