Broadway Auto Transport Reviews 

156
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Buyer beware! I had a very disappointing experience. I signed a contract for $1,200 and paid a $300 deposit after being told everything was set. After waiting two days for my car to be picked up, I wa... Toon meer

Beoordeeld met 5 van de 5 sterren

I had my 2017 Ford F250 transported from GA to VA, and it was inoperable, so I was honestly a bit worried about how everything would go. Thankfully, I worked with Mike Brandon, and he made the whole... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very fair quote right from the start. Landed this company after a fair amount of research. Easy to communicate and good business practices. Car picked up fast and arrived on time in perfect condition.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Adam did an excellent job handling my vehicle shipment from start to finish. He was very clear about pricing, timelines, and expectations, which made the whole process stress-free. He stayed in touch... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Automakelaar

Geschreven door het bedrijf

Broadway Auto Transport is a top rated car transport management company, located in New York. As we have 10-year experience in the field of vehicle shipping sphere, we can provide a huge range of services like door to door car shipping, Open car transport, Enclosed auto transport, Motorcycle shipping across country, Express car shipping etc.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

156 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 60% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,5

Alle reviews

(156)

56 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Mike Brandon was excellent!

I have worked with Mike Brandon, his communication was excellent from day one. The sign up process was very simple, no hidden fees. I had to cancel my order due to an unforseen change in travel plan. I got the full refund $260 within 2 days. I will certainly use them in future and strongly recommend to my friends and colleagues

16 februari 2026
Review zonder uitnodiging
Logo Broadway Auto Transport

Antwoord van Broadway Auto Transport

Thank you for your thoughtful review! We’re glad Mike Brandon provided excellent communication and made the process simple and transparent. We’re also happy we could process your full refund quickly. We truly appreciate your recommendation and look forward to assisting you in the future!

Beoordeeld met 5 van de 5 sterren

Excellent company to work with very…

Excellent company to work with very communicative people Excellent price 👌🏻👍 I had a great experience with Max at Broadway Auto Transport. He was very helpful, kept me informed during the whole process, and was honest about pricing. The driver was professional, and my vehicle was delivered safely and on time. I would definitely recommend their service.

I had a great experience with Max at Broadway Auto Transport. He was very helpful, kept me informed throughout the process and was honest about the prices. The driver was professional, and my vehicle was delivered safely and on time. I would definitely recommend your service.

13 februari 2026
Review zonder uitnodiging
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Antwoord van Broadway Auto Transport

Thank you so much for the amazing feedback! We’re thrilled to hear that Max provided clear communication, honest pricing, and a smooth experience from start to finish. It’s great to know your vehicle was delivered safely and on time. We truly appreciate your recommendation and look forward to assisting you again in the future!

Beoordeeld met 5 van de 5 sterren

Shipped my Car

Every promise this company and its employee Mike Brandon made was kept and they went over and above what I expected. I would tell everyone to use Mike when they want to move a vehicle. 5 Stars!⭐️ ⭐️⭐️⭐️⭐️

11 februari 2026
Review zonder uitnodiging
Logo Broadway Auto Transport

Antwoord van Broadway Auto Transport

We’re thrilled to hear that Mike Brandon delivered on every promise and exceeded your expectations. Your recommendation means a lot to us, and we truly appreciate your trust. We look forward to helping you again whenever you need vehicle transport!

Beoordeeld met 5 van de 5 sterren

I had my 2011 Toyota RAV4 transported…

I had my 2011 Toyota RAV4 transported from CA to RI and I'm really happy with how everything turned out. Mike Brandon handled my shipment, and from the very first call I felt like I was in good hands. He explained the process clearly, stayed patient with all my questions, and made sure I always knew what was happening.
The pickup and delivery went exactly as discussed. The driver was courteous and professional, and my vehicle arrived in the same condition as it left. No surprises, no last-minute changes -- just honest, reliable service.
What I appreciated most was the communication. Mike checked in during the transport and followed up after delivery to make sure I was satisfied. That level of care makes a big difference.
I would absolutely recommend working with Mike Brandon if you need to move a vehicle, and I wouldn't hesitate to use the service again in the future.

4 februari 2026
Review zonder uitnodiging
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Antwoord van Broadway Auto Transport

Thank you for sharing your experience! We’re thrilled to hear that Mike Brandon provided clear, patient communication and made your shipment smooth and stress-free. Ensuring your vehicle arrived safely and on time is always our priority. We truly appreciate your recommendation and look forward to assisting you again in the future

Beoordeeld met 5 van de 5 sterren

Max did an outstanding job he was super…

Max did an outstanding job he was super helpful and he is probably not getting paid enough
He keep working when other brokers gave up to find the perfect load to take my car.
Max thanks so much for helping me and my family. I greatly appreciated your efforts.

12 februari 2026
Review zonder uitnodiging
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Antwoord van Broadway Auto Transport

Thank you for your kind words! We’re thrilled to hear that Max went above and beyond to find the perfect load and make your shipment smooth. Your appreciation means a lot, and we’ll be sure to share your thanks with him. We’re glad we could help you and your family!

Beoordeeld met 5 van de 5 sterren

Mike Brandon’s communication and follow…

Mike Brandon’s communication and follow up was outstanding. Everything went exactly as he outlined. It was first time shipping and he made the experience trouble free.

2 februari 2026
Review zonder uitnodiging
Logo Broadway Auto Transport

Antwoord van Broadway Auto Transport

Thank you for your kind feedback! We’re thrilled to hear that Mike Brandon made your first car shipping experience smooth, clear, and trouble-free. We truly appreciate your trust and recommendation!

Beoordeeld met 5 van de 5 sterren

Charlie from Broadway Auto Transport…

Charlie from Broadway Auto Transport was honestly such a help. He was very communicative and very helpful. I let him know my budget and he helped me get a driver. I recommend Charlie if you need tour car delivered. I would definitely use them again.

11 januari 2026
Review zonder uitnodiging
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Antwoord van Broadway Auto Transport

Thank you for your feedback! We’re glad Charlie was able to help and provide clear communication while staying within your budget. We truly appreciate your recommendation and look forward to assisting you again in the future!

Beoordeeld met 5 van de 5 sterren

Communication and Feedback

Communication and Feedback

16 januari 2026
Review zonder uitnodiging
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Antwoord van Broadway Auto Transport

Thank you for your feedback! We’re glad our team was able to provide clear communication and timely updates throughout your shipment. Your input helps us continue improving, and we look forward to assisting you again in the future!

Beoordeeld met 5 van de 5 sterren

Dispatch of Automobile Transport

Working with Jim has been an absolute pleasure from a dispatcher’s perspective. He is one of the most reliable and straightforward brokers I’ve worked with. Communication is always clear, fast, and professional, and he consistently provides accurate load details with no surprises.

23 januari 2026
Review zonder uitnodiging
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Antwoord van Broadway Auto Transport

Thank you for the kind words! We’re glad to hear Jim continues to be reliable, clear, and professional from a dispatcher’s perspective. We truly value your partnership and look forward to working together again.

Beoordeeld met 3 van de 5 sterren

There was a lack of communication…

There was a lack of communication between the company and the driver, and they also gave me two phone numbers that didn't belong to the driver. This creates distrust and anxiety.

17 januari 2026
Review zonder uitnodiging
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Antwoord van Broadway Auto Transport

We’re sorry for the frustration and confusion this caused. Clear and accurate communication is very important to us, and we understand how receiving incorrect contact information can create anxiety. We appreciate you bringing this to our attention and will use your feedback to improve coordination with drivers and ensure better communication moving forward.

Beoordeeld met 1 van de 5 sterren

AWFUL - STAY AWAY - SO HORRIBLE!!

AWFUL - TERRIBLE- STAY AWAY -RUN.
I booked my Subaru for transport and paid my 500 dollar deposit for the total fee of 1100 dollars and was told my car would be picked up on a Monday and that everything was “a go.” Then Sunday I get the traditional “we appreciate your understanding “ but we don’t have a truck yet but will keep you updated. I was NOT updated and I texted and called numerous times for three days with NO answer or reply. After three days I did get in contact with my contact at Broadway and was told he had no idea when my car would get a truck to transport it and my contact said “we don’t need your money” and went on to state ( and I quote) “you know what? I hate this job” and continued to complain that he didn’t know if he would get a truck and told me he would transfer me to his manager Brian who would refund my money”- this would leave my car stranded. Thank goodness, the manager Brian did find me a driver but for an additional (and I kid you not) for an additional 600 dollars - Brian did refund me 150 for the aggravation but it was not enough. It was a horrible experience- LISTEN to me - STAY AWAY - find your own carrier - this place was HORRIBLE!!!

2 januari 2026
Review zonder uitnodiging
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Antwoord van Broadway Auto Transport

We’re sorry for your experience and understand your frustration. The lack of communication and professionalism you described is not acceptable and does not reflect our standards. While a driver was eventually secured and a partial refund issued, we recognize that this did not make up for the stress caused. We sincerely apologize for the inconvenience.

Beoordeeld met 5 van de 5 sterren

Very fair quote right from the start

Very fair quote right from the start. Landed this company after a fair amount of research. Easy to communicate and good business practices. Car picked up fast and arrived on time in perfect condition. Driver was responsive and professional. I shipped a 8 series BMW via enclosed transport. Transport vehicle looked top notch. Charlie Davis was my contact. Highly recommend broadway auto transport.

15 januari 2026
Review zonder uitnodiging
Logo Broadway Auto Transport

Antwoord van Broadway Auto Transport

Thank you for your kind words! We’re thrilled Charlie Davis and our team could provide smooth communication, fast pickup, and a safe, on-time delivery for your BMW. We truly appreciate your trust and recommendation!

Beoordeeld met 5 van de 5 sterren

Working with Broadway Auto Transport…

Working with Broadway Auto Transport has been excellent. Chris is professional, organized, and communicates clearly, making every load smooth and hassle-free. Always a pleasure partnering with such a reliable broker!

25 november 2025
Review zonder uitnodiging
Logo Broadway Auto Transport

Antwoord van Broadway Auto Transport

Thank you for the positive feedback! We truly appreciate your partnership and are glad to hear that working with Chris and our team has been a smooth and reliable experience. We value your trust and look forward to continuing to provide you with excellent service on every load. If you ever need anything, we’re always here to help!

Beoordeeld met 1 van de 5 sterren

Don't bother this company is a click…

This company is a click and bait company. Don't make the same mistake I made, don't give them any money. If Brian Davis contacts you, don't buy into his lies. They will promise and tell you they have a transport, and when they can't deliver they will try to back out of the contract, which means they will get to keep $200 of the $300 that you pay for your reservation. Don't make the same mistake I did, lost money and more importantly time dealing with these people, more specifically Brian Davis. Trying to keep people from making the same mistake I did, please walk away, they look like a legitimate company, but they are not, they are leeches, feeding off of people with good intentions, looking for a service.

26 oktober 2025
Review zonder uitnodiging
Logo Broadway Auto Transport

Antwoord van Broadway Auto Transport

We’re very sorry to hear about your experience and sincerely apologize for any frustration or inconvenience caused. At Broadway Auto Transport, we strive to provide clear communication and reliable service to all our customers. We take feedback like yours seriously and will review our processes to prevent similar issues in the future.

If you’d like to discuss your situation directly so we can work toward a resolution, please contact our support team at support@broadwayautotransport.com
or call our mainline. Your experience is important to us, and we want to make things right where possible.

Beoordeeld met 5 van de 5 sterren

I’ve had the pleasure of working with…

I’ve had the pleasure of working with Jim from Broadway Auto Transport, and I can honestly say he’s one of the best brokers out there. Communication is always clear and timely — no last-minute surprises or missing details. Jim is professional, honest, and genuinely cares about keeping things running smoothly for both the customer and the carrier.

3 november 2025
Review zonder uitnodiging
Logo Broadway Auto Transport

Antwoord van Broadway Auto Transport

Thank you for your kind words! We’re thrilled to hear that Jim provided clear communication and a smooth experience from start to finish. His professionalism and dedication to both customers and carriers are qualities we truly value. We appreciate your trust and look forward to working with you again!

Beoordeeld met 5 van de 5 sterren

Working with Jim from Broadway has been…

Working with Jim from Broadway has been an excellent experience. He’s professional, reliable, and communicates clearly throughout every load. Jim always provides accurate information upfront and follows through to make sure everything runs smoothly from pickup to delivery.

He’s quick to respond, easy to work with, and always treats our team with respect. We truly appreciate his honesty, attention to detail, and commitment to keeping drivers moving efficiently. Jim consistently goes above and beyond to make sure both dispatch and drivers are taken care of.

15 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Lies and scams

Lies about guaranteed shipping date. Lies about all in cost. Brian Davis liar and coward. If you need more info or proof you can email me.. Brian also threatened me that I would never see my car again if I left a bed review online. I have proof of all of this.

17 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company

Broadway Auto Transport, led by Adam and his team, has been an outstanding partner for our vehicle shipping needs. Adam is professional, efficient, and dedicated to providing excellent service from start to finish. They handle every detail, making the entire process smooth and stress-free. Communication is top-notch, and their rates are competitive without sacrificing quality. Highly recommend Broadway Auto Transport for anyone needing reliable and trustworthy vehicle transport services!

10 oktober 2025
Review zonder uitnodiging

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