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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Stay away stay away from bug MD all the negative reviews you read are true. There is no customer service whatsoever. You will be signed up for Phantom subscriptions and they will not answer your call.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Had a particularly nasty roach problem,,, in WYOMING, where there aren't supposed to be any! I suspect they were coming from the people that just moved in next door, Anyway, didn't want to use toxic... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I ordered bugmd essentials for bugs in my house. It's been 6 days now and I still haven't seen anything. I contacted the company and they referred me to the carrier. I contacted the carrier and was a... Toon meer

Beoordeeld met 5 van de 5 sterren

BugMD’s Essential Pest Control Fast Acting Family Kit is a total game changer! I love that it’s plant powered and chemical free, yet still incredibly effective. It wiped out ants and spiders around m... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Ongediertebestrijding

Geschreven door het bedrijf

BugMD creates pest control solutions that are better for you and the planet. At BugMD, our mission is to create the most effective solutions for household pest problems without using nasty ingredients. Each product is rigorously tested and quality-checked to meet our high standards before it ever reaches your doorstep. You can rest easy knowing our team of experts works tirelessly to deliver formulas backed by a potent mix of science and Mother Nature. We promise to never stop searching for new and innovative ways to carefully free your life of any "unwelcome guests."


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 99% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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Beoordeeld met 5 van de 5 sterren

Works great

Love BugMD! Super easy to use, safe around my kids and pets, and it actually works better than anything else I’ve tried. Plus, no harsh chemical smell — just peace of mind.

2 september 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

Thank you for your kind words! We’re thrilled to hear BugMD is easy to use, safe for your family and pets, and effective. Knowing our products give you peace of mind means a lot to us!

Beoordeeld met 1 van de 5 sterren

I can't endorse this product at…

I can't endorse this product at ALL...the fleas do not perish on co tact with the spray...they only get angry and dig in and draw blood...this solution does not have an odor of essential oils...its soapy, my guess is they are marketing Dawn dish detergent

11 september 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

Thank you for your feedback. We’re sorry to hear that BugMD did not meet your expectations. Our products are formulated with natural ingredients and essential oils to target pests safely, but we understand that results can vary depending on the situation. We’d be happy to discuss your experience further and see how we can help—please reach out to our customer support team.

Beoordeeld met 5 van de 5 sterren

I really love this product

I really love this product! I live in the south so fleas are always a concern. I spray my pets bedding and around my door frames and never have to worry throughout the summer. it has a very pleasant smell from the essential oils. most importantly, I feel very safe using it around my fur babies since it’s all natural ingredients. i’ll keep buying it over and over!

10 september 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

Thank you for sharing your experience! We’re so glad BugMD helps give you peace of mind during flea season while keeping your pets safe. It’s wonderful to hear you enjoy the pleasant scent and trust our natural ingredients. We truly appreciate your loyalty!

Beoordeeld met 5 van de 5 sterren

Safe Products with Great Results!

BugMD products are easy to use, effective, and safe around my home. I’ve seen great results without harsh chemicals, and their customer service has been friendly and responsive. Highly recommend!

10 september 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

Thank you for your wonderful feedback! We’re so glad to hear BugMD has been effective, safe, and easy to use in your home. It’s also great to know our customer service team could support you—we truly appreciate your recommendation!

Beoordeeld met 5 van de 5 sterren

Natural & affordable & effective.

I was searching for a natural and affordable product. Finally, after so much wasted money. BugMD can't to the rescue. It's affordable and natural. No nasty chemical smells or worrying about my pets or grandchildren being harmed. BugMD will be my go to from now on for any bugs. I'm excited to try their other products.

10 september 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

Thank you for sharing your experience! We’re so glad BugMD has been the natural, affordable solution you were searching for. It means so much to know our products give you peace of mind around your pets and grandchildren. We can’t wait for you to try more from our line!

Beoordeeld met 5 van de 5 sterren

No harsh chemicals, indoor/outdoor use

I have been using 5 or 6 BugMD products the past few years. I love the gnat catcher that you plug in. It has a very subtle light that attracts bugs in your kitchen, and then they stick to the sticky pad on the back. I use the spray bottle that comes with refills in my bathrooms, kitchen, and around all of my doors inside and outside. No harsh chemical smells. I never see bugs in my house anymore!

2 september 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

Thank you for being a loyal BugMD customer! We’re so glad to hear multiple products—from the gnat catcher to the sprays—are working so well for your home. It’s great to know you’re enjoying pest control without the harsh chemical smells. Your support means a lot!

Beoordeeld met 5 van de 5 sterren

Great for Florida pests

This is such a great product! Living in Florida, pest control is a necessity. And I have tried many different products. This one takes the cake and definitely helps combat bug issues in my house. Thank you, BugMD.

10 september 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

Thank you for sharing your experience! We’re so glad BugMD has made a difference in keeping your home pest-free—especially where pest control is such a necessity. We truly appreciate your support!"

Beoordeeld met 5 van de 5 sterren

Amazing products and safe for humans and pets!

I absolutely love their products. I have nasty allergies and can’t use a tub of the other stuff but BugMD is simply amazing it’s all natural ingredients and safe for pets /humans. So I don’t need to worry about my children or animals getting sick. My absolute favorite item the make is the squito stickers both my boys are highly allergic to bite and stings mosquitoes being one of the worst, however I pop one of those on them and those suckers stay where they belong and away from my kiddos. I completely suggest anyone and everyone give them a try. You won’t be disappointed!

1 september 2025
Review zonder uitnodiging
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Antwoord van BugMD

Thank you so much for sharing your story! We’re thrilled to hear BugMD has been a safe solution for your family, especially with allergies and sensitivities to other products. It’s wonderful to know the Squito Stickers give you peace of mind and protection for your boys. Your recommendation means the world to us!

Beoordeeld met 5 van de 5 sterren

Excellent product!

This product is excellent. I’ve started using it when I couldn’t get rid of some insects inside my house as well as outside. It works very well. It works very quickly too. Best part is it doesn’t have a bad smell and it’s not toxic.

28 augustus 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

Thank you for sharing your experience! We’re so glad to hear BugMD has been effective both indoors and outdoors, working quickly without harsh smells or toxic ingredients. Your feedback means a lot to us!

Beoordeeld met 5 van de 5 sterren

Great product

I am using this product for years in my classroom and in my house. It keeps insects away and not toxic. I use it outside as well to keep flies away. None in my house got sick.

31 augustus 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

Thank you for being a longtime BugMD user! We’re so glad to hear our products have kept your classroom and home pest-free while staying safe for everyone. It’s wonderful to know they’ve been effective both indoors and outdoors!

Beoordeeld met 5 van de 5 sterren

peace of mind pest control

BugMD has been a total game changer for our home. As a parent and pet owner, I’ve always been super careful about what I use around the house, especially when it comes to pest control. Most sprays either smell awful, feel harsh, or leave me worrying about what my kids or pets might be exposed to. But BugMD is different—it’s made with natural, non-toxic ingredients that actually work, without any of the guilt or worry. I love that I don’t have to choose between keeping pests out and keeping my family safe. On top of that, the company clearly cares about the planet too, with eco-friendly packaging and a real focus on sustainability. It’s refreshing to find a brand that just gets it—BugMD makes it easy to feel good about what you’re using in your home.

1 augustus 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

This makes us so happy to hear! 💚 Safe for your family, pets, and the planet—that’s what BugMD is all about. Thank you for your support!

Beoordeeld met 1 van de 5 sterren

Will not give me return RMD for…

Will not give me return RMD for products that I can not use. Tried email. Chat. Messages. Phone call without getting the information. AUG 4 - SEPT 9
Paypal did not help either.
Several Better Business complaints.

4 augustus 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

Thank you for your feedback. As mentioned in our previous customer service emails, we’re unable to issue an RMA while there is an active credit card dispute with your bank. We are currently working directly with your bank to provide all the details regarding your claim.

We’ve also responded to your emails and phone calls, so please double-check your inbox and spam folders to ensure you’re receiving our messages.

Beoordeeld met 5 van de 5 sterren

Great repellent

I have three cats and one dog. The dog and one cat are both inside and outside pets. I use this to spray my dog’s bedding and the area where they run. It seems to help with the fleas. I also spray it around my back porch and front porch to control flies. It is multi purpose and helps with the controlling of all those pesty little bugs.

2 september 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

Thank you for sharing your experience! We’re so glad to hear our product is helping you control fleas and flies around your home. It’s great to know it’s working well on your dog’s bedding, outdoor spaces, and porches. We love hearing how our customers use BugMD in different ways to keep their pets and families comfortable.

Beoordeeld met 5 van de 5 sterren

Reliable brand

Love how the pest control products are safe for pets and babies. I've also tried the odor and stain remover, it works great! I have an older cat that sometimes doesn't make it to the litter box and this kills an odors fast!

7 september 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

We’re so happy to hear you’re loving our pet- and family-safe products! It’s great to know the Odor & Stain Remover has been especially helpful with your cat—we’re thrilled it’s working so well for you. Thank you for sharing your experience and for trusting BugMD in your home!

Beoordeeld met 1 van de 5 sterren

Very Bad Customer Service Non-Existence-AI Response

Very Bad Customer Service Non-Existence-AI Response to all requests. I have yet to receive a simple request for a RMA number required to return a product that I attempted to cancel way before the product shipped. I contacted their support team via email support and left several messages at their phone number 949-502-0148, and have not had a real response, other than, an automated response that they will get back to me. (STILL WAITING FOR --RMA#) Simple request that they refuse to respond to.
They requested feedback after the product was delivered (that I attempted to cancel)

--Requested RMA and they provided me with 2 options instead of providing me the RMA number to send back the product:

We’ve received your request to return order ######

📦 Important Note About Returns

Before we process your return, we’d like to offer you a more convenient option:

✅ Option 1: Keep Your Order & Get 30% Back

We’d love for you to enjoy the full benefits of your purchase. Reply with "Yes, I want a discount to keep the order", and we’ll apply a 30% refund to your order. This option saves you both time and money, and it’s fully in line with our return policy.

• No need to return the item

• No trip to the post office

• No return shipping costs

🔁 Option 2: Return the Order

If you’d still prefer to return your order, no problem. We’ll provide you with an RMA and return instructions. Please note: A $9.95 service fee will be deducted from your refund, as outlined in our return policy.

I responded I select OPTION 2:
(STILL WAITING FOR --RMA) Simple request that they refuse to respond to.
BEWARE of this company--Jump through loops for Cancellations and Refunds. Next step, Better Business Bureau

29 augustus 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

Thank you for your feedback. We noticed you reached out late Friday after business hours and again over the weekend. Please note our customer service team is available Monday–Friday, 8 AM to 5 PM PT. Our team has since emailed you the return instructions, and we’ll be happy to assist further if you need any additional support.

Beoordeeld met 1 van de 5 sterren

Horrible experience with this horrible…

Horrible experience with this horrible “company”. All of their customer service reps are outsourced. No Americans. I hope trump does something about this. Secondly horrible service from the beginning to end. Not only did they charge me for 10 bottles and refused my refund. Then making me wait until a district manager can approve my case to get a refund. Then proceeds to tell me. Well we can customize the order for 2 instead of 10. I’ve been waiting 4 weeks for this package and it shows sitting in Whittier California not moving. Just called customer service some Chinese answered the phone. Seemed like I knew more about the company than he did. Outsourcing pos. Not true American company. Don’t be fooled. Horrible company deserved to be shut down. I will be complaining to the BBB as well.

29 augustus 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

We’re very sorry to hear about your experience and the frustration this has caused. We take all feedback seriously and want to assure you that we’re committed to resolving your concerns.

Regarding your order, we see the order was placed on 08/25/25 and is scheduled for delivery on 09/11/25. We will have our operations manager contact you immediately to ensure all of your concerns are properly addressed.

We also want to clarify that while we do have a diverse global support team, all of our representatives are trained to provide the same high level of service, and we regret if your experience fell short of expectations.

Please reach out to us directly with your order details so we can resolve this for you without further delay. Your satisfaction is important to us, and we want to make this right.

Beoordeeld met 1 van de 5 sterren

🚫👎🏾👎🏾👎🏾🚫

I purchased a package deal with flea and tick spray and stain and odor eliminator. First thing...the odor eliminator DOESN'T eliminate any odor at all. And the flea and tick spray doesn't work either. I had to go back to using other good prevention methods to protect my baby. She had never had fleas or ticks and she had 2 after a walk and the vet had to help me. The odor eliminator I use on her potty tray to minimize the smell between changes (every other day). My home smelled like I had cows living inside. POOPH IS NOW MY ONE AND ONLY. It gets rid of smells within minutes or less and we go 2-3 days between liner change if we go outside enough. PEOPLE PLEASE SAVE YOURSELF THE TROUBLE AND MONEY LOST. DON'T USE BUGMD. POOPH IS ABSOLUTELY MAGNIFICENT FOR SMELLS. ANYTHING IS BETTER THAN THE FLEA AND TICK SPRAY. 3 THUMBS DOWN 👎🏾👎🏾👎🏾

2 juni 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

We’re very sorry to hear that the products didn’t meet your expectations. Your feedback is important, and we regret the frustration this has caused for you and your pet. While many customers have success with our Flea & Tick Spray and Odor Eliminator, we understand that results can vary depending on circumstances, and we’re truly sorry they didn’t work as intended for you.

Please remember we offer all customers a 30-day satisfaction guarantee. Please contact customer service if you are within 30 days from your delivery date.

Thank you for giving BugMD a try.

Beoordeeld met 5 van de 5 sterren

I’ve tired many of the products from…

I’ve tired many of the products from BugMD and I'm very impressed. They work quickly and don't have a toxic smell. Quality products at a great price.

25 augustus 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

Thank you so much for your kind words! We’re thrilled to hear that you’ve tried several BugMD products and are impressed with their effectiveness and quality. Providing safe, reliable solutions without harsh chemical smells is exactly what we strive for. We truly appreciate your support!

Beoordeeld met 1 van de 5 sterren

Bug MD misquito patches & braceletes don't work!

I used 2 misquito repellant bug md bracelets (1 per arm and 4 misquito repellant green stick on disks), (4 as recommended). The misquitos landed right next to the bracelets and started drilling down. Bottom line, THEY DO NOT WORK. Don't waste your money. I will try to get a refund. Very disappointing!

24 augustus 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

We’re very sorry to hear that the repellant bracelets and stickers didn’t provide the protection you expected. While many customers have had success with them, we know results can vary depending on environment and conditions, and we regret that they didn’t work for you.

Please know we offer a 30-day satisfaction guarantee (from your delivery date). If you fall within the 30 days, simply contact customer support and they will provide return instructions.

Thank you for giving BugMD a try, and we truly appreciate your feedback as it helps us improve.

Beoordeeld met 3 van de 5 sterren

The smell gets rid of humans...mice not…

The smell gets rid of humans...mice not so much.
The smell snd I'm guessing ability to work, lasts about a week.
What got rid of my problems? Not this. Traps, 5' away from their bag. The mice ignored the stink

1 augustus 2025
Review zonder uitnodiging
Logo BugMD

Antwoord van BugMD

Thank you for sharing your experience with us. We’re sorry to hear that the product didn’t provide the results you were hoping for. While many customers do find it effective, results can vary depending on the environment and level of activity.

We truly value your feedback and will pass it along to our product team. Please remember every customer is covered under our 30-day satisfaction guarantee from your delivery date. If you are within that period, please reach out to our support team will be glad to help you with the return process.

Thank you again for giving BugMD a try.

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