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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Stay away stay away from bug MD all the negative reviews you read are true. There is no customer service whatsoever. You will be signed up for Phantom subscriptions and they will not answer your call.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Had a particularly nasty roach problem,,, in WYOMING, where there aren't supposed to be any! I suspect they were coming from the people that just moved in next door, Anyway, didn't want to use toxic... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I ordered bugmd essentials for bugs in my house. It's been 6 days now and I still haven't seen anything. I contacted the company and they referred me to the carrier. I contacted the carrier and was a... Toon meer

Beoordeeld met 5 van de 5 sterren

BugMD’s Essential Pest Control Fast Acting Family Kit is a total game changer! I love that it’s plant powered and chemical free, yet still incredibly effective. It wiped out ants and spiders around m... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Ongediertebestrijding

Geschreven door het bedrijf

BugMD creates pest control solutions that are better for you and the planet. At BugMD, our mission is to create the most effective solutions for household pest problems without using nasty ingredients. Each product is rigorously tested and quality-checked to meet our high standards before it ever reaches your doorstep. You can rest easy knowing our team of experts works tirelessly to deliver formulas backed by a potent mix of science and Mother Nature. We promise to never stop searching for new and innovative ways to carefully free your life of any "unwelcome guests."


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 99% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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Beoordeeld met 5 van de 5 sterren

I bought the BugMD pantry moth traps

I bought the BugMD pantry moth traps, I have parrot’s and I love that they are safe to be in the bird room. They are natural ingredients and will not harm children or the birds. Easy to set up and no harsh chemicals or smells!

22 november 2025
Review zonder uitnodiging
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Antwoord van BugMD

Thank you for sharing your experience! We’re so glad to hear the BugMD pantry moth traps have been a great fit for your home and that you feel comfortable using them in your bird room. It’s wonderful to know you appreciate the natural ingredients, ease of setup, and the fact that there are no harsh chemicals or odors. We truly appreciate your feedback and thank you for choosing BugMD!

Beoordeeld met 5 van de 5 sterren

Works great

I have been using BugMD for over a year now, I like the fact you can get a Ant killer & Bug Spray Starter kit on Amazon. It also come with Roach & Cockroach, Spider Spray. All are made with essential oils so they are safe to use around children and pets.

2 augustus 2025
Review zonder uitnodiging
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Antwoord van BugMD

Thank you for sharing your experience! We’re so glad to hear you’ve been using BugMD for over a year and enjoy the convenience of the Ant Killer & Bug Spray Starter Kit. It’s great to know you appreciate the added Roach, Cockroach, and Spider sprays, as well as the essential-oil formulas that make them safe to use around children and pets. We truly appreciate your continued support!

Beoordeeld met 5 van de 5 sterren

Great sticky pads

We got the sticky pads to help catch some of the random critters we come across in the basement. Easy to assemble and sticky enough to get bugs of all size. Great size so they are not in the way.

27 september 2025
Review zonder uitnodiging
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Antwoord van BugMD

Thank you for sharing your feedback! We’re glad to hear the sticky pads were easy to assemble, effective for catching bugs of all sizes, and conveniently sized so they stay out of the way. We appreciate you taking the time to leave a review and are happy to have helped make your basement a little more comfortable.

Beoordeeld met 5 van de 5 sterren

I'm loving the bug md products I…

I'm loving the bug md products I received
So far the bug killer, and rodent spray are working
No more peaty fruit flies and we havent seen a mouse this fall season
Great stuff

23 november 2025
Review zonder uitnodiging
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Antwoord van BugMD

Thank you so much for sharing! We’re thrilled to hear that the BugMD products are working well for you and that you’re seeing such great results—no more pesky fruit flies and no mice this fall is a win! We truly appreciate your support and are glad you’re enjoying the products. Please don’t hesitate to reach out if you need anything at all.

Beoordeeld met 5 van de 5 sterren

No more mice!

I was excited to see the Vamoose rodent repellent on Amazon. We have used other BugMD products in the past, and we are always pleased with the value. We live in the country, across the road from a hundred acre farm, and every fall we get an influx of field mice. The Vamoose product smalls nice, and does the job of keeping mice away very well. It is easy to use, and a good value for the money. We placed them everywhere where we have seen mice, mainly in the kitchen and laundry room. No more mice!

30 september 2025
Review zonder uitnodiging
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Antwoord van BugMD

Thank you for sharing your experience! We’re thrilled to hear that Vamoose has worked so well for you, especially with the seasonal field mice you deal with living near farmland. It’s great to know you found it easy to use, effective, and a good value—and even better that you’re mouse-free now! We truly appreciate your continued trust in BugMD and are always here if you need anything.

Beoordeeld met 5 van de 5 sterren

I purchased the BugMD Vamoose Plus…

I purchased the BugMD Vamoose Plus Peppermint Oil Mouse Repellent Pouches to use in our travel trailer camper to keep mice away during winter storage. They arrived quickly and were super easy to use. The scent was strong so I'm optimistic that they will work well to keep the mice away.

22 november 2025
Review zonder uitnodiging
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Antwoord van BugMD

Thank you for sharing your experience! We’re glad to hear the Vamoose Plus Peppermint Oil Mouse Repellent Pouches arrived quickly and were easy to use. The strong peppermint scent is designed to help deter mice, so we’re hopeful you’ll see great results during winter storage. Please feel free to reach out if you have any questions or need additional tips—we’re happy to help!

Beoordeeld met 1 van de 5 sterren

Scam

It works sort of. Problem is when you buy they somehow get you signed up for monthly delivery. I found this out when PayPal emailed me a notice of the purchase. I call Bug the next day to tell them I did not want to be on auto delivery and did not want the package they were about to send me. So two days later the package shipped. I called to return and found that there would be an over $9 restock fee and I had to pay for return. SCAM, SCAM, SCAM. They get you to buy once then send you more and you lose about 50% of the cost. SCAM, do not buy on-line!

21 november 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

Thank you for your feedback. We're sorry if you did not realize you selected our "subscribe and save" model when placing your order.

Please know that we make every effort to be fully transparent with our “subscribe and save” program. Customers are asked to confirm it twice during checkout, the subscription details (including the next shipment date) are clearly outlined in the order confirmation email, and we also send a 3-day pre-billing reminder so customers can manage their subscription or reach out to us for assistance.

Beoordeeld met 5 van de 5 sterren

Flea no more for Thor

I’ve been using the Flea + Tick Concentrate on my dog, Thor, and it honestly impressed me from the very first spray. The plant-based formula is a huge win in our house, and it still packs enough power to clear out fleas and ticks fast. I love that I can use it around my home—furniture included—without worrying about harsh chemicals. Thor’s coat looks great, and he hasn’t had any irritation at all. It’s super easy to mix with water and use, and the peace of mind it gives me is worth every penny. Definitely a product I’ll keep stocked year-round.

19 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Puppy pee

We got new puppies who were living having accidents on my rug. I googled how to keep this from happening and it said when they potty I need to clean it with an enzyme cleaner. I got the odor eliminator and enzyme cleaner and it worked! We haven’t had accidents on the rug in days.

20 november 2025
Review zonder uitnodiging
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Antwoord van BugMD

Thank you so much for sharing your experience! Puppies can definitely keep us on our toes, so we’re thrilled to hear that the Odor Eliminator and Enzyme Cleaner helped stop those rug accidents.

It’s great to know the products worked so well for you and that your pups are doing better already.

Beoordeeld met 5 van de 5 sterren

BugMD is a game-changer

BugMD is a game-changer! It's effective, easy to use, and family-friendly with no harsh chemical smell. It truly gives you peace of mind, and it works better than anything else.

14 oktober 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that BugMD has made such a positive difference for you. Knowing that it’s effective, easy to use, and gentle enough for your home and family truly means a lot to us.

Beoordeeld met 5 van de 5 sterren

BugMD’s Essential Pest Control Fast…

BugMD’s Essential Pest Control Fast Acting Family Kit is a total game changer! I love that it’s plant powered and chemical free, yet still incredibly effective. It wiped out ants and spiders around my home almost instantly, and I feel good knowing it’s safe to use around my family and pets.
The clove and cottonseed oil formula smells natural (no harsh chemical odor!) and works great both indoors and outdoors. Mixing the concentrate with water in the reusable “Forever” spray bottle was super easy, and one bottle makes a ton of product. It’s definitely worth the price.

18 september 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

Thank you so much for sharing your experience! We’re thrilled to hear that the Essential Pest Control Fast Acting Family Kit has been such a game changer for you. Our goal is to create plant-powered solutions that are both effective and safe for families and pets, so your feedback means a lot. We’re so glad you’re enjoying the natural scent and ease of use with the Forever Bottle too!

Beoordeeld met 1 van de 5 sterren

READ - NOT $9.95 BUT 30% RESTOCKING - LIES

BUGMD finally accepted a return. When I first ordered they concluded my transaction and I never "place the order" portion. SCAM. After countless emails they finally accepted 5 unopened bottles AND CHARGED 30% RESTOCKING CHARGE.
THAN they promised to pay return shipping AND THEY DIDN'T GIVE IT TO ME.
LIES AND MORE LIES..
I WOULDN'T TAKE FREE STUFF FROM THESE PEOPLE...Please Be So Very Carful...The but pet spray is DANGEROUS. Thats why I ordered and until I received and Saw the label I didn't know...NO DISCLOSURE FIRST...that is why I needed to return. THEIR LIES ABOUT THEIR PRODUCTS - DO NOT USE ON YOU'RE PETS

WELL...THIS IS AFTER THEIR REPLY OF ONLY CHARGING $9.95 RESTOCKING...THIS IS FROM BUG MD:Upon reviewing your order, the refund amount is correct based on the following calculation: Your total order amount was $93.80, which divided by 6 bottles equals $15.63 per bottle, including sales tax. For the 5 bottles returned, that totals $78.15.

We then deducted 30% ($23.44) as per our policy, which leaves a refundable amount of $54.71.

SO THEY DO LIE! AND THE LABEL STATES TO RINSE OFF THE BUG SPRAY "OFF" THE DOG AFTER ITS APPLIED...

3 november 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

We’re sorry for any confusion regarding your order. Please note that BugMD does not charge a 30% restocking fee — our restocking fee is $9.95, as stated in our return policy. Additionally, our policy explains that customers are responsible for return postage costs: https://bugmd.com/policies/refund-policy

Regarding our Flea & Tick product, please rest assured that we take product safety very seriously. The formula is carefully developed with very low concentrations of active ingredients — clove oil (0.05%) and cottonseed oil (0.05%) — both of which are generally safe for pets when used as directed.

REVISED We do not under any circumstance charge 30% as a restocking fee. What happened is you received the first refund of 30% to keep the order, then when you decided to return it in full we gave you the other 70% of your refund; thereby giving you a 100% refund. We would email you directly from this review but we do not have an order under your name listed on this review.

Beoordeeld met 3 van de 5 sterren

Does not work as implied by the advertising

I purchased bugmd with the concept that it would help us eliminate the bedbug problem, but it didn't do that. It only helps us locate where the nests are to try and remove eggs that might still be there. It's discouraging but at least I know I gave it a final effort before having to spend money to get it taken care of by a professional.
Don't spend your money on this product

20 september 2025
Review zonder uitnodiging
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Antwoord van BugMD

Thank you for your feedback. We’re truly sorry to hear that BugMD didn’t meet your expectations for bedbug control. While our formula is designed to help identify and repel pests, some infestations can require professional treatment for full elimination. We understand your frustration and appreciate you giving our product a try. Remember we offer a 30 day satisfaction guarantee on all of our products. If you are within 30 days from your product delivery, please reach out to customer service via email support@bugmd.com or from our website www.bugmd.com via our live chat.

Beoordeeld met 5 van de 5 sterren

Fantastic for cat urine

The cat urine deodorizer is fantastic! It works really well to eliminate that strong, stubborn scent of cat spraying. A few sprays goes a long way. This will last a while.

27 oktober 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

We’re so happy to hear that you’re loving our Odor Eliminator! It’s great to know it’s helping tackle those tough odors and lasting you a long time. Thanks for sharing your experience!

Beoordeeld met 1 van de 5 sterren

This is Stephen Scutt

This is Stephen Scutt, and I to my writing you and asking you to CANCELL my auto charge , and refund the last two 12.86 charges to my Discover card. I did NOT sign up for this! Card ending in 4043. My number is 801-875-1801. Please respond to this.

28 oktober 2025
Review zonder uitnodiging
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Antwoord van BugMD

Thank you for your note Stephen. You might want to remove your personal info her so that the public cannot read it. We will have our customer service team reach out to you and resolve right away.

Beoordeeld met 5 van de 5 sterren

BUYER BEWARE

BugMD should get a zero star review ...originally posted with one star but maybe 5 stars will get more people to read my review and avoid this company. Please read the post from Lone Rider about this company. Lone Rider's review mirrors my experience so I am basically adding my additional comments but only give BugMD zero stars of possible. BugMD's Google website seems to be designed (coded) to add product without any confirmation from the user. BugMD does not use a CART to allow you to actually see items on your order. I thought I was ordering 2 bottles of their flea prevention product but they shipped 12 bottles totaling almost $200. I would NEVER order more than 2 bottles of a product I had not used before. The BugMD website even created a monthly subscription order for me and sent me an email asking me if I wanted to sell the product for them.
BUYER BEWARE.. If you even look at their different offers the quantity you order can increase and does not show you what you ordered. Once you enter payment details the order is locked with no way make change, see what you ordered or cancel the order. I tried to cancel via email almost immediately but was told my order was in transit. Once your order is shipped/received is seems to be impossible to get a refund. They offer 30pct refund and you continue to try their product for 30 days. I just want a refund ..I only wanted to try 1 or 2 bottles NOT twelve bottles. My order was placed October 14,2025.
I thought I had CANCELED the order so I was SHOCKED to find a box at our gate with no sender on the box and open it to find 12 bottles of BugMD, October 21 or 22, and almost 200 dollars on my credit card.

See additional BUGMD reviews on GOOGLE reviews and the Better Business Bureau website. BugMD is NOT a BBA accredited company

11 oktober 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

Hi there, we’re truly sorry to hear about your frustrating experience and appreciate the opportunity to clear this up.

Our checkout process does show the full order summary — including quantity, price, and whether “Subscribe & Save” is selected — before any payment information is entered. We never want a customer to feel misled, so if your order details weren’t clear at checkout, that’s certainly not the experience we intend to provide.

Please reach out to our customer support team with your order number so we can personally review your purchase and make this right for you. You can contact us directly at support@bugmd.com. We stand by our 30-day satisfaction guarantee and will ensure you’re properly taken care of.

Beoordeeld met 5 van de 5 sterren

This product was exactly what I needed…

This product was exactly what I needed for a long time. I finally was able to get rid of those annoying flying bugs. I started yelling everyone about it because I literally tried event before them. I started buying their steam remove and that worked just as good too. Definitely recommend them over the overpriced brand that don't work.

6 juli 2025
Review zonder uitnodiging
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Antwoord van BugMD

We’re so happy to hear our products worked for you! 🪰✨ It’s great to know both the bug spray and steam remover helped tackle those pesky flying bugs. Thank you for recommending us — we really appreciate your support! 💚

Beoordeeld met 5 van de 5 sterren

Fun, unconventional use for glue traps

These glue traps are nice and sticky and work perfectly for creating mosaics out of even heavier materials. We used them with little stones and pea gravel for a fun art project—just clean up with oil if any gets on you.

24 oktober 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

So glad to hear you found a creative use for our glue traps! 🎨 💚

Beoordeeld met 5 van de 5 sterren

Always meet my expectations

I've been using a variety of bugmd products for a couple of years now and I'm really happy with them. From pet odor to insect control, the products have all met my expectations and I have reordered as needed.

And I love that the products are all natural. The pricing is consumer-friendly. The products are sold online and at a couple of stores local to me.

26 oktober 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

Thank you so much for your kind feedback! 💚 We’re thrilled to hear our products have met your expectations over the years — from pet odor to insect control. We’re also glad you appreciate that our formulas are all-natural and easy on the wallet. Thanks for supporting BugMD, both online and in-store!

Beoordeeld met 5 van de 5 sterren

BugMD Fruit Fly Traps

BugMD Fruit Fly Trap Indoor are awsome. I had them all summer long on my porch and they are loaded.
They truly work wonders.

Thanks Bug md

2 april 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

We’re so glad to hear our Fruit Fly Traps worked wonders for you! 🍓🪰 It sounds like your porch was well-protected all summer — thanks for sharing your experience! 💚

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