Stay away stay away from bug MD all the negative reviews you read are true. There is no customer service whatsoever. You will be signed up for Phantom subscriptions and they will not answer your call.... Toon meer
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Lees wat reviewers zeggen
Had a particularly nasty roach problem,,, in WYOMING, where there aren't supposed to be any! I suspect they were coming from the people that just moved in next door, Anyway, didn't want to use toxic... Toon meer
Bedrijf heeft geantwoord
I ordered bugmd essentials for bugs in my house. It's been 6 days now and I still haven't seen anything. I contacted the company and they referred me to the carrier. I contacted the carrier and was a... Toon meer
BugMD’s Essential Pest Control Fast Acting Family Kit is a total game changer! I love that it’s plant powered and chemical free, yet still incredibly effective. It wiped out ants and spiders around m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
BugMD creates pest control solutions that are better for you and the planet. At BugMD, our mission is to create the most effective solutions for household pest problems without using nasty ingredients. Each product is rigorously tested and quality-checked to meet our high standards before it ever reaches your doorstep. You can rest easy knowing our team of experts works tirelessly to deliver formulas backed by a potent mix of science and Mother Nature. We promise to never stop searching for new and innovative ways to carefully free your life of any "unwelcome guests."
Contactgegevens
We are open M-F 8AM - 5PM PT, Verenigde Staten
- 9495020148
- support@bugmd.com
- bugmd.com
3,5
Gemiddeld
1K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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I ordered bugmd essentials for bugs in…
I ordered bugmd essentials for bugs in my house. It's been 6 days now and I still haven't seen anything. I contacted the company and they referred me to the carrier. I contacted the carrier and was asked for the tracking number. I gave it to them and was told they haven't received my order yet to ship. I contacted the company once more and they gave me a copied response they send to everyone. They told me it was in transit and once more to contact the carrier. This has gone back and forth over and over yet still nothing done. And to make it worse, the day after I made the purchase I find the same product for sale at almost half the price. I dont recommend this company! They are very unprofessional and conduct bad business practices. Dont find yourself in the same situation i am in.
22 april 2026
Review zonder uitnodiging
Bug MD has worked for me on an…
Bug MD has worked for me on an occasional big roach.
23 april 2026
Review zonder uitnodiging
Antwoord van BugMD
Thank you for sharing your experience. We stand ready to assist should you need anything. You can contact us via Live Chat from our website for the fastest service.
OVERCHARGED
I placed an order for one only thru FB. They sent me three. They charged me for three. It took me over 30 days to return them. The best part was they accused me of keeping one. I told them that they are no worse than SCAMMERS. I showed proof that I sent all three back. DO NOT BUY FROM BugMD.
20 april 2026
Review zonder uitnodiging
Antwoord van BugMD
Thank you for your feedback, and we're sorry this experience was frustrating.
When you first contacted us, you let us know you had received 3 items but only wanted 1 and wished to return 2 — we issued that refund immediately. When you reached out again to let us know you had returned all 3, we again refunded you right away.
We regret that our question about the third item came across as an accusation — that was not our intent.
We're glad the matter has been fully resolved and that you received a complete refund.
Crooks! Very deceptive company. I hope others will see the folly in dealing w shady companies.
Crooks. And they know it. After I entered my credit card info up popped a notice that I had ordered $130.00 of product. I immediately tried to cancel. Nope they offered no possibility. After the products arrived they still made it difficult to obtain a refund.
8 april 2026
Review zonder uitnodiging
Antwoord van BugMD
Thank you for your feedback. We're sorry to hear about your experience — feeling unable to cancel an order or obtain a refund is genuinely frustrating, and we understand why that would leave a negative impression.
We want to make this right. Please contact us directly by visiting our website and clicking on the LIVE CHAT button and ask for Watson. We stand behind our products with a 30 day satisfaction guarantee and want every customer to feel confident doing business with us.
so far so good.ems to be working well
Seems to be working well. A bit hard to tell since we're moving in to spring.
18 april 2026
Review zonder uitnodiging
Antwoord van BugMD
Thank you for your feedback. Please know that customer service is available to assist should you need us via email, live chat from our website or via telephone 8AM - 5PM PT. We also offer a 30 day satisfaction for all of our customers!
Recurring Chares, No matter what you do.
This company is a recurring charge trap, purposely deceptive and fraudulent in its actions on its website, and generally setup to make sure they bill as much money as possible.
In my case, I was EXCEPTIONALLY careful to NOT choose a recurring purchase. However BugMD keep throwing things at you when you do this, try try very hard to trick you into a recurring purchase on their website through deceptive practices. No matter what you do on their website, you end up with a recurring charge, no matter what. Including on PayPal.
They setup the PayPal charge as a "split" payment, and notice you in the payment line that you have signed up for a 120 days renewal service, when you didn't. If you pay, then in fact, you have signed up. Then good luck getting it cancelled.
In my case, I am in CA. BugMD operates in CA, from Santa Ana, Irvine, and Fontana, CA - using an Orange County, CA phone number (Santa Ana, or Irvine). They are subject to CA law when selling to a CA consumer.
They do not comply with the CA Automatic Renewal Law (ARL), which requires a PIN be provided, and an easy way to cancel you subscription on their website port, no such methods exists, nor are you ever provided with a PIN at your order. (Thus they do not comply with CA Law.)
The use what CA by law terms "Dark Patterns" on their website, which means in human terms, they try and trick, you, and then, having either succeeded in tricking you, or not so, then they just bill your for a recurring subscription anyway. If you pay, you are locked in. (On a credit card, you get no notification, on Paypay, you get a notice that says you are in a 120 day renewal) "Notice, it does not use the word "subscription", that would tip you off that you have been tricked, or that they lied.
For CA consumers, I recommend the CA Attorney General's Office, complaints at the CA Dept of Consumer Affairs, and filing a complaint both your own District Attorney (I'm in Santa Clara County), and with the Orange County District Attorney's office. I particularly recommend the last. This company is operating in Orange County, and thus all complaints to that county "pile up" into something meaningful and worthy of taking notice, rather than being sprinkled around the counties where consumers live. If you wish to file suit (small claims court), do that in your own County, then they can contest the matter in your jurisdiction, instead of the other way around. There is good chance they won't even show up, and you will get a default judgement. This is not a good company. Do not do business with them.
13 december 2025
Review zonder uitnodiging
Antwoord van BugMD
We appreciate you taking the time to share your experience and are sorry to hear you felt misled during the checkout process.
We spoke with you directly today and, as a resolution, processed a full refund while allowing you to keep your order. We hope that reflects our genuine commitment to making things right.
We take all concerns about our subscription practices seriously. Our website is designed to give customers clear choices at checkout, and we continuously review our processes to ensure they meet both customer expectations and all applicable legal requirements, including those specific to California consumers.
If there is anything further we can do to address your concerns, please reach out to us directly.
Stay away stay away from bug MD all the…
Stay away stay away from bug MD all the negative reviews you read are true. There is no customer service whatsoever. You will be signed up for Phantom subscriptions and they will not answer your call. They will not refund your money. I don’t care if the product works or not I don’t really know, but their customer service is absolute zero their deceptive in their practices for billing stay away.
17 april 2026
Review zonder uitnodiging
Antwoord van BugMD
Thank you for your feedback. Please know that we have a full staff of customer service agents on phones, emails and live chat M-F 8AM-5PM PT. We also offer every customer a 30 day satisfaction guarantee, which includes either a reshipment, refund or store credit.
We are unsure of what has happened in your scenario as we cannot access your account using the name on this review. Will you please go to our website www.bugmd.com and click on the live chat button and ask for Watson. We will ensure your issues are resolved.
Don't buy and make sure if you're looking for a subscription watch it
I didn't want a subscription and got wrapped into one and I emailed the company 3 time with no answer and they keeped billing me for it and now I have 10 bottles of it and they will not refund me .
16 april 2026
Review zonder uitnodiging
Antwoord van BugMD
Thank you for your feedback.
We want to acknowledge that you called multiple times on April 16th. We're happy that we were able to connect with you yesterday via the telephone and email.
Following your conversation with our team, a refund has been issued to your account. As a reminder, subscriptions can be cancelled at any time through our customer service team or via the self-service portal on our website, and all orders are covered by our 30-day satisfaction guarantee.
A member of our management team will follow up by email to confirm all issues have been resolved.
Giving me scam service.
First all.. My intention was to order ONE, spray bottle for my cat ( fleas & ticks ) Once payment was processed. They took over 120 dollars from my card. Once, I noticed. I immediately emailed customer service. No response. Called 3x's.. No response. Finally got a customer rep. I was told, I couldn't get the transaction reversed. Due, to the order already for shipment. But, my account stays "Pending"! I agreed to get one bottle & have the remaining balance returned to my card. Never happened. Still waiting on a email & this was on a Friday... Their business is closed on the weekends. I'm very disappointed.. I'm not pleased with the way. Business is conducted under these circumstances. I don't even want the bottle now... And, later my card was ran again, for another other. It definitely wasn't me...
I just want my ordered canceled & my funds transferred back to my card....
10 april 2026
Review zonder uitnodiging
Antwoord van BugMD
Thank you for sharing your experience and we sincerely apologize for the frustration this caused — this is not the experience we want for our customers.
To clarify, after speaking with you on Friday we attempted to place a new order for the single bottle you intended to purchase and refund the remaining balance. Unfortunately your card would not allow it on our end, which delayed the resolution. We are sorry for any confusion that caused.
We have since reached out to you via email today with the information needed to process your refund. Please check your inbox and don't hesitate to reply if you need any further assistance — we are committed to making this right for you.
This is a Bait and Switch operation
This is a Bait and Switch operation. I tried to order ONE bottle of bug spray to test it out but after posting that my order wasn't complete, I had to swim through page after page clicking NO THANK YOU I got disgusted and closed without placing the order. Within a few minutes they had put through a charge of 128.34. I went through all the steps immediately to cancel and made a fraud claim with my bank but BugMD insisited it had " already shipped" which was a lie. One day later I got an email saying it had shipped. Totally dishonest. I have no idea what I bought for that money. Guess I will find out when ots delivered. They said I can return it for a refund of 30%!! Money for nothing. I should inform them that Dawn Power Wash kills cockroaches instantly!! I'll stick with that. Lesson learned.
Update: I received the product 3 days ago . After many more emails and web visits (makes me nervous to go there ) I have had NO WORD from this company regarding a return authorization as promised in the reply. As Monday will make 7 days they are obviously waiting out the 30 day return limit. Not a single response.
Final update (hopefully)
Thanks to Trust Pilot and Watson the issue has been resolved and a refund received. As long as there is no RECURRING issue. I'm satisfied with the results.
7 april 2026
Review zonder uitnodiging
Antwoord van BugMD
UPDATE 04/17/26
We've located your account and see you received your order on Wednesday 04/15 and asked for an RMA. We've sent you RMA instructions today Friday 04/17. Please reply to the email if you need any further assistance.
-------
Thank you for sharing your experience and we sincerely apologize for the frustration this has caused. This is absolutely not the experience we want for our customers and we want to make it right.
We hear your concerns about the checkout process and the post-checkout offers — your feedback is valid and something we are actively working to improve. We never want any customer to feel confused or misled during their purchase experience.
Regarding your order and the shipping timeline, we understand how concerning it must have felt to see a charge before receiving a shipping confirmation, and we completely understand why that raised a red flag for you.
We want to make sure you are fully taken care of when your order arrives. Please know that we offered 30% to keep the order or a full refund upon return. However, we'd like to review your account to ensure everything is being handled properly. Please visit us at www.bugmd.com and connect with us via live chat Monday through Friday, 8AM–5PM PT — just ask for Watson and we will make sure your return is handled properly.
We appreciate your honest feedback and hope to have the opportunity to change your mind about us.
They charged me 162.00 of which I…
They charged me 162.00 of which I didn't order. I called immediately and they refused and lied to me saying I place order an hour v earlier and it was filled and I placed it about 1 minute before I called to say order was wrong and I needed it cancelled and refunded. They said they would credit me but charged me 162.00, sent me a massive order and now are telling me that they maybe even refund or let me return. I've stopped payment at bank. Don't order from them, they mislead you and take your money and won't let you even return product. I have a 200 sq foot trailer and enough mice packs for about 20 years
31 maart 2026
Review zonder uitnodiging
Antwoord van BugMD
Thank you for reaching out and we are truly sorry to hear about your experience — we completely understand how frustrating this must be and we want to make this right for you immediately.
We take concerns like this very seriously and want to assure you this is not the experience we want for any of our customers. The situation you've described is something we want to personally investigate and resolve without delay.
Please visit us at www.bugmd.com and connect with us via live chat Monday through Friday, 8AM–5PM PT — just ask for Watson and we will ensure your case is reviewed, your return is arranged, and your refund is processed promptly and fairly.
The packets didn’t last long and they…
The packets didn’t last long and they didn’t seem to help so I’m really disappointed in this ! Spent a lot for it to not work
8 april 2026
Review zonder uitnodiging
Antwoord van BugMD
Thank you for sharing your experience, and we're truly sorry to hear the product didn't deliver the results you were hoping for. We completely understand how disappointing that feels, especially after your investment. 💙
We'd love the opportunity to make this right for you. Please visit us at www.bugmd.com and connect with us via live chat Monday through Friday, 8AM–5PM PT — just ask for Watson and we'll personally make sure you're taken care of.
Your satisfaction means everything to us and we don't want you to walk away unhappy. We look forward to hearing from you! 😊
Trust Piolet is kinda hard to use
Trust Piolet is kinda hard to use, very sketchy and jerky and takes longer to figure out, gives the product a bad name.
11 maart 2026
Review zonder uitnodiging
Antwoord van BugMD
Hi Jim, we're sorry Trust Pilot is hard to navigate. Thank you for the feedback. Please be sure to reach out to BugMD support should you need any assistance with the product.
I too was charged for an order I did…
I too was charged for an order I did not confirm, and enrolled in a membership I did not request. I have canceled my credit card to prevent further charges, and am still waiting to hear concerning return and refund -- by check, as I would not entrust them with further account info.
6 april 2026
Review zonder uitnodiging
Antwoord van BugMD
Thank you for taking the time to leave a review. We're sorry to hear your experience didn't meet expectations and we'd love the opportunity to make it right.
We weren't able to locate an account under the name on this review, but that won't stop us from helping you. Please visit us at www.bugmd.com and connect with us via live chat Monday through Friday, 8AM–5PM PT — just ask for Watson and we'll make sure your concern gets fully resolved.
Well I haven't recieved my order from 2…
Well I haven't recieved my order from 2 weeks ago an it's already been paid for
18 maart 2026
Review zonder uitnodiging
Antwoord van BugMD
Thank you for your message.
We see that your order, placed on 03/24/26, is currently in transit with an estimated delivery date of 04/02/26. For your convenience, our customer service team has sent you an email today with all the details.
If you need any further assistance, please reply to that email—we’ll be happy to help and ensure a prompt resolution.
Love the product
Love the product. Would like to decrease the frequency of replacement but am unable to do on website
28 maart 2026
Review zonder uitnodiging
Antwoord van BugMD
We’re so happy to hear you’re loving your BugMD product!! 😊
Our customer service team sent you an email today with assistance for managing your subscription. Please feel free to reply to that message, and we’ll jump right in to help you!
NO CLUE WHAT WE ARE GETTING CHARGED FOR
we get billed 3 times when it was first ordered and now 3 months later we are billed again
19 december 2025
Review zonder uitnodiging
Antwoord van BugMD
We’re sorry for any confusion regarding your billing and would like to help get this resolved for you.
Please visit our website and click on the Live Chat option, available Monday–Friday from 8AM–5PM PT, and ask for Watson who will resolve this issue right away.
At this time, we’re unable to locate an account using the name on this review, so connecting via chat will help us find your account and assist you more quickly.
I was charged for the $100 product I…
I was charged for the $100 product I did not order. I contacted right away before shipping. The next day I was informed it was shipped. I have emailed and emailed but no response. I don't want something I did not order. This is fraud when you take from ppl that did not want the product
23 maart 2026
Review zonder uitnodiging
Antwoord van BugMD
Thank you for reaching out to us—we appreciate your patience.
We received several of your emails yesterday and respond to messages in the order they’re received, so we apologize that we weren’t able to get back to you until today.
Our Director has now responded directly to your email thread to help resolve this for you. Please take a moment to review today’s message, and don’t hesitate to reach out if you need anything further.
Ordered 3 wks ago nothing heard…
Ordered 3 wks ago nothing heard repeatedly email to ask where my order and simply forwarded to Shop app with no information on my order or tracking. Have asked for a refund with no response. Rip off dont buy
5 maart 2026
Review zonder uitnodiging
Antwoord van BugMD
Thank you for your feedback. We're very sorry about this experience. At this time we are not shipping outside of the US. Please check your email as our Customer Service leader has sent you a personal message.
Total scam .
Total scam .. order 2 then a 4 then a recurring .. no response customer service .. and the crap is worthless .. shun..
19 maart 2026
Review zonder uitnodiging
Antwoord van BugMD
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We’d really like the opportunity to look into this and make things right. Unfortunately, we’re unable to locate your account based on the initials provided in your review.
When you have a moment, please reply here or visit our website and click the live chat option, and ask for Watson. We stand ready to assist you!
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