Assuming they were not on hand as they took about 2 or 3 weeks to get them sent in the mail and I understand that can happen due to demand, but I got them and we are enjoying them as always!! they wer... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
*Update* One of the owners (Martin) called me directly and we had a lengthy conversation. He is very polite and customer service oriented. He refunded my credit card and will be sending me a carton... Toon meer
Bedrijf heeft geantwoord
This is my 5th order from them , 3 weeks now and product hasn't shiped took 2 weeks just to get a tracking number saying usps awaiting shipment . Emailed several times same canned response. Useless cu... Toon meer
Easy way for me shop direct wants thanks abunch waiting on box double chocolate wraps. Status shipped dates delivery speeds on account create account use promo for discount.
Bedrijfsgegevens
Geschreven door het bedrijf
Buitrago Cigars is your Cigars, Cigarettes, Ashtray, Humidors Distributor in Florida Thanks so much for visiting our online store. Our team is excited to provide you with an impeccable online shopping experience and remains available to assist at any time. If you have questions, comments or concerns about your order or the content found within this website, please feel free to contact us via telephone or email and one of our experienced team members will get back to you right away. We opened with a mission. A mission to provide you with the best prices, and service possible. We cater all types of clients, Consumers, Convenience Stores, Liquor Stores, Tobacco Shops, and other Cigar Distributors and Wholesalers, so no order is too small or too big and rest assure that you will always get the lowest prices and best service. Our state of the art warehouse and location allow us to not only keep the freshness cigars but access to over 1000 different brands and styles, well have all major brands like Swisher Sweets, Black & Mild, Dutch Masters, Wesport, White Owl, Phillies, Game, Garcia Y Vega, Backwoods and much more.
Contactgegevens
2500 Nw 79th Ave, 33122, Miami, Verenigde Staten
- 8009748430
- martin@buitragocigars.com
- buitragocigars.com
4,0
Goed
534 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 12% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It should not take 15-16 days to deliver a package priority mail that is to be delivered in 3 days to USPS this is definitely a shipping order problem at the factory and should be look into.
It should not take 15-16 days to deliver
14 oktober 2025
the product is always fresh.
11 oktober 2025
I have no problem with your company but…
I have no problem with your company but I order 300 Hav-A-Tampa cigars at a time for many years
One of the last batches at least 50% of them leak where the tobacco meets the wood tip. I have have to wrap tape around the cigar joint just to be able to smoke it
Please let them know that they have to improve their quality control!
14 oktober 2025
Prices are fair
Prices are fair. Merchandize is excellent. But it takes them forever to ship. Usdually 10 days before it goes out the door. Yes, I should be ordering earlier. I know. I I have bee looking at other sites and om my next order I'm going to try one of them and see how they ship.
21 oktober 2025
We get the cigars
We get the cigars . Buietrago keeps me informed on the tracking progress , and lets me know when they will arrive.
10 oktober 2025
I got what I wanted.
14 oktober 2025
My order got here quite quickly
My order got here quite quickly, was fresh and good quality...Great place, and must be some Great Folks! Thanx Bunches , Ron
14 oktober 2025
Fast delivery
6 oktober 2025
Communication is difficult. I’d like access to a live voice
Communication is difficult. I’d like access to a live voice
10 oktober 2025
Great customer service
Great customer service, fast response to inquiries on order status and great communication with staff.
10 oktober 2025
Online ordering very user friendly…
Online ordering very user friendly great prices quick shipping love their prices and products
7 oktober 2025
Do not order from here!!!
Do not order from here!!!! I placed an order with you guys in September but I just received it today October 21, you guys have not responded to any of my messages at all, you printed a shipping label but didn’t deliver the parcel to the post office until weeks later, to add insult to injury you have sent me the wrong product as well.
Since you don’t reply to messages received I have no idea how to even imagine exchanging, an or getting a refund for the product. Do not order from here!!!!
6 oktober 2025
Antwoord van Buitrago Cigars
Dear Customer
Thank you for the order . We are truly sorry for the delay on shipment . If you are unsatisfied with the purchase please the return link to get a free prepaid label and once we get item we will issue a full refund
If you received wrong item and are willing to keep it and use it, please email us and we will issue a partial refund
Thank you
I received my Dutchie cigarillo cigars…
I received my Dutchie cigarillo cigars in one peace. It would be nice if you guys restocked the Dutchie cigarillos that are currently out of stock.
6 oktober 2025
Great experience here
Great experience here. Óptimo Grape cigarrillos are hard to find and Buitrago Cigars got them to my door
1 oktober 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.