Never again! I ordered gift baskets for family members from this 'company' 10 days before Christmas. Having not heard a thing from family members, I double checked. The arrival date is Friday Jan 2. W... Toon meer
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Order Number 6210894 basket to be delivered by the 19th of December. This was to an important customer of mine. Emailed on the 19th because I was told by his spouse they never receiv... Toon meer
Ordered basket standard shipping with delivery date 11/22, tracking showed item wasn’t even handed over to shipper by 11/23, Basketeers stated they should receive it by Dec 1….. not 11/22, but by 12/1... Toon meer
Bedrijf heeft geantwoord
The order was delivered on time with free shipping. The price of the gift was cheaper than on comparable sites. The contents were okay per recipients, but they found a few of the items a bit weird a... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
A gourmet gift basket is the ideal gift to honor any occasion. Shop today and see how easy and affordable it is to send a professional a gift basket!
Contactgegevens
Prospect Street 687, 08701, Lakewood Township, Verenigde Staten
- 888-599-GIFT (4438)
- info@bbbaskets.com
- broadwaybasketeers.com
1,9
Slecht
101 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Still waiting, stay away!!!
Order Number 6210894 basket to be delivered by the 19th of December. This was to an important customer of mine. Emailed on the 19th because I was told by his spouse they never received it. The response is as follows. Hi Lisa,
We sincerely apologize for the inconvenience this has caused. We can ship one today and have it delivered on Monday.
I explained to the recipient it would be there Monday and apologized.
Follow up to find it was never delivered and looked like an idiot to this professional. I again contacted them to get this response the 26th.
Hi Lisa,
Thank you for checking in.
The replacement order has shipped and is scheduled to be delivered on the 27th. We sincerely apologize for the delay and any inconvenience this may have caused.
Please let me know if you have any other questions or need further assistance.
I sent a copy of my order to this manager showing the date I ordered to prove I am not in her opinion just trying to CYA.
I cannot recommend this company to anyone. And will not use them in the future with my business.
18 december 2025
Review zonder uitnodiging
Never again!
Never again! I ordered gift baskets for family members from this 'company' 10 days before Christmas. Having not heard a thing from family members, I double checked. The arrival date is Friday Jan 2. What a disappointment! And when I call in all I get is a customer support lady, not in the USA. She doesn't deserve the brunt of my anger. Unclear if this company is going to compensate me for their failings. It's not about the money, it's about trusting a company which promised to get the gift baskets delivered before Christmas and failed miserably! Nuff said.
24 december 2025
Review zonder uitnodiging
Antwoord van Broadway Basketeers
Dear George,
We sincerely apologize that your gift baskets didn't arrive in time for Christmas. We completely understand your frustration — missing that moment with family is not something we can undo, and we're truly sorry. Your feedback regarding your experience with our support team has also been noted. Please reach out to me directly at Mark@bbbaskets.com and I'll personally make sure this is resolved for you.
Sincerely,
Mark@bbbaskets.com,
Customer Care Manager
It's so delicious
It's so delicious! From sweet baked goods to savory crackers, the assortment was amazing. It's far superior to the usual stale gift basket fare. I'll definitely place another order.
9 oktober 2025
Review zonder uitnodiging
Antwoord van Broadway Basketeers
Dear Dylan,
Thank you so much for the kind words! We're thrilled to hear you enjoyed the assortment — that balance of sweet and savory is exactly what we aim for in our gift baskets. We look forward to your next order!
Sincerely,
Mark@bbbaskets.com,
Customer Care Manager
Ordered a chocolate gift basket
Ordered a chocolate gift basket. I received pretzels , popcorn, cookies you drive over and wouldn't break , mixed salted nuts. NOT a SINGLE piece of chocolate to be found . All told what I received could be purchased at the grocery store for 8 bucks. Severely disappointed amd disgusted with this company. Customer service was zero help . I tossed everything I received in the garbage . Lesson learned . Do not use this company for anything.
13 maart 2024
Review zonder uitnodiging
Antwoord van Broadway Basketeers
Hi Richard,
I'm sorry your chocolate gift basket didn't contain any chocolate and that the items in the basket weren't satisfactory. It sounds like you may have received the wrong basket.
I would like the opportunity to make this right. You mentioned you reached out to our customer support and they weren't any help. Please reach out to me directly so I can make this right.
Mark@bbbaskets.com
Mark G.
Customer Care Manager
Broadway Basketeers
Low quality, non-delicious so-called "treats"
We rec'd a BB gift basket for Christmas, and the main feedback of all that tried it was "nasty." Seriously, do not waste your money on this company. Even things like caramel corn, which we all love, we threw away because it just doesn't taste good. You know it's bad when twenty-something, sugar-loving guys who eat EVERYTHING wouldn't eat any of the offerings in this gift basket once they tried a bite.
23 december 2024
Review zonder uitnodiging
Antwoord van Broadway Basketeers
Maureen, I sincerely apologize that your experience with us did not meet your expectations. We would appreciate the chance to make things right. Could you please send us a PM with your order number? Thank you.
Waste of money
Two baskets ordered for delivery to two different addresses on Dec 31 as New Year's gifts to my daughters. Neither was delivered. Broadway Basketeers blames UPS. Bull. I've shipped and received dozens and dozens of packages with UPS thought out the holidays with zero problems. I will never trust Broadway Basketeers again.
1 januari 2025
Review zonder uitnodiging
Antwoord van Broadway Basketeers
Jeffery, I sincerely apologize that your experience with us did not meet your expectations. We would appreciate the chance to make things right. Could you please send us a PM with your order number? Thank you.
Don’t pay for bows and near empty boxes.
My son sent this basket ($49) as a Mothers Day gift.
What a paltry,cheap selection! All boxes with scanty
product. Worst online company ever.
His accompanying gift from Oh Nuts was wonderful.
10 mei 2024
Review zonder uitnodiging
Antwoord van Broadway Basketeers
Dear Maylan,
We're sorry to hear the gift basket didn't live up to expectations — this is never the experience we want for our customers. Your feedback has been noted and we take it seriously. If you'd like to discuss this further, please don't hesitate to reach out to me directly at Mark@bbbaskets.com.
Sincerely,
Mark@bbbaskets.com,
Customer Care Manager
It's a shame haven't reading the…
It's a shame haven't reading the reviews before purchasing. The Business received the payment on Apr 22, today is May 01 and I do not have even the tracking number. They did not inform they were closed for on week. Be careful with this kind of services.
1 mei 2024
Review zonder uitnodiging
Antwoord van Broadway Basketeers
Hi John, Thanks for sharing your frustration.
I would like to point out that when placing your order you chose a delivery date of May 02 - May 10. We blocked off the delivery dates when our business was closed so that customers wouldn't expect delivery while we were closed. I'm not sure why you were expecting the delivery to be sooner. Your order is being shipped today, the first day we reopened, and will arrive within the delivery window you chose at checkout.
If you have any other questions, please don't hesitate to contact us at support@bbbaskets.com
Complete Failure
Ordered on Monday Feb 19. Paid extra for Thursday delivery. It’s now Friday has not arrived. Tried calling and they close at 2pm on Fridays. What else but 1 star? Do not order from this company. Must be a mom and pop operation. Need my 111 dollars returned. Find another company to send a condolence gift for a death in family. These people FAILED.
22 februari 2024
Review zonder uitnodiging
Antwoord van Broadway Basketeers
Hi Jason,
I have looked up your order and see that your order was delivered don't he requested date. UPS tracking shows it was delivered at 5:33pm on Feb 22. I have included the tracking link below. Please let me know if your recipient did not receive the gift and we will make this right.
https://www.ups.com/track?loc=en_US&requester=QUIC&tracknum=1Z712W590392664614/trackdetails
If you have any other questions, please feel free to email our customer care team at support@bbbaskets.com
Faith T.
Customer Care Specialist
Order did not arrive in time, terrible cusotmer service
Ordered plenty in advance for a gift to be delivered on October 17th for my mother's 80th birthday. The item did not arrive until late in the evening on October 18th. Customer support (email only) blamed it on UPS and said they would 'talk internally about how to improve processes.' That didn't help me at all. Customer service was supposed to give me a personal call - they never did. They only refunded the shipping fee. DO NOT USE THIS COMPANY if you need your gift to arrive on a certain date. Poor customer service. Why have specific delivery dates if you can't guarantee arrival???? Will NEVER use this company again. Beware.
17 oktober 2023
Review zonder uitnodiging
Antwoord van Broadway Basketeers
Hi Jessica,
Thanks for reaching out and we are really sorry your gift arrived late.
We ship gifts on a specific date so they arrive ON the requested date and not earlier or later as that may spoil the gesture. I understand that you ordered a birthday gift to be delivered on October 16th. We shipped your gift out of our New Jersey fulfillment center and UPS states it was a 1 day transit so it should have arrived on the 17th per your order details. Broadway Basketeers shipped the gift on time however UPS delayed it by 1 day as stated in the UPS tracking "A late UPS trailer arrival has delayed delivery. We're adjusting plans to deliver your package as quickly as possible". Unfortunately, delays like these are out of the control of Broadway Basketeers however we still would like to make this right as we strive to ensure all our customers are 100% satisfied with not only their purchase but also their purchasing experience. Please reach out to our support again and request to speak with "Mark" and I will personally ensure that we meet your satisfaction.
Again my sincerest apologies that the gift did not arrive on time and your experience with our customer support.
Sincerely,
Mark G. - Customer Success Manager
You need better tasting snacks the ones…
You need better tasting snacks the ones I have tried out of the basket were terrible and it took to long get here and they wouldn't let me cancel my order. I will never buy again.
20 december 2022
Review zonder uitnodiging
Antwoord van Broadway Basketeers
Hi Jeff, Thanks for sharing your feedback and we apologize that you weren't satisfied with your gift. please reach out to our customer support - support@bbbaskets.com with your order number so we can make things right.
Thanks,
Mark G.
Customer Support
Broadway Basketeers
Ordered basket standard shipping with…
Ordered basket standard shipping with delivery date 11/22, tracking showed item wasn’t even handed over to shipper by 11/23, Basketeers stated they should receive it by Dec 1….. not 11/22, but by 12/1. Their standard shipping means they’ll get sometime within a 1 week projected window… Every other gift company I ever dealt with delivered on the chosen date. So use these guys if it’s OK for your gift to arrive sometime, whenever…
23 november 2022
Review zonder uitnodiging
Antwoord van Broadway Basketeers
Hi George,
We offer 2 shipping options with most gifts, A cheaper shipping option (in your case, free shipping) of choosing a 7-business day delivery window, & premium shipping where you can choose an exact date.
When placing your order and on your order confirmation email, it clearly shows a delivery window of "Delivery between
Nov 22 - Dec 01" I am not sure why you assume that it would be delivered on 11/22. Your gift is scheduled to be delivered by UPS on 11/28 - well within the time frame of your delivery window.
If you needed the gift to arrive on an exact date, you should have chosen premium shipping where we guarantee delivery on the date you chose.
I have been sending Broadway Basketeers…
I have been sending Broadway Basketeers gifts for many years. Whenever I need a high-quality gift I know I can rely on you guys to deliver! Thanks
15 juni 2022
Review zonder uitnodiging
Antwoord van Broadway Basketeers
Thanks for the feedback, Gerardo!
Very poor service
Very poor service. I selected a delivery date on purchasing. They switched it, without notice, to a week later. Then just denied it via their "customer service" chat. Also BE VERY CAREFUL ABOUT THIS COMPANY. I wish I had read the real reviews on Amazon before I trusted them wit $130.
2 december 2021
Review zonder uitnodiging
Antwoord van Broadway Basketeers
James,
I do sincerely apologize for your unsatisfactory with our company.
I have looked up your order and see a delivery date on 12/8, that delivery date was also on order confirmation that was sent to you when you placed the order.
You order is on schedule to be delivered on 12/8.
If you would like to get in touch with us, please feel free to contact me directly, mark@bbbaskets.com
Thank you,
Mark G.
Customer Care Manager
Broadway Basketeers
Amazing service
Amazing service! Our contact was hugely helpful and very quick to respond to queries. The ordering and delivery process was seamless and the 20+ team members we sent baskets to absolutely loved them! We will definitely be ordering again :D
1 juli 2021
Review zonder uitnodiging
Antwoord van Broadway Basketeers
Dear Stan,
Thank you so much! We love hearing that the whole team enjoyed their gift baskets. Seamless ordering and happy recipients is exactly what we aim for. We look forward to helping you again!
Sincerely,
Mark@bbbaskets.com,
Customer Care Manager
Ordered a peanut butter cup cheese cake…
Ordered a peanut butter cup cheese cake to be delivered yesterday for my granddaughters birthday. It was not delivered as promised and there is no way to contact Broadway Basketeers.
20 maart 2021
Review zonder uitnodiging
Antwoord van Broadway Basketeers
Hello,
I do sincerely apologize that your granddaughter did not receive her peanut butter cup cheesecake yesterday. Please reach out to us directly at support@bbbaskets.com along with your order number so we can look into its further. Rest assured we will make this right.
Kelly C.
Customer Care
Broadway Basketeers
I wanted to buy a kosher gift for my…
I wanted to buy a kosher gift for my neighbor. I found Broadway Basketeers by Googling "kosher gifts." The gift my neighbor received was lovely and I thought the price was very reasonable. I will certainly buy from them again.
18 september 2020
Review zonder uitnodiging
Antwoord van Broadway Basketeers
Dear Karen,
Thank you for the lovely review! We're so glad your neighbor enjoyed the gift basket and that you found us at the right moment. We look forward to helping you again soon!
Sincerely,
Mark@bbbaskets.com,
Customer Care Manager
Buyers Beware
I received this basket as an Aniversary/Valentine’s Day gift and THEY SENT THE WRONG BASKET! To make matters worse, they sent a basket with HALF OF THE FOODS IM ALLERGIC TO! Oh and the cute note he sent was printed on the invoice which was on the outside of box where you cut to open, so the note got all ripped up. This company is a joke and I would never order from them after receiving a gift like this. My boyfriend was extremely upset since we are long distance and had a hard time getting in contact with the company to get a refund because they messed up completely. If it was possible to give zero or negative stars, I would! BUYERS BEWARE
20 februari 2019
Review zonder uitnodiging
Antwoord van Broadway Basketeers
Dear Ashley,
We are truly sorry for what happened here. Sending the wrong basket, containing items you're allergic to, is a serious failure on our part and we completely understand your frustration. This falls well below the standard we hold ourselves to. We're glad a refund was ultimately processed, but we know that doesn't undo the disappointment, especially for such a special occasion. Your feedback has been noted and taken seriously. Please feel free to reach out to me directly at Mark@bbbaskets.com if you'd like to discuss this further.
Sincerely,
Mark@bbbaskets.com,
Customer Care Manager
Fruit was bad quality and basket was flimsy.
We ordered the large fruit basket which included a potted flowering plant and a candy and nut plate. Ordering was easy and the candy and nut plate was nice and delivered by Broadway Basketeer arrived on time. The fruit and flower basket which cost significantly more was not delivered and after complaining 2x, finally delivered but the fruit was not good quality and the basket was flimsy. Would not order from them again.
27 april 2018
Antwoord van Broadway Basketeers
Dear NYC Office,
Thank you for the feedback. We're pleased the candy and nut plate hit the mark, but we're sorry the fruit basket fell short, both in delivery and quality. That's not the experience we want for our customers and your feedback has been noted. Feel free to reach out to me directly at Mark@bbbaskets.com if you'd like to discuss further.
Sincerely,
Mark@bbbaskets.com,
Customer Care Manager
My order was not available
My order was not available. They let me know 2 days before it was due to ship which was 5 days after I placed the order. Too late to find it somewhere else so not happy with customer service.
27 april 2018
Antwoord van Broadway Basketeers
Dear Debbi,
We're sorry for the short notice on your order, we understand how frustrating it must have been to be left without enough time to make alternative arrangements. This is not the standard we aim for and your feedback has been taken on board. Please feel free to reach out to me directly at Mark@bbbaskets.com if you'd like to discuss this further.
Sincerely,
Mark@bbbaskets.com,
Customer Care Manager
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